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1.9 201 Reviews

Grammarly Complaints Summary

40 Resolved
151 Unresolved
Our verdict: When using services from Grammarly with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Grammarly reviews & complaints 201

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7:00 pm EDT
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Grammarly house

I originally signed up for the free offer from Grammarly in 2017. I have just discovered that I was signed up for the premium version and have been billed with my Pay Pal account. I am automatically being billed for 2018 on July 18, 2018. I never received any notification that the cost has risen. I believe I have been scammed. The service is not very grammatically accurate. I want to cancel it immediately and credit my Pay Pal account for the money withdrawn on July 18.

Barbara Paper [protected]@epbfi.com

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1:43 pm EDT
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Grammarly can not log in

I have had and paid for several years of Grammarly and now I can not set up a new login. I have been trying to do for two days.
I use this service on a daily basis on everything. Especially FB.
I use this every day and I need to be able to login not for free. I have prepaid for this service!

I would appreciate some help with this.
Valorie Deneece Littin
[protected]
[protected]@hotmail.com

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10:04 am EDT
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Grammarly plagiarism

I took Grammarly one month subscription and the money I have spent on it was a total waste. The plagiarism report was totally wrong it showed me 0 % similarity but actually, it was 38 % similarity. And on the top of that, it automatically detected money from my account on the name of auto-renewal without even notifying me. I did want the subscription, but still, I lose my 40 dollars which I don't think is worth to spend on this software. I need a refund for my money. It is not fare to deduct money without any confirmation.

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6:34 am EDT

Grammarly premium subscription

I am entirely frustrated with the lack of transparency of rammarly which make it impossible to reach them either through onlince chat or telephone, this is more frustrating because once you are doubled billed or overcharged, it is then impossible to reach them. This type of practice is a bit fraudulent. I do not know why a company of this size doesn't have an online chat or phone support. Please, I want you to address this issue promptly because I have been double charged. I subscribed for one year for 3team members. Unfortunately, the account used was charged more than expected, please see the transaction charges on the credit card below. I want the refund of the money as I did not subscribe more than a year and didn't expect the type of charges that was posted to my account, if there are charges that I am unaware of then I will like to request that you cancel the subscription outrightly.

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9:24 am EDT

Grammarly who to ask?

High tech people tell me Grammarly is a good purchase, but when I try to use the introduction version...free version, I end up with a few questions that are preventing me from making the purchase. You have twice offered what I felt was a great price if I "purchased within 24 hrs" and I would have except I can't get anyone to answer my questions. How do you turn it on and off. I am a writer. When I tried to "proof" one of my new books, it balked. Too long. When I wrote something new and it made corrections but didn't save it. It looks as if it is meant to make corrections on a working piece in transit. Fix it and send it, don't try to save it. If either of these two problems is designed as part of the program, I can't use it.

Do you offer another program for authors... long essays and books that I can make corrections along the way and save?

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Update by Ben Speed
May 28, 2018 9:26 am EDT

I am dyslexic. My form of dyslexia allows writing, I just can't read it after. Having the ability to proof what I write would be a lifesaver. Ben Speed

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9:11 am EDT

Grammarly subscription

Grammarly automatically renewed my subscription to make matters worse you took 50 pounds that is daylight robbery at least if you took one-month subscription fee it would have been better. I need a full refund because this was very inappropriate and i'm not going to be recommending grammarly to anyone. I am a broke student with no money and you took my last money. I am not happy with your actions

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11:28 am EDT

Grammarly grammar checking

On 02-28-18, I called the number that they give you at the bank because I noticed that Grammarly is still charging me and I tried reaching them via a Help Desk where you type the problem in their system and no one has gotten back to me. I am no longer working and cannot afford to continue paying this bill. I have b een out of work for 10 months now.

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12:13 pm EDT
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Grammarly I was charged unlawfully again even though a subscribed only for one month

I subscribed only for one month because I needed Grammarly only for the period in which I worked on my project. Now I was charged automatically, which is unlawful because I choose only one month without automatic renewal. Unfortunately, the telephone # provided is only to deceive the customers because there is noway you can reach a representative; the robot says to go online on the website. I feel like I am robbed. I really don't recommend to make business with this company

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7:46 pm EDT

Grammarly grammarly/refund

Im complaining about being charged when I ended my membership on April 26 2018, and I also deleted the account because I was no longer using it. So I need to know how do I go about getting a refund, because I wasn't suppose to be charged if I ended my membership, and deleted the account. If I can get someone to email me back or contact me I will gladly appreciate because this is inconvenient as well. My number is [protected], my email is [protected]@student.clayton.edu. I also have proof

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6:22 am EDT

Grammarly grammarly is a scam

I had been using grammarly for about 2 months and decided it was a waste of money and went to go and cancel my subscription - when I did, it billed me for an annual charge of 140 frickin dollars.

I am so utterly mad right now words cannot describe and I feel completely ripped off.

Also for a cherry on top I can find an email so that I can complain and see if I can get a refund because this is just utter bs

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6:47 pm EDT

Grammarly unable to cancel my subscription

No connect no designated area that responses to How do I cancel my subscription. I am not satisfied with the support provided
My login name
Rosalind Lemons
Phone # [protected]
email address: [protected]@yahoo.com
I am a Student at West Coast University. Grammarly is provided through the University. According to my professor It will not benefit me to open an independent account. Please cancel ASPA.

I'm not sure it I should go through the Business Bureau or Consumer Report Services
It would help if this company provided a 1800...# for their consumers.

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11:40 am EDT
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Grammarly grammarly app

hi, I am subscribed to Grammarly through the Gmail account [protected]@gmail.com. I bought Grammarly services for a month on 12 December. Grammarly has been continuously cutting money monthly from my account without asking my permission first. Grammarly is NOT supposed to cut money without asking me or emailing me first. I want my three months fees submitted as I was not even once notified using any sort of email. Moreover, I want to cancel any sort of association with this product and my account to be canceled. While buying Grammarly there was not a single mention that fees would be cut like this from my account. 29.9 US dollars were taken from my account on 12 december, 12 January, 12 February, 12 March while I signed up only from 12 December to 12 January

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Menchie Santos Gabriel
, US
Jun 01, 2018 9:26 am EDT

I need to print the plagiarism scan report of my document. The printed job has no remarks.

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2:18 am EDT

Grammarly your ads

I have been looking at your ads on YouTube continuously for almost a year now. I might be exaggerating when I say 'a year' but I can assure you that it feels more like a lifetime. Your ads show up on every second video I watch and while I can appreciate the time and funds Grammarly is putting into their YouTube campaign, I do not appreciate being shown the same set of ads repeatedly - especially considering the fact that I already have Grammarly and have had it for the last 6 months! It makes no sense to bombard me with your ad and it becomes even more intolerable when it clashes disastrously with the nature of my YouTube video. I would expect that there would be some relationship between the nature of the video I am viewing and your product. But your ad continues to show up for all odd videos without any sense or sensibility. For the love of all that is sacred in the English language, I beg of you to review your campaign settings and optimize them before you indoctrinate more people with a strong sense of irritation towards your brand.

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9:16 am EST

Grammarly advertisement

Dear Grammarly,

The imperative style of your commercials on youtube is intensely aggrevating. I've grown an immense hatred of anything related to the brand "grammarly", and so far, whence opinions are shared, I've encountered nothing but likeminded opinions about your commercials.

Whilst rationally, you seem to offer a decent service, personally I would recommend looking for a different advertising partner. I know no commercial which spoils my mood as badly as yours.

Kind regards,

Elmer (33 / m / NL)

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5:56 am EST

Grammarly bad spelling

I cunut spel

youre spel ar vory mach gud

rlly bud srvce
I h8 gramly

lisen her

You can try and read my lyrics off of this paper before I lay 'em
But you won't take the sting out these words before I say 'em
'Cause ain't no way I'mma let you stop me from causing mayhem
When I say I'mma do something I do it,
I don't give a damn what you think,
I'm doing this for me, so [censor] the world
Feed it beans, it's gassed up, if it thinks it's stopping me
I'mma be what I set out to be, without a doubt undoubtedly
And all those who look down on me I'm tearing down your balcony
No ifs, ands or buts, don't try to ask him why or how can he
From "Infinite" down to the last "Relapse" album
He's still [censor]Ting, whether he's on salary paid hourly
Until he bows out or he [censor]s his bowels out of him
Whichever comes first, for better or worse
He's married to the game, like a "[censor] you" for Christmas
His gift is a curse, forget the Earth, he's got the urge
To pull his [censor] from the dirt, and [censor] the whole universe

I'm not afraid (I'm not afraid)
To take a stand (to take a stand)
Everybody (everybody)
Come take my hand (come take my hand)
We'll walk this road together, through the storm
Whatever weather, cold or warm
Just letting you know that you're not alone
Holler if you feel like you've been down the same road (same road)

Okay quit playing with the scissors and [censor], and cut the crap
I shouldn't have to rhyme these words in the rhythm for you to know it's a rap
You said you was king, you lied through your teeth,
For that [censor] your feelings/fillings,
Instead of getting crowned you're getting capped
And to the fans, I'll never let you down again, I'm back
I promise to never go back on that promise,
in fact let's be honest,
that last "Relapse" CD was eh
Perhaps I ran them accents into the ground
Relax, I ain't going back to that now
All I'm trying to say is get back, click-clack, blow
'Cause I ain't playing around
It's a game called circle and I don't know how, I'm way too up to back down
But I think I'm still trying to figure this crap out
Thought I had it mapped out but I guess I didn't, this [censor]ing black cloud
Still follows me around but it's time to exorcise these demons
These mother[censor]ers are doing jumping jacks now!

I'm not afraid (I'm not afraid)
To take a stand (to take a stand)
Everybody (everybody)
Come take my hand (come take my hand)
We'll walk this road together, through the storm
Whatever weather, cold or warm
Just letting you know that you're not alone
Holler if you feel like you've been down the same road (same road)

And I just can't keep living this way
So starting today, I'm breaking out of this cage
I'm standing up, I'mma face my demons
I'm manning up, I'mma hold my ground
I've had enough, now I'm so fed up
Time to put my life back together right now! (now)

It was my decision to get clean, I did it for me
Admittedly, I probably did it subliminally
For you, so I could come back a brand-new me you helped see me through
And don't even realize what you did, 'cause believe me you
I've been through the ringer, but they could do little to the middle finger
I think I got a tear in my eye, I feel like the king of
My world, haters can make like bees with no stingers
And drop dead, no more beef lingers
No more drama from now on, I wanna promise
To focus solely on handling my responsibilities as a father
So I solemnly swear to always treat this roof, like my daughters
And raise it, you couldn't lift a single shingle on it!
'Cause the way I feel, I'm strong enough to go to the club
Or the corner pub, and lift the whole liquor counter up
'Cause I'm raising the bar
I'd shoot for the moon but I'm too busy gazing at stars
I feel amazing and I'm...

I'm not afraid (I'm not afraid)
To take a stand (to take a stand)
Everybody (everybody)
Come take my hand (come take my hand)
We'll walk this road together, through the storm
Whatever weather, cold or warm
Just letting you know that you're not alone
Holler if you feel like you've been down the same road

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3:42 am EDT

Grammarly problems with signing in

I write a lot, so I use Grammarly every day. It helps me type faster without stopping at every word and correcting it.
However, I have a small issue and I want you to help me to fix it.
I downloaded all of the offers you have, signed up to see my weekly report. But each time I use it, it signs me out. Every. Single. Day.
I contacted the service, they said they would call me back once they figure it out. But it's been 2 weeks and there's still no answer.
I tried to fix it by myself, thought that maybe I as doi something wrong, but no, everything is ok, options for me are not that wide.
Waiting for their response. I really hope it will happen one day

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11:23 am EDT

Grammarly allowed someone to change my email and access my account

Grammerly sent me an email that my email was changed to [protected]@protonmail.com.
I did not request this change. The password was then changed. This puts all of my credit card and personal info at risk. They will not answer the phone, I only get a message to contact support. Support just tells me they will get back with me in 48 hours. This is unacceptable. I am canceling all connection with Grammerly.

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Update by Diana Hoopingarner
Aug 17, 2017 11:28 am EDT

The email was changed to gra10@protonmail.com. I copied wrong the first time

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11:45 am EDT

Grammarly access to grammarly on another laptop

When I try to access the program on another laptop it will not connect. How do I fix the problem? On the laptop, it says that I am blocked out. I can access the program on my personal laptop. I was thinking that I could access Grammarly anywhere as long as I sign in. Could you please advise me on how to fix or make it easier to access my Grammarly on different devices?

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11:08 am EDT

Grammarly grammarly didn't pick a phone up!

They didn't pick up a phone and kept leave a message the machine. I am so frustrated and wanted to talk with someone. They are so avoided! Because I wanted to talk to someone and give my money back. They keep said to comments to request. I was like what the hell... Is not help to me! They just comment, but they asked me a new account. I was like... Wtf, I never wanting to make a new account and I had been deleted my account. Because I am so tired of them aren't help and just been follow policy. That is not cool and they are so greedy the money and avoided from the phone which one that I wanted to talk with customer service! I am so grumpy and so frustrated with them aren't very helpful! They wanted money more, but I love grammarly, only problem contact and leave a message the machine!

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8:37 am EDT

Grammarly garbage! grammarly does not work on my mac!

I am extremely disappointed with Grammarly and their service.
When I found out about Grammarly I thought that it was super useful and decided to subscribe. I purchased premium pack and when I tried Grammarly I realized that it did not work.
For some reason I wasn't able to use it my Mac so I contacted their customer service and asked for advice. They said that they never had any issues with Mac computers and said that there was nothing they could do!
I demanded a full refund but they refused. What a garbage!

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N20
, US
Jan 27, 2018 2:48 pm EST

I had the same thing with the free version. I downloaded it twice about 6 month apart. (I thought maybe they had fixed the bugs by the second time). Each time it did the same thing. I would lock up my computer and freeze me out of what I was working on. I thought that maybe it would be better with the paid version, but why the heck would I send money to a company that couldn't have a working free version. They apparently just use all the money from the paid version to pay for their annoying commercials and not to improve their product. Both times that I uninstalled it from my computer, I told them that it didn't work. Anything that they say otherwise is wrong. They know it doesn't work on Macs, because you and I told them so.

Grammarly Customer Reviews Overview

Grammarly is a popular online grammar checker that has received a lot of positive reviews from users. It is a tool that helps writers to improve their writing skills by identifying and correcting grammatical errors, spelling mistakes, and punctuation errors. The following are some of the positive points that users have highlighted in their reviews:

1. Accuracy: Grammarly is known for its accuracy in identifying and correcting errors. Users have reported that the tool is very effective in catching even the smallest mistakes.

2. Ease of use: The tool is very easy to use and can be integrated with various writing platforms such as Microsoft Word, Google Docs, and others. Users have reported that the interface is user-friendly and intuitive.

3. Customization: Grammarly allows users to customize their settings based on their writing style and preferences. Users can choose the type of writing they are doing, such as academic, business, or creative writing, and the tool will adjust its suggestions accordingly.

4. Plagiarism checker: Grammarly also has a built-in plagiarism checker that can help users to avoid unintentional plagiarism. Users have reported that this feature is very helpful, especially for students and academics.

5. Customer support: Grammarly has a responsive customer support team that is available 24/7 to assist users with any issues they may encounter.

Overall, Grammarly has received overwhelmingly positive reviews from users who have found the tool to be very helpful in improving their writing skills. Its accuracy, ease of use, customization options, plagiarism checker, and customer support are some of the key factors that have contributed to its popularity.

Grammarly In-depth Review

Overview:

Grammarly is an online writing assistant that aims to improve users' writing skills by providing real-time grammar, spelling, and punctuation suggestions. The company was founded in 2009 and has since become one of the leading tools in the market for enhancing writing proficiency.

Features and Functionality:

Grammarly offers a range of core features that help users enhance their writing. It analyzes text for grammar, spelling, and punctuation errors, and provides suggestions for improvement. Additionally, it offers advanced features such as vocabulary enhancement, tone detection, and plagiarism detection. Grammarly's functionalities are designed to assist users in producing high-quality written content.

User Interface and Experience:

Grammarly's user interface is well-designed and intuitive, making it easy for users to navigate and utilize the platform. The interface provides clear instructions and suggestions, allowing users to quickly understand and implement the recommended changes. Overall, Grammarly offers a seamless and user-friendly experience.

Accuracy and Effectiveness:

Grammarly demonstrates high accuracy in detecting grammar, spelling, and punctuation errors. Its suggestions and corrections are effective in improving the quality of writing. In comparison to other similar tools in the market, Grammarly performs exceptionally well, providing users with reliable and precise feedback.

Compatibility and Integration:

Grammarly is compatible with various devices and operating systems, ensuring that users can access its services regardless of their preferred platform. It also integrates seamlessly with popular writing platforms and software, allowing users to incorporate Grammarly into their existing writing workflows without any hassle.

Pricing and Plans:

Grammarly offers different pricing plans, including a free version with limited features and premium plans with additional functionalities. The pricing structure is reasonable and provides good value for money, especially considering the comprehensive range of features and the accuracy of the tool. When compared to other similar tools, Grammarly's pricing is competitive.

Customer Support:

Grammarly provides excellent customer support through various channels, including email and live chat. The support team is responsive and helpful, addressing users' queries and concerns promptly. Additionally, Grammarly offers a comprehensive knowledge base and documentation, ensuring that users have access to resources for self-help.

Privacy and Security:

Grammarly's privacy policy and data handling practices prioritize user privacy. The company implements robust security measures to protect user data, ensuring that it remains confidential and secure. While there may be concerns about data privacy with any online service, Grammarly takes appropriate measures to safeguard user information.

User Reviews and Feedback:

Based on user reviews and feedback from various sources, Grammarly receives widespread praise for its effectiveness in improving writing skills. Users appreciate the accuracy of its suggestions and the ease of use of the platform. Some common criticisms include occasional false positives and limitations in the free version. However, overall, Grammarly enjoys a high level of user satisfaction.

Conclusion:

Grammarly is a highly effective tool for improving writing skills, offering accurate suggestions and corrections. Its user-friendly interface, compatibility with various devices, and integration with popular writing platforms make it a valuable asset for writers. With reasonable pricing and excellent customer support, Grammarly is a recommended choice for individuals and businesses looking to enhance their writing proficiency.

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