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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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S
9:44 am EDT

Google unauthorised debit from my account towards google octro

Dear team,
on 24.10.2017 my account has been debited total amounting rs.8600/- without my knowledge and involvement. the details are
1) inr3500 on pos [protected] at google octro inc trn#[protected]
2) inr250 on pos [protected] at google octro inc trn#[protected]
3) inr50 on pos [protected] at google octro inc trn#[protected]
4) inr800 on pos [protected] at google octro inc trn#[protected]
5) inr250 on pos [protected] at google octro inc trn#[protected]
6) inr3500 on pos [protected] at google octro inc trn#[protected]
7) inr250 on pos [protected] at google octro inc trn#[protected]

Requesting you to kindly check and assist in reversing the amount.

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A
12:57 am EDT

Google pos without my knowledge or permission. fraudulent deduction of money from my debit sbi card no ending on 8116

On 16th october 2017 through fraud transfers on pos [protected] through multiple transtactions numbers [protected] for google*services a debit of rs 50, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 80, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800, through txn no [protected] a deduction of rs 800 and through txn no [protected] a deduction of rs 3500 was made from my debit card no [protected]. This is unacceptable fraud and should be dealt with as soon as possible.
Amrita chowdhary

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11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google *octro inc g.co/helpp-

Dear sir

Regarding :-Fraud Transactions

My sbi account is debited today on 15.10.17 rs 7000 by debit card-OTHPG
#GOOGLE *OctroInc g.co/helpp-
I never deal with this site for any transaction in the past
sir please Request you to help me refund my money.

Acc no: [protected]

Debit card no.#

Name: ADITYA PRAKASH

Ph: [protected]

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Monoj Kumar Paul
, US
Oct 22, 2017 11:55 am EDT

Deduction from :- Google*Octro Inc g.co/helpp

Hi.. My name is Monoj Paul (rockymyangel)
Unauthorised deduction from SBI debit Card on 21.10.2017 of Rs 7000 (each of Rs 3500+3500)

Unnecessary amount deduction without notice nor purchase anything. Amount deducted 02 times of Rs 3500/ each time (Total= 7000.00) on 21.10.2017. I want my lost amount of Rs. 7000/ back to my debit card from where it has been deducted. This should be stopped immediately for this generation. Please take immediate action on this or money should be refunded by the culpit.

Name: Monoj paul
Bank: STATE BANK OF INDIA, MASTER CARD_ DEBIT CARD_ XXXX1928
Branch: Dhekiajuli

PLEASE HELP...

Ph. No. +[protected]
email: rockymyangel@gmail.com

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Monoj Kumar Paul
, US
Oct 22, 2017 11:48 am EDT

Deduction from :- Google*Octro Inc txn#
Hi.. My name is Monoj Paul (rockymyangel)
Unauthorised deduction from SBI debit Card on 21.10.2017 of Rs 7000 (each of Rs 3500+3500)

Unnecessary amount deduction without notice nor purchase anything. Amount deducted 02 times of Rs 3500/ each time (Total= 7000.00) on 21.10.2017. I want my lost amount of Rs. 7000/ back to my debit card from where it has been deducted.

Name: Monoj paul
Bank: STATE BANK OF INDIA, MASTER CARD_ DEBIT CARD_ XXXX1928
Branch: Dhekiajuli

PLEASE HELP...

Ph. No. +[protected]
email: rockymyangel@gmail.com

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B
12:22 am EDT

Google stealing

I had money drawn out of my account,
I did not authorize the payment, or give any kind of permission
I have notified customer service of Bank of America, to dispute the transaction, I will proceed with charges, because I dont order off of google, or google play, I have a statement with google play saying I havent made any purchases, so Why the [censor] is google stealing money out of my account? and how did you get my PAYCARD (from my job) info... fix this issue, or I will file charges, Im so sick of this

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10:20 pm EDT

Google removal of review

HI this is Andrew Stone of Somerton car sales 250 Brighton road Somerton park Adelaide south Australia, i am hoping you can help our business we got a Google review from ken ZoO GuRUng i phoned him soughted his complaint and he was happy to remove but on are front page it still appears can you please remove sincearly kinds Andrew j Stone owner manager.

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10:04 am EDT

Google synchrony bank

I tried to purchase a google pixel phone and finance it through the above google bank on october 4th.

Since the equifax issue, I froze my credit on all three credit agencies.

I called the bank and was told I needed to unlock all three agencies, since the SYSTEM selects the credit agency randomly. I asked if they could tell me which agency they were going to use so I could unlock it one agency and avoid the expense of unlocking all three. I was told NO. Then the agent suggested I speak with the application department. She transferred me to a random company outside the bank just to get rid of me. She was very rude. Her employee id 5459. But I doubt that is correct.

My question is - can someone tell me what credit agency you will use so I can unlock that specific one.

The last time I received a credit report my number was 896. I am not use to being declined nor am I use to this type of treatment from google.

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10:44 am EDT

Google youtube

The commercials that view during the videos that i watch on you tube have no problem utilizing my full bandwidth to connect and load, but when the video that i selected to watch begins to play the stream rate drops 60-70% and results in me being unable to watch the video. For example my max bandwidth is 2.7 mbps and google chrome has no problems using all of this to load commercials. But when it comes to something i actually need to view chrome can only manage to use .5 - .8 mbps of connection. It just seems to me that the you tube site or the google chrome browser application is giving precedence to commercials and limiting my use otherwise. This is unacceptable my browser should access every bit of information i request equally when it is coming from the same provider, i.e. you tube videos should stream at roughly the same rate regardless of content. I would like more effort put into ensuring equal access to content regardless of its commercial value for Google inc.

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6:42 pm EDT

Google unauthorized credit card charges

09/27/17
GOOGLE *SERVICES
1600 Amphitheatre Pkwy, g.co/payhelp#, CA 94043

I received two charges on my credit card for I don't know why. I was not on my computer for days before or after the date of the charges.

I had not been able to get on my google email for months and every time I would get the code to reset my password it would never work. I finally gave up and no longer have a google account.

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6:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google fraudulent charge on my debit card

9/29/17 GOOGLE *telepathic g.co/helppay#US 2.99

I want my money back as soon as possible.
1+[protected]
I have bought NOTHING from Google play.
I am an individual NOT a company
RETURN MY MONEY PLEASE!
This is a very upsetting thing to have happen, Google is my favorite site, this is absolutely ridiculous that I have to put 350 words when the amount I had was sufficient, to get my point across.

Read full review of Google and 1 comment
Update by julies57
Oct 06, 2017 2:18 pm EDT

the 9/29/ charge has a phone number you might call the merchant and get that reversed.
both charges on my account were for GOOGLE *Telepathic.g.co/helpay#US and both were for 2.99

Update by julies57
Oct 02, 2017 6:12 am EDT

please please return my money asap!

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Jeanett Campagna-Zaragoza
, US
Oct 06, 2017 12:50 pm EDT

I got those same charges on my bank statement. I am calling my bank, I'm pissed off. I didn't order anything recently.
10/6/2017 POS Withdrawal - GOOGLE *Telepathic 1600 Amphitheatre Pkwy g.co/helppay#CAUS - Card Ending In 2466 $2.99
9/29/2017 POS Withdrawal - GOOGLE *Telepathic 1600 Amphitheatre Pkwy g.co/helppay#CAUS - Card Ending In 2466 $2.99
9/29/2017 POS Withdrawal - GOOGLE *Wattpad 1600 Amphitheatre Pkwy [protected] CAUS - Card Ending In 2466 $7.99
JC-Z

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S
1:29 pm EDT

Google fraudulent charges on my debit card

Hello- I have 13 fraudulent charges on my debit card, which has now been cancelled from 15003 CHK PURCH SIG GOOGLE *LINE Corp g.co/helppay# CA GOOGLE *LINE Co in amount of .99 each made on 09/28/2017. I have contacted my bank, Citizens Community Federal at [protected] and was asked to contact Google direct for reimbursement. Please contact me at [protected]@aol.com and let me know what I can expect to happen next.
Thank you!
Susan Wing

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9:30 pm EDT

Google charges to my credit card

These are a list of transactions appearing on my discover charge:
09/24/17
Google *services
Processing -$1.00 read more about google *services
09/24/17
Google *services
Processing $1.00 read more about google *services
09/21/17
Google *services
Processing -$1.00 read more about google *services
09/21/17
Google *services
Processing -$1.00 read more about google *services
09/21/17
Google *services
Processing $1.00 read more about google *services
09/21/17
Google *services
Processing $1.00

This is the information provided when clicking on the transaction:
Google *services
1600 amphitheatre pkwy, g.co/payhelp#, ca 94043.

Please check this out.
Thank you.
Catherine baker
[protected]

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6:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google account [protected]@gmail.com

Unable to log in to my account using above account name and the password I used. I tried with several passwords I might have used.

None of the recovery methods they suggested worked. They sent codes to me that were invalid. I could not enter my recovery phone number. There was no was to talk to a live operator or chat agent. There was no e-mail address to write to. The messages saying someone was trying to hack my account was a No Reply address. No way to correct this

Ken Peale
elijah.[protected]@mymts.net

Ladies and Gentlemen:

I tried to use Google Play Store to add Ad Block to my cell phone, number [protected] and could not get in despite repeated attempts to log in as "[protected]@gmail.com" I used the password I had set up. In an attempt to recover the account, there was a question asking when I had set up the account. I do not recall the date, but there was no provision to say, "I don't remember."

Please unblock this account. To my knowledge, no one was trying to break in. This is not the first time I have had difficulty accessing my google account. I do not appreciate being mistaken for a crook!

I would appreciate more reliable service from you.

Ken Peale
elijah.[protected]@mymts.net

This has gone on for four days now. I would appreciate some action on this.

Can you help?

Re: Google account [protected]@gmail.com
Google Play Store https://play.google.com/store
Verification page: https://accounts.google.com/signin/v2/challenge/selection?service=googleplay&continue=https%3A%2F%2Fplay.google.com%2Fstore%2Faccount&flowName=GlifWebSignIn&flowEntry=ServiceLogin&cid=1&navigationDirection=forward&TL=AHnYQLzYurLIvOzoDgu7CMKGQGkMW-j-0iwmmcA_zz3L5mo79w2YooL9TnAwqCXPEaBBH3qfCim6oaQ4joduxnAVgppZmNAvE5Y0J0sUSjxw83RGK9J8gUaylITEyvmiR5D-kYBysrur-dOmJx_D33OuEXwnRWOqkQ&lid=1

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Chester Poplawski
, US
Jul 17, 2018 5:53 pm EDT

Being forced to change passwords and then to say you have to change to another that was not used in the past is causing all kinds of problems in what was it in the past. It's a problem remembering which password is used for other programs that require passwords, and, what happened to the confirmation by phone, so that we wouldn't have to change passwords

ComplaintsBoard
T
1:53 pm EDT

Google google locked me out of my phone for 24 hours because I changed my password

i was having issues with my phone last night so i had to restart it, and when i did so i had forgotten my google password so i made a new one and now its not letting me sign in until at least 24 hours, Someone said that they got locked out of there phone for three days, I can't wait that long my grandma calls me and asks for help a lot so i need that phone to be on sooner then that, This new security system is a joke and it needs to be fixed!

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7:13 pm EDT

Google google *services g.co/helppay# ca 94043 usa

I did not authorize Google or any of their representatives to charge my credit card for this service charge of $10.00. I did not sign up for anything of such nature from Goole. Please refrain from making any such charges to my account without my express authorization. Also please provide me with all details regarding this charge as soon as possible. I

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A
alfonso galvez
, US
Oct 04, 2020 3:22 pm EDT

I didn't authorize Google to charge my bank account for this service charge of $6.99 a month. Please refrain doing that now.!

ComplaintsBoard
D
3:45 am EDT

Google gmail

my name is danny bferguson 1250 e bell rd phx az 85004
i have 2 gmail accounts that have been stolen from me by a looser named allin hill dob 10/31/79.
the gmails are [protected]@gmail.com
[protected]@gmail.com
allin is using cattle control software on his computer to torture his victims that he has implanted against there will. this that i tell you may sound untrue but i assure you that i am telling you the absolute truth .

thank you .. danny ferguson, [protected]

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4:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google unauthorised debit card payment

Dear Sir,
I observe that since 13/092017 to 15/.09.2017, Rs 6500 has been debited from my SBI account which detail is hereunder
Description Ref No./Cheque No. Debit Credit Balance
by debit card-OTHPG 725635067102GOOGLE *SERVICES g.co/helpp-- 50 13, 059.19
by debit card-OTHPG 725676100960GOOGLE *Octro Inc g.co/helpp-- 800 12, 259.19
by debit card-OTHPG 725666701519GOOGLE *Octro Inc g.co/helpp-- 800 11, 459.19
by debit card-OTHPG 725674483368GOOGLE *Octro Inc g.co/helpp-- 800 10, 659.19
by debit card-OTHPG 725678111548GOOGLE *Octro Inc g.co/helpp-- 800 9, 859.19
by debit card-OTHPG 725641314126GOOGLE *Octro Inc g.co/helpp-- 800 9, 059.19
by debit card-OTHPG 725675085039GOOGLE *Octro Inc g.co/helpp-- 250 8, 809.19
by debit card-OTHPG 725643328490GOOGLE *Octro Inc g.co/helpp-- 80 8, 729.19
by debit card-OTHPG 725633202236GOOGLE *Octro Inc g.co/helpp-- 80 8, 649.19
by debit card-OTHPG 725646387782GOOGLE *Octro Inc g.co/helpp-- 80 8, 569.19
by debit card-OTHPG 725635070198GOOGLE *Octro Inc g.co/helpp-- 80 8, 489.19
by debit card-OTHPG 725672487594GOOGLE *Octro Inc g.co/helpp-- 80 8, 409.19
REVERSE POS PUR--- 50 8, 459.19
by debit card-OTHPG 725835907508GOOGLE *Octro Inc g.co/helpp-- 1, 000.00 7, 459.19
by debit card-OTHPG 725874903495GOOGLE *Octro Inc g.co/helpp-- 80 7, 379.19
by debit card-OTHPG 725848653360GOOGLE *Octro Inc g.co/helpp-- 80 7, 299.19
by debit card-OTHPG 725871933293GOOGLE *Octro Inc g.co/helpp-- 80 7, 219.19
by debit card-OTHPG 725837120197GOOGLE *Octro Inc g.co/helpp-- 80 7, 139.19
by debit card-OTHPG 725873881926GOOGLE *Octro Inc g.co/helpp-- 80 7, 059.19
by debit card-OTHPG 725842990196GOOGLE *Octro Inc g.co/helpp-- 80 6, 979.19
by debit card-OTHPG 725874903818GOOGLE *Octro Inc g.co/helpp-- 80 6, 899.19
by debit card-OTHPG 725843513575GOOGLE *Octro Inc g.co/helpp-- 80 6, 819.19
by debit card-OTHPG 725863835960GOOGLE *Octro Inc g.co/helpp-- 80 6, 739.19
by debit card-OTHPG 725831954322GOOGLE *Octro Inc g.co/helpp-- 80 6, 659.19
This is totally unautorised / fraudent with me. Please arrange to revers my amount and obliged.
Anant Kumar Nikunj.
Mob-[protected]

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7:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google * telepathic

I keep getting these charges on my card for Google * Telepathic. I did not makes theses charges and neither did none my family members. So please take off of these unnecessary charges on my card it would be highly appreciated Thank You So Very Much ! Would mean a lot to me. This has been going on for about a month now I'm pretty sick & tired of it
- Gimel K. Arrebola

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2:49 pm EDT

Google unauthorized debit card charges

Here are the dates
9/13/2017
Google * igg mobilegame
Location: g.co/helppay, ca
Purchase date: 9/13/2017
Category: retail stores
There are 5 of these and now here are the prices
19.99
9.99
4.99
19.99
4.99
Thats just today!
Here is the ones from the 9/11/2017
Google *igg mobilegames
Location:g.co/helppay#, ca
Purchase date: 9/10/2017
Catergory: retail stores
This one is for 1.99
They are all the same now im just giving the dates and the amount
9/11/17-4.99
9/11/17-4.99
9/11/17-4.99
9/11/17-4.99
9/11/17-4.99
9/11/17-4.99
9/11/17-9.99
9/11/17-9.99
9/11/17-9.99
9/11/17-9.99
9/11/17-19.99
That is just this month I would really like it if you would just give me money back

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5:43 pm EDT

Google threaten to remove us from the internet if we do not pay them

This company calls NON STOP. They us there is a problem with our google listing on the internet. Then a representative comes on and tells us if we do not pay a minimum of $389.00, we will be removed from google and the internet entirely.

The call today came from a #810-4024. Above number on the phone was the #V90818241300021.

They call numerous times per day. I have 2 business and they call on both. Sometimes they call on my cell #.

How can we stop this?

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cocerned
, US
Sep 14, 2017 10:03 am EDT

The best thing to do is to stop answering the calls, I get that same thing every few months when I somehow show up on the list again.

C
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cocerned
, US
Sep 14, 2017 10:01 am EDT

This is NOT google, but some nefarious "company" trying to rip you off.

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6:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Google google *telepathic g.co/helppay# ca

I have been getting charged 2.99 for I don't know how long without realizing it. No one in my family has authorized this charge and we have no clue what it is for. I would like for these charges to stop I have gone into my google account and deleted all of my credit cards and stopped all charges but I am still being charged. Please fix this problem.

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adventuretime1211
, ID
Dec 26, 2017 10:53 pm EST

My eleven yo son got hold of my credit card. I now have a bill with lots of g.co/helpay# Gbr from google you tube for amounts anywhere from @$ 16 to $43 What's he been doing and can I get this money back?

G
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Googs19
, AU
Sep 08, 2017 1:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My eleven yo son got hold of my credit card. I now have a bill with lots of g.co/helpay# Gbr from google youtube for amounts anywhere from @$2 to $150. What's he been doing and can I get this money back?

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Google?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Google Customer Service. Initial Google complaints should be directed to their team directly. You can find contact details for Google above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Google. Discuss the issues you have had with Google and work with their customer service team to find a resolution.