GrabCar / GrabTaxi / grabhitch driver
A trip was not done on 29/06/2017 at 725am but the amount was deducted from my account because the driver (SKD 8307L Ne Win Htoo) was dishonest. Firstly, he admitted he accepted the wrong request yet he demanded I cancel the trip. Secondly, though no pick-up was done he still accept the confirmation of the trip. Thirdly, he ignored my text and my calI when I ask him to cancel - before the trip ends to avoid any deductions.
I arrived late for work today due to this issue.
I have submitted a complaint through grab support request no: [protected] on the same day. Still waiting reply from grabber.
I believe such driver should NOT be allowed to drive a passenger. (please see attachment for evidence).
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