Google
reviews and complaints

I was charged 3 times for a total of $45 from Google and no one in my family has access to my card except me. I want my money back.

04/10/17 DBT Purchase

Google *Google Plag.co/payhelp#ca 6807
- $15.00 $1, 294.84
04/10/17 DBT Purchase

Google *Google Plag.co/payhelp#ca 6807
- $15.00 $1, 309.84
04/10/17 DBT Purchase

Google *Google Plag.co/payhelp#ca 6807
- $15.00 $1, 324.84

The following is part of an email I received from the salesman for Google AdWords. He mentions our conversation, however that is vague in my mind and memory - I don't recall that conversation, however I can't dispute it either. I admittedly only remember that which I believed would affect the 'bottom line'. This email was sent to me 12/05/16: "...Focus: These numbers are based on estimates & the category in Jewelry Online for USA that we discussed. Keep in mind anything below the recommended budget could be going to your competition and anything above could go to you. It is always recommended to spend 10% of your monthly revenue on advertising. We are going to focus on the see, think, and do part of the customer’s buying process. The campaign we have discussed for you today is Search Network With Display Select. Goal: Based on the recommended budget with Adwords of $80 daily (half on Express) you could receive 684-1142 calls/clicks per month. We will also do a Remarketing & Shopping Campaign(s) for $10 each for a total of $100 daily. Based on starting budget of $50 with Adwords Express you can get between 876-1467 clicks/calls per month. Targeted Start Date: December, 2016.

When you are ready, I will help you set everything up so please contact me directly. After we have gone through the initial summary of how it all works, please be in front of a desktop/laptop computer with Google Chrome(download it if not on your computer) and have your credit/debit card on hand as you will be putting that in your Adwords account and allow for 30-45 minutes to get everything set up and going. You & I will setup the account, the ad, talk about basic performance with the ad and then you will be live and running.
We help develop your digital strategy, build the campaigns and ads and optimize the data for performance. We do this because 90% ads that are set up on your own fail at some point. Our team works for no extra charge, and the only expense to you is the investment in advertising and we do ask you for a 90 day commitment. The goal being, if you can successfully grow your business through our platforms then we are also growing our business. Most companies charge 15-30% of what your click-through-rate is, but we will waive that for you since you met our eligibility requirements. Again, our team works for no extra charge, and the only cost to you is the investment in advertising. There is NO COST for our services providing your budget is at least $11 USD per day and higher and you commit to 90 days.

3 levels of support based on $USD daily spend budget over 90 days: Effective December 1, 2016
$11- $99 daily - AdWords Express & YouTube-setup one Ad and minimal support to help first 90 days.
$100+ daily - Adwords- Custom Build, 13 weeks full support, consultation, full optimization, ROI, tier 1 account mgmt.
$50 daily and Up- For Shopping & Universal App Campaigns

*Minimum Support Investment: $3000 per month minimum for a custom goal/ conversion focused campaign with advanced features. $335 per month minimum for a basic site traffic focused campaign. These minimum budgets may be affected by your industry. The recommended budget is what is required for your strategy & strategy goal presented. Any budget less than the recommended may alter the strategy, goals, and affect the level of support you receive. ..."

This was confusing to me and I believe I wasn't sure what I was getting in to and I was only interested in the bottom line. Only I didn't see the bottom line as being as expensive as it turned out to be. Why didn't I 'get it'? I don't really know. I obviously made a mistake and was hoping that my investment would be returned with an increase in sales to cover whatever this expense became. I don't know where my conclusions came from only that my belief was that a Google ad campaign would certainly convert into website recognition and therefore an increase in revenue. I was admittedly wrong in that assumption. I don't even think I was aware of how the magnitude of clicks (which seemed impressive) would not be reflected in sales. Wrong again. I wasn't prepared for the realities I guess.
Here is an email sent by me to a Google Adwords rep. who did not have a decent command of the English language. I was trying to explain to her what had transpired and how I saw the dismay I experienced when discovering the expense I had incurred:

Hello______:
Please understand that in no way do I hold you responsible for any of my dissatisfaction with Google AdWords. You, however, missed my point. (Please Saumya, forward this to your Vice President.) Yes, I appreciate receiving the total breakdown of clicks and impressions on the ads I apparently had. My point was that I was not given the information I needed to make an informed decision to go with Google AdWords for my marketing needs. I believe that the salesman who convinced me to go forward with this advertising campaign was motivated by something other than consideration for the interim client and the hardship this would create. For one, I didn’t understand that there were two ads ~ I thought they were being reflected as one ad. I did not totally understand how the charges were made to my credit card and don’t recall being told that I could have had a minimum cost of $11 per day which in looking over the agreement I noted that this was in print. (I think.) I am aghast at the cost of these ads (I was not shown how they appeared on Google or its partner sites.) I had no idea the final costs as have appeared on my bank statement would be over $4, 000! I am a sole proprietor of my company, Adornments by BJ and have not experienced an abundance of sales to help in paying for this exorbitant cost. When I discovered this charge on my statement, I called my bank and what ensued after that was an investigation as to what the recipient of this charge was: E-BAY DUAL CARD/BILL PAYMT. Eventually I called PayPal, who stated that they had no idea what/who that was and transferred me to E-Bay who also had no idea what or who that was. I also contacted ____________ who was the salesman who sold me this ‘bill of goods’ and who never returned my call. I finally was able to figure out how to get the details of the initial and subsequent charges. However, I still can’t figure out how those figures added up to the number of $500 payments automatically charged! $2, 213.59 and $1, 811.00. No support, incomplete information to begin with and a hurried salesman added up to taking advantage of an elderly woman and her ignorance of how marketing is done ~ at least how it monetarily would adversely affect her. Shame on your company! At the very least someone should have helped me understand what I was getting into. You can be assured that there will not be any positive referrals to use Google AdWords from me! I told _____ that I was not a big company with a marketing department and that I could not afford much. Really? Does he not think 4k is much? Maybe you pay him too well. I am very, very disappointed.

Bonnie J Rounds
Adornments by BJ

Hi Saumya:
I really didn’t expect you to return my call that soon! (Sent: Sunday, March 12, 2017 3:17 AM). I was in bed attempting to fall back to sleep. I really don’t know what to tell you with regard to when to call me except that the wee hours of the morning is not appropriate. Sorry. The reason I want you to tell me when it would be appropriate is that I have no idea what your hours are nor what your time zone is. Probably the late night hours (around 11:30 pm CDT) or the morning hours would be best (around 7:30 am (CDT)) any day of the week. As to what I would want to discuss?~ an adjustment to my charges. I believe Mr. ____ was approaching me with a demeanor that was both condescending and frustrating. He sounded as if I should be more acceptable to the daily amounts being in what I now consider to be the high range. He knew I was a small operation and unable to afford those amounts! Maybe, if I had any idea what I was doing, I should have put a cap on what was spent for this ad campaign. I don’t believe I should be penalized for my ignorance. I in no way would have knowingly agreed to paying out $4, 000+ for an ad campaign that did not guarantee a substantial increase in sales. I now know that his team could not guarantee such an increase. Do you want to know what my sales have been since opening my online shop? Well under $500 total. I realize that you probably don’t really care about that information, but I do. I have to pursue this because I can’t afford such a substantial hit on my finances. I am hoping that Google AdWords can have sympathy with my current situation and see fit to reduce my charges accordingly.
Best regards,
BJ Rounds
Adornments by BJ
--------------------------------------------------------
The following emails transpired since the above events and I am sending them with this report so you know where I stand at this time. My belief is that under the Consumer Protection Act I was not treated fairly due to my lack of understanding relative to this ad campaign and I am requesting that this complaint be considered in a positive opinion. As follows:

Hello Saumya:
Please respond to this email. Thank you.
BJ
Adornments by BJ

From: B.J. Rounds [mailto:[protected]@live.com]
Sent: Tuesday, March 21, 2017 8:04 AM
To: '[protected]@google.com'
Subject: RE: Follow up to your chat [[protected]]

Hi Saumya:
I am sitting here with my phone waiting for a call from your supervisor. I did not get an email from you to tell me who will be calling (your supervisor) and the number he/she would be using to call. It is now 8:00 am CDT and have not received a call. I have an appointment this morning so will not be able to continue to wait. If I need to make another designated time for a call from your supervisor, I will do so but let me tell you ~ I received another credit card statement for another $500! How do I get these to stop? I thought I turned all of the ads off so how can I still be getting charges? Stop this please and cancel everything related to Google AdWords!
BJ
Adornments by BJ

From: B.J. Rounds [mailto:[protected]@live.com]
Sent: Monday, March 20, 2017 8:09 AM
To: '[protected]@google.com'
Subject: RE: Follow up to your chat [[protected]]

Hi Saumya:
Thank you for getting back to me on this matter. I didn’t think you would and was in the process of deciding how to go about cancelling everything I have that is connected to Google.
I have many preferred times for being available for a phone call. My main concern would be that I need to identify the phone or cell number that will be used to contact me. As I have said before, if I don’t recognize the number, I don’t answer. Let’s try to make the connection on Tuesday, March 21st (tomorrow) at 7:45 am, CDT. If that is agreeable for you, please let me know the number and who will be calling. Thank you.
Best regards,
BJ (Bonnie J) Rounds
Adornments by BJ

From: [protected]@google.com [mailto:[protected]@google.com]
Sent: Monday, March 20, 2017 3:33 AM
To: Bonnie Rounds
Subject: RE: Follow up to your chat [[protected]]

Hey Bonnie,

Thank you for writing back.

I understand what you are referring too and I do appreciate your valuable time with us.

I have discussed the case with the Supervisor and he needs to contact you and discuss about the case and help you with the concern of Billing and payments.

My supervisor is fluent in English and will be able to assist, I know that the emails are much better for you to get in touch and explain, but there are few things that will help us to understand and help you with the quick resolution about the same.

Please share the preferred time to contact so that my supervisor can discuss it with you and give you proper resolution.

Thanks in advance. Have a great time ahead!

Sincerely,
Saumya
----------------------------------------
Submitted by Bonnie J (BJ) Rounds
April 6, 2017

https://plus.google.com/105729074500508229272 this guy veth soch second time reporting and shaming him badly is abusive person very abusive tell you [censored] and so on he threatens you in a bad way even to [censored] and hes from Victoria Australia ...crap dump place too...i reported this nummer of times to gplus and the police nothing got done here or over there what sort of crap police have we got big joke cops are just big joke they do nothing about cyber bulling crime [censored] and etc ...cops today more like from back of a cornflake box...

You guys went into my account and did an unauthorized transaction without my permission. If you want to piss me off then you just did. Then to make it worse I can't get in contact with google to reverse it. I will do everything in my power to get this charge off my account. Mark my words. I want my money back. I don't play games that charges neither do I use apps that charges anything. I want an explanation

I checked my pre-paid account and found some unknown charges on my inv oice.
Google *WETPro g.co/payhelp#, CA
Dates: 3/20/2017 $.99, $1.99, $1.99, $ .99, $ .99
3/12/2017 $.99
3/10/2017 $6.99 for Minefield(?)
3/07/2017 $.99, $.99

None of these are part of any games that my 16 year old son or myself play or use.
Please refund this money as well as any that is unavailable on my invoice.

There's loads of hackers and sexual abuse to bullying to abusive harassment on gplus there's a guy called veth soch from Victoria Australia who is very abusive he harassing to threats to kill you even says go kill yourself to I'm coming get you ..you motherf...ker abusive person very bad peice of work his mates are hackers to I reported to police few times nothing got done loads of peadofiles on there grooming to I want gplus to be closed down like Kik messager unsafe for everyone...googleplus I want like Kik messager CLOSED DOWN

i recieved my bank statement this morning only to find i have 10 unauthorized debit payments that i never payed for and all of them are from
card63 google*cheetG.co/payhelp# and the amounts are as follows 0.79,
3.99
3.99
3.99
39.99
39.99
39.99
7.99
79.99
7.99
and that came to a total of £228.70 and i want a refund the dates for these unauthorized payments are from the 17 feb 20th feb 22nd feb and the 27th feb

Dear Google,
Like many Americans, Google is my preferred search engine. There are many others for me to choose from, but I love Google. I am disheartened though by your obvious partisan bias against conservatism, Republicans, and most especially, our new President, Donald Trump. It is so blatantly obvious! For instance, when I type in "Obama", the search page is like a shrine fit for a King. Every link glorifies and praises Obama, and the pictures of Obama, and his family are amazing. However, when I type in "Trump", every link is negative and horrible. The one picture you've decided to put up is also very degrading to our new President. I'm very upset about your choice to politicize your service. Why can't you remain neutral and respect all beliefs and political affiliations? After all, many, if not most, Americans are conservative and have a strong moral compass. And by the way, we are smart. We saw your bias for Hillary Clinton during the campaign when the top searches were always positively glowing for Hillary (and again, Obama), and were quite ugly for Trump. I would have to search your second and third pages before I would see anything derogatory about Hillary or Obama (and believe me, there are lots of controversy and cover-ups to see); Benghazi, Fast and Furious, Email Server, IRS Tax Scandal, Cheating, Stealing, Selling Uranium to Russia, Obama's hot mike with Russia, etc...the list goes on and on and on. During the campaign You were called out by FOX news (the only station that reports the real truth) for deliberate and intentional bias against Donald Trump. They showed how other search engines like Bing and Yahoo would have the same top ten links for Hillary and Trump, and Google would have something totally different...your top ten links for Hillary were always positive, and your top ten links for Trump, you guessed it, always negative and ugly. We Americans see through all of the hatred and lies of the liberal media, and now, sadly, we are on to you and we can easily see the unfairness of your messaging and the deceit of your delivery. I am a mother, a grandmother, a disabled veteran and a very proud American. My mother came to America from the Philippines after World War II. She taught herself to speak English and she became an American citizen. As a child I saw unspeakable prejudice towards her, but my mother never once felt anything but love for this wonderful country of ours. She is 90 years old now, and for the first time in her life, she is heartsick by what she sees is happening to our country..., at how liberals, especially the deceitful liberal media is destroying everything decent and good about America. How the media distorts, lies, cover's up truths, makes up stories that are completely fabricated, in a coordinated and deliberate attempt to sway public perception. I am begging you Google to stop this awful and deceitful path you have engaged in, and start giving us, the American people the completely honest and open service we deserve. You are a great company, and will only remain great if you stay fair and balanced. Thank you for your service. Jane Robideau

I am a past patient at the South lake pain center. January of 2015 to September of 2015
I agree they are a pill mill. All they wanted to do was continue me with Oxycodone for ever.
I became addicted to this drug . The staff is very poor and not cooperative
Once your a patient and have seen the Doctor you never see her again.
They messed up with the signatures on prescriptions a few times. Of which I had to return and wait for long times. This drug severely impacted my health. Blood pressure weight gain, Kidney and liver problems and more.
I quit their care and managed withdrawals on my own as the drug had terrible adverse effects on my health.
Here it is now 2017 and I am receiving many calls from an unknown entity stating they are the Pain management center. After talking to the operator the first time I thought they were legit until I was told by the caller that they are checking out my insurance information. I asked who this was I was only told that this was the pain management center she would not give me their location. I said what information do you have? She stated that Medicare and Tricare had okayed a formulary drug for pain that was prepared for each patient based on the care they needed.
She went on and stated that she had my Department of Defence card number and SSI number and wanted to confirm this to see if was the correct person.
She then read off to me my Mil ID & SSI # I confirmed that it was mine.
She said a Doctor would be following up with me in a day or two.
I then received another call from a man who said he was the manager of the pain clinic. still no location was offered. I asked how was it they had my Military ID # and SSI number. He said that I had to have done buisness with them.
I said I really do not know who you are. He tried to assure me this was legit. He went on to say that a doctor was going to talk to me soon and there had been a delay. To this day I have never been called by a doctor.
They have called me many times. I have told them to quit calling and that I am on on national do not call list.
I then said I am going to report this as fraud. I contacted both medicare, Tricare, Deers and they have no Idea who or what the pain management center is I gave this of number of [protected] that keeps calling.
I told them to be on the look out for this as it maybe fraud. The accents the all operators had was definitely asian except for the managers accent his was midwest USA.
Today 03/02/2017 at 0712 am Pacific time I received another call. I tried to get her to tell me where they are located. The operator would only tell my this is pain management and nothing else. I did recognize that by her voice and remarks she made that she had called a few times before.
The biggest complaint is that there seems to be a HIPAA violation because in order for this company to call me they would have had to receive this my medical info and insurance info from South lake pain institute in Clermont Fl.
I want them charged with medicare Fraud and HIPAA violations. As this it what it seems to be.
My Name is [removed]
3634 Woodcock Rd Sequim 98382
Cell # is [removed]

Google, Yahoo, DuckDuckGo, etc. will not allow 800Notes.com to open up. This site is an invaluable source of information from real people, not elite parasites who own just about all corporations, and want to earn money for similar sites. Read about this giant, global crime syndicate that the Italian Mafia is based on. http://journals.plos.org/plosone/article?id=10.1371/journal.pone.0025995

Hello, my namy is vuová thu thao from czech republic. I checked my account on my bank account today 17.2.2017 and I can't believe what I found. I didn't send anybody my money from google *line corp payhelp. The amounts were send 15.2.[protected] idr, 29000 idr, 689000 idr, 29000 idr, 339000 idr. I haven't even known that this does exist! Please send my money back or I am gonna solve it judicially.
Thank you.

Received this charge on my Key bank debit/credit card.
Date
Thursday, February 9, 2017
Amount of this Debit Card
$1, 403.55
How this will appear on your statement
GOOGLE *SERVICE G.CO/PAYHELP# CA USA

No one with access to card made this purchase. I was not able to reach customer service by telephone. I would like charges reveresed and also t know what was purchased and by whom, if possible.

Dana Perry
917.587.5453
[protected]@gmail.com

I have a Gmail account and recently I get a lot of errors stating that someone is trying to break into my account! It says that it comes somewhere from Hong Kong. I changed my password but I still keep getting these messages and I don't know what to do! This is my second Gmail account, previous one got hacked and I'm afraid the same thing will happen to this one too.
Last time when I asked Gmail support for help they ignored me and did not reply and nothing has changed! They ignore me even now. It seems like Gmail does not care about its users and that's a sad thing.

I was charged 3 times by this company on my credit card the first was for $3 the third one was for $5 I did not make those purchases and I did not authorize them.
And on top of that getting charged for something that I did not want you also told me that my point was too short so it may not get resolved or be seen this is crazy I just want my money back

My name is kirsty pepper i wrote not long ago about the same thing FRAUD! i kept having to change my visa card and i didnt know what was happening until the last stint with this GOOGLE *LINE Corp g.co/payhelp#. So i went through two years of bank statements and what do you know that google payhelp has stolen money from my account. Im past furious! Iv added them all up and over the past 2 years you have stolen $101.15 from my account.
I wasnt even in australia when this happened i was deployed with the army yet i come home to no visa card because the fraud team at my bank cancelled. I cant begin to explain how frustrating and infuriating all this has been.
From this i expect a full reimbursement as soon as possible and for you to sort your security systems out because this is pathetic!
The photos that i am uploading are from my account and i have put a circle in black next to everything that i didn't authorize to be taken from my account! If this isn't handled in a timely manner i will take this further as this is FRAUD and iv had enough!
Most welcome to call
Kirsty pepper
Email:
k.l.p.[protected]@hotmail.com
[protected]@gmail.com
Mobile:
[protected]

I have two charges on the same day on our corporate american exp. both charges are for the same amount of $2.99. it says they are from google *emtkey group g.co/payhelp# ca on 1/19/17. i have not placed any orders with google. one charge is ref# a053h07d the other is ref# a053i0fx seller.
Can you explain what these charges are? we are a public school district so the auditors need a receipt for each charge. since we did not make a purchase we do not have a receipt. please help!
We made a fraud complaint with american express.

In the last weeks I have increasingly been annoyed by Adsense items that appear at the top of the Guardian.co.uk page and which obscure the top third of the page preventing me from seeing the links and some content. Sometimes I can close the ad and ask Google not to show it again but although the ad goes I am left with a large white space where it had been. If this does not stop I will have to look for an alternative browser. make sure ads are not too big, that they have a close option and that they really do close. VERY ANNOYED!

On Dec. 19, 2016 I happily purchased your new Google Home device.
One of the pluses of the Google home over your competition was the 6 months of You Tube Red.
Nowhere on the commercials or the literature that came with the device did it mention that the Your Tube Red offer would not be available beyond Dec. 31, 2016. My family travels for Christmas and returns home after Jan. 1, 2017.
When we set up the Google Home, it did not prompt for the You Tube Red subscription.
Through investigation on how to get the options for the Google Home I tried to get the YT Red subscription and nothing came up. I subsequently called your customer support the first tier support informed me that not only did you have to purchase the Google Home before Dec. 31, 2016, but you also needed to activate the promotion no later Dec. 31, 2016. I asked to speak to a supervisor, this did not seem like good customer service on the part of Google at this point. I was transferred to John Rolen Manager and after a over 30 minutes on the phone and 15 minutes on hold waiting for him to inquire he informed me that Google could not help me.

What I am asking for is what I was sold and what Google did not adequately disclose to the consumers as being a tenuous offer at best. I view this as a bait and switch in any other market. This was one of the deciding offers that made me choose the Google home over your competition.
Please provide me with the 6 months of You Tube Red at your soonest. The other option is to offer 6 months of your Google music service. The obligation is on Google to do THE RIGHT THING at this point.
I am prepared to return the device and seek out the advice of a lawyer regarding action against Google regarding this limited promotion. It is clear I am not alone in this poor business practice by Google.

For the first time ever I paid .99 cents to get coins to continue play & see how this worked the game was cookie jam. I never received the coins for the game & now I have $2 international transfer fees on my acct... Is this part of google? The other problem is now I can't even open google play store! But it's pretty bad when you try a service & it doesn't work properly! I want my acct refunded & never charged again! And if these international fees are google I want that back as well. .2 or 3 times that was charged! Very disappointed in google!