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Grabcar Malaysia / grabpay unable to accept my debit card

1 Malaysia

Hello,

I would like to submit this issue because my ATM/Debit card is not getting accepted while adding in Grab pay for card payment services for my trips.
The issue is whenever I'm submitting a request regarding this to the help desk, they keep on asking to contact my bank to activate e-commerce (which was activated already). This same card I'm using in Uber pay and other services. Everywhere this card is accepted but not in Grab Pay alone. But when I ask the help desk, their final reply was to use some other card.
I need to use my very own personal card which I'm using for everything. Opening/getting another card is not the best solution for this I guess. So I would like to resolve this issue so that I can pay with my own card instead of going with some other cards. Pls help on this. Thanks.

Vi
Dec 27, 2017

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