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CB Timeshares and Vacation Rentals Review of Grand Luxxe Los Cabos
Grand Luxxe Los Cabos

Grand Luxxe Los Cabos review: Timeshare Concerns 1

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9:29 am EST
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I have become quite beside myself with this organization for a number of reasons. First off, the family has been traveling to Los Cabos for the past 30 yrs, in fact it is the only vacation spot we travel to in Mexico. We came across GM Los Cabos during one of our stays and decided to add another Cabos timeshare week.

We became disillusioned early on when we could not get reserved in the size of unit or the week we wanted to be able to spend 2 consecutive weeks in los cabos. After "fighting" we finally got a reservation. During the stay we went on the presentation to hear about the new Grand Luxxe Los Cabos that was to be completed in 2 years from the year 2009. This was very important for us since los cabos is the only destination we travel to in mexico. Salesteam showed us a beautiful suite and model of the Grand Luxxe and said the property will be constructed by 2011. A major point we asked about various times was when construction would be completed in which a manager assured us that it would be done by summer 2011. They said it would have 2 golf courses and be built on a bluff. They also showed us how profitable it would be to rent out the GLuxxe units to upscale travelers wanting to visit los Cabos so we decided to upgrade from 2 Weeks GM to 4 Weeks GLuxxe and paid an addl 80k on top of the money we already had invested.

When nothing was happening with the rental of my weeks I called the organization and somebody proceeded to inform me that the organization actually does not rent weeks and that a list of companies was given to me of who does rent weeks, which made me very confused since I was under a different understanding. I knew something was not right. I remembered I was told by the salesrep to initial a clause in my contract that clearly contradicted the rental presentation given to me by the salesrep and manager, a clause that says that the company makes NO representations regarding the market for vacation ownership rentals, but during the WHOLE presentation the salesrep and manager spent a lot of time talking and showing...REPRESENTING the amounts that could be made by renting the weeks out to other people. Classic bait and switch! The salesrep said that the organization needed to market weeks to others for marketing purposes. In fact the sheet of companies to rent weeks which was given to me during the day of purchase, which after re-reading it says that I requested it, which is nothing further from the truth since it came with the paperwork, but the salesrep when explaining that document said that the list of companies could be used if I wanted to rent weeks out on my own. That is when I began to feel that an active, organized attempt was being made to cover the tracks, so to speak.

The last straw is the MAJOR fact that the Grand Luxxe los cabos has not even started construction yet and it is December 2013! After hearing from a friend who recently visited one of the properties and went on a presentation, the salesteam is just giving more excuses as to why it is not being built as promised. Something to the tune that the company is building elsewhere and bringing some big entertainment companies. That to me says that GLuxxe los cabos may not be built for more years to come and that my addl 80k has been used to build another resort that my family does not travel to. We were sold that our money would be put to use to construct Gluxxe los cabos.

I am suprised that I am the only one voicing any concern about GLuxxe Los cabos pre construction promises. I and others have been waiting now for FOUR years for the company to deliver on its promises and they have failed to do so. Heck, they have not even started yet! Buyer beware! By the way, I wonder who the "big" entertainment companies are that have partnered with this organization?

Iralif1950

Update by Iralif1950
Dec 10, 2013 12:50 pm EST

Our lawyer contacted PROFECO in Mexico to specifically ask how long a Provider has to fulfill a pre-construction sales promise. The response was that the law does not give an exact timeframe but does take into account a "reasonable" amount of time to deliver and that waiting FOUR YEARS qualifies us to open a case.

Evenmore, I have discovered that only two of the organizations properties have GLuxxe suites available for usage, so there are many more clients who have been waiting for it to be built on the property where they signed their contracts too. Incredible!

They also informed us that all contracts should be in Spanish and have an English translation alongside. They said that the Spanish Version is deemed the legal version and the English Version is not. In the 2 times we have entered into a contract with this organization we never received a Spanish/English Version. Our lawyer is trying to retrieve the Spanish Version from Profeco.

Update by Iralif1950
Jan 16, 2014 8:29 am EST

I would like to state that the Customer Service displayed by the Grand Luxxe organization has been exceptional. I now wish to retract the above statements due to having all of our customer issues satisfactorily resolved by the organization. Our confidence has been restored and we are now content members. Thank you.

Resolved

I would like to state that the Customer Service displayed by the Grand Luxxe organization has been exceptional. I now wish to retract the above statements due to having all of our customer issues satisfactorily resolved by the organization. Our confidence has been restored and we are now content members. Thank you.

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charlesb12
, US
Jan 02, 2014 11:46 am EST

I am an owner of a Mayan Palace timeshare unit of considerable expense. I have tried to make reservations and have been constantly given misinformation. This has occurred after hours of trying to get through on the phone. I would like to warn people not to buy any Mayan resort units if they want to go any time in the winter since they will not be able to get a reservation. I can't use what I bought. This is a good article about Mayan Palace:

http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/