Great Clips
reviews and complaints

I also worked for Great Clips in OR. Some Joe Blow off the street decided he wanted to be an owner. I have been in this business for 21 yrs and feel that I am a caring and devoted stylist. After awhile I became manager (still have figured out why i wanted to be one), someone was stealing the money and we also had some employees that were hired before I became manager. I would say 3 of the 10 employees there were honest and cared about their client. The other one were young, inexperienced or had major mental or drug problems. When I had positive proof of people doing the owner wrong, i would discuss w/the owner about terminating them and why. He would say alright. So I would hardly get sleep that night and thought about what I was going to say. I am a caring and senistive person and hate hurting anyone. So having to fire someone really took a toll on me. Arriving @ work the next morning, all geared up to do part of my job that I hated! The owner would call and say to wait until he arrived. When he arrived, he would tell me that we are too busy to fire that person. Heaven help me, why he would do this. Especially when I knew who was doing what! It cost more to keep them than to fire them because we are a state that does not have to give a reason why they are firing you. Then I got carpal tunnel in both wrists and the owner never made a report. I made an appt. then scheduled surgery. He told another employee that if I had the surgeries he was going to fire me before I got back. I wasn't even going to claim workman's comp. Well when I heard he wanted to fire me, I made sure and told him that since he wanted to fire me, I was going to claim WC and I would get in touch with the labor board. So on my first day back getting to cut hair, he made the schedule so it was myself and another stylist on a Sat. and I was working for minimum wage. To say the least, that was my last day there. Never will work for a chop shop where they are only interested in the bottom dollar.

Smart style has an exclusive contract with Walmart... Where as Great Clips is normally located AROUND a walmart, not normally in a walmart. Great Clips has nothing to do with the Regis Corp at all..

I recently had a shampoo style at the Great Clips on Cottage Grove Rd in Madison Wisconsin. I was floored when my bill was $31.00. My hair is not even shoulder link and they consider it long. The only thing they did was shampoo and use a round brush. Another stylist maybe did 2 haircuts at $6.99, while I was getting mine done, which would equal $13.98. Why would mine be $31.00.

LOL7654...you are sooo right.
What the hell is wrong with corporate?
I see that GREATCLIPSINC is reading this forum...Hey [censored], read what the stylist are trying to tell you.
They are the ones that need the help. Not the poor fools that are coming in with their 6.99 coupons.
If you would see that the stylist were treated properly, you wouldn't have to be telling the customer to contact corporate.
You would WANT the salons to be making more money for the franchisee right?
More money for corporate too...or is it that you need to justify your job?

Well if you take complaints seriously with clients were does a stylist go with their complaints about this company? That's what i would like to know. I would like to say that corporate needs to wake up and smell the coffee! I have never seen a company take such good care of the needs of a salon owner and not give a hoots about the stylists who make this place.

I'm sorry to hear about your bad experience. I work for Great Clips corporate and would like to ensure your complaint is addressed. We take complaints very seriously, if a complaint is registered against a particular salon/franchise owner, we will schedule a quality service review. If you have not done so already, please call us at 1-800-GREATCLIPS so we can investigate further.

Im a stylist at Great clips, and there were many reasons for the switch. Some salons need a little boost and they did what they thought was best for everyone. Upper management can never make everyone happy, no business works that way. I live an hour away for the salons I'm working at right now and I don't mind. The stylist that seem to not get raise are the ones that are not doing there jobs normally. I have worked for the fort Wayne and south bend markets and I would recommend great to anyone.. clips is a great business for girls just out of school since most of the schools in south bend don't teach fade or much passed the basics. Plus great clips bonuses and starting wages are high that any franchise out there.

MANAGEMENT ONLY CARES ABOUT MANAGEMENT AT GREAT CLIPS, THEY MAKE U THINK THEY CARE BOUT U AND THAT U ARE GOING TO GET RAISES BUT YOU ARE NOT, NO ONE AT THE SALON I WORKED AT EVER GOT A RAISE, THEY ALWAYS FOUND WAYS TO SCREW US OUT OF THEM!HOPE THESE KIDS OUTTA SCHOOL DON;T GET HOOKED UP WITH THESE FRANCHISES

I am a stylist and I understand what you mean, I have to say that you get a fifty fifty chance, Many stylist out there do not give a ### and dl not listen and are very unexperienced. I would ask your friends for recommendations so you knw you will get good service. I would also contact an above manager because that should get her fired and is very unprofessional and immature. Most stylist need to realize its customers first, erghhhhh and I see it all the time, frustrating! sorry this happened to you!

I have never had a problem with Great Clips. I only get my hair cut when they have their $4.99 sale and I even went with a different style than I normally do. I had no bangs and she cut me some side bangs (which are really hard to do on curly hair). Everyone I know raved about my hair, including me. I guess you just had some bad luck. Sorry to hear that

That was a bad cut, but that is the quality that is given when a stylist is pressured to cut hair in 17 min. or less, and productivity has to be within certain amount of minutes at the end of a day. If you keep going to Great Clips hopefully you will find a stylist that is smart enough to wait to check you in that way your not on the clock and the stylist can take the time needed to cut your hair the wright way and work with all your cowlicks and swirls so that at the end of the cut everything is laying nice and even.

u need to email or call greatclips.com Trust me! I work for this place and we had a stylist that gave bad Haircuts people would complain to our manager and owners. But the only time they did anything is when people called the corporate office or went online and complained.
Good luck!

Looks normal for Ohio. What's the problem?

Dude that is rough.

The first week of August 2015 I went in to get the split ends trimmed off of my very long hair. I told the so called stylist (Lara) three (3) times that all I wanted was to have my split ends trimmed and to have my neck cleaned up. After telling her three (3) times the apparently untrained and uneducated stylist (Lara) gathered my hair in one hand and whacked off my long hair at the neckline. I worked for years to get my hair that length and spent a lot of money keeping it nice. The so called manager of that filthy dump called it miscommunication when it was an act of what I suspect is blatant theft of hair. My advice to anyone, man, woman or child is to never ever do business in that disgusting chop shop.

I had to work with people just like that at Puyallup south hill Great Clips. I hated working there. I was the only moral, experienced professional there. I had been doing hair for 20 years. All my coworkers were young, immoral, bar hopping skanks. I am glad I no longer work there. I didn't fit in there.

Great Clips is a piece of ### company to work for, one day you have a job and the next u dont. So Hairgal dont hold your breath for too long and dont kiss to much ###, very unattractive.

Wow! Blackanus is extreme, but accurate...

hairgal...congrats on the promotion...you document the ### of of those poc great clits staff infections...do YOUR job make them be happy...document them for something positive stupid ###

WOW! Seriously? Hairgal, you are something! Myself, as well as several others I know have reported issues to Corporate, only to be ignored. That's wonderful you've found an awesome owner to work for, but having been connected to this company for over a decade, and having had contact with others employed in numerous locations, your experience is rare. To claim that it's the fault of employees that their experience is lacking just shows how blessed and sheltered you truly are!

I also work for Great Clips. I think our experiences at Great Clips (or anywhere else for that matter) are greatly dependant on who we work for, not the company itself. I am lucky to work for a wonderful owner and have recently been promoted to manager. I always feel bad when stylists and customers have negative things to say about Great Clips because Great Clips is only as good as the people who work there. If you have stylists who are professional in their attitude, dress, and speaking with each other and customers, the experience will be that much better. If stylists are rude, selfish and disrespectful to each other and customers, than their experience will be negative. It's not the fault of Great Clips as a whole if the stylists are not professional enough unless the franchise and management does nothing to change the environment within the stores. I guess what I am trying to say is take a look at yourself. If you are not doing your part to make your salon what it needs to be for customers and stylists to have a positive experience everytime they enter through those doors, then change you attitude or change your job.

i work for great clips and hate my frachisee hes full of empty promises and leading to low low employee moral

you live in alabama! lol good luck finding any great clips salon that doesn't ### about their job...obviously a stay at home mom who can't give a good blow job ...

lol...always amusing, jefferson...

You are all a bunch of crazy [censored]es... I can tell you what, if one of you overweight ### stand there with that stupid depressed look or fake smile and ask me "Whos getting a hair cut"... Me or anyone else is going to say " I am, he is or she is or we are. Why? because that's the question you asked, If you wanted to know the name of the person getting a haircut, perhaps you should ask the person or people : Hi there, so who is getting a haircut today and could I get your name(s) please. That would answer two questions in one pretty easily, without having to get all frustrated by getting the wrong answer you were already expecting.. Jeezuz... Why be so f*ckn negative. Its hair cutting for god's sake. And besides, 8 out of 10 people who work at Great Clips do a [censored] job not even worth the low price you charge. Face it ladies, you're all just glorified McDonalds Employees. Lesson learned here I hope, shut your cholesterol filled pie hole, get back behind that reception booth, take my "we are" name and enter it into the computer and get cutting the f*ckn hair. Thanks for reading as I enjoyed reading your comments.

I was thinking about getting some from this place and decided it seemed shady, so i looked up some reviews and lone-behold, Every review Iv'e found suggests this place is a scam. My credit card company has phones me before from a place like this, a horrible fireghtful situation I'm sure to avaoid again.

My daughter was working for Great Clips in Canada and just got fired because she was sitting in her car before her shift instead of going inside to count money and set up..They wanted her to set up on her own time...NOT..When she was closing, the till was out by $150 because the computer reset itself so Catherine, , The owner at the Waterdown Ontario location, called my daughter(who has never stolen anything in her life) untrustworthy...SLANDER, , I am very glad that my daughter is no longer working for this dishonest, mismanaged company and even though my daughter doesn`t want to work for them, , we are going to take them to court for wrongful dismissal...This woman REALLY needs to watch what she says because it will come back to bite her in the ###!

Hairqueen must have it cushy. All six locale I have worked for have had this issue...
And Lisa and wussamattu are both right...

safety is important if there is a blizzard outside close the shop and get documented...also make sure if there is no receptionists that there are 2 stylists working this is a corporate policy...if you are ever left alone close the shop and complain to corporate.

haha Great Clips is a ### run company. Don't advise anyone to ever work there. Constant warnings, write-ups... It's SO negative! The managers of this company must really be stupid to push so much negativity on employees. Really, really dumb strategies...

i completely agree with you! I hate asking who's getting the hair cut today and get "we are" "she is" "he is"..what the ### is your name! i'm just gonna type "we are" into the ###ing computer. I hate the customers who roll up in their BMW's and Mercedes then get pissed off at me when their coupon is expired for their already $12!

Well honey, I have to say after being a Hairstylist and Manager for 18 years, you are definitely the reason we get a bad name! I suggest you go to school for something that does not include working with the general public!

My elderly mother went in for a haircut. They did a shampoo, a cut and a 2 minute blowdry so she didn't go out into the freezing cold with a wet head. They charged $3 for shampoo (fine) tried to charge $14 for the haircut until I asked why she wasn't getting senior price of $12 (fine) and then they had the nerve to charge her $20 for a 2 minute blowdry that incuded no products, no hairspray, no curling or styling. It was ridiculous and made no sense. I had previously taken my kids for a haircut and they didn't charge me for their blowdry! They were trying to rip off an elderly woman. Since they have a "guarantee", I said, there is no "styling" associated with the $20 so I want the money back. They would not give it to her! I am definitely filing a complaint with the better business bureau.

I live in Algonquin, IL & go to the one off E. Algonquin Road and it's a crap shoot going there. They spray water on your face all the time. Please, spray my hair not my face. Did you graduate or are you still in school that you can't aim the water sprayer properly! Not very well trained or monitored. Not good customer service skills.
I guess you get what you pay for!

Dear Client, Im very sorry that happened and you feel cheated. I am a Great Clips Manager and once a coupon is set in our systems from our corporate office, it comes in once the coupons are sent out and also on the day it expires at 12 am it is swiped out of our system. Your home town salon manager was being honest, there is nothing she/he could of done. Very sorry, please try them again.

The coupon should be present as same day when the client received the service. Since he/she visit the salon regular then he/she can use the coupon for next visit. It is not right for a client come back 2 days later or one weeks later to try get a discount.

One mistake for the manager is that should tell the client at the same day while the client mention about the coupon, the coupon only valid at time of service. Even thou the coupon have not expired date. Or the manager could tell the client that he/she can go back get the coupon right there right then.

Since this so called "Regular client" return every month to get the service why can't he/she wait till next time and use the coupon.

Common sense: you going to a restaurant and forgot bring a coupon, you mention to a waitress that you forgot coupon at home, can I still get a discount? What are they going to tell you? Of course they can't do that. The coupon have to be present at time of service. Can you go back 2 days later and ask the manager give you discount for the food you have ate two days ago? That is ridiculous.

Many ppl use the "Regular customer" basis as their "privilege" to get what they want. I don't think that is fair for any type of business.

I worked for the GC in Dundalk. Busiest GC I've EVER worked for...not a shocker that your hubby received a bad haircut..with 2-6 columns of people on the computer screen at all 12 business hours each day, the girls are tired! AND there's a lot of cheap customers that go there. It is Dundalk, hon.

I was told when I worked at Great clips in Wellington Fl. buy a co-worker to just chop their hair and get them out of here as fast as you can. She told me that my hair cuts are fine. I can not just chop someone's hair off in 8 to 10 mins. Great clips actually pays us for the more hair cuts that we can give in an hour. We actually get paid extra to work faster. I was told just dont screw them up by cutting it to short and you will be fine. Swear on my love for my children that I was told that.

does he look like this?

I really do try to do my best. And usually it's pretty good (if I do say so myself)! Unfortunately, I have had to do do-overs since we are to move you all in and out like cattle. If your hubby has cowlicks, he's screwed. Seriously, make friends with a stylist- we work off the GC clock and will do a better job for you in the convenience of your own home...

that's funny...happens all the time...booohooooohooo

yep well that's what happens with the stylists are pressured to do cuts in 13-18 minutes. What do you think you're going to get in such a rush job and cheap cut? Great Clips pressures it's employees so they do ### work. It's not the employee here at fault. It's honestly the company policy itself! It's a horrible company to work for as an artist and customers should know the stylits are under extreme pressure to be fast or face warnings and job threats.

bald is really the way to go.try it.

Even sports cuts pays $10/ hour. All stylist refuse to work. We need to strike. Once they loose money they'll pay us.

You ALL sound like lazy entitled liberals that have no gratitude for the company that GAVE YOU A JOB THAT YOU APPLIED FOR. No one came to your house and forced you into the location at gunpoint- Grow up- its a job. If you dont like it- quit and go do something else. Losers.

I am recently a x Great Clips employee and every thing that has been said negative about this company is TRUE! I had to work alone because we were short handed and we did not have a bathroom in our store so I would often not be able to go to the bathroom for 4 hours ! I am calling the labor dept. I have worked for Great Clips for ten years in two different states the franchisee 's need to be reined in on how they treat their employees we are the ones that make them the money I wish every one would quit in every state ! This was the last great clips I will ever work at its sucks to start over but that is exactly what I will do

I work for Great Clips currently and have to say it is the best job I've ever had. I make 8.50 and hour but I get productivity bonuses, product commission, PTO, double time for holidays that I'm not even working on. I make more than enough to live.
Yes I make a lot of money for the company but the company brings me a steady flow of customers. I always have guaranteed money, i never have to worry about if I'm going to make enough for booth rent or if ill profit at all with expenses for products used, tools, etc.
They work a lot with my schedule, always give breaks, always at least 2 days off a week, good hours, and really extensive training. I would not be as good at cuts as I am today if it wasn't for great clips.
My franchise owner has like 5 or 6 locations and will hand deliver anything that needs to get to me and shows that he cares about his employees. My manager is the best. very encouraging and we all work as a team to keep the salon running. I dont want to work anywhere else.

Great Clips sucks! They dont properly screen their franchisees and dont even require them to know a thing about hair before buying into one. They only care about money. The franchisees I encountered are the most incompetent and [censor] backwards s***cs I have ever seen. They are very evil and racist even going as far as saying they didnt want " a lot of black people working for them." Great Clips needs to have a liaison to report these unworthy, lack of business sense [censor] franchisees!

Great Clips at 1838 warrensville center rd, south Euclid, OH, 44121 ( across from Walmart, next to Penn station Subs)
My son got a hair cut there today and manager Robin, ruined my son's hair and cut top too short, she left right side long and top short and a line on side without fade. She had a nasty attitude and denied my son was explicit about not touching top of head.I hope she gets fired, she should not even have a license.

There is no license manager for more than 3 years.The stylist that is acting manager just graduation school less than a year ago. She doesnt even have enough hours to qualify for a state license or test. The owner still can have an operating salon no matter what the laws are WOW !

On July 26th I received the worst haircut of my life I had to go to another stylist to fix it cost 15.00

This is the first time in my life I'm complaining about my haircut, I had this cut at the grat clips in Thornton, CO by Terri. This rude ### cut my hair in 2 minutes-not kidding! Now it all looks like patched! Now I have to go to another place to ix it.

Awful personel, rude, gruff to the point your scalp turns red. Don't stop and listen after bring it to there attention. Customer is always wrong.

Do you have hair growing in the bald spot now?
If you do, it still isn't the perm, but the stylist doing it. He may have had the rods too tight with the band cutting the hair.
If you still don't have hair growing in, it has nothing to do with the perm or the stylist. If it is a round shape instead of a rectangle, it probably is internal.
Don't go to Great Clips for a perm anyway. The stylist is stuck on the chemical service that can take up to 2 hours, meanwhile the others are making four times as much in tips.
I know that sounds horrible, but that is how the stylist make their living.

dont' get perms anymore you won't get any problems.

I received very bad service from Great Clips, Warsaw, IN; I would never ever want to go back there again...they welcome everyone with smile and say welcome to great clips...but they dont treat us in the same way...Yes I am not an American..I am an Asian...they do not have common decency and respect for customers...especially there is one big fat lady with short hair...I hate u...