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graco stroller / received stroller very late and broken at yaht and beach club in disney

1 United States Review updated:

I CHECKED ON JULY 3 AT GREENE AIRPORT ,WARWICK R.I A STROLLER DELUXE AND A CARSEAT I STOOD THERE WHILE THEY WERE CHECKED ALONG WITH MY LUGGAGE. MY CARSEAT WAS WRAPPED BY MAN BUT NOT THE CARSEAT TIT WAS TAGGED. WE ARRIVED IN ORLANDO AND OUR LUGGAGE WAS LATE TO ARRIVE BUT OUR STROLLER AND CARSEAT WAS NOT WITH IT, WHEN IT CAME A FEW HOURS LATER, THE CARSEAT WAS WRAPPED AND FINE. THE STROLLER WAS MISSING THE TOP TRAY, THE CANOPY WAS BROKEN THE WIRE FRAME THAT HOLDS IT AND THE SIDE WAS BROKEN WHEN I CALLED FRONT DESK THEY SAID TO CALL AIRLINES, THAT DID NO GOOD, AND WHEN I WENT THERE TO LEAVE FLORIDA THE LADY WHO CHECKED US IN WAS VERY KIND AND SAID TO SEND PICTURE AND NOTE AND IT WOULD BE ALLSET. WHEN I ARRIVED BACK IN R.I. I WENT TO A LITTLE ROOM OF TO THE SIDE OF BAGGAGE CLAIM I WALKED TO DOOR AND SIMPLY STARTED TO TELL THIS MAN THE STORY AND HE INTERUPTED ME BY SAYING I BAGGED THE STROLLER IT WAS FINE. AND TRUST ME IT WAS NOT HIM, AND THE STROLLER CAME UNBAGGED IF IT WAS BAGGED THE MISSING PIECES WOULD BE IN IT . I FOUND IT STRANGE HE KNEW THE STORY BEFORE I STARTED TO TALK. HE SAID IF WE LOST IT WE WOULD REPLACE BUT DAMMAGED, WELL AS LONG AS IT WORKS I FOUND HIM RUDE. I BROUGHT A NICER STROLLER BECAUSE I WANTED SHADE , COMFORT, A ND I FEEL IF YOU ARE NOT GOING TO BE RESPONSIBLE YOU SHOULD TELL PEOPLE
I REALLY NEED A STROLLER LIKE I HAD THIS IS USELESS. IT MAKES MY LIFE A HORROR WITH 3 CHILDREN . THAT MADE MY LIFE EASIER, I FEEL YOU SHOULD REPLACE IT. I HOPE TO HERE FROM SOMEONE SOON THANK YOU FOR YOUR TIME.


SINCERELY ,
CARMELLA

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Comments

  • Ge
      8th of Jun, 2009
    0 Votes

    Ummmmm... that's not Graco's problem lol... obviously you should make a complaint about the airline who handled your stroller... its their fault!!

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