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GotApparel Customer Service Phone, Email, Contacts

GotApparel
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www.gotapparel.com
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1.0 4 Reviews

GotApparel Complaints Summary

0 Resolved
4 Unresolved
Our verdict: Engaging with GotApparel at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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GotApparel reviews & complaints 4

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ComplaintsBoard
C
2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GotApparel Shipping/Customer Service

I purchase a few sweaters from the Sears website. When some of the items did not fit I went to Sears to return them only to find out I had really purchased them through a 3rd party by the named Gotapparel that sells through their website.

When I called Gotapparel for instructions on how to return the items they said I would be responsible for the shipping. I explained to them that I thought I was ordering from Sears and would be able to return the items there at no cost. There was no mention of paying for returns.

I call Gotapparel serveral times and always spoke to the same person by the name of Chris (seems he is the only person there)...I continued to explain to him the lack of instructions for returns. So after several attempts with Chris at Gotapparel he suggested I reach out to Sears for a shipping label.

I spoke to Sear several times as well and they mentioned they would reach out to Gotapparel for the shipping label. I have many case numbers from Sear. After several attempts by Sears as well and no response, Sears was kind enough to supply me with a shipping label...at this time it was past the 30 days return.

When I contacted Chris again for a return number to return the items he said it was not possible to return them at this point. We reached the 30 days for returns due to their negligence of no replying to Sears and due to the lack of guidance on Gotapparel's behave. I mentioned to Chris that I would contact my attorney and he's reply was "I don't care of you call the President of the US"! I was shocked!

I have check the reviews for Gotapparel and they are not very good, many people complaining about having to pay return shipping even when the items are defected and many people complaining of never receiving items and yet being billed. Check out the reviews for yourselves.

All I want is a refund for the 3 items that did not fit. Customer order # [protected]=SS

My best advise is stay away! These people do not deserve to be in business.

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A
3:40 am EDT

GotApparel ridiculous policies

I ordered three dresses in the M size, but when I got them I was shoсked by how large they were. I decided to return them and replace. If I knew I had to pay for the shipping I would never want to send the items back. That's what they're hoping for, I guess. Because it's not mentioned on the website. When was the responsibility for wrong items on customers?
I strongly recommend you not to buy from these cheaters!

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R
10:12 am EDT

GotApparel I returned order, but still no refund

I ordered shirts from the website www.gotapparel.com. I got the order on time, but it was wrong order, the colour and sizes were fault. I contacted the seller and explained the situation. He told me to send the order back, and after that they promised to contact me. I waited 3 weeks and they finally replied. They told me that the order arrived, as well as they promised money back within 10-14 working days. Of course, I didn’t get money back and don’t know how to reach the seller. Please, help me.

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QPS10
, US
Apr 15, 2019 5:48 pm EDT

This company simply refused to refund me my money (86) and even the after the items were returned. They took my money and are NOT to be trusted. They sent me the wrong items and I shipped them back. After several attempts I had to report them. They are operating under different names - Got Apparel and Bargain Tees. Buyer beware.

Is GotApparel legit?

Our verdict: Through its investigations, Complaints Board highlights GotApparel with moderate legitimacy concerns, advising potential users to proceed with caution. The advice underscores the importance of meticulous review of GotApparel's practices before engagement.

GotApparel earns 36% level of Trustworthiness

Moderate Trust Alert: Complaints board rates GotApparel at 36%. Read reviews and beware of negative issues before engaging.

GotApparel's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.

GotApparel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Customers should be cautious when purchasing products from this company, as scammers often use similar items to defraud unsuspecting individuals.

We conducted a search on social media and found several negative reviews related to GotApparel. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for GotApparel. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • GotApparel has registered the domain name for gotapparel.com for more than one year, which may indicate stability and longevity.
  • Gotapparel.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Gotapparel.com you are considering visiting, which is associated with GotApparel, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • A trust mark has been identified for a gotapparel.com typically indicates that the site has undergone a verification process by a third-party organization, suggesting that it meets specific security, privacy, or business standards.
  • Several mixed reviews for GotApparel have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
P
8:25 am EST

GotApparel They can steal your CC info

I have a great experience in shopping through the Internet. But I was puzzled, when decided to buy on gotapparel.com website. After I placed order, they asked me to send them a picture of my credit card. It isn’t necessary, if they have good encryption system. At the picture they can see all my information, which can be used in incorrect way. Simply they can steal your CC information; therefore they need to improve encryption system.

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