GrabCar / grab driver rip off $10

Singapore, SG
Contact information:

On the 29 Oct'16, I booked a 13 seater from Amara Hotel to Baliza (night club) with a fare that was quotes $60 from the app. The booking code is IOS-[protected] and time is 1:08AM.

The driver arrived and the ride was fine, no delays, no extra waiting time, no extra drop-offs. When we got off, he demanded $70 instead of quoted $60. We were confused but he kept insisting and since we were blocking a very small one way road, we paid him $70 CASH.

The following Sunday I called Grab's customer service about the issue and they told me they would "investigate" and I've not heard from them since. I am very disappointed in the level of service and am checking if the issue was ever resolved or did I just lose $10 for nothing.


Nov 27, 2016

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