Google
reviews and complaints

Arun Mishra
Three unauthorised transaction were carried out from my debit card on 8th Feb 2018 at 4:29 pm from google*cryptapp, of three transactions: first debited Rs. 50, then Rs.5000, and subsequently for Rs 6000.
We have connected authorities in our SBI branch where they registered complaint with State Bank of India and provided ticket No. [protected].
I, thus request to kindly look into the matter and refund back the said amounts as early possible.

My mobile no. [protected] and e-mail ID is [protected]@yahoo.co.in.

Account #: [protected]
In Nov, 2017, I contacted your company in good faith because I am a small business who need help and I honestly thought Google was a good company. A representative in India discussed with me what I needed - an ad to run for Christmas with a budget of $500. I gave him permission to set up the ad and that was it - they only reason I knew the ad was up and running was seeing it on the web. The next thing I know it is the end of January and my bank account is overdrawn and I am bouncing checks. I have received no bills, no updates - nothing. The only correspondence I received was that my bank account needed updating. How can Google justify this? Your 'Customer Account' Dept tells me this is my fault because all they did was set it up for me but where is the customer service in that - how was I to know I was going to keep getting charged for something I did not ask for nor did I want. This was a one time thing for Christmas only. I am at a loss as to how a company with Google's reputation can sit there and deny a small business a refund that is clearly justified. I know $1000 does not mean anything to Google but I can't pay my bills because of your so called help.

My pixel microphone no longer works as of 1/27.18 No one can hear me speak. I have reached out to support 5 times to have my phone replaced. Case number [protected] and [protected]. I am told it has been escalated, however no one has contacted me. I was told 24-48 hours, we have exceeded the 48 hours. My need for a replacement has gone into a dark hole. Such disappointing service. The phone has been trouble shot...the microphone has been identified, this as a manufacturing problem. Google is very aware of this problem and has been replacing phones for this. My phone is technically 45 days out of warrenty, it was one of the very 1st phones purchased. This is not my fault, it a manufacturing issue. I want my phone replaced. I leave to go out of the country next week. Timing to replace the phone is critical. Your immediate attention is requested. As a consumer I should be treated better than I have. I do not have a working phone, this is a true hardship.

I did want to add that I took it to ufixit as requested by the tech, they have very little knowledge of what to do (as I believe Google has been replacing phones for this problem). They quoted me $120 and said they "thought" that might fix it. As a consumer I should not have to pay for a repair that you admit is a manufacturing problem.

I look forward to getting a replacement phone asap. Thank You. Sydney Barovsky

#740698 GOOGLE
*YouTube Red g.co/helppay# GB
30 January 2018
- $12.99
Card 8005

Another one on the 31 December 2017
Ref no. [protected]
GOOGLE * YouTube Red g.co/helppay#
-$12.99

The above are coming up on my bank statements. I don't know what this is let alone how I am even being charged for this, but I definitely want my money back and all my details DELETED.

I don't know the Catagory I've just put credit cards, coz I don't know what I'm being charged for.

1/28/2018 GOOGLE *telepathic g.co/helppay# GBR
USD 5, - (120, - CZK)
transaction code [protected]

I want my money back as soon as possible.
I have bought NOTHING from Google play and I have not approved any authorization.
I am an individual NOT a company
This is a very upsetting thing to had happen!
As is clear from the comments a fairly frequent think. Not worried about data leakage?
[protected]@gmail.com

I was checking my charges on my credit card today (1/24/2018) and found an unauthorized charge from googleplayg.co/helppay#Ca. for $15.42 on 1/22/2018. I did not authorize this. I do not have an email stating this was done, do not have an order in history, etc. I would like to have a refund credited back to my card. I have no documentation, except my charge card statement.

Google Kabam has taken roughly 280$ out of my account the past month and a half . The thing is that I have an iphone . How can I get this money refunded ? This is the third time this has happened . The first time the money was refunded into my account in a matter of 2 days . Now they say I have to contact Kabam because it is highly unlikely that the money is still getting taken from the same company plus this is a new card . But there is no way to call them .

waaaay too much spam -

how to unsubscribe or get this stuff blocked?

i am requesting you to stop the flood of spam that shows up every day
in my inbox and in my spam box

if it is in my inbox, i mark it as spam, but it keeps coming back

if it is in spam, i can't unsubscribe w/o opening it and subjecting my computer to viruses etc

how to get rid of this? please filter everything that comes to spam, and stop everything that i mark as spam

tyler.[protected]@gmail.com

I've been updating my family and friends on what really is happening in Washington, DC. Today, 1/17/2018, I sent an email and ended as usual with the American Flag. Then after sending I pulled it back up and the flag was removed! So, I sent another email to the same people complaining about the removal and put 15 American Flags on the email. ALL Flags were removed and replaced with little black squares! Another emailed received by a friend had a red and blue blur, no stars!

Hi, for the past 3 months a charge of £13.49 has come out of my bank account. It says Google telepathic. I have no idea what this is. I have now blocked this charge from my bank. I do have a Google play account which has no subscriptions on.

Could you please tell me what this charge is for? And could these be refunded back into my account. Look forward to your reply.

Hi,

It's the transaction dates from 10th January 2018 to 12th January 2018.
It's roughly around the price of $965.00 there is roughly 60 transactions. I have cancelled my card. But the bank said if it's reversed it will go into my bank account. Failing that I an happy to provide my bank account details.
I have sent Numerous emails to Google Play store and the Developer. The Developer emailed me advising me to get The refund.i also forward that to Google Play store. And still refuse to refund my $960.00.

Hi There,

I receive the following transaction the 7th of every month and have no idea what it is for could you please explain and cancel it?

TRANSACTION DETAILS
Description: V2823 07/01 GOOGLE *Gordon Su g.co/helpp [protected]
Amount: - $4.29
When: Sunday, 07 January 2018

ABN: [protected]
Phone number: [protected]
Email address: [protected]@google.com
Website: google.com
Address: Internet only merchant

Could you please send the reply to [protected]@hotmail.com as my gmail account is rarely used and i dont know my sign in details.

Regards,

Jodie Bennett
[protected]

My Father received a call yesterday from a loan company that said they were affiliated with Google Play. They offered my Father a 5, 000.00 loan at a 3% interest rate and said that they are able to do the low rate due to Google being such a big company. They explained the loan process and told my dad that all he needed to do was pay for insurance, provide banking information, ss# and taxes on the 5, 000.00. Total cost was over 600.00 when all was said and done. They also offered an additional discount if paid through Google Play and reminded him of how convenient it would be for him to pay with the cards for his monthly payments of 91.00. They sent my father to the store to put the money on the cards and asked my dad when a good time to call back would be. Dad followed direction and emptied the cards over the phone. We are devastated. My father was looking up loans to help pay for my mother's medications and now cannot even pay their bills. My father then went to the bank immediately to protect his account, change debit cards and then spent the evening on the phone cancelling his auto bill payment accounts. Today, 1/9/17 at approximately 12:10 pm we received another call from the same company asking for more money. I asked my father to stall them so I could reach out for help. All I could think of was to have him go along with "acting as tho" he would need time to get more money and they agreed to call back in an hour. They have not called back yet, but they will want to get more money. We called the Kenosha police department and an officer came by for him to fill out a case report but was informed there was not much they could do. We desperately need your help. My Father has no money left and my mother is out of medication. Could you please contact us and help us.

Date of the incident 1/8/17
Google Loans Today [protected]
The card ending with 32 had 199.00 on it.
The card ending with 33 had 425.00 on it.
Both cards were bought at:
Walgreens- 3805 80th Street
Kenosha, WI 53142

I got a charge from google telepathic for 14.99 and google mammoth for 2.99 on 01/06/18. I have no idea what these are and i never authorized the payments and have never set up any kind of automatic pay. I need this refunded to my card, or i will report you to the bbb. This is my child support card that youve taken it from. The only reason the card was on file is cause you make us put in a card number to ever get "free games". This is crap cause youve not just taken from me but my children.

I want to say that u people are the big vultures of money... I added my hard earned money on google play balance and now I want it back but I cannot have it... What kind of a policy is that... Tell me... I want the money to be transferred to my bank account or my paypal account... But the google team says it cannot be done... Against our policy... To hell with your pilicy I want my inr 468 rupees back into my account as soon as possible... Please I need that money... Consider my request I will be greatful to u... Thank u... Waiting for reply... My emai [protected]@gmail.com name wasif farid

Very simply. I am not receiving conservative emails. They are getting to my phone, but not to my gmail account on my computer. I even tried to forward conservative emails from my phone and they are not getting through. I hope google is not a political arm of the democratic party. The flow of information should be controlled by the user not a corporation.

i have been charged every week since Nov 21 2017 of 2.99$...?!
I did not authorized any of this! What are these charges for? and how did you manage to charge my card without my authorization. I never use this card for any automatic payment or charges...Please refund. Thank you!
Below are the dates when my card was charged.
Nov 21
Nov 28
Dec 5
Dec 12
Dec 19
Dec 25

Our family had bought many of their games including Wedding Dash pro, cooking dash pro, diner dash pro and many more. We almost had the whole series and it cost us a fair bit.

Now the developer has decided to take down all those games that they took our money for. We can not play or download them anymore and it is appealing. We have spent on them and in return they take down the games we, and many other people had spent money in purchasing.

Now our money is gone and we have no access to the games that we bought.
We would like these games back so that we can play them once again.

All my language settings are in English in my personal account. because I live in Turkey whenever I open an app like Hangout the language is changed to Turkish. Several people are complaining about this on line and it does not appear to be any solution provided by your organization. Could you pls look after several of your English speaking members?

Martin.[protected]@gmail.com

Thank you