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Grabdriver being rude

1
S Nov 23, 2017

Hi my name is siti salmah and I book grab today around 3pm from cemara apartment block b to city university since I'm late for my exams today and I got a driver name wan amerool car number dbc 6070 and his mobile number is [protected] and I texted him to say whether he's nearby already or not and he replied he's here already and then I receive a call from him and I told him where he's at now and he said he's in cemara apartment already and I told where as they are 2 entrance to enter the building one is the main entrance which is just next to cengal condominium and the other one is opposite to the shop lot and he said he's at the main entrance so I quickly went to the main entrance but the car was not there and waited for 15 mins still nowhere to be seen until I had no choice but to take cab to my university and shortly after that he sms me saying
Its already 10 minutes. I cant wait for you anymore. Please get another driver. Please make sure you are ready at pickup point before request for grab. We are not your personal driver. Thanks ! I'm extremely upset and disappointed with this driver and I hope that the grab company take an appropriate action on this matter.

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