GR Nutrition/Vitapower / Unauthorized charge!
I noticed today that there was a charge on my account from this company.... I called the number listed with the charge and found out it was for "Vitapower vitamins" from (Guthey-Renker Nutrition) that I had not ordered but was attached to a separate order I had attempted to make in Feb 2007, but canceled during the ordering process. So when I called today to investigate the charges I got to speak to a representative that was in Pueblo, Co. named Tim. He was somewhat helpful when asked how about my account.. he was able to give me my misspelled name..my incorrect, but somewhat close address, and no telephone number. He told me the charges were for Vitamins I had ordered... when I told him I have not ordered Vitamin, ever! He said that I must have and game me the order date and that I had ordered these when I had ordered another product from another company. I asked him what the total charges were and he stated $276.51 had been deducted from my account since February 2007. I gasped in disbelief that I had totally missed catching this up till now. When asked how I could get the charges reversed he said nothing but the last 2 charges of $33 could be reversed... and only if the product was returned. Over and over I pleaded with Tim to help,requesting to speak to someone in who could give me more than dates and numbers, he said He was my only option and offered me the correspondence address. When I told him I didn't want to send a letter, I wanted to speak to someone he became rude and started repeating himself about what the correspondence address was. I am sick to my stomach at the fact that some bogus company can take from me that much money without my consent. I feel powerless.