Great Clips
reviews and complaints

Took my grandson Dewane in today to get his haircut and the lady that did his messed it up wouldn't listen that she was not doing it right he has pieces that are longer then the rest it's shorter then the way it was supposed to be and he has a lot of red marks on his neck from her using the shaver to close we will never be back again we took pics of his hair that we have to fix after paying Davina to do it this is ridiculous

Rebecca the manager told me that my niece had knits in her hair that it couldn't be cut . The store was full of people very embarrassing. I took her on down to the Great Clips on Pimlico Parkway where I was told that she did not have anything in her hair. I think that Rebecca just didn't have the skill to cut the child hair in layers. It's a shame that she would say something like that. VERY UNPROFESSIONAL.

Had a hair cut done by Monica from the St. John, IN location. She had the right length but some of my hair was missed and cut unevenly. There were 4-5 places I ended up trimming myself when I got home. I never really do complain about the service, but the experience left me frustrated as she wanted to argue her points of view while cutting. In particular she brought up her boyfriend smokes e-cigarettes and how they are much safer than regular cigarettes because she buys her refills in Indiana and knows it is safe. I really didn't care for the conversation and the fact that she was so preoccupied with the front desk. Will not want another hair cut from her again.

Today in the afternoon, I checked in online at this Great Clips located at 9836 Brewester Ln, Powell, OH 43065. When I showed up at the store, my name was first on the display screen. The lady stylist who was working with a customer asked me whether I checked online and I said yes. She said she would be right with me in couple of minutes to take care of me. There were two other lady stylists in the Salon and one of them who had just finished with another customer. So I waited for my turn. In the meantime, three customers walked in (onw was on-line check-in with a child - others I do not know). One of these two stylists (Patty - her name) totally ignored me and she took the customer with the child first (eventhough he arrived later but had checked online). I kept waiting but then Patty checked in two customers and assigned them the remaining two stylists, totally ignoring my presence although my name being first on the list. So I started asking the first stylist (who initially said she would attend to me) as to why I am not being served. She was embarrassed with apologetic face. So I asked who is the Manager so that I could file a complaint. At this time Patty stepped in. I started asking her the same and told her that the first stylist knows I was in the salon before all those three customers being served. She was very rude and did not even bother to check with first stylist and said that she is only subbing. I felt very bad and humiliated and told her to remove my name. Patty told me to file the complaint on line. Hence this complaint.
I have been a loyal customer at this salon for past 20 years or so and never had such an experience. From now on I am not stepping into this salon against.

I hope you do not hire stylists like Patty and provide proper customer service training to the staff.

I will not ever go back to a great clips. I have had pleasant past experiences at theVirginia Center Marketplace in Glen Allen, VA but this last visit is my last. My hair looks like a 3 year old child cut it with a blunt knife and the left side is at least 1/4 inch longer than the right. Jasmine was very unconcerned that my haircut was professionally done. They offered to "re-do" but I live too far away and frankly don't trust them to repair the damage. Still waiting for a call back from the manager.

Went to shoppes at greensboro for a shape, trim and left, almost no hair on my back and a crude cut in front. The young man realized he hadn't cut the back correctly which prompted his attempt to fix it. He had access to my history of cuts on the computer. I asked him to fix it. He kept telling me he had to cut the front to fix the back.in the process he cut my front uneven and did one side in one style and another side in a bushy style... Suffice it to say it is god awful!,

The woman at the next station should have been able to step in and help but she didn't.

Went to Blaine great clips for a haircut. Gal was very chatty with everyone but me.
Called corporate to complain & they passed my complaint on to store Mgr. No one ever called. Kept calling to report I had not received a call. I ended up getting a apologize from corporate & a $20.00 gift card.

Well. Few weeks ago I went to get my hair cut & found out the chatty gal also messed up my hair. Left side by ear ok right side by ear cut wrong. It was confirmed my supervisor on duty

Now I have shorter hair than I wanted. I have to grow it out & hope it does not look to bad

Salon # 0120 Blaine Northtown

I reported it to corporate & got a call back & they did not care. I never even got a apology.

I will never go back to a great clips.

On 1 June 2018 at approximately 6:45 pm, my wife took my stepson Clarence to the a Warner Robins, Russell Parkway Great Clips for a haircut. Clarence (my stepson) received a haircut from Samantha. My wife and stepson were yelled at by her while she was cutting his hair, within earshot of other customers. She truly butchered his haircut and it was not what he asked for at all. Samantha continued to be verbally abusive to my wife and stepson during the entire visit to the store.
I feel this may be due to racial bias as both Carol (my wife) and Clarence are from the Philippines. If thes matter is not addressed immediately, I will take this matter up with the Warner Robins government agencies dealing with discrimination and harassment, the Better Business Bureau, and to social media with photos to inform the general public of the kind of service they can expect from your employees.

went to get cut and hairdresser Melissa wooluine not sure if last names right said I needed to let it grow.which when other stylist had asked her wait on me she sayed I have to make a call.they just had two working on Tuesday may 21, 2018 so I asked your refusing to trim my hair? so she flips her cape of chair and yelled you can come over if you insist.so I asked her why she was yelling and talking to me in this manner she said I have a loud voice deal with it.asked for corporate number she said we don't have it.In conclution you lost a 14.99 cut I usually cut my own but went in month ago and a different lady cut liked it and gave her 5.00 tip .like I sayed usually cut my own but had surgery so hard layer back but after this experience ill be going back cutting self when healed.

I went in to great clips on 5/16/2018 at the Jackson location to get a haircut an the lady ( a girl with pink hair and glasses with a flower in her hair)who was cutting my hair did not understand or just did not care what i have to say. Frannie used to cut my hair and she is gone now so I decided to go ahead and let someone else cut my hair...very very unprofessional. She cut my hair so short ( than its ever been in my life) I cannot even get a curling iron to work in my hair theres not enough hair ! Im so sick how she has changed my life. I was even embarressed to go to Wal Mart...thats pretty bad ! I will never go back there again !

Hi I took my 4 yearr old grandson to great clips in new castle .pa on Saturday May 5th 2018.
There was a girl beautician her name was Danielle well what happened was she was cuttting his hair and cut his ear with the razor never saying sorry only that he wont sit still which he was . So she then proceeded to cut the same spot as it was bleeding already! I have pictures . My grandson is terrified when I ask if he wants a haircut he says no and cries. This was a traumatic experience for a 4 year old . I had my 2 year old grandson with me so I was busy with him to ssy anything so we pd 10 dollars and 3 tip . My grandson is very traumitized over all this. It was ridiculous ! If Something is not done I will proceed with further action!i wil be sueing great clups for this incompetence. This was ridiculous .
My grandson is Kyree Davis
My name is Michele Davis
1108 Butler ave
New castle pa
16101
[protected]
I am not a happy gramma!
I do have custody if my grandson he is my responsibility!

Online check in is a joke. I've tried twice in the last week. The first time was a 35 minute wait. When I arrive 30 minutes after checking in online I was told it would be another 30 minutes. Just tried again and online was a 45 minute wait. I arrived exactly on time and was told it would be 40 minutes. The hair cuts are mediocare at best. I could have gone to real barber for 1/2 the price that the wasted time has cost me alone. Will never go back.

Tried to sign up on my app from cell phone, said we could not because they close soon. However if we arrive before closing time we would be served. Well my son and I arrived 5:40pm and closing time was 6:00 pm. Two people were working and said they close in 10 min, so at 5:50pm. I am very disappointed, I've been coming for years and did not feel that was good customer service. If your team wants to close early then they should have their sign up stating they are close or the app can tell us it is too late, but neither of those indicators were present. Location was at Swan/Camp Lowell in Tucson, AZ 4/29/18.

Mom is 92 years old. Great clips told her she should make an appointment on line
Don't have a computer
Don't know how to use a computer
Unfair
And this discrimates against seniors
I'm her driver She had to wait 1 1/2 hrs
Can't even make an appt over the phone

Very disappointed
Should make accodmstoons for senior citizens
Not their fault they don't have a computer

This morning I visited the Great Clips shop in Deerfoot Meadows, Calgary, Canada. It was obvious the stylist was new, as there was another stylist there to help her out. In hindsight, I should have cancelled, but I thought I would "give her a chance". The session was a disaster. I told her what I wanted: not a whole lot taken off, but mostly thinning. I offered suggestions as we went as she didn't seem to comprehend what I had asked for. When I asked her to "feather" the bangs, she ended up cutting them so short that I asked her to have the other stylist intervene. This stylist was able to modify them somewhat, but they were barely salvageable. She did apologize for what had happened but I was too mortified. I know I should have asked at that time to be reimbursed but I did not. Later, as I reflected, I realized that I should have spoken up as this will inevitably happen again. I have had some positive experiences with your shop. However, I am now reluctant to go again and also, will hesitate in recommending this place. Hopefully, this message will make you aware and help you to improve your store's performance.
Sincerely,
Ro Ann Clavelle

Hello, we have been using your service since last 10 years in Overlake, Wa and today when my husband went to get a hair cut they gave him a $1.80 Microsoft discount. He has asked this plenty of times, since years, if there was any Microsoft discount and they have always refused and today the assistant told him that the discount has been in place since years. We feel very disheartened hearing this and feel cheated for so many years. Our whole family gets hair cut from there and I am not sure how you can help solve this issue and compensate us for our loss. Your response is imperative to my decision on using the service in future.

My husband took our 3 sons to the Avondale Haslet Great Clips store in Haslet, TX on 04/03/18. While there the lady that was suppose to cut one of my son's hair announced loudly that she could not cut his hair because he had lice. My husband explained that it was not lice but he has dandruff. We even had the pediatrician look at his dry scalp and it is not lice but dandruff. My husband tried to explain this to her, but she would not listen and insisted it was lice and she could not cut his hair. In the meantime, my son is very upset and embarrassed. My husband took himself and our 3 sons around the corner to another hair cut establishment. They took one look at it and said it was no problem to cut his hair. They said he did not have lice and just a little dandruff. We have been going to Great Clips for over a year, unfortunately we will not be going back.

My daughter went to great clips to get her hair cut in braeside, Calgary, Alberta, Canada and they for now the 2nd time really messed up her hair. One side is at least 2 inches shorter, the hair in the back some is longer than the other. I'm disgusted that not only did they mess up my hair but now my daughters. They are going to have to now cut her hair shorter by 2 inches than she wanted. This location needs to be closed. I phoned to speak with someone and rudely got told to call the manager. Enough is enough. This is the 3rd disgustingly bad haircut in last 3-4 months

I tried to download the online app. so that I could check in online and not wait. The Apache Junction, Az. Great Clips just moved to a new location. Due to the influx of winter visitors the wait time for "walk-ins" is normally an hour.
The website said that the page was not available so I couldn't download the application. I called the store to see if they would put me in their computer and I was argued with about the online app being unavailable. I asked the clerk for a solution and again she recommended that I download the app. I asked if it would be better for me to just go elsewhere and she said "yes". I have known plenty of company giants that are no longer in business that felt they had enough of a following that thay could tell customers to go elsewhere... you're next.

To Whom it May Concern,
I went in for a simple cut today roughly two inches off at great clips in mount sterling, Kentucky. Diadra was my hair dresser. After explaining to her what I wanted (small cut around two inches roughly shoulder length) she began to separate my hair in sections and brush it out with a wire brush. I have natural curly hair so she knew as a hair dresser the shrinkage it would have when cutting. She started in the back and I noticed how tense and uneasy she became after the first few cuts. Obviously too short. She showed me after once cutting the entire back of my hair by cutting the top layers of the front pieces of hair, and stating "now you know how short it is. " by this time I'm in a panic because his is probably 6 plus inches off my hair that shouldn't have came off. I said to diadra not to take it any shorter. She continued to cut my hair despite this request while other styles in the salon begin to ask her what she is doing? Obviously making me very uncomfortable. She than continued to cut my bangs which I didn't request and state she needs to check to make sure it's Even because that it's very easy to do. She continued to talk to herself about the unevaness. Obviously making me even more uncomfortable. I never in my life have had a bad hair cut. But this this is horrendous. This hair dresser has obviously not taken the time to study this hair type enough or lacks the skills to call herself a hair dresser. I'm beyond embarrassed of my hair. What I have left anyway. There are places longer than others. It can't go into a pony tail. And there is beyond thousands of layers which I specifically said no to. Its butched I need someone to contact me directly at [protected] or at [protected]@gmail.com to resolve this issue.
Best regards.
Hali Castle