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Grabcar Malaysia / driver did not show up

Yesterday, Thursday 02/08/2018 around 5.58pm I made a request from a grab in order to go back home after I finished work. I requested 2 destinations. First, from Green View Motel to pick up my mother there, secondly to Riverson Suites (to pick me up) and lastly to Edmund Labunda which was our house there. But the driver replied he has emergency but reluctant to cancel the trip himself as he was the one who wasn't able to pick up. Please make sure that this won't happened in the future, we don't want this kind of grab drivers. It was very unpleasant&inconvenient to grab riders especially when they have emergency. This is not my first time encounter this kind of problems, but many times. If this case came from driver's problem from the auto correct, please kindly settle this problem. We only want a genuine driver who willing to pick us up not this kind of driver.

The last picture shown that the grab driver hasn't cancel his trip yet.

Please kindly look up this problem.
Thanks and regards.

Grabcar Malaysia
Grabcar Malaysia
Grabcar Malaysia
Grabcar Malaysia
Grabcar Malaysia
Grabcar Malaysia

Ca
Aug 02, 2018

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