Rob, you are a liar and I am being really nice to call you only that! There is nothing professional about you or your company… all of you are a bunch of crooks and scam artists. I have no doubt that the people who work for you are loyal and hardworking in your eyes because they are getting their cuts (profits) from scamming others from you. Rob, you ask for a deposit before ever beginning the work for one reason and one reason only: to tie people's hands behind their back so they have no other choice but to wait on you to complete the job after you scrape up money to pay off the vendors and workers you owe. It is true that you want the homeowner to cancel the contract because then you can justify keeping the deposit. Either way, you win. I usually don't like to pass judgment on anyone, but Rob MacPherson...there is a place for people like you who lie, cheat, steal, hurt, and defraud money from innocent people who simply want their house completed...and that is HELL!
So, you can change your company name from Great American Roofs to U.S. Homecrafters of use them interchangeably as you do now. Whether you change your name or use T. Sloan like William Sloan does to hide the fact that he is a registered sex offender who was convicted of Sexual Exploitation of a Child in September of 1996 http://www.city-data.com/so/so-Marietta-Georgia.html. God knows your heart, your mind, and your motives…And I can tell you- He is not pleased.
Regardless of the fact (which you mentioned) of the money coming from the insurance company, I pay a hefty cost every year to renew my homeowners insurance as I’m sure many homeowners do. So, in other words, it is our hard earned money that you have taken and continue to take from unsuspecting victims. Then, when you finally do the job, it is poor craftsmanship because you hire cheap labor as you don't even come out to oversee the job until after it is completed and you want a check. You don't even take the time to climb your big behind on top of the roof to do your own inspection as many contractors do to make sure your customers are satisfied and there are no potential problems done the road. Then you have the nerve to become offended when a homeowner requests an inspection before final payment is rendered. Hell, I did too after I found out that a homeowner in The Estates in Tyrone, Georgia home sustained quite a bit of water damage after a new roof had been installed by your company and there are others. You are pathetic and I hope that everyone who reads this email will have the courage to take some sort of legal action against you.