I had a very positive experience with WildBlue / GotSky for almost two years until the first failure. I was told I'd have to wait eight days for a technician and pay $100 up front, which I had not expected (I had a lease plan and, as I understood it, they were 100% responsible for the satellite dish and modem.) Finding both of these unacceptable, I canceled my subscription. Tech support were fairly clueless, customer support kept handing me off to someone else, and in general I found their attitude rather lackadaisical and poor. I am happy to no longer be doing business with them. I do not recommend them at all.
Ironically, I am a electrical engineer and a licensed radio amateur, which my not sound like much to most folks, but entitles me to do some pretty high-power radio / microwave design and experimentation. I would have preferred to troubleshoot the problem myself, but they refused to help and in fact said I would be in violation if I attempted to do so. Then, once I canceled my service, they told me to dismantle their equipment! That's a rather ridiculous double standard.