Grayline Cancun / Customer Service
On our last visit to Cancun we decided to prebook a taxi to take us from the airport to our hotel. On our two previous trips we had problems with the taxis we prebooked. One didn't show and the other was 45 minutes late. We know Grayline is the set up at the airport but their prices are higher. I contacted firstname.lastname@example.org and was quoted $53. We were told that it was not necessary to prepay or prebook and simply go to the Grayline counter upon arrival. Upon arrival we were told it would cost $80 and they claimed they did not know who sent me the information. After arguing of for 30 minutes even when shown the email we received from the salesperson from Grayline they gave in at $60. I will never use Grayline in any location again. They are a scam trying to milk us of anything they can get.