Great American Roofs / Got the money never did the work
Great American Roofs came to my home and promised to repair my roof two months ago. I spoke with their salesman and provided him with all of my information, which included a work order and a contract. The first red flag went up when no one from the company followed up behind the sales person. While the sales person was very nice and helpful I'm sure he was limited. Non-the-less I phoned him when I needed information because I could never seem to reach anyone else from the company and they never returned my messages. That should have been my second red flag. Believing I was going to get my roof repaired I paid this company nearly $2, 447.46, for a down payment.
After numerous weeks had passed I began speaking with my neighbors. I learned that some of them also hired this company. Just like me they had never heard from the company after working with the sales person. Luckily one of the neighbors was acquainted with the sales person. I learned that he was no longer with the company. Then I panicked I immediately phoned the sales person after speaking with him it was clear that all of my money and documents were still with the Great American Roofs.
Then I began frantically calling the company again and just like from the start I could not get a return call. I left several messages, sent a letter, and finally contacted my insurance company and the Better Business Bureau. After all that I finally got a call from a man stating he was a project manager. He claimed he lost my paperwork yet it was turned in with the check which had been cashed weeks prior.
It was clear to me that this company was very disorganized and could care less about me or the roof. After all they already had the money. Then without missing a beat, this person (project manager) asked me how much my check was for. Really? He had no clue. This is the person in charge of the people who wanted build my roof? I wanted no part of them.