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My boyfriend and I booked a flight through an online issuer named gotogate.
I was the one whose flying the flight date was march 25...
Here's the details
Booking no:s8gfx4
Manila - brisbane
Departure: sunday 25 march, 2018
Departure 21:25 sunday 25 march, 2018 from manila, philippines
Terminal 1 to port moresby, papua new guinea arrival 05:00
Terminal I 26 mar px11 air niugini port moresby, papua new guinea
Port moresby papua new guinea terminal I departure 06:15 26 mar
Air niugin px3 brisbane australia terminal I arrival 09:25 26 mar
Brisbane - manila
Booking no.: s8gfx4
Return: sunday 01 april, 2018 brisbane australia terminal I departure
10:40 px4 air niugini arrival 13:50 to port moresby papua new guinea
Terminal I from port moresby
Papua new guinea terminal I departure 16:50 px4
Air niugini arrival 20:10 manilaphilippines
Terminal 1 20:10 px10 air niugini...
These are the detail adnd the passengers name is janice rio d. Balsamo...
My boyfriend booked the flight using his credit card his name is zarko...
He completed the process and the confirmation number was snet right away to my email. But when I saw the booking number there were no electronic ticket number
Attached and there was an error on my name for the ticket it was name janice as the first name and last name was rio balsamo. My last name should only be balsamo and my first name is janice rio. I emailed them right away but unfortunately I only got am email reply stating this from email:
[protected]@support. Au. Gotogate.com sun, mar 25, 2018 at 12:26 pm
Dear sir/madam,
Thank you for writing to us at gotogate - we have now received your question.
Please note that this is an automatically generated e-mail.
We aim to give you the best possible service, and we will try to get back to you no later than:
27 march 2018 at 15:00.
If your departure date falls prior to the stated response time, and you need a reply before you travel, please contact us by phone. Our phone hours and contact details can be found
Here.
If you need a reply outside of our phone hours, you the customer are yourself responsible for contacting the airline.
If you contact us by phone before receiving a reply from us, please state the following case number [protected].
If you have additional information for us, you can simply add to your case or make a follow-up question by replying to this e-mail.
If you have received a reply to your question before we have had a chance to get back to you, we would be grateful if you would close your case by clicking here close case. This will enable us to improve our levels of service to all our other customers. Thanks in advance.
Below is a copy of the information you filled in on our contact form.
Name janice rio balsamo
E-mail [protected]@gmail.com
Confirm e-mail [protected]@gmail.com
Telephone number [protected]
Booking number s8gfx4
Select here if you have signed up for a support package 0
Describe your query as precisely as possible
The booking first name: janice, and surname rio balsamo,
Actually it should be: first name: janice rio, and surname balsamo.
Please advise if you can change it, or it should be ok
Kind regards
Gotogate
Here's the attached file of our communication. I am working as a fraud analyst on a private bank I am trying to make a trip just a short vacation. On that day of my flight
I have showed up and work to have the name corrected but the air nuigini refused to do so because gotogate are responsible for the errors and they are the only ones who could make the change. How can I possibly contact them that on their site they contact phone number is not working. These has been such a trauma to me an d these king of company should be allowed to make business online. Simple name change would be made if they have a reliable contact center.
I have been trying to find ways to escalate this matter but it seemed no one will address unless you will file a petition. I only know these people are scammers. You can read through their emails that they are not willing to help and address your concern. My whole trip was ruined by these kind of merchants.
They are such a scam! Booked through the Kayak app in Jan 2020 going Perth to Melbourne for April 2020 which was obviously cancelled due to COVID. Eventually got a credit and extension. Tried to re-book the flights for May 2022 last week through the link GoToGate sent with the discount voucher code provided. The voucher does not work. Have been calling them with a promise to get a return call back for nearly 2 weeks now. I ask them to book for me and they tell me there are no flights on that day and they can only check 1 more date! Which also has no flights available. UNBELIEVABLE! So I'm not able to book it myself, they are not able/willing to re-book for me and they say it's an unrefundable ticket. Are they are charitable foundation that they took my payment for flights as a donation or have they just stolen over $2400? I had empathy during Covid, but running a company like this is not acceptable.
I have been waiting for three tickets to be refunded, they cost me $ 6,474 to travel from Melbourne Australia to Athens Greece since November last year.
I contacted Qatar the airline, and they told me that there has been no refund application.
It's very difficult to get in touch with gotogate, as their replies are automated. I'm entitled to a full refund from Qatar and Gotogate has made my online travel experience hell.
Their website has been showing this message since last year.
did you get any update?
No. I'm beyond piss@d off. Over 6 thousand dollars.
Mytrip / Gotogate Pty Ltd, Level 2, Riverside Quay 1 Southbank Boulevard, Melbourne VIC 3006, Australia - booked a flexible ticket LDL7JB with Mytrip, flight SYDBKK with Thai Airways. Mytrip changed my ticket from refundable to non-refundable without my consent or knowledge. Thai Airways advised:
Your original fare was an economy Flexi Fare with a cancellation fee USD200.
Your new fare was reissued to a Saver Fare with a Non Refundable cancellation rule
Mytrip keep just sending me template emails and do not read my responses, or if they do they don't want to respond because this is their error alone. I cancelled the ticket on 9th December, 2021 via phone (multiple calls) and emails - they refused to confirm the cancellation and I didn't hear back from them until 6th January, I flew out with another airline on 11th December. They now refuse to refund, even though they have a duty of care to do so as this was due to their dodgy behaviour.