Great Expressions Dental Centers reviews and complaints 1
View all 105 complaintsGreat Expressions Dental Centers - unfair billing
RUN RUN RUN! I wish I had read these reviews before I walked thru the door. I have never felt more ripped off in my life. I have become increasingly frustrated with the Great Expressions Dental Center, Fayetteville, GA office. Prior to scheduling an appointment for my son, I called and made the receptionist aware we had found Great Expressions Dental Center on the Met Life site. (The in network dental offices agree to insurance company rate.) The receptionist confirmed the office was in network for Met Life and I made the appointment. The location was and still is in network for Met Life so this foolishness should not be happening.
The office billed the insurance and the insurance paid indicating I had to only pay $40.60. I had paid $261.00 the day of service and believed at the time that it was ridiculously high considering I had just had my father’s teeth extracted and he had no insurance and it was far, far less. Repeated calls to the office to get a refund then a visit to the office resulted in conflicting statements from the employees. The icing on the cake was a call from Great Expressions Dental Center by the rudest person who tried to bully me. Then she said that I owed $147.00 more. I am even being charged for x-rays but I brought the x-rays in with me.
This has been going on for three months. Every invoice I have gotten from Great Expressions is different. It appears no matter if you have insurance or not they charge the cash price. Find another dentist unless you want to be stolen from.
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The worse in regards to customer service and billing!! No reply and poor billing practices. A metal infused crown Front desk totally not helpful and rudest response refusing to assist Dental Office DDSGiving a Voice to Consumers
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I needed my x-ray for one day. They wanted to charge $25.00 and needed 2 to 3 days. Went back to old dentist who had no fee and actually no notice needed. I hope they choke on the X-ray I already paid for and we won't be back. Their denture prices were almost 3 times more than the new place we found.
Oh. So you are actually opening your mail, have some recall of what you previously paid, and set out to use insurance finding that (you thought and were told) it was covered. You are one in a million. You, my dear, are not playing the game.
Do you know what a "banana republic" is? Got news for ya. It isn't necessarily just a rogue government. Way more than that. It's also a place where businesses of any kind can (essentially) extort money from you, or at least attempt to, for no legitimate reason - AND GET AWAY WITH IT!
Insurance companies do this a zillion times a day. Any business dealing with an insurance company just goes along. I've now had at least 4 incidences, that I can recall, similar to what you describe, happen to me in just the past couple years. Lying through your teeth is the new business model. Insurance companies are the worst, and any business you deal with through insurance (pharmacies are classic) just play along and you can knock yourself out trying to contest - but guess what: chances are you'll get nowhere.
As a rule of thumb, I no longer allow anyone to extract so much as a penny from me until I can confirm that the amount I owe IS the amount I owe (ahead of time) and absolutely refuse to pay any attention to any additional charge, telling them simply - "you made a mistake? That's your problem, not mine. Have a nice day."
I feel sorry for people that actually spend 40+ hours a week working and in addition have other things to do. Those poor suckers don't even have the time to do half of what you did to check and see who's fooling around with their pocketbook. These days the mantra is, "just flood 'em with paperwork and chances are they'll cough up the money."
Don't pay another dime. They often back down if they realize you're not totally out to lunch.