Menu
Grab Customer Service Phone, Email, Contacts

Grab
reviews & complaints

www.grab.com/vn/en
www.grab.com/vn/en

Learn how the rating is calculated

1.0 591 Reviews

Grab Complaints Summary

1 Resolved
590 Unresolved
Our verdict: Engaging with Grab at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
Verified
The authenticity of the customer service contact information for Grab has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Grab. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Grab reviews & complaints 591

Sort by:

Newest Grab reviews & complaints

ComplaintsBoard
L
11:34 am EDT

Grab aqa 7284

At around 10:31 pm, driver Christopher Cimanes picked me up from Tuscany McKinley Dr going to Resorts World. On the way along there was heavy traffic and driver just would not stop going on and on about how bad the traffic situation was and suggested an alternative route via C5 via Alabang (?). I did not agree to this because we were just a few minutes away fr destination as we were along this road (Bayani Rd (?) but cars were not moving much. He still wouldn't stop talking abt traffic and showed me the traffic trends (highlighted in red) on his phone.
I would have quite patiently sat through the traffic to get to my destination had he not talked and went on and on and just kept quiet about. Traffic is expected and comes with territory being a driver in Manila.
I could not stand it anymore as I felt like it was my fault & I was being made guilty of the situation. I finally told him to turn around and drive me back home.
As a Grab driver, he accepted the job to take me to the destination but this did NOT happen. He drive me back home and had the audacity to charge me the full fare!
Driver stressed me out during the trip with his continued whinging that is why I asked to be driven back home. This is so unfair. I felt pressured to just go back home due to his insensitive remarks, etc.
Hence, my complaint on this matter.

Read full review of Grab
Hide full review
ComplaintsBoard
S
12:20 am EDT

Grab driver was late and impolite

I scheduled a hitch At 12.30 pm. Diver gary teo accepted and texted me if i will confrimed the hitch and I replied yes and will be waiting at my office guardhouse at 12.35pm. I waited for 10 min he called and explain that he will be late as he suppost to reach at 12.40pm so i told him its okay. After another 5 min he called and ask for my location and i send it to him.. from than on, i waited till 11.55pm and no news at all so I cancelled the booking as i am rushing off for an appointment and than he started calling and texted me some rude commemts saying that i shouldnt be hitching and WASTED his time and that my location is in correct.. how can it be incorrect with all the other grab driver can be there but not him?.. its my 1st time encountering this kind of situation and i think it will be best if this driver can be more polite next time like all of the other drivers i had since day 1 i have joined grab. Really hope grab will do something about this. Cheers...

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
S
8:57 am EDT

Grab driver wang chiaw yong car plate sdx9988s - lousy driver

Grab share, 25/7/17 broaded at 7pm along 200 Changi road and alighted at upp Serangoon road side. Driver with bad attitude and scolded his passengers. Driver blamed everyone except himself. Dropping my friend first and he told us that an extra $5 charge due to additional drop off point. We are perfectly alright. However, he kept grumbling and complaining non-stop throughout the entire ride. My house is a new bto, gps led him to the wrong way. I have explained to him and guided him to the correct route but he accused me that I have given the wrong address and my house location is too far. He don't know my place and don't know the road and yet he took my booking. All the while, I have good impression of grab and grab drivers. But, this unpleasant experience of mine ruined my day and tarnished grab reputation. I strongly utter everyone to think twice for engaging this unprofessional driver, Wang chiaw Yong service.

Read full review of Grab
Hide full review
ComplaintsBoard
L
7:43 am EDT

Grab driver service

I'm here to complaint about my wife's recent booking trip to BIR intramuros, the driver name was Alvin villanueva de Leon and his plate number was ABL 2386, it happen last Friday July 21, 2017 around 2:25 pm, she drop by into my office at the national museum to get the paper requirements for update to BIR and after the driver Alvin drop my wife into her booking destination, he said : "me. Pede ba kitang ligawan" . Can you please help me suspend or rather revoke his application due to the drivers actions? I am a grab driver too I know how to follow the rules but can you please revoke his application he already made several texts to my wife. Thank you!

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
S
12:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grab grab discount dysfunction

I top up $30 to get $5. promotion.   Once I book for hitch car but I was sad when i was told not include in promotion.   And few days later on 15/7 I book for Grabshare but sadly was charged $12 instead of $7.   I called the customer service but were unhelpful, even said that I was "not eligible" for the promotion.   I feel cheated and miserable.  I did not see the request for any code, else I would key CREDIT as per the email I received after I paid the account. 

Why is Grab's computer programmed to deduct from account but did not deduct discount applicable until 16/7. 

I cried, have lump in my throat,   inconvenience and wasted my phone minutes talking to the staff and delay to my function. 

Unfortunately, my calls and email to support attention to Mr Anthony Tan is being ignored.
regards
Sharifah
[protected]

Read full review of Grab
Hide full review
ComplaintsBoard
J
1:00 pm EDT

Grab driver

My daughter in law is 8months pregnant she booked for a grab car to drop Her off at aTechno Plaza Eastwood libis now this grab driver named Christopher Vitug Flores picked her up and started to drive then when my daughter inlaw told him that the destination is in Eastwood the driver Christopher Vitug Flores told her to get out of the car because he thought that the destination will be in u.p ayala techno hub and that he was about to go home. My daughter is pregnant and he knew all along that the destination is in Eastwood and it will show in your apps right before they pick up customers.. Can we ask your good office to take action for this.
Booking id ADR22022142-2-052

Read full review of Grab
Hide full review
ComplaintsBoard
C
6:57 pm EDT

Grab awful grab driver attitudes and service

This awful grab driver, decided to report me because I didn't pick up my phone. Instead, earlier, I already told him to contact another number but he didn't seem to bother. He complaint and saved my number calling me a black list. Is this wrong? Stupid driver, if it wasn't for him I couldn't have been late. The other phone number decided to scold him back and he screenshot it and sent it to me. This is very childish for a grown man because he was turning here turning there like there's no map for him to use. We understand for texting him back and scold him was wrong because what he did to us made us really angry. Please let him off the grab company.

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
A
9:24 pm EDT

Grab please improve your system.

I had already use promo code` jomgrab', and it shown on my apps, pls refer to my photo. but it doesn't show on the driver's apps, he say he cannot believe me. so he still ask me to pay cash.Ur system is terrible. U allow him to earn double. N I lose my money. U should standardize ur system. Because sometime the way we enter promo code is different. I oso dunno y. Sometime it pop up itself, sometime we need to search for it.

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
R
9:23 pm EDT

Grab grabtaxi application autofill function

17/Jul/17 - Around 9.30am onwards until 10.05am.

Hi, Grabtaxi. I want to give some feedback regarding the autofilling of the destination. This morning I was in a hurry to get a cab to my destination in Ubi. After filling in the correct destination the first time round, I was unable to get a driver. I restarted the app to refresh and try again. Apparently, once it had restarted, it autofilled my destination to a random one. Unfortunately, I did not check it because I assumed it would be the same destination. Upon getting on the car, the driver proceeded to drive in the opposite direction and that's when I realised something was wrong. In the end, I had to pay additional charges of $10 to travel the extra distance. This is not the driver's fault and this is not a lot of money to make a big hoo-ha over. However, I hope you will look into how your app does autofill. Either do it correctly or not do it at all and save other users the trouble of this kind of thing happening again. Thanks.

Read full review of Grab
Hide full review
ComplaintsBoard
J
11:39 pm EDT

Grab your grab driver

Uneducated and living in this country without a manner. Yan lang masasabe ko. Sya lang ang naencounter ko sa tagal ko nag grab? Nakikisuyo ako sa 7/11 tas sasabihin nya bumili ako ng sariling car wag daw ako mag demand. Maganda ang pakikiusap ko tas mag hahamon pa sya ng away iddrop off nya lang daw ako kung saan naka locate pero mali ba makisuyo? Sana may aksyon kayo gawen dito.

P.S im wt the underage teens and im a girl

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
C
7:44 am EDT

Grab a corrupt driver

Below is a copy of my receipt from a trip I had today. I paid this driver p331 but I see he only stated the trip was p40? From Ortigas to Las Pinas? He first asked for p380 to which was over the amount stated on my app. I gave him what was stated on my phone but it seems he entered mis leading details to not recognise his true income.

He does not give Grab a good reputation, I would rather use uber.

Booking Details

Vehicle type:
GrabTaxi

Issued by driver
Antonio Belleza

Issued to
Charlene

Booking code
IOS-[protected]-2-154

Pick up location:
Greenhills Shopping Center, San Juan, Metro Manila, Philippines

Drop off location:
1285 Fruto Santos Ave, Las Pinas, Manila, Metro Manila, Philippines

Tag:
PERSONAL

Receipt Summary

Payment Method:
Cash
Description: Amount:
Ride Fare P 0.00
Booking Fee P 40.00
TOTAL P 40.00

Read full review of Grab
Hide full review
ComplaintsBoard
H
10:54 pm EDT

Grab hitch

This isn't the first time that's happening to me or my family. I very well understand that grab hitch Drivers are also normal commuters and are picking us up based on their own journey and preference and such but the problem is they confirm our ride once we schedule. Then they will text us personally once again to confirm. But then the next moment, they will cancel and I think it's really unfair to us as we are also working and have other important things to do and when we are all ready, waiting for the hitch to arrive they cancel. And we have to rush and find another ride all because the hitch cab cancelled on us last min. Just so you know, it's not easy to find a ride also as sometimes the normal grab car can be really expensive and hitch is the only ride that comes with a reasonable price. My concern right now is that I don't understand why they have to cancel the ride after they confirm with us ? It's really rude. They shouldn't have even confirm our ride if they know they can't commit. It's unfair to us passengers. Please do something about this. It's not the first time it's happening

Read full review of Grab
Hide full review
ComplaintsBoard
R
7:47 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Grab unethical behavior

July 12, 2017 from 06:58 pm to drop-off. Pick-up point: Ayala Terraces and Drop-off at BBQ Boss (Talamban). I'm new in Cebu, and have just moved to a new place. When you move, you usually end up buying necessities for the new place. I went to Ayala to buy my new things and ended up having armloads of things. I had a full small backpack and 5 kilos of things on each arm. My arms were tense and sore. Fairly feeling fatigued because I haven't eaten anything, yet, for the night. My meal was waiting in my new home. I was trying to hop on a jeepney, but the queue snaked twice around the terminal. So, I opted for a taxi. Now see here, I chose GRAB because I 'm fed up with other taxis who detour out of direct lanes just to bring the meter over 150php and I'm tired of being harassed by male drivers. I'm a 5'2' female. I usually do not use taxi services unless I'm desperately in need of one. I had never encountered a rude Grab Driver, until last night. I booked the driver at 06:58pm and I notified him at 07:00pm that I needed to be picked up at Starbucks, he notified that he was already there. I waited. At 07:06pm he called. His voice was angry and demanding why I wasn't showing up, I was irritated at this, and told him that I notified him that I was waiting outside Starbucks. The Go Wifi of Ayala does not reach to Starbucks, but I made it sure that the notification gets sent before the wifi got cut off. I sent 2 messages. I went out to the sidewalk, shopping bags and all, and had help from the security guards to spot the car. He wasn't there. He was fuming, still over the phone, and further stated in an accusing tone said that he didn't receive any notifications. I was furious at this. The message was ticked, meaning it was sent. He kept going on and on, obviously furious and seemingly in a hurry. I couldn't understand everything what he was trying to say because I'm not well versed with the dialect. He was complaining about something and going about it for a full minute and 44seconds. So, in the end in an equally irritated tone, I asked him: WHAT NOW?! I just wanted to cancel the ride, but he insisted that he'll head to my location. I waited and saw the car minutes after. He honked. I waited for him to park properly, there was a taxi infront of him, I thought he was just waiting for it to leave and park. He honked again. There was space for him to park. He honked again. This time, I understood, he wanted me to get in ASAP. The car was in a 40 degree angle from the parking lane. I didn't budge, Lord, I had enough of this. Then he parked. He didn't even help me load my things. My eyes started to well up. I got in. Chucked in my things. And then just let it all out. I showed him the screenshot of the booking. And time of the text. He retorted saying that the notification was late. I asked why he was angry at me during the call. He retorted because of the late notification. I told him that he stated earlier that he didn't receive any. I asked him lastly: Why did you accuse me of this as if it was controlling the server? Why did you shout on the phone? He continued about his excuse. I listened. And replied. This conversation was going nowhere. He wasn't apologizing for anything nor did he want to own any of his faults. I told him that he was a rude driver and I am going to file a complaint about this hiatus. We arrived at my destination, and I asked him to wait since my money didn't suffice, I went up then went down and handed him 1000php, I took out my things, still in the car, and waited for my change. This was all seen by the worker who was looking and listening, perched in the chairs outside my place. I told the driver, before closing the door in a cool manner (the exchange of conversation drained me emotionally), "Next time, Kuya, huwag kang bastos." I ate my meal in tears. I still don't have a wifi in my place, so I couldn't immediatley file the complaint. I logged on today in my Grab Account. I really need to report the rude dude. I have the copy of the receipt that I paid the amount.
Driver: Wendell Mondares Molinar
Type of Sevice: Grab Car
Car: AEC8476
Fare: From 186 to 136php
Promo: 50php off
Trip: Personal
Pick up: Ayala Terraces
Destination: Talamban BBQ Boss
Booking ID: ADR-[protected]

Read full review of Grab
View 0 more photos
Update by Rince Russell
Jul 13, 2017 7:55 am EDT

Man, he even reported that I didn't pay the fare. Whatever, I have evidence in one of the photos that I did pay.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
2:09 am EDT

Grab complaint on reckless driving slc5018j

Dear Sir,

I am writing in to complaint on grab car driver near accident with me.

On 13 July 2017 at about 1322 hrs, I was walking at the open car park of B/7 Nth Bridge Rd when this said grab car driver was coming out from the parking lot when I was already crossing in front of his vehicle.

The said car had almost hit into me and the driver just drove off. The said driver is a male Chinese about 60yrs of age.

I hope LTA can look into this complaint as well as grab car management as the driver is posing danger to other road users and also compromising safety of passenger in his vehicle.

I hope to get a kind reply soon from grab car management

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
P
7:24 pm EDT

Grab grabshare

Hi, so I booked a grab at 7:51am and until 8:14am Wednesday 12/7/2017 the car is still at the same location far away from me, and the driver is not reachable. I contacted grab and had the trip cancelled, however I wasn't able to find a driver after that, furthermore the price increased, this resulted me to be late for school. I demand a compensation from grab. My email is [protected]@hotmail.com

Read full review of Grab
Hide full review
ComplaintsBoard
L
11:40 pm EDT

Grab service complaint

Hi,

I'm Lailane de Guzman, my contact number is [protected]. I just booked grab car this morning 11th July, 2017
I waited there about 15 minutes then suddenly the driver just cancelled without leaving a message. Then after that I tried again the next driver asked me to cancelled my booking, he said he don't have the $5 off so I need to cancelled.
I am a Uber customer but I shifted to grab because I know it is better but based on my experienced today I am really dis appointed.

Thank you.

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
S
9:37 am EDT

Grab sjc97494c

Today I booked the car from Queenstowns mrt to wikie edge. Grab share if I'm not wrong. I was first to get in the car and a lady came in and said she booked the car. The driver didn't even say anything. I said this is sjc 7494 c right. At least the driver could have opened his mouth and said how many passengers he had accepted and resolved the situation. I got out and booked another car. Poor quality and service. Wasted my time. If wasn't for the smrt breakdown, I won't bother booking grab and after this I will never book grab. 👎👎👎

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
M
7:55 am EDT

Grab the manners of driver

Nag cancel po kami ng booking. Nakatayo lang po kami sa gate ng General Maximun Ave building tapat ng DOLE. Nakita na po namin siya dumaan sa tapat namin then nag ask siya ng landmark so sinabi namam sa tapat ng DOLE. Nun parating na kami kumaway na po kami para makita niya kami then lumagpas siya then bumalik kumaway ulit kami then nag lagpas ulit siya. Supposed to be dapat tumigil na lang siya sa tapat ng DOLE kasi un naman un landmark kahit hindi niya kami makita.
Actually may flight po kasi kami going to Manila ng 6:20pm then nakita namin marami naman taxi na tumitigil kaya nag decide na kami mag cancelled at sumakay na langng taxi. Hindi naman po namin gusto icancel/ pahirapan ang driver alam naman po namin sayang un time and gas pero may hinahabol po kasi kami time. Nagulat na lang po kami bigla siya nag text 'please read na lang po un naka attached na screean shot'.
Sa everyday po na pag gamit ko ng grab hindi ko po akalain dito ko pa po mararanas sa Cebu na may ganyan driver. First timr ko po mag Cebu, ganyan po pala mga taga Cebuano.
Sana po matrain po ng maayos ang mga driver, lalo sa pakikipag usap.
Thank you

Read full review of Grab
View 0 more photos
Hide full review
ComplaintsBoard
K
7:34 pm EDT

Grab lousy service from the driver

I want to file complain of this driver by the name of Tan Koon Ming. Car No: SJS4952, Model: Kia Cerato.

I manage to bk his service. I waited for him like 20 min. I text him and even call him, there is no response. I cant even cancel the booking for a new driver. This is really terrible for passengers who needs to travel urgently. I am utterly disappointed with this kind of service provided.

Read full review of Grab
Hide full review
ComplaintsBoard
J
7:42 am EDT

Grab stupid grabcar driver decided not to wait for the money and my account got suspended

Booked a car for my friend to TBS and both my friend and the driver did not have small change. My friends decided to change with some store but due to language barrier, they took some time. When they got back to the spot where the driver stopped them, the driver was nowhere to be seen. They searched the entire station for the driver but still couldn't locate them. Since it was booked under my account, the customer support called my number and asked me to pay. As I was away for 2 days, I did not manage to bank in the money to the driver. So, SMART Grabcar decided to suspend a long term user's account. Very "smart" decision. I've been using Grab for so many times, but for one time that I didn't pay just because the driver was impatient and not even 3 days was given to me to bank in the money.

Read full review of Grab
Hide full review

Grab In-depth Review

Overview: Grab is a leading ride-hailing and delivery service provider that operates in multiple countries, including Vietnam. With a rich history and strong market presence, Grab offers a range of services to meet the diverse needs of its users.

Services Offered: Grab provides a comprehensive range of services, including ride-hailing, food delivery, and package delivery. These services are available in various cities and regions across Vietnam, ensuring convenience and accessibility for users. Within each service category, Grab offers a wide range of options and features to cater to different preferences and requirements.

User Experience: Booking and using Grab services are incredibly easy and convenient. The user-friendly interface and mobile application make it seamless to request rides or deliveries. Additionally, Grab's customer support is highly responsive and readily available to assist users, ensuring a satisfactory experience overall.

Pricing and Payment: Grab maintains transparency in its pricing structure, allowing users to have a clear understanding of the fares or delivery fees. The affordability and competitiveness of Grab's pricing make it an attractive choice for users. Moreover, Grab frequently offers promotional offers and discounts, providing additional value. Users can choose from a range of payment options, and Grab ensures the security of transactions.

Driver/Partner Network: Grab boasts a large and high-quality driver or partner network. Drivers undergo thorough screening and training processes, ensuring passenger safety and comfort. The driver ratings and feedback system further enhances the quality of the network. Grab prioritizes safety measures and protocols to provide a secure experience for passengers.

Delivery Efficiency: Grab's delivery services are known for their timeliness and reliability. Users can track their deliveries in real-time, receiving updates throughout the process. Grab ensures that delivered items are in good condition and of high quality. In the rare event of complaints or issues, Grab handles them promptly and efficiently.

Safety and Security: Grab prioritizes the safety of both passengers and drivers. The company implements various safety measures, including insurance coverage for accidents or incidents. Additionally, Grab has robust measures in place to prevent fraud or unauthorized access. User reviews and feedback highlight the positive safety aspects of Grab's services.

Corporate Social Responsibility: Grab actively engages in initiatives and programs that support local communities and social causes. The company also emphasizes environmental sustainability efforts, contributing to a greener future. Through partnerships with local organizations and charities, Grab demonstrates its commitment to making a positive impact. Transparency and accountability are evident in Grab's corporate practices.

Competitor Comparison: When compared to other similar service providers in the market, Grab stands out with its unique features and strengths. The extensive range of services, user-friendly interface, and strong driver network are some of Grab's advantages. However, there may be areas where competitors excel, and Grab continuously strives to improve and address any weaknesses.

Overall Rating and Conclusion: Grab is an exceptional service provider that offers a seamless and convenient experience to its users in Vietnam. With its wide range of services, user-friendly interface, competitive pricing, and commitment to safety and corporate social responsibility, Grab receives a high overall rating. Potential users can confidently rely on Grab for their transportation and delivery needs.

Overall, Grab is highly recommended for its excellent services and commitment to customer satisfaction.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Grab contacts

Phone numbers

+65 6570 3925 +63 883 7100

Website

www.grab.com/vn/en

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Grab?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Grab Customer Service. Initial Grab complaints should be directed to their team directly. You can find contact details for Grab above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Grab. Discuss the issues you have had with Grab and work with their customer service team to find a resolution.