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The good, the bad, and the ugly - discover what customers are saying about Gov-records.com

Welcome to our customer reviews and complaints page for Gov-records.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Gov-records.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Gov-records.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Gov-records.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Gov-records.com. Your feedback is an important part of our community and will help others make informed decisions.

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6:04 pm EDT

Gov-records.com false advertising

This is an online search of public records which I paid $39.95 to become a member. After entering countless names of various friends and family, I have not been able to locate anyone - even myself.
I've tried typing in the required information for births, deaths, marriages, etc., and am so frustrated. I feel like I got ripped off.
This site is not user-friendly nor does it deliver on its claims to locate the records of people you're trying to find.
What a waste of time and money!
Sincerely,
Mindy Hagen

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Mary Lawrence
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Oct 09, 2008 4:14 am EDT

I purchased a membership for $39.00 from Gov. Records. The site is not reliable, they adveristed that you can locate any one and they can be contacted 24 hours, they don't even give a telephone number where they can be reached. When you use their sites it take you to another site where you have to pay another fee. I could not find anyone on their sites, but other sites I could. This site is false advertising.

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Justin
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Jul 31, 2008 1:13 pm EDT

Useless... I cannot locate persons that should come up from using this site. I can't even find myself on it, and they are unreachable. I have left emails to their tech department and have hadno reply.

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ELLEN L. LEE
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Nov 20, 2008 11:32 pm EST

I HAVE ASK FOR A REFUND OF 39.95 AND HAVE NOT HEARD FROM THEM. THEY ARE NO HELP TO ME AT ALL.

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sophia roxon
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Nov 13, 2008 5:38 pm EST

I just purchased one year membership and could see within minutes it was a scam. I have just lost £20 which is a lot of money to me and didnt achieve what I wanted - I could not find a single person on their register that I know and the search always defaults to USA which is not what I needed. Rip off. Scam. Worse than useless. Don't be conned.

ComplaintsBoard
C
3:49 pm EDT

Gov-records.com Refund requested and ignored

I purchased 1 year membership through http://www.gov-records.com for $29.95 Order Number 36SEHNGN under the sites conditions "Software Doctor Inc. is pleased to be able to provide unlimited ACCESS TO THE PUBLIC RECORDS RESOURCE DIRECTORY on the RecordsArea.com website to those who accept the terms of this Membership Registration Agreement and make applicable payment."

I did, as agreed upon, and could not get FULL ACCESS to PUBLIC RECORDS. I notified the company on many occasions and they said they would have their technicians look into it. Then, they offered me a longer term of membership and I said NO----I just want my money refunded since I could not do what the company said I would be able to do. The company technicians said they could not find any information on the records I was trying to locate. I found the records through a different source and I want my money refunded immediately. Since the last statement I have heard NOTHING from that company for at least 2 to 3 weeks. They have dissapeared and will not answer any of my e-mails.

If this cannot be rectified within the next few days, I will be contacting the Better Business Bureau Complaint department.

Sincerely,

Colleen Freund

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V
3:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gov-records.com Rip off!

When searching the State of Michigan government site, I saw the site stating 'All Public Records in One Site search any record you're looking for in 1 minute.' I thought 'great' paid my $29.95 via my Mastercard, and proceeded to locate a birth record in Pontiac, Michigan. I was told no such person found. I then attempted several more birth record searches, including my own, and received the same message.

Getting confused, I tried more of the sites offered by Government-Records.com/Gov-Records.com, i.e., marriage records, address checks, reverse phone numbers, people searches, etc., and found that among other things, I, three of my closest friends, my home, nor my telephone exist. Apparently the four of us (all those I checked) were never born, none of my three marriages ever happened, the home telephone I use daily is not real, and my home is a mirage.

I checked the feedback of the site, and I believe all those positive statements/reports must have been made by owners/profiteers/family members of this racket.

This is a complete fraud and robbery.

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joan hamilton
Irvington, US
Dec 30, 2008 9:16 am EST

I paid for this service and not once have I been able to load anything on line. When I connect all you get is a blank screen

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larahart
, US
Oct 12, 2009 6:06 pm EDT

like many others i have been ripped off by this phony company. and i fell for the "send us your cell phone number and we will text you the correct access code." so now i have to change my cell number, cancel my credit card.

and i thought i was smarter than this.

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Pat
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Sep 11, 2008 6:19 pm EDT

I purchased a 1 yr membership for $29.94;order number>
7NKELN6N. I couldn't access information I payed for-
applied on 09/10/08. Would appreciate having my money refunded to my credit card.
Thankyou

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Hale67
, US
Feb 20, 2009 10:08 am EST

It's just like net detective a scam, rip off, bait and switch. All info is out dated everything on there is free on the web.just have to do a little work and save yourself 40 bucks.Haven't heard back from customer service.I have left many e-mails and just as you may have guessed no response from them.So i informed them that i have reported them and they will be hearing from me everyday until i get a response from them. Money is to *** hard to come by these days for some *** company to be taking it from you.

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susiecute
Lakewood, US
Aug 16, 2011 3:03 am EDT

I just got ripped-off by gov-records.com. Paid $39.94 for lifetime access plus premium access to all public records. I did find my mom's death record, and was able to find out some info on myself on the reverse E-mail search (not all info was correct). But my own birth record didn't even come up, and I couldn't get anything on the person I signed up to research. Now I'm afraid to try another company; they may all be scams. I may try to challenge the charge on my credit card.

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P.TITUS
Fort Worth, US
Jun 27, 2009 7:42 pm EDT

I PAID $39.99 FOR GOV.RECORDS.COM AND NEVER COULD FIND ANY-ONE. LOOKED FOR MY HUSBAND, 22 YEARS IN THE AIR FORCE, VIETNAM VET. UNDER VETERANS SITE. I ORDERED THE SITE ABOUT 8 MONTHS AGO, AND BASICLY GAVE UP. HAD NO IDEA THIS RIP OFF WAS GOING ON. BETTER NOT FIND ANY ACTIVITY ON MY CC CARD. I AM REALLY FUMING MAD NOW, AND GOING TO PURSUE FURTHER ACTION ON THIS.
P. TITUS

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E Hawkins
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Nov 22, 2008 1:26 pm EST

I just gave them my credit card at government-records.com and they immediately took it out of my account. Then I tried to access the site and it says the www.recordsare.com does not exist. I have no number to call and complain or request a refund. Buyer beware of this type of ripoff. This is the 2nd background record site I have paid for this week that is a ripoff.
The first one kept kicking me off and not pulling any info up, now this one takes my $$ and says the website no longer exists to pull the records.
The only legitimate site I have found so far doing this type business is
intellius.com. It is more expensive but I will prob. stick to this for future business.
If I do not hear back from this company government-records.com refunding my money or for some kind of support by early next week I plan on filing a formal complaint with the attorney general's office in ALL states, since this is done interstate...This should be a felony. Thanks for listening. Malone Hawkins

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Cindy L. Cords
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Aug 01, 2008 5:15 am EDT

I to tried getting information and can't get

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Lyne
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Jul 25, 2008 6:16 pm EDT

I had the same experience with governments_records.com website but have paid by Pay Pal. It is so disappointing when you are just looking for family information. I wonder why Pay Pal support this scam. I have lodged for a refund. So will see how I go. I will take it on to a Pay Pal claim if they dont refund my money ASAP.And I want Pay Pal to stop supporting scams.

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Linda Ramos
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Jun 21, 2008 6:05 pm EDT

Yes I was also one of those who think this site is the biggest rip off. I tried using it I was informed there was no such a person under the people serch when infact I know this person who also has a criminal record yet not records found. I am demanding a refund I just joined half hour ago and now I wan my money back i hope they refund it. Then to top it off the site staed I have to wait another 24 hrs since I exhausted my serseaches. What a disgrace to sell to offer there services.

ComplaintsBoard
S
12:00 am EST

Gov-records.com Scam!

They charge a fee and then the searches come up with practically nothing. I found more information in white pages and super pages. There is no way to contact them. The "contact us" link just takes you to canned answers. Complete waste of money.

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madashell01
Port Saint Lucie, US
Aug 15, 2009 10:12 pm EDT

WARNING! WARNING! WARNING! WARNING!

I just signed up today...wish I had come to this blog first. Gov-records.com is a total rip-off. Add said $19.95 special price and then I was charged $39.95 with NO option to back out. You don't see your total cost until it too late and your money has already been STOLEN. If that wasn't bad enough, I couldn't access any of the research information that I wanted. Their website should be called "Gov-records.scam. They are useless for any kind serious of research. DO NOT WASTE YOUR MONEY ON GOV-RECORDS.COM!

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Ruth Willis
Nineveh, US
Feb 21, 2009 10:34 am EST

Have same problem as everyone else. Can not get on but they have my money. Wish I would have known this before hand I would not have done this. I am retired and need my money as well. First time I have done this and will never do it again. Lesson learned.

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MaryS92
Las Vegas, US
Nov 23, 2008 1:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also just signed up on Fri., Nov. 21st. The site states that when you pay, it automatically registers your IP address and you can go right in and obtain information. WRONG! I emailed the "contact us" link on GovRecords.com and two days later receive an email to write to another site to complain. Did that and the email asked me to register, did that too, and then went back into GovRecords.com and it told me to register again. There is NO PROBLEM with the payment link to take your money, but once you pay you go into cyber space trying to get into the system.

I also have complained to the BBB & other agencies that crack down on these companies. If nothing else, they'll pull the plug on this site.

Mary
Realtor
Las Vegas, NV.

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LINDA CORLEW
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Jul 15, 2008 6:31 pm EDT

Misleading totally do not order this!

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Shawna T
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Jul 15, 2008 5:39 pm EDT

I have been fighting with these people for over a month now. I have sent countless emails and get nearly the same return email from them. They want original receipt of purchase for there membership and I send it only to get another message telling me to send them the receipt. DEFINITE SCAM! No contact information or phone numbers and always the same email from Josie. I am contacting paypal and filing a dispute.

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connie saufferer
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Jun 09, 2008 4:31 pm EDT

I want my money back ! This is a scam. I wish I would have checked into this..I looked up things I knew where true and nothing came up.. Please send my money back with in 24 hours. You wanted my money to go on this sight now I want you to pay me back please. Connie Saufferer.

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LINDA CORLEW
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Mar 25, 2008 6:49 pm EDT

THIS COMPANY IT CALLs IT SELF IS MISINFORMING ITHE PUBLIC WITH WHAT IT CAN DO IT HAS NOT GIVEN ME ANY INFORMATION LOOKING FOR A PHONE NUMBER TO REACH THIS COMPANY TRY AND GET A REFUND TOTAL RIP OFF

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robin
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Mar 13, 2008 6:19 am EDT

Is there a way i can sue these people for ripping me off.

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Harriet B Wenger
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Feb 08, 2008 9:49 am EST

I am desperately trying to find the necessary information to be able to cancel my Gov-Records.com subscription. Can someone please help me?

Thank you. I shall anticipate a reply soon.

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