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Grand Canyon University / financial aid

1 3300 W. Camelback Rd. , Phoenix, AZ, United States Review updated:
Contact information:
Phone: 18778603951

I can certainly relate to difficulties with Grand Canyon University Financial Aid. My "Finance Counselor" Melissa Penny told me that my disbursement refund would be sent to me by the 14th of July. Then all of a sudden, there is this code on my account for the student loans. Well she claims it held up the Pell Grant too. The student loans had already been applied to my account. I never even got a notice that the funds would be late and I was depending on them as a single parent returning to school. My son is disabled, and I could not complete my Bachelors Degree in the past. So, I thought I'd do so at Grand Canyon. Three FAFSA Representatives advised me that there was no reason why my disbursement would not be posted and available for my use. But this Melissa Penny claimed that "they" will be reviewing my account soon. She never told me who "they" were. In fact she acted as if she were disinterested. I was lucky when she even answered me at all. And her boss, Chris Nicholson (F.A. Admin. at GCU) was worse. He flat out lied to me. He said he had personally mailed the disbursement refund to me, then she came back days later and said it was mailed at another time. It's ridiculous. He was very rude to me and acted as if I were bothering him. I tell you--I wish I had not chosen this school. I honestly feel that they are stealing grant and loan money or mismanaging it. I applied for the Teach Grant and they won't even tell me if it is being processed or not.
They sicken me and I wish I knew who at the US Dept. of Education to report them to. I am currently reviewing other schools to switch to.
Gloria

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Comments

  • Fe
      19th of Sep, 2009
    0 Votes

    I have also had trouble with Grand Canyon's financial department. I understand exactly what you are saying in regards to the refund sitaution. My financial counselor was Kimberly, she was promoted to financial manager. Prior to her promotion she never returned calls in a timely manner. I was enrolled for about seven weeks before I finally received a refund. She along with her co-workers informed me that I would be receiving my refund in check no later than five weeks. No one bothered to inform me that I had a new financial counselor, once Kimberly was promoted. That leads me to believe that my file was somewhere in a file cabinet or sitting on someone's desk. I am want to drop the entire program, at this point. The financial staff is not on one acccord and many are not personable to the students needs. If you call in regards to your refund, they make you feel as though you are a bother. Kimberly informed me that my loans had already covered the cost of my classes and I would only be responsible for the drop fee of $30 and or drop fee of $75 through via e-mail. Sarah Nelson, my new counselor immediately left a message on my voice mail stating that GCU would have to return a portion of the money to the lender, if I withdrew and attended another school. I saved Kimberly's e-mail. I read it to Sarah over the phone, she did not want to acknowlegde the e-mail. I am started the program 7/23/09 and they both informed me that I was over the 60% mark, that should not cause me to owe the school. But my new counselor is still not sure if I will owe the school an additional amount. In conclusion, she states I may or may not be responsible for paying GCU and suggests that I save some of that refund check in the event I need to pay them back. With GCU there has been no consistancy. I relieve I will have to pay back the student loans but the money is there to help students while they are working towards obtaining his or her degree. Why does GCU make you feel like you are no entitled to the money that the federal government has allotted to students. Last but not least they also decide that students are not to borrow the full amount that's offered at master's level, which $20, 400, that should be the students decision not theirs.

  • Am
      21st of Sep, 2017
    0 Votes

    @Feed Up with GCU I'm currently attended Grand Canyon University I've noticed this may be a mistake. My classes are way more than what I was told and they shorted me on my refund that I received back. I have a scholarship for 3980.50 they only sent me a check for 608. I asked them to explain to me why I didn't receive all my money. I was told I have to complete two semesters to receive it that doesn't make any sense to me. The classes are two expensive and I feel like their just getting over on people. I will be withdrawing.

  • Ea
      29th of Oct, 2009
    0 Votes

    Address (optional)
    I should have been billed at 415.00 online a credit hour was billed at 687.50 as a ground student and has never taken a class on ground from the beginning day 2 contacted Laricia Nelson from enrollment, Tim jones, Erica aguirre, Mwooden, am contacting the BBB and the Presdent of the University Kathy Player, and Brian Mueller CEO of grand canyon univerity. I have went in to university several times no answer on the phone no email returns or nothing.

  • Po
      29th of Jan, 2010
    0 Votes

    poop

  • Gd
      23rd of Feb, 2010
    0 Votes

    I agree completely! I was told by my academic councilor that my pending financial aid would cover the total cost of my bill while attending GCU. While I never saw the number I was picked for random verification and my Financial Aid councilor (Alicia Rogers) said that she couldn't (or didn't know how to) open the files that I sent her via email and wanted me to resend them in Microsoft word format... excuse me? It was a photo file. We reminded her that it could be opened in any photo software to which her response to my father (who was in charge of most of these financial documents since they pertained to 2007, a year before I was married) was that she didn't want to have to contact someone else to figure out how to do that! After all of this I didn't receive my financial aid so I contacted my Attorney General to whom they openly lied to on several occasions! While I admit that there was quite a bit of confusion surrounding the whole situation I still cannot believe the complete disarray that school office is in. I will never deal with them again, and I'll make sure no one I know does either.

  • Tb
      1st of May, 2010
    -1 Votes

    I agree totally! It's now May and they still haven't posted my financial aid package for the upcoming school year (including the summer term). I don't even know if I'll get financial aid. So if I don't, how am I to pay for my summer classes? They keep giving me this story that they have to manually enter all the information by hand and it's taking a long time. They don't even know if they'll be done by the end of this summer (this is after three people telling me it would be finished by different times - times that have long passed!). No one returns my calls or emails. When I call and wait until a financial aid "advisor" is available, they can't tell me anything. One "advisor" told me that you can't use financial aid money for living expenses. That's totally wrong (I've verified that with the Department of Education). This is ridiculous. I'd change schools but I'm almost done with my program and I don't want to deal with transferring because I don't know if all my credits would transfer. I'm so frustrated but I don't know what to do or who to contact (that's the problem with online schools I guess). I would tell anyone considering GCU NOT to go there!!!

  • Pa
      5th of May, 2010
    0 Votes

    I agree your diploma will be a joke for many institutions beleive me

  • Ch
      1st of Jul, 2010
    -1 Votes

    My wife is almost finished with her Masters Degree through GCU and has been attending online for the last two years. Up until this last semester everything went smoothly with regards to the student loan refund checks. Typically she would have already gotten her refund check in the middle or last week of May. Here it is July 1st and we still have not gotten the refund check. On June 21st the account showed that it was zero'd out which usually means the check will be written and mailed to her. They told her that they can wait up to 14 business days before they have to dispurse the funds. That means they may not mail the check until the 9th of July and we wont get it until the middle of July. We were told that an accounting procedure was changed and that everything has to be manually entered into a computer in accounting before anything happens. GCU has 30, 000 + students and they really only have 3 employees in Financial aid that are capable of doing this? This is the year 2010 and they are really having to manually input EVERYTHING into the computer system for 30, 000 students? How long as GCU been in business and how is it that they are not able to harness todays technology in order to do business more efficiently and quickly? I just do not understand. If it were not for my wife being almost finished with the degree program and doing student teaching this next semester she would drop them like a hot potato.

  • Co
      14th of Oct, 2010
    0 Votes

    My first financial aid excess funding check was delayed because my bachelors degree posting was on two separate pages and they "lost" the page with the posting. Other checks have been delayed because of computer change overs and because they sent it to the wrong address. I wanted to get my masters in technology to give me more options in teaching because I have Multiple Sclerosis. The stress that this causes each time does nothing to help my condition. I'm tired of the run-around I receive each time and of being made to feel by the financial aid workers as though I've done something wrong. The managers aren't there or they're on the phone. I never get a straight answer. The excuses I get sound a lot like the excuses I used to get when I worked in debt collection.

  • Gc
      18th of Oct, 2010
    0 Votes

    Hi ColleenG,

    Could you kindly contact me directly and I'll be sure that someone in senior management is advised of your situation. I apologize for any inconvenience you've experienced.

    Robyn Itule

    602-639-7571

  • Li
      9th of Nov, 2010
    0 Votes

    I am in the same situation! I have waiting for my disbursement check and for a tuition grant I was awarded. I was awarded the credit back in May and it is still pending. I am getting the run around from financial aid about my refund check and the grant that GCU awarded me. I am going into my 3rd week into my second semester and still nothing. My school year ends in March. I called Nelnet (my loan provider) and they told me to call GCU because they received the funds and should have it out to me in 2 weeks according to the law. I really wish I had looked up the complaints against GCU before enrolling. Once I finish out this year I am done with GCU, their false promises and their lies. I want to attend a school where I am able to contact reps if I need to talk to them. The funny thing is I have to pay $225 for a task stream account and I will not come out of pocket for it. I fully intend on using my disbursement to pay for it. I have to 2 weeks left to pay for it for my current class. It would have been nice had I been told that I have to pay for that when I enrolled. I could have budgeted it.

  • Gc
      9th of Nov, 2010
    -1 Votes

    Hi Lisa78230,

    Please contact be directly and I'd be happy to assist you. I can be reached at [protected]@gcu.edu or via phone at 602-639-7571 between 9am-5pm Mountain time. I apologize for any frustration or inconvenience you've experienced.

    Robyn Itule

    Social Media Strategist

    [protected]@gcu.edu
    602-639-7571

  • Li
      11th of Nov, 2010
    +3 Votes

    It's funny how we are unable to reach our financial aid counselors but when we post a complaint on a community board you respond within 24 hours. Ironic isn't it??? You will be hearing from me tomorrow.

  • Al
      7th of Jan, 2011
    0 Votes

    The same exact thing happened to me also. I spoke to Chris Nicholson and I was promised the same thing that it was in the mail. One person even said that they personally delivered it. Funny how they always made that promise at the end of the week on a Friday. Friday meaning that we are talking business days and that I would not receive the promised letter or money but they could cover there own backs by saying, " well...it went out."

  • Sk
      9th of Feb, 2011
    +1 Votes

    I agree that there are many problems with the financial department. They do not answer the phone and they take forever getting back to you. In addition, every semester I am charged for ebooks that the classes I took did not use or charged for classes that I am not scheduled to take. I am a single mother of 4 teenagers and a two year old, and a cancer survivor. My finances are very tight, making me very well aware of money, so I am very capable of calculating tuition charges and my grants/loans total. I know how to subtract what I owe from the total amount of loans received by the school. It is not my job yet I am correct every time. My question is how can they be wrong or mistaken every single time? It is their job to know these things. I eventually get my complete refund but it is like pulling teeth. It takes many phone calls, emails and having to repeat my calculations over and over again. When I do finally get them on the phone, I am always treated as if I don't know what I am talking about or like I am a 2 year old. I always know exactly what I am talking about or I would not be talking to them. Whenever I prove my point or successfully prove their inaccuracy I am told, " umm...uh... I'm not sure, can you please hold for a minute". Eventually I am told it looks like you are right and I am not sure why the account statement is inaccurate but...
    Then they have to submit a ticket to have the charge removed before the amount can be credited to my account, which takes another 3 weeks. It just seems to me that they are a little scandalous. I don't expect people to be perfect because we all make mistakes, but we learn from our mistakes, as to not repeat them over and over again. Yet they do not learn obviously because I have attended school there since November 2009 and here it is February 2011 and i have been dealing with inaccurate account charges since January 12, 2011 when they received my financial aid (still have not received my refund). Another problem with GCU is the scholarships that they offer never seem to get entered into my account without months and months of question by me. I had not been in school for 18years, due to being a stay-at-home mom since I was 17 years old. I am an outstanding student to my surprise, receiving 100% on almost every assignment that I turn in. I received an A in every class and had a GPA of 4.0, until biology and now I have a 3.79 but I am on the Dean's list and I work really hard to be the best student I can be. I just expect to be treated fairly and would appreciate not being lied to by finance counselors. When I receive letters telling me I have been issued a GCU retention credit, or exemplary student credit or any other scholarship that I have worked hard to receive than I expect them to honor their promise. I should not have to take lots of time away from my studies and my children trying to find out where my scholarships are and why I have not received a refund yet or why my account says I owe for geology class that I never took... What bothers me most is what about the people who don't notice all the extra charges, that sucks. Imagine the grandmothers out there that are spending their life saving on university education for the grandchildren, unknowingly paying for all this extra stuff that shouldn't be on the account. IT'S JUST NOT RIGHT AND SOMETHING SHOULD BE DONE TO REFORM GCU'S FINANCIAL DEPARTMENT.
    Thank You,
    present student

  • Al
      9th of Feb, 2011
    0 Votes

    You know I havehad the same problem with them over and over again. I am now speaking with an attorney from an LLC who deals with this type of stress and problems. I have legal documents from GCU and the financial aid department that state when I would receive my financial aid and then never received it. I have all conversations documented and recorded for this very reason. Now I am going to sue the heck out of the fake little world. The attorney I spoke to already told me that there first mistake was to make these promises on paper/email then not to go through with what they put in paper/email form. I have been so stressed over all of this that it is making me sick. Dont pay any attention to the person Robin that intervenes for GCU because I was promised by her too that someone would reach me concerning my issues but ya know...thats GCU for you a school that never EVER goes through with what they promise their students. I am also enrolling un another school that knows how to treat their students right after this pathetic overly expensive $60.00 community biology class is done.

  • La
      1st of Apr, 2011
    +1 Votes

    I'm also having problems with GCU, however, I never attended the school, I was going to, but backed out on the first day. GCU still charged federal finical aid for classes I did not take and they were going to charge aid for the spring semester, while I was enrolled in another school, when I discovered what they were doing. They are refusing to send over $2ooo.00, in aid back to the Department of Education and they will not tell me what happened with the money. I have filed a consumer complaint with the Attorney General in my state and I'm asking others to file complaints with their State AG as well, if their issues have not been resolved.

  • Gc
      1st of Apr, 2011
    +1 Votes

    Hi LavLis,

    Please contact the Student Resolution Team directly by emailing [protected]@gcu.edu or calling 602-639- 8035 with the details of your issue and someone will reach out to you via phone or email.

    Thank you for giving us the opportunity to resolve your issue.

  • Al
      1st of Apr, 2011
    0 Votes

    Do not believe anything this school or resolution team has to say. They will make things worse and will somehow make you feel as though you have done something wrong.

  • La
      2nd of Apr, 2011
    +2 Votes

    I just found the information to report the school to the departnment of education:
    Anyone suspecting fraud, waste or abuse involving Department of Education funds or programs should call or write the Inspector General's Hotline (choose the method of contact which best suits you): •Call the OIG Hotline's toll free number 1-800-MIS-USED. Hotline Operators take calls during the hours of Monday, Wednesday and Friday 9:00 AM until 11:00 AM, Eastern Time; Tuesday and Thursday, 1:00 PM until 3:00 PM, Eastern Time except for holidays.
    •Complete and submit a Complaint Form (English, Español)
    •To ensure complete anonymity, download a hardcopy of the special complaint form, complete, and mail to:
    Inspector General's Hotline
    Office of Inspector General
    U.S. Department of Education
    400 Maryland Avenue, SW
    Washington, DC 20202-1500

    http://www2.ed.gov/about/offices/list/oig/hotline.html?src=rt

  • Fk
      3rd of Apr, 2011
    0 Votes

    I am having the same problems with the financial aid department. My finance counselor, AnTony Reed, will not return my emails. I have sent seven emails since March 17, 2011 and have yet to receive a response from him. I am showing a GCU Retention Credit in the amount of $1330 in my award letter, but it is not posted to my account. I had a credit of $2282 three days ago and now my credit has gone down to $2162. Of course, this credit still does not include my retention credit. How can the cost of my classes go up within three days? They can't. My refund from all of my aid should be $3492 if I eat the $120 that disappeared from my account. However, Mr. Reed will not respond to me about the credit or about when my refund will be issued. This money has to be paid back by me. I should not have to pay for another person's lack of expertise or motivation. I should get prompt responses from the financial aid department. Financial issues are a huge burden to a student. We should not be ignored or given generic answers. I intend to put another call and email in tomorrow. I want all refunds due me by the end of the week. I had hoped to continue with my Master's with this institution, but if this continues I will not. I chose them because of their "so called" Christian values. I am deeply disappointed and am praying for the institution as a whole. We should not ever use Christ's name to lure someone in for material gain. It is an un-Christian thing to do.

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