Grand Canyon University [GCU]
reviews and complaints

So you are all poor and its GCU'S fault? You have no money and your talking about getting a lawyer? Maybe if either of you had credit you wouldn't have to depend on money from the government to get you by. What would you do if you were not in school? You wouldn't be getting those checks to help when they do come. You just sound like a person whom wants everything your way and waits till the last minute to turn anything in or do anything. Why not direct deposit? Some time has passed since your post so maybe you got your degree? To come on here and complain because your free money doesn't arrive fast enough so you can pay Peter to pay Paul makes no sense.

It is sad that it takes so long to receive a stipend check, on the other hand, it seems that you're more concerned with getting a stipend check (from any school) than attending this one. I think you should call the Georgia authorities and report the person charging you 25 PERCENT MONTHLY on a title loan. Sounds like usury to me. But, if you signed the contract, I guess it might be legal.

I started with Grand Canyon with the hopes of attending a good Christian online school. My start date was for 10/04/2017 and I was very excited and had no issues with my enrollment counselor. Well while attending for the first week of class, the instructor was very disrespectful to me and others. I then brought this matter to my enrollment counselor and asked her what was the process of changing classes, everything went fine, her supervisor took care of things and I was able to change my start date and my instructor under the condition that I would be charged $500 for dropping the class. I agreed, I had no problem paying that. Well, today is 10/22/2017 and my account balance looked a little funny, after my loans posted today which no one called to inform me on that, I was told by another finance counselor that because I dropped the first class on 10/04/2017 another one had to be added on, hello! when was I going to find this out and why? So now I am responsible for a balance of $1.188.00 for a class that I knew nothing about. You have to be kidding me right! After reading all the complaints against this school, I thought I would give it a try anyway and now I am paying for it. I do not recommend this online school to anyone. This is not how real Christians act! If my situation is not dealt with I will be another Grand Canyon student filing a suit.

I spoke with a recruiter at GCU and was promised that I would receive a scholarship based on my grades upon entering and then every semester thereafter as long as I kept my grades up. I never received the scholarship. I was not instructed on how to navigate the system to accept the scholarship. The system is set up so that if you do nat accept financial aide it is automatically accepted for you, but if you do not accept a scholarship it will never be applied. I believed that as a Christian University with Christian Values they would honor their promise. I am scheduled to gradualte in 4 weeks. Amazingly they notified me every time they wanted something from me but I am unable to get anyone to respond to me now to find out about the scholarship. I finally spoke with someone who was not my financial aid counselor who informed me that I will not be receiving the scholarship. She was not directly linked to my case but she would try to get someone to call me back and assured me she would pass on the information.

I also have an issue with e-books. In statistics an e-book was provided at a charge of $75.00. A person in our class asked about the bood and we were instructed not to download the book but to purchase a copy as the challenges of this class would require hands on learning materials. I must say I have to agree. When asked about that I was told that they would not be refunding my money as they provided the copywrited material and if I didn't download it then I just lost out. I am sure that is not how they said it but it meant the same thing. Also after being enrolled in the program, about midway through the course they sprang a materials fee on me. I will only have attended classes for 13 months so they should have known about this prior to my application. I was charged $100.00 for a service/materials fee which was supposedly not included in my quoted price when I started. I got off cheap as new students got to pay $200.00. Changing fees in the middle of classes seems unethical to me as does charging for books instructors do not think will help you complete the class. That is not to mention automated acceptance of loans but not scholarships. I don't know but these behaviors do not fall in align with the Christian Values I was taught.

I have read so many complaints about Grand Canyon Financial department. Well, I only have good words especially for a financial counselor whose name is Holly McFarland. There was a problem with my financial aid, and she fixed it in no time. She called and kept me up to date on the process. Thanks to Holly I will be receiving a bigger check which will allow me to get a laptop computer!

A. McIntosh

Dear Anna,

I agree with you totally and I hope you found resolution to this issue.
Upon my initial introduction and application at GCU on March 22, 2017, my academic counselor Alix Langdon notified my that I would be receiving a $1000 scholarship towards tuition because of my undergraduate GPA. Throughout the course of my program I saw on my finances at the school website I had received a discount of $333. towards tuition. Off course I did not print it because I trusted them. After I graduated, all financial statements were removed from the website and I was not given an scholarship. There were numerous fees applied to my account for e-books and maintenance fees, plus a balance of almost $2k that was supposed to be returned to the federal government was kept into their account. They hold on to your loan balance in their account, while you pay interest on it. I am appalled that a school that considers itself a christian colllege with claims of honesty and integrity will resort to this type of behavior, but I am no longer surprised since there are numerous reports of their unchristian like behavior. I have tried rectify this with the financial aid counselors but once you graduate, you are no longer a cash cow to them.

Camille

JOIN US IN FIGHTING GCU! TO THE HALLS OF CONGRESS WE WILL GO! TO THE NATIONAL MEDIA, USA TODAY, GOOD MORNING AMERICA, MSNBC, CNN! OUR STORY WILL BE HEARD AND HEARD LOUDLY!

EMAIL US AT fightgcu@yahoo.com
Find us on Facebook at Fight Gcu

Hi Anna,

We’d like to assist you. Please contact the Student Resolution Team directly by emailing resolutionteam@gcu.edu or calling [protected] with the details of your issue and someone will reach out to you via phone or email within one business day.

Thank you for giving us the opportunity to resolve your issue.

Make sure to file your complaint with the Better Business Bureau (BBB serving Central, Northern and Western Arizona):

http://www.bbb.org/phoenix/Business-Reviews/schools-academic-colleges-and-universities/grand-canyon-university-in-phoenix-az-34001345/complaints/

I wish she could be my financial councilor. I have been going there for almost 4 years, should be graduating with you and have had nothing but issues with financial aid. Honestly they are the worse people at their jobs than anyone i have ever come across. Yeah its harsh, but yes i want it friggin fixed! Honestly they only contact me if I owe them money or their is an "issue" with paperwork. Ive had to sign the same paper nearly 3 or 4 times recently because they keep losing it. I have called about 4 times last week, emailed 3 times last week and this week, and have not gotten a single response from my councilor at all. when I go into the office he is either not there, at lunch, or makes me sit there for literally an hour before walking out and saying "Well I think you are stupid and will believe this BS excuse." Talk about being professional...

Honestly if there is another issue with my financial aid I will sue them for false claims, something for-profit schools are under investigation for to begin with. Plus I won't be able to pay for gas or any of my school stuff at all, so they are screwing me. I have about a week left before I have absolutely no money...

Personally I have been debating switching schools. The professors I have had have been fantastic, I have made some good friends, but too many negatives about this school than positive. they are screwing me over, I even have to pay more next semester, and this whole financial aid crap pushed me over the edge. I'll be going to ASU or another school, taking a minor, and getting my degree from them instead. Not only that but I've talked a good 10 to 15 people out of going there next year too, at least 8 of them were signed up and ready to go so I hope GCU takes notice and fixes this crap. They spend 200 million on a stadium, but still have monkeys running everything...

I have done that and I am still waiting for my matter to be resolved.

Have you tried talking with someone from the school? I saw yesterday that an individual from the school posted their contact information and asked that you contact her... today your complaint is here but her reply to you has been removed. You should avail yourself of the services offered to resolve your complaint.

What a nightmare. Currently hounded by collections.
I received my Masters from this college with no problem and immediately started my doctorate. In the midst the courses were changed. I started class with one syllabus and another was given. The work went from medium to extreme hard. This should have been a sign. My mother spent 72 days in ICU this year. I contacted them to take time off. They stated I HAD to go to dissertation this Summer and had to continue. Suddenly after contacting I went from A's to failing. I was then directed to retake a course. NO ONE stated I would have to pay for dissertation out of pocket as no financial aid would be released! I flew and and got anm A. The class I was in was at an A level. Suddenly the last paper was failed so low I failed! I contacted the head of Doctoral department who stated this was at least a C paper as he read it! The professor gave me ZERO feedback the entire course and zero emails. This would have passed me if I even had a C! I went through the process and was denied. So I signed up through Southern Weslayn and got an A on my first course(go figure).

So then I was told by GCU I had to pay back the financial aid. LOL
WHAT I passed enough credits according to federal law!
They said they had to pay back the government. WHAT
I contacted the government and according to them I am clear as long as I get 12 credits passed by March which I will have.
Also as my mothher was in ICU 72 days that also would have cleared me anyhow! As the fed aid has an extraordinary issue clause.

GCU is a liar Stay away Not a Christian organization at all.
They are turning it over to a collection agency. What abunch of thieves.

Tatia Williams Ladson SC

I agree, I have taken classes at numerous colleges and universities and this is by far the worst school I have gone to. The staff is untrained and unprofessional.

Hello Tatia,

We’d like to assist you. Please contact the Student Resolution Team directly by emailing resolutionteam@gcu.edu or calling [protected] with the details of your issue and someone will reach out to you via phone or email within one business day. Thank you for giving us the opportunity to resolve your issue.

Make sure to file your complaint with the Better Business Bureau (BBB serving Central, Northern and Western Arizona):

http://www.bbb.org/phoenix/Business-Reviews/schools-academic-colleges-and-universities/grand-canyon-university-in-phoenix-az-34001345/complaints/

The exact same thing with me. I started Aug 8, 2011 and was selected for a verification and I am a online student and still have not recieved an award letter. I contact the financial team and I get nothing, now that I have someone else looking into my federal stuff she contacts me and says she lost my document and had to submit it again. I am starting my second class on the Sept 26, 2011 and my class is not paid for. I made the biggest mistake of my life by attending this school.

I wish I would have never left Keller, I found the are not accurate with the statements they make, or get a attitude if you challenge their ability. I have a new counselor "Pablo". He demonstrated he is on point. However, we are back to the same situation no emails return nor phone calls. I would have like to have known the checks are delayed, until when. I too depend on that money being recently separated and spending all this extra money to take more classes that is required for California BBS requirements.

I have experienced issues with Ashford. My twin sister went there and NEVER had any issues with Ashford. I was using Military Spouse Vouchers and Financial aid. Somehow, all of the money was either non-existent or "missing." Thank God I kept track and printed out copies of all billings and vouchers in the event of financial issues. Sure enough, I was told that I owed another $5000 and could not graduate. I sent them copies of my financial documents. Then, I "somehow" had a zero balance after I explained that several thousand dollars of financial aid was "missing." Always keep track of your financial documents.

If you took out finical aid they will not return it, I have been dealing with the same problem for over a year. They charged me for two classes I never took. Every time I spoke with someone I was promised a resolution. Every time I called back no one knew what I was talking about. I have now filed a complaint with Attorney General in my State and I’m asking others that are having the same problem, to file a complaint with their local AG as well.

I am a graduate of GCU. I just found out that my masters degree is useless for my teaching license because my program was not an "approved education program". So I spent 2 years and $30, 000 for nothing. I was never told that this degree was not going on my license. You would think that somewhere in the 2 years someone would have told me! Unfortunately since the place was recommended by my school district and the school rep was pushing for me to do it, I believed them and it never occured to me to question it. If you look on the website now under degree programs, you will see that the first line of the TESOL degree explains that it is not for licensure. So I am a fool but I think GCU did not act responsibly.

Please file a consumer complaint with the Attorney General in your state or the Arizona Attorney General, I have already done so and I'm asking others to do the same.

Again I have never had an issue with this school. I am very much enjoying my online student life.

Hi Sherholder,

If you could kindly contact Student Resolution Team directly by emailing resolutionteam@gcu.edu or calling [protected] with the details of your issue and someone will reach out to you via phone or email within one business day to assist you in resolving the issues you've noted above.

Thank you for taking the time to reach out to us and giving us the opportunity to help you.

Thanks!

tpowels01,

We are very sorry you are unhappy with your experience.  Grand Canyon University (GCU) is committed to the success of its students and values the opportunity to resolve disputes. GCU’s resolution team provides options designed to address student issues, and is available to assist with your grievance. Please contact the resolutions office at resolutionteam@gcu.edu and we will start working on your issue immediately. 

This institution needs to be investigated as we have all been victimized and I'd really like to do something about it! This is terrible, they have scammed so many students with financial obligations. I'm trying to find out if there is something we can do! This is indeed beginning to become a big problem as our education is at stake! Not to mention they have brutalized our creditability and financialbility as far as getting financial aid and putting us all in debt that they knew we couldn't afford with student loans. I'm about to first contact The United States Department of Education and after that I should hope that they would file a complaint with the student loan servicing centers.

So you were charged $520 per credit hour...were you a graduate student? That would be about right at most schools if yo u are getting your Masters. If you were undergrad, was all of that for tuition, or did you get a stipend? Just wondering?

Hello,

If you would kindly contact the Student Resolution Team directly by emailing resolutionteam@gcu.edu or calling [protected] with the details of your issue and someone will reach out to you via phone or email within one business day to assist you in addressing the issues listed above.

Thank you for giving us the opportunity to resolve your issue.

Thanks!

I have had a terrible time with GCU in the finances department- I definitely question the integrity of this institution as they are VERY push and finances seem to be very inconsistent (I work with a number of people who are also getting their grad degree through them and we have all been told and charged completely different amounts for the exact same program). I find this unacceptable and I do not plan on continuing my graduate work with them.

Excuse me but I received my master's from GCU and now working on my Doctorate there and I'm in the same program as Morgan. You have no right to say that GCU is for any mature person who can handle independent studies when the problem does not lie with the person studying anything. My husband and I have had similar experiences as Morgan and the problem is with communication of the FA advisors and Academic advisors. Hurray for you to have a 3.97, that is irrelevant to the situation this person is referring to. Maybe if you would have read the complaint and analyzed it you would have found this fact. The next question I would ask you is MasterRei is when did you go to GCU because when I receievd my Master's these problems were not an issue. They started with the new "computer" system GCU installed. Until I finish my degree my recommendations for future students will be kept silent because depending on how things go will decide if I recommend GCU to others.

I am one class shy of earning a master's degree from GCU online. I registered through Mindstreams who handled almost all registration events and advised on financial aid. My experience with GCU has been top notch. I have learned more than I thought I would and have a 3.97 GPA. I have recieved all my refund checks. My only concern now is how to ensure participation in the loan forgiveness program for teachers. Sorry things have not gone well for you but I highly recommend GCU for any mature person who can handle independent study.

Morgan,

Someone from our student resolution team will be in touch with you via the email you provided in your post.

If there's additional information about your situation that you'd like to share with me, please feel free to email me those details at Robyn.Itule@gcu.edu.

Thanks,
Robyn Itule
Social Media Strategist
Grand Canyon University
robyn.itule@gcu.edu

That comment was suppose to be to someone else's post sorry. I'm glad your issue was resolved.

Excuse me but I received my master's from GCU and now working on my Doctorate there and I'm in the same program as Morgan. You have no right to say that GCU is for any mature person who can handle independent studies when the problem does not lie with the person studying anything. My husband and I have had similar experiences as Morgan and the problem is with communication of the FA advisors and Academic advisors. Hurray for you to have a 3.97, that is irrelevant to the situation this person is referring to. Maybe if you would have read the complaint and analyzed it you would have found this fact. The next question I would ask you is MasterRei is when did you go to GCU because when I receievd my Master's these problems were not an issue. They started with the new "computer" system GCU installed. Until I finish my degree my recommendations for future students will be kept silent because depending on how things go will decide if I recommend GCU to others.

Hi Nikia,

When we spoke last Thursday, I was able to connect you with Carrie in our Student Resolution Office and I understand that the two of you have been in communication to resolve the issues you listed above.

My role with the university is to be a liaison who connects students to resources who are the most capable of sorting out the issues students post in this forum. You're always welcome to contact me and I'll be more than happy to listen to any concerns and connect you to resources within the university who are dedicated to student success and facilitating resolutions.

Thanks!
Robyn

Robyn Itule
Social Media Strategist
robyn.itule@gcu.edu

Well not anyone can work there. I am an alumni of the school as well as a doctoral student in my last year and they won't employ me, their very on student cannot get a job with them. By the way I'm having issues with them as well as my husband. Hence the reason I saw your post.
It is sad you have to post here to get your issues resolved or get GCU to listen to you. My husband and I have gone to Dr. Player and we are still in the same situation as we were before. Good Luck and repost what Robyn did for you if anything because that is how GCU works.

Hello,

Would you please contact me directly at robyn.itule@gcu.edu and I will help you out right away.

Thanks,
Robyn Itule
Social Media Stratigist
robyn.itule@gcu.edu
[protected]

So you were charged $520 per credit hour...were you a graduate student? That would be about right at most schools if yo u are getting your Masters. If you were undergrad, was all of that for tuition, or did you get a stipend? Just wondering?

Hi Robin,

Can you please contact me directly at Robyn.Itule@gcu.edu and I'll be happy to assist you regarding the information above.

Thanks,
Robyn Itule
Social Media Strategist

robyn.itule@gcu.edu
[protected]

I am retired from the military and I've worked as an educator for more than eight years. There is definitely fleecing of students taking place at GCU. Four years ago I took some education classes, but smelled a dead fish early on. When I decided I no longer wanted anything to do with GCU, I was contacted by a collections agency that claimed I owed GCU over $1000. According to my finance records, though, my tuition was paid in full. Curiously, the school had not contacted me about owing them money. At about the same time, the school contacted me about re-enrolling in GCU. Initially, I was incredulous at the audacity. If I owed them money, why were they recruiting me? The individual did help me straighten the matter out (after I had talked to numerous "advisors" who wouldn't return my calls). Again, my records showed a 0 balance owed to GCU. Today, four year later, I received a letter from the "GCU collections representative" stating that I owe the school $81 and that unless it is paid by Dec. 12, my account will be turned over to a collection agency. Here's the kicker: The letters further states that if I pay the amount by Dec. 5, I will only have to pay half of the amount! If it looks like a scam and smells like a scam - it's a scam! So, begins my letter-writing campaign to the school president, BBB, attorney general, Dept. of Ed... This school gives true Christians a bad name. I think it's time we closed this sucker down. I recommend that everyone who has had similar issues with GCU, begin their own campaign using letter-writing, social media, etc. What this school is doing just isn't right.

I owe money now too because they messed up, but they will have to wait to get it back. I used it for my other school because they screwed up my finical aid. The department of education did get the school return the money though and I believe that they are still being investigated for fraud.

I have the same issue at GCU, just I owe 2 grand to them. They messed up big time. I have mad countless calls and apparently my finance counselor has changed.. hmm strange right. This is too much to take. This school states their a christian university, they are just a bunch of GOD DAMN CROOKS!

If you are still having problems here is some information that may help:
Anyone suspecting fraud, waste or abuse involving Department of Education funds or programs should call or write the Inspector General's Hotline (choose the method of contact which best suits you):

•Send an email message to oig.hotline@ed.gov
•Call the OIG Hotline's toll free number 1-800-MIS-USED. Hotline Operators take calls during the hours of Monday, Wednesday and Friday 9:00 AM until 11:00 AM, Eastern Time; Tuesday and Thursday, 1:00 PM until 3:00 PM, Eastern Time except for holidays.
•Complete and submit a Complaint Form (English, Español)
•To ensure complete anonymity, download a hardcopy of the special complaint form, complete, and mail to:
Inspector General's Hotline
Office of Inspector General
U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC [protected]

I just filed a complaint with the Department if Education, I also filed a consumer complaint the attorney general in my state. If more complaints that are sent to the Department of Education they will see a pattern and will be able to take care of this matter. I’m asking everyone that has an issue or has had an issue in the past to file a suspected fraud complaint against this school, or contact the Attorney General in your state.

Do not bother with getting in touch with any of these so-called media strategist...I have been waiting for two months for someone to call me concerning my issues now I am not even in the school anymore.

Hello,

Would you kindly reach out to the Student Resolution Team directly by emailing resolutionteam@gcu.edu or calling [protected] with the details of your issue and someone will reach out to you via phone or email within one business day to work with you on resolving the issue you've noted above.

Thank you for giving us the opportunity to resolve your issue.

I STRONGLY agree with this statement. The finance department at GCU is awful. They must have an extremely high turnover rate. Every time I go into the office or receive a call I talk to someone new. This gets extremely frustrating due to the fact they have messed my account up so bad that it is impossible for me to explain my situation to the new finance counselor(s). Also as far as billing goes GCU never sends out bills or gives any heads up a balance is due until they send you an e-mail stating "you will be sent to a collection agency if your bill is not paid by a specific date". Something needs to be done at GCU because it is very time consuming and frustrating to go through the same thing every semester and it bothers me others have to go through the same situations.

Alcorona67,

Would you kindly contact me directly at robyn.itule@gcu.edu regarding the issues listed above and I'll be happy to do all I can to assist you.

Thanks!
Robyn Itule
Social Media Strategist
[protected]
robyn.itule@gcu.edu

Ok it was confirmed by the mail center at GCU that no package was given to them as of today and yesterday. You told me Jesse that it would go out by thursday and now even fed-ex has no record of it being picked up. The lady I spoke to at the mail center at GCU said that if a package is given to them later than 4pm then it wont go out till the following day because the last pick up for Fed-ex is 4pm. I shared with you that I needed to have a date because my Electricity was going to be shut off if not paid by yesterday. After speaking with you yesterday and being given a tracking number to track it I was able to extend the shut off date till today. Now I am being told (Once Again) that this package does not even exist and there is no record at all of it being in transition nor of it being picked up by fed-ex. I dont think anyone understands how much this happens and has consistantly continued to happen to me concerning any type of financial aid from GCU. Once I told that a package is on its way then GCU's reputation is on the line and I have to push and push to get an answer and it is always the same. I just got out of the Emergency ward because of relapsing due to stress and now this. Once again I can that the financial aid department is consistent about one thing..."They promise me one thing and then do the complete opposite."
You know my power is going to be turned off tonight by 5pm.I do not have the money to make the deposit to turn my power back on when it gets shut off tonight. That is not ok. With all the hospital bills and medication that needs to be paid for we are poorer than before.
Look I understand and appreciate that many people have worked hard to make things happen concerning any financial aid. I am promised that thing like this will not happen again. I tell my wife and she does not believe aything anyone from GCU has to say and I am the fool for believing. I appreciate all the hard work everyone has done for me but when that hard work leaves me still waiting and then I am havign chest pain's and in the hospital because of all the stress then everyone's promises mean nothing. I cannot force myself to feel better because nothing is alleviating this pain and suffering I am going through. Now I am supposed to be expecting another disbursment at the end of Febuary when i complete this class. I am already stressed knowing what type of anguish and suffering I am going to have to go through when it comes to receiving that disbursment. It has been the same and I am not ready to do it all over again. Perhaps the school is too small too handle all the students.
This is more stress that I can handle. Do I have to drop out due to all these inconsistencies? This stress has affected not only me but my family to. What does it matter because we are only online students.
I am going to report this somehow because I have finally had enough. I need the email's of your supervisor's and anyone else who has handled this matter.
I have already been through this so many times I have lost count and I am finally through. I have held up my end as long as I could so much that it has made me sick to the point of being hospitalized and now I mentally and physically cannot take anymore and I am done playing this game. No student should be subjected to this over and over again. It may be a laughing matter to some but I really do not have much time left to live and I am trying my best to finish my program and to enjoy the time that I do have but your school is not making this any easier. The result of all this is me getting sicker and visiting the emergency room more frequently. I cannot stop my wife from seeking legal help but I can tell you that I do not have the capacity to do this anymore.

Hi MTA28

Would you please contact me directly via email at robyn.itule@GCU.edu and I will do all I can to assist you. You'll receive an out of office message as I am away from the office for the holiday, but I will reply and put you in touch with our student resolution team promptly.

Thanks!
Robyn Itule

Social Media Strategist
Robyn.itule@gcu.edu
[protected]

I found it refreshing to hear that others have had similar problems to mine. I too have had several financial counselors and academic advisers. Fall of this year [protected]) I was scheduled to begin classes. Before my start date my father-in-law passed. This was also the beginning of a new school year and I was teaching a new grade level. I pondered on waiting a few more weeks but decided to bite the bullet. Between teaching a new grade level and completing the work for my class I never had a spare moment. In the beginning I had difficulty turning papers in because I had gone from a PC to a MAC. I finally figured it out! However, two of my journal were not accepted by the professor who knew I was having computer problems~! . I wrote a letter of appeal and the decision was made to only accept one of my journals. This caused me to flunk the class! I was furious because I had worked so hard and spent so much time completing the work.

The following class I spoke with my academic counselor about dropping the class. I wanted to take a break after the stress of the first one to get situated and feel at peace . I was told I couldn't because the class had begun. At this time my Lyme disease was acting up (probably from stress) and there was no way I could complete the class. I dropped out on my own. I called and apparently her boss listened to the tape conversation the counselor and I had about dropping the class. Of course I was the one at fault! ? I now have a $2000.00 balance on my account because they returned my funding. Apparently there is some policy that if you do not pass a class the college returns your money. I did ask to drop the class and was told I couldn't! The first class I worked so hard and flunked because of one journal they would not accept.

I am not some young kid trying to get out of something. I am a 49 year old who is taking classes for professional growth. I feel as if the college is not working with me but against me.

VERY UPSET!

Hi MTA28

Would you please contact me directly via email at robyn.itule@GCU.edu and I will do all I can to assist you. You'll receive an out of office message as I am away from the office for the holiday, but I will reply and put you in touch with our student resolution team.

Thanks!
Robyn Itule

Social Media Strategist
Robyn.itule@gcu.edu
[protected]

Hello,

Would you please contact me directly at ritule@gcu.edu or by phone at [protected] between 9a-5p Mountain time to discuss the concerns you've addressed above.

Many Thanks!
Robyn Itule

Social Media Strategist
ritule@gcu.edu
[protected]

I agree! She should go back to High School first. I graduated with my Bachelor's at Gcu and now working towards my Master's.

Maybe you never graduated High School from the looks of your atrocious spelling and grammar. It hurts my head to try to understand what you're saying because you make NO sense whatsoever. Perhaps go back to High School and get your diploma and try to go to college then.

Hi jo42869,

Would you please contact me directly and I'd be happy to assist you in any way I can. I can be reached at ritule@gcu.edu or by phone at [protected] between the hours of 9am and 5pm Mountain time.

Thanks,
Robyn

Robyn Itule
Social Media Strategist
ritule@gcu.edu
[protected]

That's sad since they are a 'christian' college.. heard similar stories on GCU lack of concern.

I had a similar problem. I finished up my last class for my Bachelors degree in Nursing (the last class was a capstone project). a couple of weeks later, I was looking for information for getting my diploma, when a pop-up asked if I wanted to take another class called spirituality in nursing. I said no. After another couple of weeks of not being told how to get my diploma, I called the school. I was informed that I had to take the class and that because time had passed, my financial aid would not pay. I could not afford the class so I wasn't going to be able to take it. Lisa, my academic counselor referred me to her supervisor who eventually said that they were sorry for the mix up and that I could take the class for no charge because my grades were so good she would scholarship the class. I took the class. Almost a year later, they still will not honor their agreement and refuse to let me have my diploma untill I pay for that last class. I just turned them in to the BBB and my attorney is next. Do Not attend this school!

blessed82,

Would you kindly contact me directly about your situation and I'll try to help you out. I apologize for any inconvenience you may have experienced.

Thanks!
Robyn Itule

ritule@gcu.edu
[protected]

I am going to GCU and they have lied to me about how they do things. I was told one thing by one person then told something different by another. I am suppose to remember a conversation with a certain person which we never had. I have been lied to by 2 teachers and the disability center. Now they have my financial aid and now what for me? They try to make you believe they are honest because they are a private christian university. Well they have lied to me more then once and now they have my financial aid. my e-mail is judymann79@yahoo.com

Shame on GCU FOR NOT CORRECTING ASAP. ITS NOT HARD TO FIX

Make sure to file your complaint with the Better Business Bureau (BBB serving Central, Northern and Western Arizona):

http://www.bbb.org/phoenix/Business-Reviews/schools-academic-colleges-and-universities/grand-canyon-university-in-phoenix-az-34001345/complaints/

In 2009 I was going to attend Grand Canyon University; however, I had a change of heart and withdrew the first day of class. I was told I would have to pay apx. 500.00 for posting one day. I agreed to pay and asked to be withdrawn and the finical aid process stopped. The school did not stop the finical aid process and did not send the money back to the Department of Education. I found this out when the school attempted to file finical aid on my behalf while I was enrolled and attend another University. I have made several attempts to have the situation resolved, only to have my requests ignored, before I decide to contact the Attorney General in my State. I suggest that anyone else having Problems with this school should do the same, as, this is how the Federal Government can track, fine, and if necessary take away the schools accreditation.

Hi Deirdrefaye,

I'm sorry to hear you're frustrated. The resolution team works with students one-on-one to help resolve their issues, while also working to effect changes so that these issues are fixed permanently.

I encourage you to reach out to us at resolutionteam@gcu.edu or give us a call at [protected] and please give us the opportunity to resolve your situation.

Thanks!

I'm so frustrated with this school..this school has the program I want but the financial aid and loans are a mess..This is my first and last semester at this college..I feel like i'm being lied to daily about my loan...the resolution team that monitor these sites sees that people are complaining about the same thing and yet it doesn't address the problem and offer resolution..How does this college gets away with this behavior

Hi Kelly,

Could you kindly contact me directly about your issue and I'll do what I can to help you in getting this resolved. I'm sorry for any inconvenience this has caused you.

Robyn Itule
Social Media Strategist

[protected]
ritule@gcu.edu