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Grand Canyon University [GCU]
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Grand Canyon University [GCU]
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1.5 306 Reviews

Grand Canyon University [GCU] Complaints Summary

41 Resolved
265 Unresolved
Our verdict: With Grand Canyon University [GCU]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Grand Canyon University [GCU] reviews & complaints 306

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2:43 pm EST

Grand Canyon University [GCU] overcharged without advisement - holding diploma

I am in "collections" and was never advised that I owed over 2.5 k for my graduation from GCU- from the beginning, they had advised me that I was on 100 percent grant and that I should owe next to nothing for my degree because of 100 percent "financial aid" status. Now I am unable to move in my career because I need my diploma to go on to internship for education advancement. Would like to at least make payment arrangements and get my diploma asap.

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Update by Adair Moore Sattely
Feb 16, 2019 2:45 pm EST

would appreciate advice on legal proceeding of the above matter

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11:42 am EST

Grand Canyon University [GCU] free speech and diversity

I am a student and have been deciding on which university to continue my education with and I just heard through the grape vine that GCU has band Ben Shapiro from speaking at your university. This action no matter your political stance or explanation is a clear statement to students and to prospects like me that you do not care for diverse points of view. Ben Shapiro is an extraordinary educator and speaker and brings an extensive history of Judeo Christian values and insights. I will not consider or continue to discuss completing any educational degree with your University until you open your minds and stop close doors for people to learn. I am ashamed of your decision and find this to be the reason we are living in such a divided country at this time. You are not bring people together, you are putting the wedge between students that may have common ground and thoughts. I hope you reconsider and apologize for your actions. Until then I will go else where.

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4:36 pm EST

Grand Canyon University [GCU] blocking speaker ben shapiro

I think it is saddening that such an establishment would go in the face of free speech, & block a speaker with deep Judeo Christian values such as Ben Shapiro. This is counterintuitive of your mission statement: "opportunities in which the public can engage in events that involve critical thinking around the community and academic discourse" including "lecture series, competitions, and town halls" to encourage "asking questions and pursuing knowledge to avoid delusion and blind acceptance of ideas."

This decision must be given more though & I hope you reconsider the implications of your wrongly made conclusion.

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3:42 am EST

Grand Canyon University [GCU] sallie mae loan refund

I am overwhelmed and frustrated with the poor service that GCU provided for me. I had applied for a Sallie Mae loan to cover my fall semester. I waited a while for them to send the stipend check. I was going through a lot with my personal issues Apparently I had got suspended for not seeing a counselor due to suicidal. Long story short, It was something I thought I could handle and figured I didn't need to see a counselor so it's ridiculous they had suspended me over something I could handle. Anyway I am over it! So they now wanna tell me because my account is on hold they can't process the loan and won't be able to send the stipend check until the hold is removed! I had never been so frustrated my entire life and literally hate the service provided by GCU. I contacted the student services and was told to contact a different department. They had me go back and forth only to find out, they couldn't help me at all! They won't even assist me to who I need to contact in order to get what's left of the loan I'm making payments on back! I need this stipend sent back to me and GCU is holding on to it!

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8:45 pm EST

Grand Canyon University [GCU] ech-220 online class!

I have been with Grand Canyon University since April of 2016. I have earned all A's and 2 B's. I found out that my grandmother was on life support on Thursday night. My grandmother lives out of state so I dropped EVERYTHING and left that night. The last day of my class was that Sunday. We took my grandmother off life support that Saturday and I was expected to do a whole benchmark after experiencing that! I requested an extension and got denial. The teacher gave me an F! I filed an appeal and got denied for not keeping in contact. Sorry the first thing on my mind when I found out about my grandmother wasn't to call my teacher. I was too busy mourning and arranging a funeral in which my grandmother had NO LIFE INSURANCE. I am appalled by this and no longer want to be involved with a school that does not respect someone who is morning! God forbid I needed an extension! Definitely searching for a new school.

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10:07 am EST

Grand Canyon University [GCU] education

I feel like Grand Canyon University has totally fooled me and are nothing like the state in their ads on television and other media outlets. I have and issue with the fact that I as a student receiving financial aid have no direct access to a financial aid adviser but instead my student services counselor is the one to contact for financial aid issues. Secondly, the online division of the school claims to be on a burrow based academic year. The claim because of this you can not fail one class or you will not be eligible for more financial aid funds. the funny thing is the federal government allows a student 150% maximum time frame or MTF. This means that you can fail a class or two as long as you maintain SAP or satisfactory academic progress; which basically means that a students GPA needs to be at a certain level based on the amount of credits that he/she has attempted. When these initials were spoken to certain student services counselors they do not even know what those initials means. After this i had a medical reason why my attendance was not what it needed to be as far as assignments which i informed the instructor about. She never asked me for medical proof or directed me to the correct people to assist me in getting the appropriate accommodations needed to help me until the last day of the class. She told me that to apply and she will work with me. i did got approved but they do not apply benefits retroactively. Because of this she refused to take the work that was already done but could not be submitted because she locked the assignment. i had a 87 average but because of the missed assignments it brought me down to a f, just two points away from passing the class. Another issue that i have is even though my tuition affords me the right to have a tutor for my major, there is no tutor available for the Information Technology major. So if I fall behind and have a part time instructor I have to play catch with the instructor and he is never available between the office hours that was stated by him. Then hen he finally contacts you, he emails. Here is the thing, I go to an online school so the majority of it is reading. If i didn't understand reading the textbook, what makes you think i would understand via email ? I need a conversation and the school's excuse is he is part time and does not have to give his personal number out. My answer was well give him a company cell phone, Skype or video conferencing applications but that is not an excuse that i am willing to accept. Furthermore, he provided his personal number but just never answer it. The issues go on but I am sure that i have provided more than enough for right now.

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7:23 pm EST
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Grand Canyon University [GCU] bio 220 class

I was diagnosed with clostridium difficile on 11/2/18 and septic by 11/8/18. This episide required two back-to-back hospitalizations. As I lie dying, my instructor post a zero for a major assignment. A week has passed by, and I have reached out to my instructor and counselor nearly a dozen times. The instructor is refusing credit despite all efforts to reach out to her with documentation. I have requested the class be dropped but am told I will owe the entire cost of the class. Please, someone help me!

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4:08 pm EDT

Grand Canyon University [GCU] Charged for a class I didn't take

I started the enrollment process even went as far as to fill out financial aid papers but I stopped because I was going to Odessa to roughneck. Guess what no internet access so I didn't take the class I talked to a so called advisor and supervisor who said I checked into the class. Explain to me how I do that when I had literally no cell service no internet access or anything. They r thieves and liars

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10:16 pm EDT

Grand Canyon University [GCU] loans/grants/counselor/advisor

My advisor, Becky Nunez has been telling me for months now that I would get my check from them. Now all of a sudden ahe tells me via email that the price of class changed and I owe money. I was supposed to have has grants, then come to find out it is loans on my credit report. And on top of that there is question of gcu's credibility? I advised her that I would be seeking legal representation for this matter. This is unacceptable.

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6:46 pm EDT

Grand Canyon University [GCU] financial aid

With drew from school they owed me money at that time and now they say I owe them 2600 dollars they returned my student loan money this is the second time they have done this to me I look on line at my loans and grants and there is still money on my grants to disburse. Can not get my transcripts to change schools. Very disappointed in this school and no one can explain why I owe this. Please help would like to get my degree. Have so much loans to start paying on and no income coming in.

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10:37 am EDT

Grand Canyon University [GCU] university and its doctoral programs

Basically, the programs are established, but there is a scam. The scam is associated with the end of the program where you have to use their methodologists and their content experts to include on your dissertation committee. The rub is that they charge you for 8 weeks classes and do not place any deadlines on your committee to force them to review your work. Once you exceed 4 sections of 8 weeks courses you have to pay $500+ dollars out of pocket to the school to basically have your dissertation proposal/full dissertation draft reviewed by your committee. Again, there is no way to enforce a timely response and all you can do is wait. But, the longer you wait the more times you have to pay $500+ for another 8 weeks review period to no end. They are not Christian oriented they are scammers and Daniel Smith (Director of Dissertation Studies), Michael Berger (Dean of College of Doctoral Studies), Cynthia Bainbridge (Research and Dissertations) and Wayne Schmidt (Education Program Chair) should be ashamed of themselves and possibly named in a direct lawsuit. They should have a better management of the doctoral programs for which they are all responsible as individuals and as a leadership team. Moreover, the financial/admissions representatives give you one quote for the program, but when you receive your bill you find courses are about $2000 more. I will not and do not recommend this low hanging fruit of a school to anyone else.

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6:36 pm EDT

Grand Canyon University [GCU] re-enrollment

I have tried several times to contact someone about re-enrollment to finish my 3 classes to earn my degree in Elementary Education (BS) and no one has contacted me for assistance. I have a GPA 3.14. ..and when I last spoke with my counselor and financial aid advisors they said I had to pay 2, 000 plus dollars after being approve for financial aid $5, 600...to pay for my classes...no I did not owe they said that it was because I need show that I am willing and able to complete the classes and able to pay for school...which did not make sense to me...if I am approve financial wouldn't my financial pay for my class...smh...3 classes...and I am done... so I am still waiting and today is 10/16/2018...I emailed them on 7/12/2018 and have not heard from anyone...it is dad because I highly recommended this school to several friends and now I wish that I could take it back...GRAND CANYON UNIVERITY YOU DISAPPOINTED ME!...not sure what the problem is...but this has to stop ...is there a way to contact the president of the school before I take legal action...please help if anyone can ...my email is [protected]@yahoo.com...

desperately seeking to finish this year!

Student Services Counselor
Silny Arcia
Silny.[protected]@gcu.edu
1.800.800.9776 ext. 639.5561

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12:59 pm EDT
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Grand Canyon University [GCU] very rude to new students, lack of resources

Teachers are rude very rude. The disability center have you set appointments but don't take of problems so far. I am a A and B student but coming to GCU was a very poor choice indeed. They are racist, not polite, they Carter to white people and act like they are better than other students. I graduated in May 2018. I will not be ever coming back to GCU. I am very disappointed in this school.

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4:08 pm EDT

Grand Canyon University [GCU] financial aid disbursements and award letters

Hello I am a new student a Grand canyon university I have not started class yet but will be on the 10th which is next week I am worried that my financial aid package won't be ready by then it still say pending review I thought all financial aid suppose to be released to pay for tuition and fees a week before school and it also states in GCU refund policy that disbursements will be disbursed in 2 disbursements one at the beginning of the academic year and one in the middle of academic year I was wondering how all this go I really need a new laptop and was hoping I can use my financial aid to get a new one before class I can tried calling no answer so I left messages and send emails no one has responded yet it been over a week now I see that my counselor has poor communication this is crazy that I can't get answers I shouldn't have to go and look at my financial aid award letter to see if it's been awarded it's so frustrating

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Amber Stewart
, US
May 13, 2019 9:42 pm EDT

How much is the refund stipend usually for ?

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Tah-tiana
, US
Sep 08, 2018 12:29 am EDT
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From experience I know that GCU moves really fast they are really good at making sure financial aid is packaged and ready to go. As long as you have all your paper work in there is nothing you should worry about. Of course reach out to your counselor again if you are getting concerned. As far as refund check disbursement’s I also have a question regarding that some former GCU students have said that every 2 classes you get a refund check. I started my semester on June 22nd and received a stipend check July 18th. So GCU moves pretty fast. Double check with your counselor if you have any more questions I hope that helped!

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9:35 pm EDT

Grand Canyon University [GCU] online school

Basically after dropping the arts from the arts and communication program I was enrolled in prior to the start of the next semester I tried contacting my financial advisor and my counselor via email through my school account they would not return my emails. So I sent another saying I would not go any further with classes till they contacted me since my primary reason for taking that program was for the arts part. Months later I'm contacted by billing telling me I owe for a semester I did not sign up for. Apparently they ignored my emails and auto signed me up for a semester I didn't know I was signed up for. Ever since then I've tried telling them and they just ignore me. And keep presueing money.

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2:06 pm EDT
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Grand Canyon University [GCU] denied disability accommodations/ failed & suspended

My daughter has had a stressful experience here at GCU who we thought was the caring Christian University they advertise who would help her to succeed!
Without going into great details, I'm looking for an attorney or class action case group to connect our family with. It looks like there are many Christian students who have been denied care during their GCU experience . Would appreciated any assistance - Thank you Mom of GCU Student

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12:27 pm EDT

Grand Canyon University [GCU] financial aid

In June, my financial aid stipend was sent to my address WITHOUT an apartment number and got sent back to the school. It was sent out again in July, and some how got lost in the mail. Now GCU is telling me that I have to wait 2 to 3 weeks for my stipend to be sent out again and that I will have to pay for the original course which I failed due to lack of resources. This has been extremely inconvenient for me and I would not recommend this school to anyone. This problem would have been avoided it GCU had a direct deposit option available like every other school in the modern world.

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CGOdl
, US
Oct 16, 2021 12:11 am EDT

Perhaps you should have made sure your address was correct to begin with. Not hard.

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Inconceivable
Tallahassee, US
Jul 22, 2023 1:22 am EDT
Replying to comment of CGOdl

What a snotty reply. Is that the best excuse...to assign blame to someone else instead of apologizing for your ineptitude? A bunch of ignorant idiots in financial aid. First of all, the tuition students pay through loans or grants pay for the employees salaries. In effect, the employees are at the receiving end and benefit from each student's payment. So, to give a response, such as you did, in the previous statement, shows a lack of respect to the students who are paying your salary. No wonder this is not an ivy league university.You need to upgrade your mentality.

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2:34 pm EDT

Grand Canyon University [GCU] tuition and illegal practices

I was a student online for a year and a half studying communications. After that Iswitched to religious studies. I was lied too and was told that I owed the school money when in fact they mismanaged my financial aid. I was then KICKED OUT RIPPED OFF AND THEN THEY WOULD NOT LET ME GET MY TRANSCRIPTS OR EVEN MY GRADE REPORT SO That I COULD ATTEND a different SCHOOL AGAIN. Gcu needs to be burnt to the ground.

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10:38 pm EDT

Grand Canyon University [GCU] financial aid/withdrawing from classes and still having to pay back the money.

I was told I received pell grant money after I got accepted into the program. I told my counselor that I did not want to pay 100% loans back. She said I wouldn't have to and told me that I would get pell grant money and scholarships. She said I got $12, 500 in loans but could get the $5000 in grant money, therefore I wouldn't have to take the full $12, 500 out in loans. The year of school would cost $11, 000. They also said I would get around $2000 in scholarship money from GCU. If you calculate it I would only need to pay roughly around $4000-$5000 back in loan money which I was ok with. I never fully accepted the $12, 500 loan they offered but it went through anyway. When I got a disbursement it was a check for $794. If I had the scholarship money and the pell grant money I would have gotten back anywhere from $5000-$7000 disbursement check. I immediately had a gut feeling. I called FAFSA and asked them about the finances. FAFSA said I my the school would know how much money I get back. Now I'm trying to withdraw from school which does state after two weeks you won't get your money back. This makes me wonder why they would do that. It sounds like they would or get to pocket money that no one seems to know or have access to even GCU. Every time I would call the counselor the story about my finances changed. Every time I called they said I was on a recorded line which is good if it's recorded because they did tell me I got grant money. They based my tuition off of 2015 when I wasn't married and had my nephew I was fostering and my daughter and was making $25, 000 that year. To not receive pell grant money makes no sense. This school makes the final decisions and it sounds like there're hustling their students!

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K.Liz
, US
Aug 23, 2018 7:38 am EDT
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The exact same issue wow! Only difference is I never received anything and actually was told that I did not qualify an made 24k in 2015. After being told I did qualify. After being told in July I was receiving a disbursement I was told I was chosen for verification. I did not file taxes in 2016 an then was told the letter from the IRS was written incorrectly. They have been prolonging my aid money since I stared in January. Decided to drop yesterday an as you stated due to the recorded line I’m hoping I am able to settle this issue legally. They totally rip you off and take advantage. I am calling today to see if I did receive Pell Grant an the school just kept it. I’m beginning to think they do what they please with our money.

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10:20 am EDT
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Grand Canyon University [GCU] program requirements

I took a break from school in 2016 for many reasons including financially not being able to pay for the program, leaving one class to be repeated and four months of student teaching for me to receive my bachelors in special ed in elementary education. June 2018, I tried to resume my education and retake that one class and start the four months of student teaching now that I am in Florida where I plan to teach. I was told the program has changed therefore I need to take 47 more credits. $70, 000 in debt for student loans, and now GCU wants another $20, 000? I believe that this is an ethical, immoral, and frankly ridiculous. The program I signed up for should still exist and I should be able to resume and retire from GCU. I am a single parent of four who struggles to pay rent every month, $80, 000 in debt in which 70 is because of GCU. And now I'm expected to tack on another 20, 000 and take another 10 classes when I only needed one. Somebody needs to fix this ASAP !

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lhopeful
buffalo, US
Aug 27, 2022 2:21 pm EDT

Jdarden79

I am having this same issue and was told the same thing. were you able to resolve the issue

Grand Canyon University [GCU] In-depth Review

Overview:

Grand Canyon University (GCU) is a renowned institution with a mission to provide high-quality education that is accessible and affordable. With a rich history and background, GCU has established itself as a leader in the field of education. The university is accredited and recognized by various governing bodies, ensuring the credibility and quality of its programs.

Programs and Courses:

GCU offers a wide range of academic programs, including undergraduate, graduate, and doctoral degrees. Students can choose from a variety of specializations and majors, allowing them to pursue their interests and career goals. The university provides both online and on-campus options, offering flexibility and accessibility to students. The courses are designed to meet the needs of diverse learners, ensuring a comprehensive and engaging learning experience.

Faculty and Staff:

The faculty members at GCU are highly qualified and experienced in their respective fields. With a low student-to-faculty ratio, students receive personalized attention and guidance. The university provides support services such as academic advisors and career counselors, who assist students in their academic and professional journey. The faculty is known for their accessibility and responsiveness, ensuring that students receive the necessary support and guidance throughout their education.

Campus Facilities:

The GCU campus boasts state-of-the-art facilities, including modern classrooms, well-equipped laboratories, and extensive libraries. The campus also offers recreational facilities and a wide range of extracurricular activities, providing students with a holistic learning experience. The university prioritizes the use of technology, providing students with access to resources and tools that enhance their learning process.

Student Life:

GCU prides itself on its diverse and inclusive campus community. Students have the opportunity to join various student organizations and clubs, allowing them to connect with like-minded individuals and explore their interests. The university organizes events and activities throughout the year, fostering a vibrant and engaging student life. Housing options are available on campus, and the university prioritizes campus safety measures to ensure a secure environment for students.

Career Services:

GCU offers internship and job placement opportunities, preparing students for successful careers. The university has a strong alumni network, providing students with valuable connections and engagement opportunities. Career services at GCU support students in resume building and interview preparation, equipping them with the necessary skills to excel in their chosen field. The success stories and testimonials from graduates highlight the effectiveness of the career services offered.

Financial Aid and Affordability:

GCU understands the importance of affordability in education. The university offers transparent tuition fees and provides various payment options to ease the financial burden on students. Scholarships, grants, and financial aid programs are available to eligible students, ensuring that education remains accessible to all. GCU provides value for money in terms of the quality of education and the opportunities it offers to students.

Online Learning Experience:

GCU's online platform is user-friendly and offers a seamless course delivery experience. Students have the opportunity to interact and engage with instructors and peers, fostering a collaborative learning environment. The university provides a wide range of resources and materials to support online learners. Technical support and assistance are readily available, ensuring a smooth online learning experience.

Reputation and Rankings:

GCU has gained recognition and high rankings in the industry, solidifying its position as a reputable institution. The university has established partnerships and collaborations with other institutions, providing students with unique opportunities for learning and growth. The achievements and contributions of GCU alumni further enhance the reputation of the institution. GCU is actively involved in the community and demonstrates a strong commitment to social responsibility.

Pros and Cons:

Grand Canyon University has several strengths, including its diverse range of academic programs, dedicated faculty, and state-of-the-art facilities. The university provides a supportive and inclusive student life experience and offers valuable career services. However, some areas for improvement include the need for more financial aid options and further enhancement of the online learning experience. When compared to other similar institutions, GCU stands out for its affordability and commitment to student success.

User Reviews and Testimonials:

Users have provided positive reviews and ratings for GCU, highlighting the quality of education, supportive faculty, and engaging student life. Current and former students share their personal experiences and anecdotes, providing valuable insights for potential students. The recommendations and advice from users emphasize the benefits of choosing GCU for higher education.

Conclusion:

Grand Canyon University is a highly recommended institution that offers a comprehensive and accessible education. With its diverse range of programs, dedicated faculty, and state-of-the-art facilities, GCU provides students with a rewarding learning experience. While there are areas for improvement, the university's commitment to student success and affordability make it a top choice for individuals seeking a quality education. Consideration of individual needs and preferences is essential in making a decision, but GCU is undoubtedly a reputable institution that prioritizes student growth and development.

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Grand Canyon University [GCU] contacts

Phone numbers

+1 (855) 428-5673 +1 (877) 428-8447 More phone numbers

Website

www.gcu.edu

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