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1.0 591 Reviews

Grab Complaints Summary

1 Resolved
590 Unresolved
Our verdict: Engaging with Grab at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Grab reviews & complaints 591

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N
8:35 am EDT

Grab driver

SJC9105M, Lau Choon Lee terrible driver .. What i know is grabcar driver cannot take in a baby without baby sitter. Me, my mum and my 2 other children, age 6 and 8.. Total 4 of us, cant take a grab? Ive been taking grab for so long.. And im being rejected.? What kind of driver is this? Wasted my time waiting for grab to arrive yet unable to take the ride. Is this the kind of driver u hire? This is not the kind of service grab should offer. grab have other wonderful driver, this kind of driver u should fire!

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L
12:19 am EDT

Grab service

Good afternoon. I am Lois. This afternoon I was going to Mc Donald SS2 from University of Malaya. However, the driver took a longer pathway in which he need to go through toll to reach to our destination. But the fact is that there is a shorter and nearer pathway to go to our destination without having to pay for the toll. The toll given is RM2 and I had already gave the driver money for the toll in cash. However, I found out that Grab had stopped me from using the promo code SHARECARD because it stated that I haven't pay for the RM2. Please resolve this matter as soon as possible. Thank you.

Regards,
Lois

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M
9:08 am EDT
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Grab account suspension

I am complaining abount the suspension of my account at grab app.it wasnt my fault for such canceling of the booked grab...the driver advised me that he cant pick us up in my destination so i need to cancel the booming...while canceling my connect was loss and i can not retrieve it anymore. Hoping for the reconsideration of my account. Pls...i need my grab app back.

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M
7:18 am EDT

Grab services of the grabcar driver

This is to lodge a formal complaint against one of your Grab Car drivers:
• The name of the driver is Rosauro Jusay Sanchez and he is driving a Chevrolet Sonic with plate number ABQ4497.
• Please check booking ID no for your details: IOS-[protected]
• I booked the service at 7:37am, today March 13, 2017 going to the First Pacific Leadership Academy in Antipolo, roughly 12 kms. away from my home. Waze says that the trip will take only 30-35 mins.
• The confirmation came at 7:37 am with a notification that the vehicle is 7 mins away from my home. I texted Mr. Sanchez for the details and even made 2 calls to give him specific instructions. Because I am seeing where the car was on my tracker I gave him step by step instructions and even went out of the house to already look for him – to make it easy for him to find me.
• He arrived almost 8am, obviously more than 7 mins than the time indicated on the tracker. We exited the village and I requested him to speed up a bit as I was telling him I will be late for my 830am meeting.
• On my 2nd or 3rd request for him to speed up because at the rate we were going, we will likely arrive quarter before 9am or even later.
• It was at that moment that he said he will not service me. He said he doesn’t want to be rushed. I told him he should have told me that in the first place because I was already giving him instructions to find our home by calling him twice. it was already an indication that I already needed the service. He said that I should have booked earlier. I told him I booked 730 and his 7 mins was not 7 mins. In fact it was more than 15.
• I told him to bring me home and I will just wait for my driver. He cannot bring me home since the more proximate gate to my house is exclusive for cars with stickers only. I asked him to pull over, and the rude driver did not offer to bring me home even if he was already going to pass the gate for non-residents. At that moment I decided to get off the car, and because I was very upset I admit to having banged the door behind me.
• This is one of the few occasions when I needed Grab either because my driver is not yet available – or like in this case, 2 of our 3 cars are color coded and my driver hasn’t arrived yet after bringing the kids to their condos.

I hope that this situation will be dealt with accordingly. You don’t need a car driver like Mr. Rosauro Jusay Sanchez. Very rude, very slow and very inefficient.

I hope to receive your feedback on the action that you are taking on this matter.

Thank you very much!

Vivian Cheong

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C
11:28 pm EDT
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Grab driver's coercion, unethical behavior

Incident date: March 10, 2017
Name of Driver: Ronald dela Paz Sarte
Plate: ABG 7985 Hyundai Accent
Pick up: Shangrila Plaza Mall
Drop Off: Genesis Cubao

We were already in transit when I overheard the driver cursing "grab" for allegedly giving him another client to Cubao since he just drop off someone from Cubao. he preferred trip going to Ayala. He commented that the traffic is heavy going to Cubao. I never said a word, suddenly while we were already in Edsa just passed by Ortigas, he told me he has to change his route because " it is no longer permitted to drop off passengers along Edsa " . I asked when did the circular/memo released he told me " since last year ". I was astonished to hear that because since last year I've been using grab weekly every Friday to be exact going to Genesis Terminal and our route was via Edsa and they dropped me infront of the Terminal. I told Ronald that and challenge him I can show my saved records every week same route different grab drivers but that was the first time I heard that grab cars are not permitted to pass by and dropped off at Edsa. Then he started insisting what guarantee I can give if ever he'll be issued a traffic violation ticket. I asked him back what kind of guarantee does he wants from me but he is not giving me a precise answer but keep asking me a guarantee. He is insistent that feel being COERCED .
I told him I can prove to him that drop off is allowed to Edsa by showing him or the "allegedly" police officer that might apprehend him my grab's weekly drop off history. I also told Ronald that I will call my friend from Camp Crame to ask/to confirm weather there is a memorandum released regarding his claim. From there he stopped and he's planned of re routing did not push through.
This incident has been brought to the attention of my colleagues and relatives from the PNP . I have decided to try my direct complaints to your office before I decide for the next step.
I am looking forward for your prompt action regarding this matter.

Sincerely,

Cory - a patronize of Grab

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D
7:29 pm EDT

Grab no pick up from mah beng weng sgz7248l

Hi,
This morning I have book a grab car to airport at 7:50am n Mr mah beng weng. I have send him a message details about my location. And it was showing 5 min to arrive. At 8:00pm, I view where his whereabouts and found he is far from reaching and show show 7 min minutes to arrive.the location show is opposite the way coming from to my place. I gave him a call no answer, message no reply. I have to ask my spouse to sent to airport instead which cause inconvenience.

I demand an explanation and a refund from this incident.

David kuan

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C
1:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Grab driver

Booking ID - ADR-[protected], Driver - Emerito Ragojo Kaibigan, Plate Number - ABQ9854, Toyota Vios Silver. This driver commented about my personal life in an arrogant way without me asking for it. Hweb he got more irritated he increased the speed of his driving. He risked his passengers safety, he was rude and unprofessional. Unacceptable. Pls remove him.

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P
11:31 pm EST

Grab faulty grab system

On 11Feb at 1.14am, i submitted a grabhitch request however the grab system notified me that there's no grabhitch available and suggested that i booked for a grabcar or grabcab. My grabcab came and picked me up at Dorsett Singapore but subsequently a grabhitch driver (Eric How) suddenly appeared as well. There is no notification from grab system telling me of a grabhitch's car plate number or it's arrival so i informed Eric that I'm already inside a grabcab and Eric said ok. This Eric immediately caused my credit card to be debited an amount of $9.00 which i didn't board at all. I called grab hotline 3 times to complain however the operators all gave me the same replies "we will investigate with grabhitch and will give you a call". But till now, there's not a single call from grab or sms to refund me the $9.00 due to their system issue.

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C
6:28 am EST

Grab grabcar driver

I would like to report Raymond Lagon
Castro, plate no AAM 5526 for making
me wait for 30 minutes. I booked at 7:20am and texted me cancel at 7:50am bec he said it was traffic. He should have done it earlier. I was late this morning for my 8:30am work from BGC to makati. As a paying customer of grab (he drives a grab car premium), I expected better service since I paid more than the grab sedan. Please just call his attention so that it will not happen again. Thank you

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R
3:08 am EST

Grab customer services and website issue

Im confuse with ur website and ur customer services explanation...
Wat ur c.s told me is tat i have to book a grab family due to my kids ages (6 mth, 2yrs n 3yrs}..., bt on the other hand ur website stated is grab family is suitable for kids age 4-7yrs... So which information is the right want...pls give us a exact information... So we grab passenger know which vehicle to book...

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E
11:31 am EST

Grab overcharge

Today 06/03/2017, I was travelling from Kim tian road blk 119C to 1Bay front Avenue, Singapore 018971. Since there are promotion by this week for using credit card to pay will reduce $7, I am excited to take Grabshare instead of other transportation because there was stated only to pay $6.5. So actually it was no charge at all since it I am using the promo code. While driving, The driver, Seah Ling Chuan, with Vehicle Plate SGU2955M with booking code ADR-[protected] confirm to me that this ride was free because I used the promocode. However, after I left the car, I received I was charged by Tolls and Surcharges for $5. I understand that Grabcar will charge for the Toll charges but it was just to expensive to charge me since I was just passed the toll for once and isn't it the driver have to told me since He cross the tolls and let me know to pay instead of just telling me that this was free? I am really disappointed because I just feel Grabcar could become my substitute transportation in the present time. I don't know whether it charges wrong or what but please do check me on this matter. Thankyou!

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M
5:16 pm EST

Grab I am complaining about your driver

Dear Grab.

I opt a passenger of your good taxi service. One moment, this driver named Saturnino Simbajon he is driving me insanely, he has different approach compare to other drivers. The bad thing he did, he inserted that i did not avail your promo which is a clear act of lying. It was late night, we argued about availing the promo because I am sure that I avail the promo, the yellow color approach my eyes when i register. He kept inserting that i wasn't, because i am so tempered i left a fare with a discount. This driver has a gifted tongue of lying. Please do an action for him.Thanks

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K
11:23 am EST

Grab unauthorized credit card charge

March 3 2017 13:37 AM.
I booked a grabcar and when i booked it i changed the payment method from credit card to cash so when we arrived at my destination i payed him money but few minutes after i went down the car (white mirage with plate no. AEC 4617) I was notified that my credit card was charged and the driver didn't even inform me that the payment method was credit card he just accepted the money.

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G
8:26 am EST

Grab grabcar banned my account for many cancellation.

grab car banned my account for many cancellation.what kind of company is this?then appeal form is totally useless.call the grab car support said sorry i not the responsible team to banned your account.so she/he cant do anything.all grab car support cant do anything not their job to banned your account.i like grabcar because it always provide promotion.dont make customer suspend your service

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T
7:28 am EST

Grab driver cancelling my ride

On 24 feb afternoon abt 3 i was trying to get a ride
So at first i booked grabshare and the driver was like 9 min away. I didnt wanted to wait so i cancelled the booking
Then came another one which will reach ib like 13 min and was dropping of a rider. well why was he even able to accept my booking if theres someone on his car?
Then came a driver which said would reach in 6 min and after about 5 min the timing jump back to 6 min again i was already quite pissed of then after another 3 min the driver cancelled the ride.
Then when i went back to book another ride the price increased due to high demand well i was able to book a ride not in demand but the driver cancelled...then i have to pay more and i finally got into a car after like 30 min of waiting.

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J
7:10 am EST

Grab overcharge

I was travelling from 405 river valley rd to the pacific mansion (24 river valley close) which is only like 3-4 km away, as you can see they're both in the river valley area. The amount stated in the grab application was only S$8 for a 6-seater toyota fortuner. But i just found out that the driver charged me S$14 on my credit card, bcs he included the toll&others additional fee. However we didnt even crossed any toll as its only like 2 bus stops away! The name of the driver was Tan Guan Huat and the booking code is IOS [protected]. I dont know whether he charged it wrong or what but please do check for me on this matter. Thank you

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V
1:14 am EST
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Grab might be technical problem or unethical behaviour

DATE | TIME
[protected]:33:15 +080
Booking Details

Vehicle type:
GrabTaxi

Issued by driver
Rico Benitez

Issued to
nikki

Booking code
ADR-[protected]

Pick up location:
M. L. Quezon Ave, Cebu City, 6000 Cebu, Philippines

Drop off location:
Airport-Departure Rd, Lapu-Lapu City, Cebu, Cebu, Lapu-Lapu, 6015

Receipt Summary

Payment Method:
Cash
Description: Amount:
Ride Fare P 0.00
TOTAL P 0.00

Please give me the receipt that has right amount that I paid. Because I'm using Grab for my business transaction transportation expenses subject for reimbursement in our company. Hoping for your action please.

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L
12:49 pm EST

Grab slj 5431l bad service

SLJ5431L

I always use Grab as I feeling satisfied with their kind service. But today I just feel disappointed with the driver. Was booking it at blk 62 circuit road, I walk to the outside road to ensure the driver is more easier to spot me. But then I wait about 5 mind, the driver was calling me and ask where am I, I told him that my location is in front of MRT station there, I scared he didn't get what I mean so I message to him again to make sure he get it. After 3min again, he calling me again and even ask me " Hello, you come and find me or you want me to go and find you *he seems like pissed that I entered wrong street, but I swear I didn't entered the wrong place.

I was like... what the hell...If I know you have this kind of temper I would not take your grab.

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A
7:21 am EST

Grab driver

Hi,

I just sat in a car driven by a Grab Car driver, who was driving slightly recklessly and looking at his phone on his car seat while driving. I was really worried we would get into an accident.

His name is Zainal Bin Abdullah, and his car number is SGV5297D. Please tell him to put his handphone on the handphone cradle.

Sincerely,
Alycia Teo

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J
8:54 pm EST

Grab driver

The grab taxi driver of Toyota Vios AAO 7110 B.E.
LA ROSA w/ Grab sticker on his vehicle & wearing a Grab shirt came one morning and parked in front of our business establishment in our open operation hours. Without asking for permission, he freely cleans/dusted his car. Given enough time, he was told that there is a "No Parking sign" & a Brgy Ordinance of One-Sided Parking in our street along the side of our place. Instead of asking for permission or apology, he ignores it and said he will do whatever he likes to do. He even threatens us that he knows where he can get us. We have CCTV recorded it.

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Grab In-depth Review

Overview: Grab is a leading ride-hailing and delivery service provider that operates in multiple countries, including Vietnam. With a rich history and strong market presence, Grab offers a range of services to meet the diverse needs of its users.

Services Offered: Grab provides a comprehensive range of services, including ride-hailing, food delivery, and package delivery. These services are available in various cities and regions across Vietnam, ensuring convenience and accessibility for users. Within each service category, Grab offers a wide range of options and features to cater to different preferences and requirements.

User Experience: Booking and using Grab services are incredibly easy and convenient. The user-friendly interface and mobile application make it seamless to request rides or deliveries. Additionally, Grab's customer support is highly responsive and readily available to assist users, ensuring a satisfactory experience overall.

Pricing and Payment: Grab maintains transparency in its pricing structure, allowing users to have a clear understanding of the fares or delivery fees. The affordability and competitiveness of Grab's pricing make it an attractive choice for users. Moreover, Grab frequently offers promotional offers and discounts, providing additional value. Users can choose from a range of payment options, and Grab ensures the security of transactions.

Driver/Partner Network: Grab boasts a large and high-quality driver or partner network. Drivers undergo thorough screening and training processes, ensuring passenger safety and comfort. The driver ratings and feedback system further enhances the quality of the network. Grab prioritizes safety measures and protocols to provide a secure experience for passengers.

Delivery Efficiency: Grab's delivery services are known for their timeliness and reliability. Users can track their deliveries in real-time, receiving updates throughout the process. Grab ensures that delivered items are in good condition and of high quality. In the rare event of complaints or issues, Grab handles them promptly and efficiently.

Safety and Security: Grab prioritizes the safety of both passengers and drivers. The company implements various safety measures, including insurance coverage for accidents or incidents. Additionally, Grab has robust measures in place to prevent fraud or unauthorized access. User reviews and feedback highlight the positive safety aspects of Grab's services.

Corporate Social Responsibility: Grab actively engages in initiatives and programs that support local communities and social causes. The company also emphasizes environmental sustainability efforts, contributing to a greener future. Through partnerships with local organizations and charities, Grab demonstrates its commitment to making a positive impact. Transparency and accountability are evident in Grab's corporate practices.

Competitor Comparison: When compared to other similar service providers in the market, Grab stands out with its unique features and strengths. The extensive range of services, user-friendly interface, and strong driver network are some of Grab's advantages. However, there may be areas where competitors excel, and Grab continuously strives to improve and address any weaknesses.

Overall Rating and Conclusion: Grab is an exceptional service provider that offers a seamless and convenient experience to its users in Vietnam. With its wide range of services, user-friendly interface, competitive pricing, and commitment to safety and corporate social responsibility, Grab receives a high overall rating. Potential users can confidently rely on Grab for their transportation and delivery needs.

Overall, Grab is highly recommended for its excellent services and commitment to customer satisfaction.

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Phone numbers

+65 6570 3925 +63 883 7100

Website

www.grab.com/vn/en

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