If you have received a charge from GrantMoney4You, it is most likely associated with the order of one of our promotional Grant or Google CD's or a CD download and I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product however, there are bonus free trial periods to membership websites that accompany the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and in the thank you email. It is then also explained in the first paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services and see the value of them for themselves before they are billed. The trial periods are free for 7-30 days from the order date depending on which bonuses apply and we would not have charged you had you called customer service and canceled during the trial period as it is not our desire to bill clients who do not want the membership after the free trial offer ends.
Bonus Material Terms and Termination.
By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled by calling the customer service number provided in the confirmation email between the hours of 9AM and 9PM EST M-F and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable.
As you can see the Terms direct the customer to the sales page, confirmation of order page and the confirmation email where all pertinent information is provided to the customer before, during and after placing their order.
To address the concerns posted by smsfca10 that a rep and her supervisor "refused to even provide the name of the company" - the reason for this is we are a private company who provides customer service for a variety of online programs, and because we are a private company, we do not disclose our company's name. It is also our policy to verify information submitted with an order, but not to reveal it... this is to verify we are addressing the correct account and to ensure we are not disclosing information to the wrong person(s). Also, the only way we are able to process charges is by having the complete credit card #, expiration date and security verification # submitted with an order - we are not randomly "using credit and debit-card numbers acquired from who knows where". If you are not the person who placed the order for the CD, we take Fraud very seriously - when Fraud is perpetrated against any customer, it is also perpetrated against us and we are very willing to help whom ever has had any difficulties in this manner associated with our company. If you did not place this order, whatever information is captured at the time the order was placed can be provided to law enforcement should you choose to pursue legal action.
For customer service you may call 1 888-216-8692 - 24 hours a day, 7 days a week - and they will be happy to assist you.
If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at firstname.lastname@example.org, I will be happy to address your concerns ASAP.
Online Customer Support