Menu
Google Customer Service Phone, Email, Contacts

Google
reviews & complaints

www.google.com
www.google.com

Learn how the rating is calculated

4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Google has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Google. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Google reviews & complaints 1496

Filter reviews by rating
5
7263 reviews
4
1 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Google reviews & complaints

ComplaintsBoard
J
5:43 am EDT

Google 06/09/2018 1600 amphitheatre park mountain view us $99.99

This charge was for DoubleU Casino from my android phone. I didn't receive the chips I paid for... This charge happened at 03:11 am on June 9th 2018. When I attempted to purchase said chips for Double U Casino, the screen from a minute, then whet black, upon it's return, I received a notification that My account was withdrawn the $99.00, but is didn't say Google DoubleU Casino. It posted the above information.

Read full review of Google
Hide full review
ComplaintsBoard
B
8:15 pm EDT

Google unknown reason for regular charges from bank account

I have had $11.99 removed from my bank account without my consent. The charge description is: Google'G.coHelppay# and I would like to know the origin of this withdrawal and cancel it. I find that this is quite a common practice among many companies hoping people won't check their bank statements. I have had two different companies charging me for services I have not requested and am now very mindful of this practice so now check my bank statements thoroughly.
Thank you.

Read full review of Google and 1 comment
Hide full review
1 comment
Add a comment
R
R
RondaMiller
, US
Jun 13, 2018 11:39 am EDT

Yesterday I noticed 7 of these on my account! A total of 63.92 was taken from my account, with an overdraft kicking in. I too would like to know who is responsible for this.

ComplaintsBoard
J
12:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google $4.99 fee taken from my account

A fee showed up on my bank account that appears to be a phishing scam. I did not authorize this and expect you to quit trying to sneak in unauthorized fees. This is very unethical.
Please reimburse $4.99 and do not charge any further fees to my account.
Name: Cross, Charles and Jacqui
bank: NUSENDA Routing number [protected]
transaction ID: POS [protected] Amphitheatre Parkw Mountain ViewCA

Read full review of Google and 1 comment
Hide full review
1 comment
Add a comment
N
N
Neusandy13
, US
Jun 07, 2018 8:16 pm EDT

Same amount out my account not sure how they were able to do that

ComplaintsBoard
M
12:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized charges on my debit card

i need to be put in touch with the correct department to recover monies taking from my acct unauthorized. this ha been going on a while and i just noticed a week ago. it totals 2660.83. i have never authorized at any time for Google to take money out of my acct. this dates back over 6 months ... i know i may have to talk to a lawyer because of not know what to do. because all i have is the charge no Number to contact anyone. i have searched the internet and can find no contact info for u guys at all. i have copies of all the charges but there are too many to try and add to this email. so im hoping that u can direct me to the correct department in which i can try and recover my money that was taken with out my permission.
debit card = mastercard
suntrust bank card ending 1271 / 1273, , , , billing zip code 30084
name on card = cleaning factory / monica roland

Read full review of Google
Hide full review
ComplaintsBoard
F
5:36 pm EDT

Google racing rivals games

Dear glu,

I am daus. About a few days i just transfer my car from other ign to this ign. But my account has been banned. Need your help to unbanned my account. I need to play this game because its a part of my life. I already spend a lots of money and time for this games. So, i hope your team management can solve my problem.

Here is details of my account:-

Id Games Names : xx jaecar ruodrix xx

Thanks for your cooperations.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
J
8:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google random bank charges

I have a few different charges appearing on my bank statement from google and I'm not sure why I'm being charged. I have one from google*telepathic cc google.comca and another one from google *telepathic g.co/helppay#ca. I have multiple charges from both of these and it's been happening for a few months. I'm not sure if I should go to my bank or if there's anything google can do. If you need proof I have screenshots of my bank statement.

Read full review of Google
Hide full review
ComplaintsBoard
S
5:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google pixelberry

I have been receiving charges from pixelberry a Google product that I have not ordered. These charges have come over a time frame of the last 2 months, multiple charges a day. I'm not certain how Google got my debit card number as I don't have one on file with Google. I've called the numbers provided on this site and none of them are working numbers. I am LIVID that I will have to cancel my debit card!

Read full review of Google
Hide full review
ComplaintsBoard
B
2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google charges

I have 4 unauthorized charges on my card and I won't them off I do not do games please take it off how can you charge me with verification of my name, address, phone or some kind of authority that I am the one that's doing the ordering I never heard of Google naturalmotion before I am 70 years old on a fix income and cannot afored this I feel like I am being taken advantage of.thankyou

Read full review of Google
Hide full review
ComplaintsBoard
A
8:36 pm EDT

Google unauthorized credit card charges

GOOGLE has been charging my account with items i didn't purchase..
please i want a refund as well
my email id [protected]@gmail.com

here are the statements:

Your credit card ending with 3300 has been used for SAR 4.00 at GOOGLE *SERVICES on 24-05-2018. Your available credit is SAR 1554.91.

Your credit card ending with 3300 has been used for SAR 17.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 1536.92.

SAR 4.00 has been credited by GOOGLE *SERVICES into your credit card ending with 3300 on 24-05-2018. Your available credit is SAR 1540.92

Your credit card ending with 3300 has been used for SAR 369.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 1133.94

Your credit card ending with 3300 has been used for SAR 36.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 1096.95.

Your credit card ending with 3300 has been used for SAR 74.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 1021.96.

Your credit card ending with 3300 has been used for SAR 74.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 946.97.

Your credit card ending with 3300 has been used for SAR 74.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 871.98.

Your credit card ending with 3300 has been used for SAR 36.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 834.99.

Your credit card ending with 3300 has been used for SAR 36.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 798.00.

Your credit card ending with 3300 has been used for SAR 36.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 724.02.

Your credit card ending with 3300 has been used for SAR 74.99 at GOOGLE *IGG MobileGame on 24-05-2018. Your available credit is SAR 649.03.

Your credit card ending with 3300 has been used for SAR 74.99 at GOOGLE *IGG MobileGame on 25-05-2018. Your available credit is SAR 574.04.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
T
7:22 pm EDT

Google chrome

When I use Google chrome I get a virus and loads of pop-ups after using your browser. I have cleared my data, my history tried everything and after awhile of using chrome it happens again. I stop using it and try others and than try chrome again and it is really bad, I have Norton security and never go on any sites that are not approved but it still happens. Mostly AOL site.

Read full review of Google
Hide full review
ComplaintsBoard
K
8:42 am EDT

Google recurring fraudulent charges

I have recurring fraudulent charges on my debit card. I have filed a complaint in the past about this with no response. There are now 8 charges and my gmail account has been disabled. My email that I can be reached at is [protected]@yahoo.com and my phone number is [protected]. I expect this issue to be fixed or I'll call my lawyer. These charges start on 3/28/18 and once a week after that. I expect these charges to be reimbursed immediately to my debit card.

Kerri clark

Read full review of Google and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sulphur7
, US
May 20, 2018 9:29 am EDT

I'll tell you what an attorney will tell you: contact your bank! You'll probably need to get a new debit card as the current one sounds like it has been compromised!

ComplaintsBoard
M
9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google charges on my bank statement

Money is getting taken out of my account all the time and I want to know what for please.
Mandy Kearney
[protected]@gmail.com
"5 May 15MAY GOOGLE *Google Play Ap g.co/helppay#GBR - £0.60 15 May 15MAY GOOGLE *Google Play Ap g.co/helppay#GBR - £3.03"
I have copied a few examples but there more could you please tell me what I'm paying for and why you keep taking money out of my bank account .thank you.

Read full review of Google
Hide full review
ComplaintsBoard
M
11:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized charge

Wells Fargo / unauthorized purchases made by my debit card no...5875 &...5867

1
Montgomery, AL, United States
Add a Comment
5/14/2018 $99.99 (GOOGLE *pixe g.co/helppay# Ca card 5867)
4/30/2018 $71.47 (p[protected])
4/23/2018 $28.46 (P[protected])
4/23/2018. $33.54 (S[protected])
3/19/2018. $4.39 (S[protected])
3/15/2018. $2.19 (S[protected])
3/9/2018. $10.99 (S[protected])
3/8/2018. $10.98 (S[protected])
3/7/2018. $13.18 (S[protected])
All these are not my authorized purchase. I want my money back as soon as possible. I have bought NOTHING from Google play and I have not approved any authorization. I am an individual NOT a company This is a very upsetting thing .
Plz back my my dollar. I am a poor man.

Read full review of Google
Hide full review
ComplaintsBoard
B
1:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google play taking money out of my bank account,

I have had money taken out of my bank account for a google play account I do not have, I have never had one so please explain how you got my details, I'm expecting to be reimbursed, they have taken 2.99 x 10, , this is a common thing apparently, I'm really annoyed about it all, I can't delete something I don't have or have any cards linked to it, ,
Thank you

Read full review of Google
Hide full review
ComplaintsBoard
J
10:23 pm EDT

Google ckcd auth google *pandor

Hi my name is Jameshia. I was looking at my bank account and saw that Pandora took $4.99 out of my bank and I don't pay for nothing on Pandora. I don't know why they took it out of my account since I barely even use pandora. If you can correct it it will be nice. Because no one had permission or authorization to use my account or card for that matter.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
S
10:58 am EDT

Google fake gmail account sakslhi. [protected]@gmail.com

This is to bring to your attention the creation of a fake email account today, 30th April 2018 in my name, i.e. Sakshi Khurana.

The person who has created this email id first hacked my yahoo mail, obtained all my contacts and has been sending emails to my contacts asking them for money.

Request you to please shut down this account immediately.

I can be contacted at [protected]@yahoo.com.

Read full review of Google
Hide full review
ComplaintsBoard
D
9:47 pm EDT

Google your phone calls!

Ever time I go to a friends house Google ends up phoning them over a Google account. I have Google on my cell phone. So after I use their washroom Google calls them about an account they might have. I only phone people from my cell. Why do you keep calling them when they have no Internet? For they do not even own a computer. Their mother in law does have a Google account. For they are tired of receiving a phone call from you. Can you please STOP CALLING calling them? If you need to know their names They are Todd and Shirley Carfanton. They are tired of receiving a call from you each time I am there. If you do this I would appreciate it. You people called them today April 27, 2018. Plus 2 days before. (working days.) Next time I am there if you guys phone I will want to speak to the administrator

Thank you.
David Nelson.
My email is wolfdavid [protected]@gmail.com In case you need to know.
P.s. How I know this is because they are like me. They live off of a government subsidy.

Read full review of Google
Hide full review
ComplaintsBoard
E
2:32 pm EDT

Google search for yoshi's, oakland

Several re-sale ticket agencies with Yoshi's in their heading came up before Yoshi's home page. This was very misleading for ticket purchases, since all the re sale sites charged exhorbitant fees for tickets that were available on the home page at a fraction of the cost. You should not be directing customers to scalpers and scammers as a first choice. Very bad and makes one very distrustful of google and its policies.
I will not rely on Google as a first choice for information since it seems to be skewed to advertisers rather than info.

Read full review of Google
Hide full review
ComplaintsBoard
S
9:04 am EDT

Google charge to my card

My god son purchase something on my phone from google playrix. I tried calling my bank, they can't help. I tried callin 1-650-330-0100 and I got nothing. No rings, no music, no we wil be with you shortly, then I get a busy signal and hang up. I will never buy anything from google again. Sorry my complaint is not really long, I figure just get to the point. But it looks like I have to keep going on and on and on and on to get anywhere, pretty lame. Why do I have to fill this whole box out just to get my $19.99 back. But don't worry I will not have this happen again because I will not use this again and I will not use google again.

Read full review of Google
Hide full review
ComplaintsBoard
K
12:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorized charges on bank account

I have had repeated unauthorized charges taken from my bank account. Examples are attached for your review/resolution. I already had this happen and went to my bank and had my debit card cancelled and new one issued. It has started again as you can see by attached examples.
How do I stop this once and for all? Getting new debit cards repeatedly is not acceptable option given that Google has had this problem for years from info I've found online. Why isn't this resolved?

Read full review of Google
Hide full review

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Google customer service

Phone numbers

+1 (650) 330-0100 +1 (650) 623-4000 More phone numbers

Website

www.google.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Google?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Google Customer Service. Initial Google complaints should be directed to their team directly. You can find contact details for Google above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Google. Discuss the issues you have had with Google and work with their customer service team to find a resolution.