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4.4 8749 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest Google reviews & complaints

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A
3:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google search engine placement

My URL is www.augiesrecords.com For many many years, our customers found our site using the search words, "45 rpm records" and our business had been doing quite well as we appeared near the top of the search. However, as a result of your recent changes, we cannot be found at all using the previous search "45 rpm records". Now it is necessary for the user to enter the search "45 rpm records for sale" instead. This change has effectively destroyed us and will shortly cause us to terminate the business. We are a very small business and cannot afford paying for SEO services.

PLEASE PLEASE help us by returning our search find words to 45 rpm records!

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10:47 am EDT
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Google sandboxg.co/helppay#ca

THIS IS ridiculous !😤

I have already called to complain about these charges, I was told I will receive a refund(still haven't) my bank account is being charged 4 times a month 3.49$, 9/1, 9/3, 9/11, 9/17, and many months previous to sept. I would like either an email or phone call back to let me know this mater has been resolved. And take my bank card off ur site. [protected]
[protected]@gmail
Thanku, Julie

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6:19 pm EDT

Google google *services g.co/helppay# gb

Google often has an authorization only pending notice on my statement. This is to take things out of my account for things like Spotify or whatever the case may be. This is normal for all.

About a day later the actual money comes out of my account and the transaction is complete.

Again this is normal and have no issues.

However the $0 authorization part stays on my account for up to 14 days which is very annoying. My bank says that has to do with google. They have authorized the payment which has gone through and have no control on how long that $0 authorization stays on the statement and transaction history.

Can you please address this and stop the authorization from remaining on people's accounts after the money has been processed?

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5:41 am EDT

Google unauthorised credit card charges

Every month from on date 13th from my hdfc credit card
the following transaction is getting cut
"google *youtube [protected]"
please stop this transaction which i had not authorised
and not able to stop the transaction and also from credit card dept also not able to stop this so please block the transaction
i need refund for all the money that got cut
my email [protected]@gmail.Com
mb-[protected]

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3:53 pm EDT
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Google phone calls from representatives.

On October 1, 2018 at approximately 4:15pm EST, I received a from a woman stating she was a representative of Google and asked if I were the business owner. I responded, "No, I am the front desk clerk. You may reach the owner Mon-Fri between 7 & ..." This is where I was hung up on! This is a rude practice should you want us to do business with you. I did not get her name as it is very difficult to understand people and voices with heavy accents. Please correct their telephone matters or I will practice the same courtesy.

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4:00 am EDT

Google online fraud on google

Respeted sir

my cpp membership no ia0599986

google lingo kids (855-836-39) without my permission four thousand two hundred 4200.00 and nine hundred ninety 990.[protected]) amount both transaction in my hdfc credit card on 09/08/2018 and 19/08/2018 I have no any information this both transaction this amount 4200+990 debit my card card account kindly accept my dispute form. I heave stop my card please help return my amount 4200&990 total 5190. according our discussion. I have submitted our all supportive document

Thank you

Ashok kumar gurjar

Flat no 215 block no 3 scheme no 114 naino city indore 452010

[protected]

Hdfc card 485499*3109

Frod date 09/08/2018- rs - 4200 google lingokids

19/08/2018- rs - 990 google ratklm

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A
Akshay Maggo
, US
Jul 12, 2019 8:40 pm EDT

Hey,

I got an unauthorized charge from Google*Sergey of INR 4200 on 21/06/19. I reported it to the credit card company which is Hdfc bank .they told me to get in touch with you.

Please help me out in getting my money back.

Akshay maggo
[protected]

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K
11:53 pm EDT

Google I didn't make any i'd why every month cut my balance from my bank

Can you stop cut my balance, my email [protected]@gmail.com. hope you help me stop those unothrise act. From March starting cut my balance every month .I didn't use any service from your side so why every month cutting money from my bank account. Please stop cutting my money from my bank in Singapore. Hope you solved this problem as soon as passible.

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1:48 am EDT

Google unauthorized purchases on my account

Mrs. Bass and I am contacting Google because I've had many unauthorized purchases off my credit card for many things on Google Play. I had contacted Google in past 5 years to trying to resolve this problem. For some reason unknown to me my credit card has been charged numerous times for purchases I have not made. How can I get to resolved once and for all and mine. Who is doing this to my account I've even change my account password security and I have told Google before this many times how about this I want this resolved and I want to know who is paying into my account every time I change my account is hacked and then money is being taken off of my credit card for unknown purchases. What can you do about this and when and how fast can be resolved I live on a fixed income I am 59 years old I can't afford for someone to be doing me like this. Thank you Pat Bass you didn't contact me at 8 [protected] please. I believe there is a person of interest you can look at Robert W. Head he has used my emails I do believe as fact I know he hacked 2 my facebook accounts .

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2:17 am EDT
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Google google natural motion

Unfortunately my child has been fiddling with one of our mobile phones .. at 5 years of age he didn't know what he was doing . I have investigated these multiple charges from my bank account . Adds up to 5 charges of $17.84 .

I have now cancelled my card due to this problem .

Please consider a refund for me for my 5 year olds miner mistake .

Edwin Tomlinson
Email .. [protected]@gmail. Com

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3:08 pm EDT
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Google unauthorized charges

Have had my Visa debit card charged by GOOGLE *TARGET g.co/helppay# CA US 3 times in one day for $87.19 each. Have contacted card and will file a dispute but Google needs to take responsibility as well. No one in my family has access to this card so they are definitely unauthorized charges. Contacted Google via email and will see what they have to say for themselves. Very frustrating. Their security should be better than that.

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6:46 pm EDT

Google rcc services in ft thomas ky

The owner scams money from his customers. 2 of his 5 star reviews are from a relative with same last name. If it weren't for them, the owner would have the starred reviews he deserves. But instead he has 2.7 stars since his 2 relatives gave him 5 stars. I need help getting those 2 fake reviews off! I didn't think relatives can post fake reviews to help out their relatives.

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5:42 pm EDT

Google all google products

I deleted all my Google apps today because of your liberal political interference and social push. This does not represent the American majority and the only way to show you is to not use your products. My wife and I will strongly urge everyone we know to follow suit.

This is very unfortunate as I was an early adopter and advocate user of Google, Chrome, Gmail, Google Earth, Google Drive, etc.

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12:19 pm EDT

Google inbox ending in six months?!?!?!?!?!?!

I'm hearing now that you'll be discontinuing Inbox in six months. I would LOVE to organize my life entirely within the Google eco-system, but every time you do something like this it reminds me of how foolhardy and stupid that would be. You may not feel the backlash immediately, but our Inbox alternatives search will ultimately cost you customers & $'s

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8:18 pm EDT
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Google accounts hacked and conversations being monitored

Google Hangouts I've had my accounts hacked, invites to people I don't know on there, conversations being monitoring, and someone or a group of people doing evil things without my knowledge. Ola Benson, Patricia Rose, and Glory Mary are behind this. Nothing has been done about this and they still do what they do always. I would like to know is there something being done about this.

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4:18 am EDT

Google money debited from my account which is not authorized by me

Money debited in my account without ant intimation and i want my money back.i don't know how google charges like this these unauthorised charges are not even part of google play services.it shows the following data GOOGLE*kiwi inc/g.co/ helpp this is not fair for customers like us plz refund my money we are students and we don't have enough money our maintains and these unauthorised charges are bonus for us.
Plz refund my money with in a time..
Yours lovingly,
Gogineni Anil

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10:08 am EDT

Google re fund

Hello, this is a long story. I will try to be brief.

Yesterday September 11-18. I received a call from the treasurer department. This man said my identify was stolen and that to secure my money I was to go and purchase Google play cards. I did, I went to Stop and Shop on Montauk hwy in West Babylon, NY . I foolishly bought $1, 500 dollars worth of play cards, he then wanted me to scratch off the number on the back and read it to him. I DID NOT give him the numbers but I did scratch them off. Realizing this was a scam I hung up. I know its not Googles policy to refund play cards, unless you return it within 2 hours of time of purchase but what am I going to do with $, 1500 dollars in play money.

I am on Social Security and do not have this kind of money. Is there any way of converting these play cards into one gift card, so that I can purchase somethin more useful to me.

Google is a billion dollar company . I would think Google would and could make certain exceptions. Please consider my unfortunate situation.

Thank you
Leslie Andrechuk

[protected]@optonline.net

Case number [protected]

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5:41 pm EDT
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Google order status

I purchased a package from phantom EFX for credits while I was playing their Quick Hit game . I did not receive what I purchased. My credit card was charged.
Order #: GPA.[protected]
Amt: $19.99
Payment Method : Master card 5566
I request a resolution to this problem.
I would like to receive what I paid for.
Thank You

Phillip Alexander
[protected]

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10:29 am EDT
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Google unauthorised payments

Yesterday I already sent a complaint nobody answered. Today the same happened. Google makes unauthorised payments with my credit card over different amounts of USD varying from 1 USD to 60 USD.
I want you to stopp this [censored] and refund my money.
I never gave you my credit card number and I never authorised anyone to make payments with my credit card.
So stopp this immediately or I sue you guys.
Enough is enough.

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Update by Elisabeth Moustache
Sep 10, 2018 12:43 pm EDT

08 Sep 2018Purchase-GOOGLE *DomainsUSD  37.70

07 Sep 2018Purchase-GOOGLE *DomainsUSD  24.00

I suggest a refund for this stolen money that makes in my country a quater of my earnings. I never gave you my credit card number and never gave you permission to steal money from my card to make unauthorised payments.

Refund the money or I sue you and never ever abuse my credit card again

Update by Elisabeth Moustache
Sep 07, 2018 2:02 pm EDT

The following unauthorised payments were done and I don't know how you got my credit card number.
I request a refund.

USD 1.00 at GOOGLE *SERVICES         g.co/helppay#US at [protected]:48:50 on card 457403xxxxxx2924.

USD 24.00 at GOOGLE *SERVICES         g.co/helppay#US at [protected]:48:53 on card 457403xxxxxx2924.

USD 60.00 at GOOGLE *SERVICES         g.co/helppay#US at [protected]:48:55 on card 457403xxxxxx2924.

USD 1.00 at GOOGLE *SERVICES         g.co/helppay#US at [protected]:48:58 on card 457403xxxxxx2924.

Update by Elisabeth Moustache
Sep 08, 2018 11:53 am EDT

Again some unauthorised payments.
Stopp this and refund what is not yours.
This fraud has to stopp !

USD 32.46 at GOOGLE *Domains          g.co/helppay#US at [protected]:46:29 on card 457403xxxxxx2924.

USD 32.46 at GOOGLE *Domains          g.co/helppay#US at [protected]:46:02 on card 457403xxxxxx2924.

USD 32.46 at GOOGLE *Domains          g.co/helppay#US at [protected]:45:28 on card 457403xxxxxx2924.

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Noctisse
, US
Sep 25, 2018 6:51 am EDT

Same thing happened to me.
A lot of payments going to GOOGLE *Google Play Ap GB g.co/helppay#
I didn't think i would find so many people with this issue.
I've filed a complaint and Google told me that charges are outside of their refund policy.
All i could do was contact my bank and re-issue a card.

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N
9:18 pm EDT

Google wwe supercard game app, paid for credits but did not receive them!

My son purchased credits for his WWE SuperCard game on the 30 August, while we were travelling on holidays in Bali.
We paid for the $75.99 pack and the payment come up as successful and then the app closed off my phone screen, once we logged back in, no credits were added to his account.
He then did two others for $29.99 and they were ok and went through however once I was able to check my statement, we have paid for the $75.99.
Please refund this amount back to my VISA card ending with 3676.
If you need full card details please advise.
I can also be contacted on +[protected].

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6:35 pm EDT

Google google text

I kept waiting and waiting from my husband to reply my text but nothing arrived. Found out he texted with so many numbers and tried to confront by calling those numbers and most answered by Google. So, this technology creates a big spaces for all these disgrace women to text or sextext married men without traces at all.
"VERY SMART" technology to destroy the hearted humanity.

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
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9. Post-Submission Actions:
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Ensure you follow these steps carefully to effectively file a complaint against Google.

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