Got Logo / Logo Design & Customer Service
We ordered a logo design from the above company. We emailed the description to the service provider. Upon receipt of the finished product our company name was mentioned twice. The wervice provider assumed we wanted to use cmpany name twice without confirmation from us.
We feel the design doesnt represent the galleries posted on their web sie. Got logo did revised the logo without charge, however we feel the logo was poorly designed and a mere duplication of our header via idealcleaningservices.net.
We tried to resolved the issue with Paypal before the final copy was emailed to us (mentioning company name twice) and this was the email we received from the company:
EMAIL ONE FROM GOTLOGOS.COM
In a message dated 07/07/2009 07:50:01 Eastern Daylight Time,
> firstname.lastname@example.org writes:
> You are simply a horrible ### of a human being---we tried our best and
> even did what you wanted and asked for on the revision. You then tried to
> STEAL the money from us? You lost your ###ing case and now I am sending
> your account to our collections to recover the 150.00 administrative fee
> owe us according to our terms of service when you dispute a transaction
We attempted a second time to get a partial refund because we cannot use the attached and this was their response:
EMAIL TWO FROM GOTLOGOS.COM
"...you didn't ask if we wanted to use company name twice, thus we shouldn't
be held responsible for assumptions"
??? We removed the subtext and resent to you with your name listed once on
the main part of the logo as you requested. You admitted you received that
but that you still were not pleased with the logo and therefore you tried to
force a refund contrary to the terms of service you agreed to and that you
are aware of, being a repeat customer. You seem to be caught up in multiple
lies here...you restated a complaint here, that we fixed at no charge, as
the basis for your right to receive a refund. I am finding you very very
dishonest person and that’s obvious by the fact that you would handle us in
such a horrible way over one logo you didn't like after we had done other
work for you you were very pleased with. We continue to be disgusted - is
this the skeezy way they do business in New York?
You lost your case with PayPal and yet even worse you also lost a GREAT
source of low-cost custom design work. We responded to PayPal and WON so we
will have no further communication with you at this point until you pay the
$150 admin fee that is due us at this point and which we will pursue.
Please see link to galleries posted on their site and review attached logo designed for us www.gotlogos.com.
At this point we have lost $69.00 and could have designed what they produced ourself. We feel completely disrespected by their responses and hope something can be done.
Ideal Cleaning Services