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1.9 201 Reviews

Grammarly Complaints Summary

40 Resolved
151 Unresolved
Our verdict: When using services from Grammarly with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Grammarly reviews & complaints 201

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Newest Grammarly reviews & complaints

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R
3:45 am EST

Grammarly grammarly

I thought I was getting a $11.00
Subscription then got charged 139.95 if you are a college student don't get this! I'm currently trying to get a refund but can't even contact them. The 1(800) number just tells you to go to there website no matter what you choose. I told my friends and fellow college student to get this program and now I'm frantically telling them not to.

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M
8:42 am EST

Grammarly fraudulent charges and fraudulent website

I have tried to cancel my Grammarly account for a couple of months via the website and calling the company. The company does not have live personel to answer calls and the only way to contact them is to "submit a request" on the website. I have tried numerous times and on different browsers, but can never get to the "submit a request" online form to appear, nor does the website sinc up with their "instructions" on how to cancel the account. I want a credit to my credut card for the Jan. 8, 2019 charge in the amount of $59.95 and I want to cancel the subscription. I am probably going to have to file a fraud charge to my credit card too, according to my credit card company. I have never experienced such a situation where I cannot make contact with a company.

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V
9:33 pm EST

Grammarly premium

I have been charged for the subscription I did not sign up, why? I did not want to request for this. I have had a recent review of my bank statement I have been charged for the free service. I do not understand why it is happening to just me... I don't think i'll be back to sign up for this grammarly because I have been charged for an unwanted service?

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A
2:33 pm EST

Grammarly payment/billing/ subscription

The service sucks. The website sucks. I am just not able to reach customer support. Signing in using gmail and it keeps bringing me back to the log in page! I have cancelled my premium subscription and need my money back. They took a years money and now it seems they wont return it although i am cancelling within a few days. I will make sure people know how bad the service is. Take people's money and leave them without service

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M
3:25 am EST

Grammarly I want my refund

I signed up for a Grammarly quarterly subscription a few months back and on Thursday, Dec . 13, I tried to cancel my subscription on my cellphone but could not find any place on the website. I did my best to contact customer service but since I signed up with my Google account instead of email address/password, I was constantly redirected back to the login page. I finally figured out how to contact customer service as a guest on Friday, Dec. 14, but my credit card has already been charged $59.95 for a service that I tried to cancel. I think Grammarly makes it difficult for customers to contact customer service and even though I did not preapprove or authorize a payment at PayPal, my account was charged nonetheless. I want my refund or I will have more than 100 bloggers from write-jobs.com blogging about Grammarly every week until my situation has been resolved.

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Y
5:58 am EST

Grammarly I want to refund from grammarly.com

On 12/12/18, I signed up for Grammarly business and i was thinking that is was for $15.00 monthly charges, but I was charged $540.
I felt misled and violated by Grammarly because it was advertised that there would be monthly charges and NOT a whole year charge in advance. Whenever I made the purchase, I didn't receive a confirmation of the payment, NOR did I get a receipt.

I have been trying to contact the Grammarly customer support in regards to getting a refund but I have not gotten a response.

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B
Blaine Fredrickson
, US
Dec 27, 2018 3:39 pm EST

Yes, they'll never stop charging you. Even if you cancel, the charges keep coming in. If you do cancel, it soon becomes active again, and here come more charges. It's a scam! Don't give them your account or card info!

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K
5:42 pm EST

Grammarly I want my money back

On 12/05/18 I signed up for Grammarly premium. At the time of purchase I was under the impression that I would be paying $11.99 monthly because thats what it said when I was viewing the payment options. Only a few minutes after making the purchase, I checked my bank account to make sure that I was only charged $11.99, but instead I saw a WHOPPING amount of $139.95. I went back to my email to view my receipt and only then was I finally notified that it was a one time payment for the ENTIRE year! I feel violated and disgusted with Grammarly as they basically trick people out of their money. I did NOT authorize the $139.95. I immediately canceled my subscription in hopes to receive a full refund because I will no longer use or support Grammarly. I've contacted them 3 times and I have not been helped with ANYTHING! Incredibly poor customer service. I do not recommend this site to anybody. Grammarly has left me completely broke for the month.

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M
12:05 am EST

Grammarly grammarly charge

Grammarly Charge US$13X in my credit card account after the upgraded service end on 28Nov2018.
I did not receive any email for remind that the fee will be charge. And I did not receive any email after the account renewal and did not receive any email after the fee had been charged.
I am a students which not able to pay for the charge.
Please help me!

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A
1:04 am EST

Grammarly grammarly refund

When I bought a month Grammarly I wasn't aware it was a subscription. It appeared to be a one off payment. However a month a latter I'm being charged. Like the previous comment I didn't receive any invoice or receipt a good thing I was altered by my bank. I trying to get in touch with Grammarly for a refund an I haven't head anything yet. It just seem very suspicious that they don't advertise this clearly or inform you they have deducted monies from you.

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K
7:47 pm EST

Grammarly unnotified auto-renewal

The company automatically charged me for renewal close to 60$ on Dec1 /2018, which I didn't ask for. My Grammarly Email is [protected]@gmail.com. Before the company charged for renewal, they didn't send me any reminder. If I haven't check my bank account yesterday, I believe they will charge my account again and again. I am asking for a refund but this company didn't reply.

I need a refund. Thank you so much.

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E
6:37 am EST

Grammarly complain

I sign up for glamour check last year and pay full amount one off I did not agree to continue this year I've been noticed that they debit my account for £113 I would be appreciate if they return my money back to my account because if I want to continue I will agree it was one off and I don't wish to continue I'll be very happy if they send my money back to my account many thanks

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J
12:13 pm EST

Grammarly grammarly

I signed up for a one month trial of premium and after cancelling my subscription they KEEP CHARGING ME! I have contacted them twice, to no avail. GRAMMARLY IS A DANGEROUS SCAM PLEASE DONT FALL FOR IT LIKE I DID. Their service is horrible, barely works, and is worth nothing. Do not buy it. You will regret it. They ignored my requests and kept charging me. I am enraged and have no way to stop them from taking my money. I am going to appraoch the consumer protection bureau in my state regarding this horrible abuse.

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M
5:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly payments

I've paid $139.95 for a whole year without confirming button. In fact, I have not used this app as much as I have paid. My money still has gone although I've tried to cancel the subscription immediately. How can I get my money back? Please if someone knows can you reply me soon? I'm only student and this money is two-thirds of the money I spend in one month.

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M
8:01 am EDT

Grammarly did not work and was over charged!!

On 10/14/18, I signed up for Grammarly thinking that is was for $11.99 monthly charges, but I was charged $127.90, so the services were discontinued & the Grammarly software was promptly removed from my laptop. I felt misled and violated by Grammarly. I've tried to call but no reply. Used the plagiarism checker told me my essay was '100%' unique, just had it handed back at 57% Plagiarised! so angry that $139.95 was taken out of my account and it's not even worked!

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M
11:10 am EDT

Grammarly i'm complaining about the premium account in grammarly that have a subscription, I want to cancel and delete this account.

I open a free account with Grammarly, but suddenly this account is no longer free but premium which i have to pay a total 0f $139 for it. I don't want to keep paying for it because grammarly is not really helping like i thought, i tried to cancel the subscription but it said, the account will be suspended on september 15, 2019. I don't want to wait until then. I need this account to be cancel and delete now. and i also request a refund immediately because i don't use it, i don't need to pay for it.

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P
3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Grammarly - I want my refund from grammarly.com

On 7/31/18, I signed up for Grammarly thinking that is was for $11.99 monthly charges, but I was charged $127.90, so the services were discontinued & the Grammarly software was promptly removed from my laptop. I felt misled and violated by Grammarly because it was advertised that there would be monthly charges and NOT a whole year charge in advance...

Read full review of Grammarly and 18 comments
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S
3:56 am EDT

Grammarly grammarly yearly premium

I got charged $220 NZ for products that I never use n this billed came without warning on Sep 11 2018.
Did not wish to continue and could not even log on to cancel the product.
Refund is demanded and I believe this is the biggest scam as u keep my credit card no# so u can charge it anytime.
Do not trust Grammarly. Com!. I want my bloody $$ back.

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M
2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grammarly auto renewal

I subscribed to the Grammarly as a part of the research project and used it for about two months. After one year later, without any reminder, notification or e-mail, they charged me 3 times more (yes you read it correctly) than I paid. This is neither fair not ethical. This is simply a trap.
Even if I bought something online as little as 2 dollars, I can return or refund it, how is not possible to cancel my subscription?
I never think again to use Grammarly and I am willing to spread this message to everyone.

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J
Julien LE GOUEFF
, FR
Nov 28, 2018 4:10 pm EST

The same is happening with me, they had charged my card for a one-year subscription and a billing of $140. I am really disappointed with such treatment.

F
F
Fausto Ramos
, BR
Aug 29, 2018 6:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The same happened to me, but for a one-year subscription! Billing $140 without a remainder. Very dissatisfied with such treatment.

F
F
Fausto Ramos
, BR
Sep 19, 2018 5:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Finally, they contacted me and cancelled the debt.

ComplaintsBoard
E
1:59 pm EDT

Grammarly "read the fine print"

I made the mistake of ordering Grammarly. When I saw how it worked, I realized that it was not for me. I tried cancelling the order, but could not find a telephone number to talk to a person. I called the number for "Customer Service" and got a recording referring me back to their website for answers and then the call hung up. I sent an email which was not answered. I received my AE bill and saw that I had been charged the full year's subscription. I emailed Grammarly and was informed that, according to their Terms of Service": "Except as may be expressly set forth herein, all Fees paid or accrued in connection with any Services are non-refundable, and Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term." So, technically they may be right, morally they are very wrong. Let's just hope fewer and fewer people do business with them.

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L
9:41 am EDT

Grammarly grammarly for chrome

I've just lost a lot of work because of the Grammarly Chrome extension. For the second time just this week! When you maximize Grammarly, it disables autosave functionality of underlying websites by not providing them with updates of the content, but it does not take on the responsibility of saving the content itself. Anything going even slightly wrong (the website reloads, the browser crashes, the websites hides the text area and thousands of other scenarios) mean that all the work is instantly lost. Who thought it's a good idea? How can you release a software with such flow and charge for it?

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Grammarly Customer Reviews Overview

Grammarly is a popular online grammar checker that has received a lot of positive reviews from users. It is a tool that helps writers to improve their writing skills by identifying and correcting grammatical errors, spelling mistakes, and punctuation errors. The following are some of the positive points that users have highlighted in their reviews:

1. Accuracy: Grammarly is known for its accuracy in identifying and correcting errors. Users have reported that the tool is very effective in catching even the smallest mistakes.

2. Ease of use: The tool is very easy to use and can be integrated with various writing platforms such as Microsoft Word, Google Docs, and others. Users have reported that the interface is user-friendly and intuitive.

3. Customization: Grammarly allows users to customize their settings based on their writing style and preferences. Users can choose the type of writing they are doing, such as academic, business, or creative writing, and the tool will adjust its suggestions accordingly.

4. Plagiarism checker: Grammarly also has a built-in plagiarism checker that can help users to avoid unintentional plagiarism. Users have reported that this feature is very helpful, especially for students and academics.

5. Customer support: Grammarly has a responsive customer support team that is available 24/7 to assist users with any issues they may encounter.

Overall, Grammarly has received overwhelmingly positive reviews from users who have found the tool to be very helpful in improving their writing skills. Its accuracy, ease of use, customization options, plagiarism checker, and customer support are some of the key factors that have contributed to its popularity.

Grammarly In-depth Review

Overview:

Grammarly is an online writing assistant that aims to improve users' writing skills by providing real-time grammar, spelling, and punctuation suggestions. The company was founded in 2009 and has since become one of the leading tools in the market for enhancing writing proficiency.

Features and Functionality:

Grammarly offers a range of core features that help users enhance their writing. It analyzes text for grammar, spelling, and punctuation errors, and provides suggestions for improvement. Additionally, it offers advanced features such as vocabulary enhancement, tone detection, and plagiarism detection. Grammarly's functionalities are designed to assist users in producing high-quality written content.

User Interface and Experience:

Grammarly's user interface is well-designed and intuitive, making it easy for users to navigate and utilize the platform. The interface provides clear instructions and suggestions, allowing users to quickly understand and implement the recommended changes. Overall, Grammarly offers a seamless and user-friendly experience.

Accuracy and Effectiveness:

Grammarly demonstrates high accuracy in detecting grammar, spelling, and punctuation errors. Its suggestions and corrections are effective in improving the quality of writing. In comparison to other similar tools in the market, Grammarly performs exceptionally well, providing users with reliable and precise feedback.

Compatibility and Integration:

Grammarly is compatible with various devices and operating systems, ensuring that users can access its services regardless of their preferred platform. It also integrates seamlessly with popular writing platforms and software, allowing users to incorporate Grammarly into their existing writing workflows without any hassle.

Pricing and Plans:

Grammarly offers different pricing plans, including a free version with limited features and premium plans with additional functionalities. The pricing structure is reasonable and provides good value for money, especially considering the comprehensive range of features and the accuracy of the tool. When compared to other similar tools, Grammarly's pricing is competitive.

Customer Support:

Grammarly provides excellent customer support through various channels, including email and live chat. The support team is responsive and helpful, addressing users' queries and concerns promptly. Additionally, Grammarly offers a comprehensive knowledge base and documentation, ensuring that users have access to resources for self-help.

Privacy and Security:

Grammarly's privacy policy and data handling practices prioritize user privacy. The company implements robust security measures to protect user data, ensuring that it remains confidential and secure. While there may be concerns about data privacy with any online service, Grammarly takes appropriate measures to safeguard user information.

User Reviews and Feedback:

Based on user reviews and feedback from various sources, Grammarly receives widespread praise for its effectiveness in improving writing skills. Users appreciate the accuracy of its suggestions and the ease of use of the platform. Some common criticisms include occasional false positives and limitations in the free version. However, overall, Grammarly enjoys a high level of user satisfaction.

Conclusion:

Grammarly is a highly effective tool for improving writing skills, offering accurate suggestions and corrections. Its user-friendly interface, compatibility with various devices, and integration with popular writing platforms make it a valuable asset for writers. With reasonable pricing and excellent customer support, Grammarly is a recommended choice for individuals and businesses looking to enhance their writing proficiency.

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