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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Google reviews & complaints 1496

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Newest Google reviews & complaints

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5:00 pm EST
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Google google pixel phone

My pixel microphone no longer works as of 1/27.18 No one can hear me speak. I have reached out to support 5 times to have my phone replaced. Case number [protected] and [protected]. I am told it has been escalated, however no one has contacted me. I was told 24-48 hours, we have exceeded the 48 hours. My need for a replacement has gone into a dark hole. Such disappointing service. The phone has been trouble shot...the microphone has been identified, this as a manufacturing problem. Google is very aware of this problem and has been replacing phones for this. My phone is technically 45 days out of warrenty, it was one of the very 1st phones purchased. This is not my fault, it a manufacturing issue. I want my phone replaced. I leave to go out of the country next week. Timing to replace the phone is critical. Your immediate attention is requested. As a consumer I should be treated better than I have. I do not have a working phone, this is a true hardship.

I did want to add that I took it to ufixit as requested by the tech, they have very little knowledge of what to do (as I believe Google has been replacing phones for this problem). They quoted me $120 and said they "thought" that might fix it. As a consumer I should not have to pay for a repair that you admit is a manufacturing problem.

I look forward to getting a replacement phone asap. Thank You. Sydney Barovsky

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6:37 pm EST
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Google what am I being charged for???

#740698 GOOGLE
*YouTube Red g.co/helppay# GB
30 January 2018
- $12.99
Card 8005

Another one on the 31 December 2017
Ref no. [protected]
GOOGLE * YouTube Red g.co/helppay#
-$12.99

The above are coming up on my bank statements. I don't know what this is let alone how I am even being charged for this, but I definitely want my money back and all my details DELETED.

I don't know the Catagory I've just put credit cards, coz I don't know what I'm being charged for.

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9:05 am EST

Google unauthorized charges - helppay

1/28/2018 GOOGLE *telepathic g.co/helppay# GBR
USD 5, - (120, - CZK)
transaction code [protected]

I want my money back as soon as possible.
I have bought NOTHING from Google play and I have not approved any authorization.
I am an individual NOT a company
This is a very upsetting thing to had happen!
As is clear from the comments a fairly frequent think. Not worried about data leakage?
[protected]@gmail.com

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8:25 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Google - unauthorized debit card charges from google

hi, i've recently checked my debit card, and saw this transactions Jan 26, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49 Jan 26, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49 Jan 25, 2018 POS W/D SV GOOGLE (Su g.co/helppay# MC GBR [protected] MASTERCARD 46.49 Jan 25, 2018 POS W/D SV...

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1:49 pm EST
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Google unauthorized credit card charges

I was checking my charges on my credit card today (1/24/2018) and found an unauthorized charge from googleplayg.co/helppay#Ca. for $15.42 on 1/22/2018. I did not authorize this. I do not have an email stating this was done, do not have an order in history, etc. I would like to have a refund credited back to my card. I have no documentation, except my charge card statement.

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9:20 pm EST

Google unauthorized charges

Google Kabam has taken roughly 280$ out of my account the past month and a half . The thing is that I have an iphone . How can I get this money refunded ? This is the third time this has happened . The first time the money was refunded into my account in a matter of 2 days . Now they say I have to contact Kabam because it is highly unlikely that the money is still getting taken from the same company plus this is a new card . But there is no way to call them .

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6:22 am EST
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Google spam

waaaay too much spam -

how to unsubscribe or get this stuff blocked?

i am requesting you to stop the flood of spam that shows up every day
in my inbox and in my spam box

if it is in my inbox, i mark it as spam, but it keeps coming back

if it is in spam, i can't unsubscribe w/o opening it and subjecting my computer to viruses etc

how to get rid of this? please filter everything that comes to spam, and stop everything that i mark as spam

tyler.[protected]@gmail.com

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1:35 pm EST
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Google google is censoring my emails!

I've been updating my family and friends on what really is happening in Washington, DC. Today, 1/17/2018, I sent an email and ended as usual with the American Flag. Then after sending I pulled it back up and the flag was removed! So, I sent another email to the same people complaining about the removal and put 15 American Flags on the email. ALL Flags were removed and replaced with little black squares! Another emailed received by a friend had a red and blue blur, no stars!

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4:54 am EST
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Google charge for £13.49

Hi, for the past 3 months a charge of £13.49 has come out of my bank account. It says Google telepathic. I have no idea what this is. I have now blocked this charge from my bank. I do have a Google play account which has no subscriptions on.

Could you please tell me what this charge is for? And could these be refunded back into my account. Look forward to your reply.

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4:07 am EST
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Google google play

Hi,

It's the transaction dates from 10th January 2018 to 12th January 2018.
It's roughly around the price of $965.00 there is roughly 60 transactions. I have cancelled my card. But the bank said if it's reversed it will go into my bank account. Failing that I an happy to provide my bank account details.
I have sent Numerous emails to Google Play store and the Developer. The Developer emailed me advising me to get The refund.i also forward that to Google Play store. And still refuse to refund my $960.00.

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2:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Google transaction charge

Hi There,

I receive the following transaction the 7th of every month and have no idea what it is for could you please explain and cancel it?

TRANSACTION DETAILS
Description: V2823 07/01 GOOGLE *Gordon Su g.co/helpp [protected]
Amount: - $4.29
When: Sunday, 07 January 2018

ABN: [protected]
Phone number: [protected]
Email address: [protected]@google.com
Website: google.com
Address: Internet only merchant

Could you please send the reply to [protected]@hotmail.com as my gmail account is rarely used and i dont know my sign in details.

Regards,

Jodie Bennett
[protected]

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Resolved

Fuck you google useless complaint system that i cant delete and has my details on it because i thought this was going through a complaints system just fuck useless set up

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1:22 pm EST
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Google call made to my father stating they were a loan company sister - site from google play

My Father received a call yesterday from a loan company that said they were affiliated with Google Play. They offered my Father a 5, 000.00 loan at a 3% interest rate and said that they are able to do the low rate due to Google being such a big company. They explained the loan process and told my dad that all he needed to do was pay for insurance, provide banking information, ss# and taxes on the 5, 000.00. Total cost was over 600.00 when all was said and done. They also offered an additional discount if paid through Google Play and reminded him of how convenient it would be for him to pay with the cards for his monthly payments of 91.00. They sent my father to the store to put the money on the cards and asked my dad when a good time to call back would be. Dad followed direction and emptied the cards over the phone. We are devastated. My father was looking up loans to help pay for my mother's medications and now cannot even pay their bills. My father then went to the bank immediately to protect his account, change debit cards and then spent the evening on the phone cancelling his auto bill payment accounts. Today, 1/9/17 at approximately 12:10 pm we received another call from the same company asking for more money. I asked my father to stall them so I could reach out for help. All I could think of was to have him go along with "acting as tho" he would need time to get more money and they agreed to call back in an hour. They have not called back yet, but they will want to get more money. We called the Kenosha police department and an officer came by for him to fill out a case report but was informed there was not much they could do. We desperately need your help. My Father has no money left and my mother is out of medication. Could you please contact us and help us.

Date of the incident 1/8/17
Google Loans Today [protected]
The card ending with 32 had 199.00 on it.
The card ending with 33 had 425.00 on it.
Both cards were bought at:
Walgreens- 3805 80th Street
Kenosha, WI 53142

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11:45 am EST
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Google google telepathic/ google mammoth

I got a charge from google telepathic for 14.99 and google mammoth for 2.99 on 01/06/18. I have no idea what these are and i never authorized the payments and have never set up any kind of automatic pay. I need this refunded to my card, or i will report you to the bbb. This is my child support card that youve taken it from. The only reason the card was on file is cause you make us put in a card number to ever get "free games". This is crap cause youve not just taken from me but my children.

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3:21 pm EST
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Google google play

I want to say that u people are the big vultures of money... I added my hard earned money on google play balance and now I want it back but I cannot have it... What kind of a policy is that... Tell me... I want the money to be transferred to my bank account or my paypal account... But the google team says it cannot be done... Against our policy... To hell with your pilicy I want my inr 468 rupees back into my account as soon as possible... Please I need that money... Consider my request I will be greatful to u... Thank u... Waiting for reply... My emai [protected]@gmail.com name wasif farid

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9:24 pm EST

Google not getting all of my conservative emails through gmail

Very simply. I am not receiving conservative emails. They are getting to my phone, but not to my gmail account on my computer. I even tried to forward conservative emails from my phone and they are not getting through. I hope google is not a political arm of the democratic party. The flow of information should be controlled by the user not a corporation.

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3:25 pm EST

Google unauthorized credit card charges

i have been charged every week since Nov 21 2017 of 2.99$...?!
I did not authorized any of this! What are these charges for? and how did you manage to charge my card without my authorization. I never use this card for any automatic payment or charges...Please refund. Thank you!
Below are the dates when my card was charged.
Nov 21
Nov 28
Dec 5
Dec 12
Dec 19
Dec 25

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7:38 am EST

Google cannot access products we paid for

Our family had bought many of their games including Wedding Dash pro, cooking dash pro, diner dash pro and many more. We almost had the whole series and it cost us a fair bit.

Now the developer has decided to take down all those games that they took our money for. We can not play or download them anymore and it is appealing. We have spent on them and in return they take down the games we, and many other people had spent money in purchasing.

Now our money is gone and we have no access to the games that we bought.
We would like these games back so that we can play them once again.

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12:06 pm EST
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Google google personal language setting

All my language settings are in English in my personal account. because I live in Turkey whenever I open an app like Hangout the language is changed to Turkish. Several people are complaining about this on line and it does not appear to be any solution provided by your organization. Could you pls look after several of your English speaking members?

Martin.[protected]@gmail.com

Thank you

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6:29 pm EST

Google adwords rip off

In mid November I contacted Google about a $100 credit I had in my AdWords account and I wanted to get help to setup a brief campaign. They transferred me to a sales rep who convinced my a Google Adwords Express account would serve me better and that I could monitor the use of the $100 credit and if my usage got too high I could stop the campaign.

I was following and by the end of November the usage was showing around $132 (I emailed the sales person several times to call me, he never gave me his phone) but he would not reply. The $100 credit only showed available in my regular Adwords account and not in the Adwords Express account, so I decided to call and talk to someone. The new Rep said the salesman should have never set me up on an Adwords Express account and for me not to worry because she would 'merge' the 2 accounts, so I could utilize the $100 credit. The rep did merge the accounts, but not the credit and so I was just charged $132.

I called Google today as soon as I saw the charge on my account and they were not bending. I explained how I had told the salesman about the $100 available credit, that I had no business on my website and I was hoping to generate a little. I feel he knowingly took advantage of me and set up an Adwords Express account realizing the regular Adwords credit would not work there.

Is Google that hard-up they need to practically steal from unfortunate small business owners? Is there anything that can be done in circumstances where a person was deliberately misled?

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Reno Tahoe Taxi
, US
Apr 13, 2018 11:07 pm EDT
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Very similar experience. I have spent at least $75, 000 over 5 years with Google Adwords. Then after 1 1/2 years, I attempted to start up again. After only 9 days, I was faced with a brick wall trying to resolve their own mistakes. My track record makes no difference with Google. They are arrogant with no interest in owning up to their own mistakes. I'm done. This will catch up with them some day.

I
I
Ihategoogle
, US
Feb 01, 2018 5:48 pm EST
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Google AdWords totally ripped me off. They are supposedly there to help you but they purposely set up an account to take all the money they can and then they tell you it is your fault because they owner is totally responsible for the account. BUT THEY ARE SUPPOSED TO BE THERE TO HELP! THEY OVERCHARGED MY $1000 AND SAY IT IS MY FAULT BECAUSE I DID NOT END THEY AD BUT I HAD NO IDEA I WAS SUPPOSED TO END ANYTHING - NO UPFRONT WARNING, NO BILLS NOTHING. THEY ARE TOTAL FRAUDS. THINK TWICE BEFORE YOU DO BUSINESS WITH THEM!

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4:22 pm EST

Google maps

I own a property in Italy. It is currently shown on maps as a rental cottage and has photos attached.

The property is mine since October 2017. I do not want photos or details of my property to be publicly available on Google Maps.

The fact that the home is show as a holiday rental property is basically advertising it as "NOBODY HOME" for most of the year, leaving me exposed to my property being targeted for thieves.

I have suggested an edit multiple times - I have tried both "Closed" and "Private" but Google does not apply my request.

Te link to my property is here below

https://www.google.ch/maps/place/Ostuni/@40.6986543, 17.6024345, 16z/data=!4m11!1m5!8m4!1e4!2s116135167767451326023!3m1!1e1!3m4!1s0x13465cc3c4e91cdd:0xd620b600fb7264ba!8m2!3d40.6986503!4d17.6046232?hl=en&hl=en

Thanks you

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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