SUBMIT A COMPLAINT

GrabCar / GrabTaxi / erroneous payment

Singapore, Singapore

Hello,

Please see the email chain below. As stated in the original email, I did not take the taxi with booking code [removed]. As the app had timed out in my end, I assumed the request for a taxi was rejected and took another taxi from my location. I did not receive any confirmation of this booking so was surprised that my card had been charged.

I have now contacted Grab three times looking for resolution and have been ignored each time.

I assume I am being ignored because Grab Customer Service has no intention of processing the refund, either because they can't be bothered to look into this or because they believe I am lying about taking this taxi. I am not impressed with either option.

Please review and refund.

Thank you,
[removed]

From: [removed]
Date: 22 June 2017 at 06:38:41 SGT
To: "support. [protected]@grab.com"
Subject: Re: Your GRAB E-Receipt

Hello,

I am still awaiting a response.

Best wishes,
[removed]

On 13 Jun 2017, at 17:46, [removed] wrote:

Hello,

Please respond to my e-mail below. I did not take the taxi I was charged for.

Many thanks,
[removed]

Begin forwarded message:

From: [removed]
Date: 8 June 2017 at 18:35:36 SGT
To: "support. [protected]@grab.com"
Subject: Fwd: Your GRAB E-Receipt

Hello,

Please see the below receipt. I did not take this taxi. The app timed out before a booking was made. Please can this amount be refunded.

Kind regards,
[removed]

Begin forwarded message:

From: Grab
Date: 8 June 2017 at 17:41:02 SGT
To: [removed]
Subject: Your GRAB E-Receipt

E-receipt Singapore

Hope you had an enjoyable ride!

TOTAL
SGD 14.00 DATE | TIME
[protected]:18:03 +0800

Booking Details

Vehicle type:
JustGrab

Issued by driver
Rajan Ran S/O Muniandy

Issued to
[removed]

Booking code
IOS-[protected]-2-269

Pick up location:
[removed]

Additional stop:

Drop off location:
[removed]

Tag:
PERSONAL

Receipt Summary

Payment Method:
Mastercard [removed]
Description: Amount:
Ride Fare SGD 14.00
TOTAL SGD 14.00

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09
Jun 28, 2017

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