Grant's Appliance / Punished for finding a better deal
On 12/29/08, my mother and I went into Grant's Appliances on Lagrange Road in Orland. Mike assisted me with putting a French Door LG refrigerator on hold (layaway) with a payment of $206.08.
I used a MasterCard/Debit Card that was attached to my First Midwest Bank account to pay the down payment. I had until the end of April to pay for the refrigerator. Between December 29, 2007 and April 20, 2008, my husband and I decided to divorce and sale the house.
I was still in need of a refrigerator so I decided to purchase a cheaper refrigerator so I went back to Mike, explained my situation and he assisted me with purchasing a refrigerator that cost less. The store did not have the actual refrigerator in stock. We choose the refrigerator from a list of refrigerators on Best Buy's website. He applied the $206.08 amount that had been holding the refrigerator since December to the cost of the new refrigerator. I used my debit account from Chase Bank to pay the remaining $779.29. We set up a deliver date. I wanted to see my new refrigerator so I went down the street to the Best Buy on LaGrange Road also in Orland Park, IL. The floor model was on sale for $100 cheaper so I called Mike Botzenhar back at grants who said he could simply cancel out the order. However, when I called him back after purchasing the refrigerator at Best Buy, he said it would take 30 days to refund my money. I explained that I had closed the First Midwest account and he said he knew because the transaction was denied but I would still have to wait 30 days. I called the Joliet Office on April 20, 2007 and April 21, 2007 who also said I had to wait 30 days to be refunded my total amount. I explained I closed the First Midwest account and they said they would refund the entire amount in one check. On May 6, 2008 I received a refund check (attached) from Grants in the amount of $779.29. When I called I was told the accountant had left for the day and would return my call on the following day. No one called on May 7, 2008. One May 8, I called and spoke to Helena who told me that Grants refund the money to the closed account and it was no longer their responsibility as they had done their job. This was also repeated to me by the store manager who said I purchased it as a credit so they simply credited the account. I paid Grant's $985.37 and should be refund that amount. I feel as though I am being punished for not purchasing the refrigerator from their store.