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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:57 am EDT
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Google google moon frog labs & google sarvice charges

i am lalit gautam requesting my sbi bank ac no.[protected] is six unauthrized transaction date 15-04-2018 moonfrog labs amount 11800 pos [protected] txn.65880 time 12.15 a.m. same time amount 1180 txn.658978 time 12.15 and 300 google miniclip txn.341739 time 2-26 a.m.other google service txn.665248 time 2-24 a.m.google service txn.676157 time 2-32 am. requesting return my total amount 13130

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10:43 pm EDT
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Google unauthorized multiple accounts and associated charges

On April 4 2018 I signed up with Google Adwords, specifically turning down offers to sign up with Adwords Express. They signed me up for Express anyway, so I ended up with both accounts. Google pushes Express, because they profit immensely from new users making uninformed ads and campaigns producing wasted money on the Adwords pay per click platform. For years I used adwords, paying between $1200 to $1500 per month for at least 5 years, a total of more than $75, 000. (Adwords Account # [protected]). I did very well in my business, Reno Tahoe Taxi, thanks to Adwords. My recent sign up experience was a nightmare, dealing with total confusion with their agents and me trying to get credits for unauthorized clicks on accounts I never signed up for. It is insulting to spend hours trying to resolve this. I went through several different agents and a manager. It is clear no one under any circumstances will get Adwords sympathy. I think Google has become arrogant to the point that no matter their own mistakes, they make their customers pay hundreds of millions with their own uninformed mistakes that produce unproductive clicks. I enthusiastically look forward to finding a legal forum to make Google accountable for their unprofessional business model and attitude.

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Update by Reno Tahoe Taxi
Apr 13, 2018 10:55 pm EDT

My problems started April 4, 2018, and resulted in turning off any Adwords activity as of April 13, 2018, 7:30pm. This after multiple attempts to get resolution.

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3:38 am EDT

Google debited inr 10679 without authenticating

Dear Sir/Madam,
The above mentioned company has been deducted RS 10679 from my SBI account with out my authentication. My money has been deducted from 2nd April to 8th April, 2018 in several transactions. Details of the deducted transaction ha been attached.
So kindly request you to investigate on this issue and kindly help me to get my money back.
Kindly do the needful investigation as soon as possible, so that we will be thankful near you.

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6:43 am EDT
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Google unauthorised debits

Dear team! On 08-04-2018 at around 1.40pm ist
My account has been debited by an amount rs 12, 447.
The details are
Rs 50 on pos [protected] at google services txn #
[protected]
Rs 7899 on pos [protected] at google octro inc txn #
[protected]
Rs 499 on pos (protected) at google octro inc txn#[protected]
Rs 3999 on pos (protected) at google octro inc txn #[protected]
Request you to kindly check and assist me in reverting the amount.
Thanking you!

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Update by Hari Sudan
Apr 08, 2018 6:49 am EDT

The complaint I launched was regarding debit of my account without my knowledge and involvement! Kindly persuade the mater and help me in reverting my money back

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5:06 am EDT

Google rogue scam company

There is a Company called UK SERVICES Today advertising on google that are ripping off women on their own. They are a locksmiths that claim to be in Aylesbury but are actually based in London. The guy turns up in a clapped out blue car that cant be road worthy . I had him to let me in to my front door and he said he would have to drill the lock out. I asked how much and if he had the lock to replace it and he said it would be £89.00 so I said ok go ahead. He then, once he had drilled the lock out, told me that to supply and replace the barrel that he had just drilled out would come to £214.00 including VAT. I obviously complained as this is not the price he quoted but he only dropped it to 170.00 knowing I had no choice but to agree. He did not offer an invoice only a photo of the payment receipt. I have since spoken to UK Locksmiths and they said they are getting weekly complaints about this company from women stranded that are being totally ripped off and basically held to ransom by this scam company. Apparently they charged a woman with her small kids that were locked out over £400 to let her in and change the lock. again this is not the price that they quoted. This company are totally taking advantage of the situation that you are desperate and then waiting until you have no lock on your door to tell you that the price is seriously inflated and you have no choice but to pay. Their site says that gaining entry is £59.00 labour and £19 for the lock. When I told him this he just made up a load of rubbish that that was just for drilling the barrel out and that the lock is expensive and time and labour. It took him 2 minutes to drill the barrel out with some cheap drill and then another 2 minutes to put the barrel in with 2 screws and he used the rest of my lock. The lock was just a basic yale barrel that you can get at B and Q for £20. Totally disgusted with this company and their attitude. When I told him that there was no invoice for the works he said that he was told that I was in a rush and didn't want an invoice. This is totally untrue, I was not offered an invoice only the photo of the payment slip for £170. I rang to complain again the next day and said I wanted an invoice as he is charged me VAT so should provide a VAT invoice. He ignored the request and when I said I would report him to trading standards he just said go on then.
This company are a disgrace and trading under false advertising and false promises, totally misleading the customer until it leaves them in a very vulnerable position where they have no choice but to pay extortionate amounts of money. When I spoke to UK locksmiths and asked how much he would have charged for the same job he said it would have been between £90 and £105. This is what I would have expected not the £214.00 that they tried to charge me and only got it down to £170 as I argued the point and insisted on speaking to the boss.

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3:11 pm EDT

Google unauthorised credit card deduction

Google [protected]@GOOGLE.com

Ref [protected]

This transaction is unauthorised

Upon checking my credit card statement, there is a transaction from google that I have NOT AUTHORISED. I have no idea what the charge is for. Please see the picture for full details.
I have sent a dispute to the National Australia Bank for further scrutiny and resolution.

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2:31 pm EDT

Google unauthorized debit card charges

Hi my name is Jessica Dexter! You are taking unauthorized charges to my debit card. I have notified my bank on my end! These so called charged you are taking will no longer happen. What a scam and absolutely ridiculous on your part and should be ashamed. There was $14.99 alone just this morning, who knows how many more. My debit card ending in #3315

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10:25 am EDT
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Google games etc

I am a senior citizen. I have had all kind games. Etc taken out of my bank account. On card ending in 3451. Since jan. Feb. 2018.. Now I had my cardclosed acct. I order new card ending in 6004. It has started again.. Please refund all my money. I am on a limited income. My old phonecwas [protected]... New [protected]... Help asap. Itvwas [protected]@gmail.com... Bank acct. Name freedom 1st 1645 webster st. Dayton. Ohio 45404 please help me... Karen robinson

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7:22 pm EDT
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Google gmail account

Ive had my account for years and most of my apps are linked to it recovery options are not working either they have blocked a much needed account ive simmited screen shots of activity and called someone claiming they work for your company and he accused me of leaving the us which i have not ever since the day i was born ive residing in the us only how can we fix this problem without attorneys because im getting very irritated sigmed kimberly cline my gmail thats been locked due to failure of pasword has been locked for 3 days and ive gotten nowhere with your company so far its [protected]@gmail.com

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2:04 am EDT

Google the swift life app

I have been trying to get my account recovered for over 2 weeks now by chatting to customer service. They send one messsge every 3 days and are now ignoring me completely. I have had no updates on my account and I'm even being ignored by the Swift Life twitter who I have asked to follow up. I would like some sort of update on whether I will get my account back or I'm just deleting the app completely because I'm fed up of waiting and being ignored. It shouldn't take this long. A conversation with customer service shouldn't drag on for 2 weeks.

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10:26 am EDT

Google unauthorized debit card charges

google *ironhide g.co/helppay# 02/23 AU Dollar 4.19 X 0.7852029 (exchg rte) was one of the transactions that I did not even know of. On Feb 26, 2018, I went to see my bank account and I saw Ironhide... I did not apply for anything like ironhide. Including *PeakGames g.co/helppay kept piling up on my bank account for $2.39 for almost every transaction. LINE Corp g.co/helppay# 03/09 AU Dollar 2.99 X 0.7859532 made me pay for March 9th and 10th. I am upset with the unknown transactions I am not aware of. Please... I need to refund my money because I cannot deal with this kind of issue on my bank account anymore.

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7:38 am EST
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Google google telepathic

I have been charged £13.95 on 13th Feb, March, January and December and not signed up for anything, it is listed on my bank statement as a debit card payment by Google telepathic. I am a single mum and need this money back as soon as possible as I cannot afford this and has left me in extreme hardship and I have no idea what Iv been paying for. My email address is [protected]@yahoo.co.uk and I would be great full of this can be dealt with immediately

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3:36 pm EST

Google constant phone calls to my business daily

Every day for the past 3 years we have received at least one and sometimes up to 3 phone calls per day wanting us to update our google listing. Although we have explained that none of the information has changed and does not need updated, we continue to receive calls. Although we have pressed 9 to be removed from the calling list on numerous occasions, we continue to receive phone calls. We are not going to pay $299 to update a listing that does not need updating.in fact, please remove us from being listed all together! We refuse to be held hostage by annoying and unnecessary phone calls any longer. If we are not taken off of the call list and these harassing calls do not stop, we will report google to every authority possible. Remove interwest electric, inc. Denver city, tx [protected] from your google listing and call list immediately!

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7:42 am EST

Google 2 fraudulent transactions google play store

Hi
I had 2 fradulent transactions happened on my Debit card with out my concern or otp as below on 28th February 07:58am 28/02/2018 OTHPG 805944967718GOOGLE *Netflix [protected] debit Rs 800. oo same day in evening time 4:54Pm 28/02/2018 OTHPG 805936645715GOOGLE *Netflix [protected] debit Rs 800. oo. Both are happened from GOOGLE *Netflix [protected]
Two times I lost inr 1600, 00 with out my involvement.
I never deal with this site for any transaction in the past.
Request you to help me, Please Refund my money

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5:26 pm EST

Google slotomania/playtika

Unauthorized charges and going back and forth with you guys over a year and slotmania just got back to me finally! they blame you, you blame them, yet you still have there game up, that i don't use. I stil yet to recieve a refund and nobody is doing anything about it! i am still waiting, and coveintly slotmania has no number in usa! fraud fraud fraud and google is fake and fraudlent too!

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5:02 pm EST

Google gmail

Pertaining to G Mail, my complaint is that email not correctly addressed to me at "[protected]@gmail.com" is being directed to my email account. Most of this is unwanted advertisements and are directed into my spam folder, some days with up to a hundred or more. One example is sent to To: [protected]@08qCM.VO88f.JNV33.__Rand(97; 190.45sb.[protected]@amfd02.alpha-mail.net. Please explain to me why a file extension other than @gmail.com is directed or otherwise misdirected to my G Mail account and how do I regain control of my email. many of these solicitations do not include a link to unsubscribe. Please help as I am very distraught with this issue and feel vulnerable and threatened. This also makes me question the services you are providing as to mail I send, Is it reaching whom I am sending it to or is this also being misdirected?

the following is just a small grab at some of the addresses that end up in my email. as you can see they are clearly not me.Please fix this ASAP
To: 97, 190.P48j.[protected]@amfd02.alpha-mail.net>
To: 97, 190.P48j.[protected]@amfd02.alpha-mail.net>
To: 7Dm95R7qMu.[protected]@8Fq1VO.alpha-mail.net>
To: [protected]@yahoo.com
To: [protected]@LG46r.Y2HB2.23eti.__Rand(97; 190.6p9r.[protected]@amfd02.alpha-mail.net

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Scary3
Henrico, US
Dec 18, 2021 3:18 pm EST

amfd02.alpha.net continue to receive sexual implicit, dating requests etc via this extension on email--sent from. Can't get gmail/google to do a dang thing about it, it gets super annoying to continue delete, report over 100 a DAY. Why don't they put better filtering on incoming spam--especially sexual emails.

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8:26 am EST

Google I am complaining because someone has hacked my personal email

Since yesterday someone has hacked my personal account my email is or better said was
[protected]@gmail.com
I have no longer access to my email account! I also noted that he changed the verification questions that I used to have and maybe even added another telephone number but for that I don't know! This person device was located at Limassol Cyprus, from Firefox 58.0, IP address: 93.109.92.130, February 10, 11:42 AM from windows it is an unrecognised device and I tried multiple times to remove it or even report it but he was keep changing my passwords and at the end he managed to change also the verification questions as I said and now google is sending me text messages to my personal phone which is [protected] (cyprus) but then when i enter the code it makes another verification question which I DIDN'T put!
I am kindly ask to recover my email but only when you call me or contact me on my phone [protected] which is the only phone you can find me!
I also had send some request from my new email [protected]@gmail.com
and is linked with my friends email as a recovery email which is [protected]@hotmail.com! Please I kindly request to help me and recover my email because is very important to me I am a student and is also linked to my university this person also hacked my ICloud cause it is connected with this email! I would like to hear from you either to my new gmail account or send it to my friends the most accurate way is via phone!
Thank you in advance
Ellie Argyridou Lachmann

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2:47 pm EST
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Google customer service at [protected] leo garcia unethical conduct

I am an individual not a company

On Saturday 2-10-18 I called [protected] in order to get help with a questionable pop-up claiming to be from Google Chrome stating that my financial account passwords may have been compromised and giving the number [protected] to contact. I had to reboot my computer to get out of that screen. I then searched Google customer service and was given the number above [protected]) to call. On calling that number the female who answered did not identify herself as being affiliated with Google. She directed me to call [protected] for technical service.
I called that number and spoke to an individual who identified himself as "Joseph" who addressed my issue. He took control of my computer and began diagnostics. He called me later and told me I needed to have a Dell firewall 2600 installed to remedy the problem and then removed. He told me I would need to pay $1500.00 as a deposit paid for by purchasing Google Play cards and I would be refunded $1495.00 paying $5.00 as "rent".
I bought the cards and supplied the information from the cards and purchase receipts by scanning them while he was in control of my computer. I also spoke to a man who identified himself as "Leo Garcia".
I was directed to leave the computer running while the firewall was installed and he would call me back. He called later and said to leave the computer running all night and he would call me around noon on Sunday.
I called [protected] Sunday around noon and again the female answering did not identify any affiliation with Google. I gave her the phone number given to me by Joseph [protected] ) and asked her to verify that Joseph and Leo Garcia were Google employees. She stated that the persons and phone numbers were legitimate.
At 12:32 PM I called Joseph [protected] ) since he had not called. He stated that more issues had been found and he would call me back. He stated that my computer had been infected with a virus from Russia and Nigeria and that a different firewall, Dell 3600, would have to be installed to correct the problem. He told me that I would have to pay a $3196.00 deposit to have it installed but Google would refund the entire amount.
I stated to Joseph that my issue with that plan was that I had never verified that anyone I spoke to was actually with Google and I would need to verify that before sending anymore money and the plan he was proposing was developing as a scam. Joseph then referred me to Leo Garcia.
I expressed my concerns to Mr. Garcia that I had nothing but their word that I was actually dealing with anyone from Google. I told him all I needed to do was to verify who I was dealing with. Mr. Garcia became very irate that I would suggest he was involved in a scam and offered me a pass to come to their facility in NY to verify it, which made me more suspicious since I am in NC and he knew there was no way I could come to NY. He said he would not speak to me any more, ended the repair activity on my computer and hung up. I had insisted that I needed more verification than a voice on the phone to verify I was dealing with Google before I sent more money to them. As far as I could tell, he could be the one responsible for the virus and since he had control of my computer since the pop-up the phone numbers may not be valid.
All I want is my computer repaired. I have no problem with posting the deposit if I can verify where it is going and I will be reimbursed.
Please contact me by phone [protected] or [protected] as I will not be using my computer due to the possibility of a virus.
Thank you
Thomas Evans

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2:22 am EST

Google unauthorised debit card charges

Arun Mishra
Three unauthorised transaction were carried out from my debit card on 8th Feb 2018 at 4:29 pm from google*cryptapp, of three transactions: first debited Rs. 50, then Rs.5000, and subsequently for Rs 6000.
We have connected authorities in our SBI branch where they registered complaint with State Bank of India and provided ticket No. [protected].
I, thus request to kindly look into the matter and refund back the said amounts as early possible.

My mobile no. [protected] and e-mail ID is [protected]@yahoo.co.in.

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Roxy baby
, US
Feb 16, 2018 1:31 pm EST

My name is Roxanne Sparks. Last night on 01/15/2018 my 5 year old granddaughter was playing "Talking Tom Gold run". Without my knowledge. She decided to click on 2 of the characters. One cost $49.99 the other $99.99. Normally when she clicks on something that costs money She hands the phone to me because it requires my password. It did not do that this time. the only reason I caught it was because she was about to buy another. that would have been another $39.99. I told her no. she then told me about the other 2 she picked. She didn't know that she was spending money. I almost had an asthma attack when I saw that she spent $148.00. Money that was meant for bills. I don't get a lot of money. I am on a fixed income and need every penny I can hold on to. I need you to contact me immediately. My phone number is [protected]. My email is roxyrose1959@yahoo.com. My address is 3114 8th Street F, Lewiston, Id 83501. Please get back to me ASAP. Thank you.

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6:03 pm EST
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Google google - unethical behavior

Account #: [protected]
In Nov, 2017, I contacted your company in good faith because I am a small business who need help and I honestly thought Google was a good company. A representative in India discussed with me what I needed - an ad to run for Christmas with a budget of $500. I gave him permission to set up the ad and that was it - they only reason I knew the ad was up and running was seeing it on the web. The next thing I know it is the end of January and my bank account is overdrawn and I am bouncing checks. I have received no bills, no updates - nothing. The only correspondence I received was that my bank account needed updating. How can Google justify this? Your 'Customer Account' Dept tells me this is my fault because all they did was set it up for me but where is the customer service in that - how was I to know I was going to keep getting charged for something I did not ask for nor did I want. This was a one time thing for Christmas only. I am at a loss as to how a company with Google's reputation can sit there and deny a small business a refund that is clearly justified. I know $1000 does not mean anything to Google but I can't pay my bills because of your so called help.

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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