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1.9 201 Reviews

Grammarly Complaints Summary

40 Resolved
151 Unresolved
Our verdict: When using services from Grammarly with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Grammarly reviews & complaints 201

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3:48 am EDT

Grammarly their stupid software

I paid and then attempted to download the windows add on, sent a screen shot to them got a smug reply and then they close the ticket before waiting to see if it had fixed problem?! It did not! my Uni friends confirm using the Word add on makes Word open super slow. I could not get it to download so I gave up. I cancelled my subscription and am now waiting to see if they refund me, what a waste of time it removed ALL formatting from my document so I spent 2 hours making it correct again before I could submit... Don't waste your money, if you are from a non English speaking background it may be useful.

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6:21 am EDT

Grammarly all my data is gone!

I used this program in the past and always had issues with it. It even made such a ridiculous mistakes that a human would never make!
But recently something terrible had happened. I had some of my documents saved in Grammarly but one day when I opened the program I saw that every data I had there was gone!
I tried to resolve the issue myself but there was no way I could get everything back! When I contacted customer service they said that there was nothing they could do. And that was it! They just said sorry and never did anything! They didn't even try to help me get my documents back and didn't give any advice what to do!
This program is not safe!

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12:08 am EST
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Grammarly charging for a closed account

I payed for grammarly in November 2015 and cancelled my membership during that month. Since then I have received 3 charges for a monthly subscription despite the fact I can no longer use the service. When I log in I only have a free account so I don't understand why they continue to charge me. I am currently in university and thought that grammarly would be a useful tool for my assignments but it is in fact a financial strain and creating alot of stress.

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Charlie Clips
, US
Feb 08, 2016 12:26 am EST

"Paid"

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8:01 pm EST

Grammarly credit card ripoff

I wanted to check out Grammarly.com - the online grammar checker. I opted for a 1 month only plan. So I was to be charged about USD 20/- for that. Little did I realize that in the reams of fine print they state that despite you choosing a 1-month only plan, they enroll you and keep charging you beyond the month. I called & mailed, but no one returns the calls. The customer service always goes to an answering machine and the sole message I got was a standard blah blah about how Grammarly.com keeps billing to ensure uninterrupted service ; this despite you requesting a 1 month only plan! I resigned myself to the scam and closed my account pronto. Now the account is closed but I am still being charged. This is the 3 rd months now! Again calls/support queries are not answered.

When I saw the above complaint, it recognize I am not alone! This is a scam by Grammerly.com What a ripoff!

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9:11 am EST
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Grammarly no customer service

I was working on a project and decided to use Grammarly. At first, when I bought Grammarly, it worked great and helped me a lot. But two weeks later the program crashed and all I had was a screen that sad it's loading. Then I had some password issues. When I tried to enter my password there was an error. I emailed customer support, but they seemed to ignore my issues. I also tried to call, but there was no answer. Later they took some money from my account and I don't even know what for. I'm definitely cancelling my subscription, because it is very difficult to deal with a company which does not respect their clients.

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10:28 pm EST

Grammarly english proof reading website

I have tried over and over to cancel, its impossible! I accidentally signed up for 2 subscriptions, I had been cramming for 2 days straight... I have called several times, no one has ever answered the phone. You get a message that if you do what it tells you is really no help. You go to website and follow the instructions, that even a bigger joke! I am wondering if they have ever been looked to by the Better Business Bureau of California.

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6:53 pm EDT

Grammarly subscription

I want to be off the subscription because it's charging me $30.00 a month, and I was never notified of this. And when I want to reset my password, it doesn't send me the email to reset, so that I can terminate my account. Someone help me to put a stop to this.

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Reviewer48927
,
Oct 20, 2015 12:09 am EDT

Dear Whom it may concern, I was supposed to only be charged for Grammarily for one month. And now I have been charged for multiple months. Please contact immediately through my email address so we can resolve this problem. Because I will not be using Grammarily anymore. Thanks in advance. jnewhart@carolina.rr.com

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2:26 pm EDT
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Grammarly continuous billinv

I originally joined this for the free trial and it worked ok but I quickly found out that my online school offered similar for free so I called the number provided and received a voice mail telling me to login and cancelled my subscription or to send them an email at support @grammarly.com. Being overly cautious, I did bother h. This was six months ago and I'm still being charged 59.99 a month for this service. I've tried calling but can't get a real person. Always a recording. I send multiple emails and nothing. This is a horrible site to deal with.

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12:55 pm EST
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Grammarly false advertising. fraud.

Grammarly commits false advertising practices. They say you can cancel your subscription during the trial period but they do not live up to that.
I decided to try Grammarly based upon their website and the offer therein. However, when I tried it I discovered that their service is not compatible with a MAC. I wrote to them and pointed out that this conflict is not mentioned on their website. This is a major problem and no one using a MAC would want a service that is incompatible with their system. I then went to cancel my service. It is required to pay for Grammarly in order to try it, but their site says one can cancel during the trial period. When I attempted to cancel my service on the 6th day I followed the procedure on the Grammarly website for "how to cancel". When I did so there was no option for canceling during the trial period. If I clicked "Cancel" it said that my subscription would be cancelled in January 2016! One year after I wanted to cancel.
Seeing the number of complaints about Grammarly I can only ask how has this company been allowed to continue?

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12:44 am EST
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Grammarly creepy secrecy and noncommunication

This company is outright creepy. You cannot find contact information or who owns or runs this firm on their site. Yet they solicit business to schools & colleges. Several hours of online work brings a customer up an 888 phone number, but it proves out to be an answering machine directing the unfortunate back to the web site. One CANNOT talk to a person. TRy to Complaints Board, I dare you.

[censored], customers have a right to know with whom they are dealing and an ability to contact the company. I currently have two accounts and cannot get them to respond to correct the error in duplicate building. The California Attorney General needs to be brought in to jerk these folks' leash or shut them down. There are hundreds of complaints about the spooky nature of this company and their refusal to make themselves available and known.

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2:11 pm EST
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Grammarly over billing

I have no idea what's going on with grammarly! It's a fraud! They have charged me for something that i have not ever used! I'm so disappointed! I have canceled my account long time ago but they charged me for $139.95 whoever that wants to have an account with them be aware of this! Don't ever subscribe to them

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Sabrina Crystal Kwazhe'e-Norcutt
, US
May 08, 2017 6:46 pm EDT

I have a problem too... It said one time to pay $135.95 for a month then $11 monthly. I paid and it changed to one time a week. This is made me wasted of the money. I tried to contact with them suggested me to Submit a requesting and they will respond it back in 24 hours. I was like what the heck...

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4:24 am EST
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Grammarly overprice

While looking on the net to find a grammar checker, I ended up by taking the one month free trial period with grammarly.
Those ones, since, charged me 3 times 29.95$ on my credit card despite the fact I clicked the correct options to suspend their bad service.
This company is litteraly stealing money from potential client by supplying unclear and wrong information on the net.
I am in the process to call my bank to fill an official complain about that company and I strongly advise you to do the same if we want those unacceptable practice to stop.

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12:46 pm EDT
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Grammarly can't reach anyone there & won't answer emails

I have tried every phone number for Grammarly.com and you always get a automated system. They don't return phone calls or emails. Paid for the 1-month service through Pay Pal to start after 7-day free trial. However, when I went on there site it doesn't work. If no one response to this compliant, I will defiantly cancel! But after reading all the posts I may not be able to cancel. Does anyone know how to reach a live person at Grammarly? Help!

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1:56 pm EST

Grammarly this service is pretty worthless

Somehow Grammarly seemed to work fine on my Mac when I was testing out the free service. As soon as I paid I was unable to access the edit screen after log in, regardless of which browser I tried. It's also shady that they do not tell you up front that the Word plug in does not work on Macs, which makes this service pretty worthless.

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9:43 pm EDT
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Grammarly unauthorized billing on free trial

I read about this online tool called Grammarly and out of curiosity; I decided to try it and registered for a trial period. With out having any doubt on the request for submitting my credit card details for information purposes as stated on the website, I filled out the registration form. And was charged $11.66 on my subscription to free trial. However, on 3rd November, I received an email from [protected]@grammarly.com stating that my credit card has been charged $139.95 for a yearly subscription which I did not authorize. HOW CAN THEY TAKE MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION. They should inform before debiting from our account. I feel like I have been scammed and am being defrauded of my money. I expect a refund of my amount and complete cancellation of my grammarly account. As I see many complaints unanswered I expect a reply to my complaint at the earliest.

Sincerely,
Poojitha S

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Muge Cole
, US
Apr 09, 2018 10:42 am EDT

Grammarly charged my account without my authorization! How do you I get a refund?

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3:25 pm EDT
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Grammarly non-authorized billing/subscription

Having read about this online tool called Grammarly and being a teacher and translator; I decided to give it a try and registered for a trial period. Unsuspicious of the request for submitting my credit card details for information purposes as stated on the website, I filled out the registration form.

I used the service only on the day I registered and did not bother with it again. However, on 20 August, I received an email from [protected]@grammarly.com stating that they were billing me $ 139, 95 for a yearly subscription, which I did not authorize.

I wrote to them stating my surprise and concern and in the reply, they stated that they cannot refund me the money since I did not cancel my subscription-to-be. Instead, they themselves cancelled the subscription but yet are charging me $ 139, 95 for a yearly subscription but not supplying the service they are going to get paid for.

I cannot describe how indignant I am at such conduct and feel I have been scammed and am being defrauded of my money.

Sincerely

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9:25 am EDT
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Grammarly fraud

I signed up for a trial subscription to Grammarly.com. I canceled the subscription online within the trial period. The company then charged my credit card $29.95. The company does not list its contact phone number. This is fraud. After searching online, it appears this company routinely engages in this type of deception.

I contacted Grammarly via their website. If I don't receive a response, I will report it to the fraud department of my card issuer and file a complaint with the Better Business Bureau.

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7:51 pm EDT

Grammarly every phone number is an answering machine

As many others have announced, this website steals your information and then refuses to contact you when you have a complaint. Every phone number is an answering machine. Check with BBB and they will show how many complaints that grammarly has gotten. Unfortunately, I was not one to look this up and have had trouble ever since.

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susansien
, US
Sep 15, 2015 7:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I realized and I WROTE on email. I never heard from them. I apologize for giving the wrong email address in the first place but I asked if they could correct the email address. I am sure they refused and I never get a respond because this email goes nowhere. This email is non-existent unless they correct the email. I tried looking for a phone number to call and there is no phone number either too. I am trying this way to get their attention. However, I LOVE their
GRAMMARLY. Keep up the great work! Hope you can simply change the three letters in the email
susan.sien@austincc.com (WRONG)
susan.sien@austincc.edu (RIGHT)

THank you

Susan Sien
Austin Texas 78735

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Elioth
Costa Mesa, US
Jul 01, 2015 5:34 pm EDT

How did you get to stop those payments?

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Elioth
Costa Mesa, US
Jul 01, 2015 5:33 pm EDT

How did you get to cancel those payments?

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7:27 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Grammarly - multiple charges after cancelling account

After using grammarly for a month, I decided it was not for me. I cancelled my account and expected for the company to fulfill their end of the bargan by not charging my account from that day forward. It has now been 3 months. Every month I have tried to contact this company and they have not called me back. They are still charging my card. After doing more...

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11:05 pm EST
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Grammarly 7 day trial scam

I signed up for the free 7 day trial and liked it very much. Then I paid for one year subscription and used my debit card. When I tried to download the softward, thankfully, my computer warned me that this software would destroy my computer. Now, my bank account is closed for my protection but what a hassle. Can't something be done to stop thieves like this? What a shame it's a scam as the program worked very well.

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MrsLange
Decatur, US
Mar 17, 2011 10:56 pm EDT

I had problems with Grammarly as well. Not only did I not like the product they provided, I was extremely dissatified with their customer service. They charged my card despite my previous cancellation and removal of their product from my computer. It took me more than two weeks to get a refund that shouldn't have been charged in the first place. Then, Heather Smith, one of their representatives sent me an absolutley awful e-mail telling me I was not charged, but to expect a refund, and I had been communicated this already and to check my Spam folder, of which there was no e-mails for Grammarly reps. Not only was she incorrect in her assistance, she was plain rude; so rude infact, I saved her e-mails should Grammarly ever want to research their despicable customer service. I read reviews and hoped this wouldn't happen to me, but it did, and I will never use, nor recommend Grammarly to anyone. I regret not listening to customer complaints.

Kimberly Joki
Kimberly Joki
Anoka, US
Jan 26, 2011 10:09 am EST

Aggravated and Tired of Scams,

We apologise for the problems you have had using Grammarly. Serving over 500, 000 users and more every day, we strive to improve our customer support and deliver high-quality services. We want to help resolve the issues you're having. It seems to be a mistake that our software was recognised as dangerous by your computer. We aim to provide a great product and if there truly are issues with the download, we'll take great pains to remedy those problems. Also, if you do not wish to continue your account with us, we are happy to assist you in canceling your subscription. Our support specialist is Valerie, support@sciworth.com. She would be more than happy to help you to address any issues you are having.

Also, you can let us know how things are going via our Facebook page and Twitter.

Again, we're very sorry for the problems, and we look forward to helping you sort them out.

Regards,

Kimberly Joki
Grammarly and Grammarly@edu

Grammarly Customer Reviews Overview

Grammarly is a popular online grammar checker that has received a lot of positive reviews from users. It is a tool that helps writers to improve their writing skills by identifying and correcting grammatical errors, spelling mistakes, and punctuation errors. The following are some of the positive points that users have highlighted in their reviews:

1. Accuracy: Grammarly is known for its accuracy in identifying and correcting errors. Users have reported that the tool is very effective in catching even the smallest mistakes.

2. Ease of use: The tool is very easy to use and can be integrated with various writing platforms such as Microsoft Word, Google Docs, and others. Users have reported that the interface is user-friendly and intuitive.

3. Customization: Grammarly allows users to customize their settings based on their writing style and preferences. Users can choose the type of writing they are doing, such as academic, business, or creative writing, and the tool will adjust its suggestions accordingly.

4. Plagiarism checker: Grammarly also has a built-in plagiarism checker that can help users to avoid unintentional plagiarism. Users have reported that this feature is very helpful, especially for students and academics.

5. Customer support: Grammarly has a responsive customer support team that is available 24/7 to assist users with any issues they may encounter.

Overall, Grammarly has received overwhelmingly positive reviews from users who have found the tool to be very helpful in improving their writing skills. Its accuracy, ease of use, customization options, plagiarism checker, and customer support are some of the key factors that have contributed to its popularity.

Grammarly In-depth Review

Overview:

Grammarly is an online writing assistant that aims to improve users' writing skills by providing real-time grammar, spelling, and punctuation suggestions. The company was founded in 2009 and has since become one of the leading tools in the market for enhancing writing proficiency.

Features and Functionality:

Grammarly offers a range of core features that help users enhance their writing. It analyzes text for grammar, spelling, and punctuation errors, and provides suggestions for improvement. Additionally, it offers advanced features such as vocabulary enhancement, tone detection, and plagiarism detection. Grammarly's functionalities are designed to assist users in producing high-quality written content.

User Interface and Experience:

Grammarly's user interface is well-designed and intuitive, making it easy for users to navigate and utilize the platform. The interface provides clear instructions and suggestions, allowing users to quickly understand and implement the recommended changes. Overall, Grammarly offers a seamless and user-friendly experience.

Accuracy and Effectiveness:

Grammarly demonstrates high accuracy in detecting grammar, spelling, and punctuation errors. Its suggestions and corrections are effective in improving the quality of writing. In comparison to other similar tools in the market, Grammarly performs exceptionally well, providing users with reliable and precise feedback.

Compatibility and Integration:

Grammarly is compatible with various devices and operating systems, ensuring that users can access its services regardless of their preferred platform. It also integrates seamlessly with popular writing platforms and software, allowing users to incorporate Grammarly into their existing writing workflows without any hassle.

Pricing and Plans:

Grammarly offers different pricing plans, including a free version with limited features and premium plans with additional functionalities. The pricing structure is reasonable and provides good value for money, especially considering the comprehensive range of features and the accuracy of the tool. When compared to other similar tools, Grammarly's pricing is competitive.

Customer Support:

Grammarly provides excellent customer support through various channels, including email and live chat. The support team is responsive and helpful, addressing users' queries and concerns promptly. Additionally, Grammarly offers a comprehensive knowledge base and documentation, ensuring that users have access to resources for self-help.

Privacy and Security:

Grammarly's privacy policy and data handling practices prioritize user privacy. The company implements robust security measures to protect user data, ensuring that it remains confidential and secure. While there may be concerns about data privacy with any online service, Grammarly takes appropriate measures to safeguard user information.

User Reviews and Feedback:

Based on user reviews and feedback from various sources, Grammarly receives widespread praise for its effectiveness in improving writing skills. Users appreciate the accuracy of its suggestions and the ease of use of the platform. Some common criticisms include occasional false positives and limitations in the free version. However, overall, Grammarly enjoys a high level of user satisfaction.

Conclusion:

Grammarly is a highly effective tool for improving writing skills, offering accurate suggestions and corrections. Its user-friendly interface, compatibility with various devices, and integration with popular writing platforms make it a valuable asset for writers. With reasonable pricing and excellent customer support, Grammarly is a recommended choice for individuals and businesses looking to enhance their writing proficiency.

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