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4.4 8772 Reviews

How responsive is Google's customer service?

257 Resolved
1241 Unresolved
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Google is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that Google has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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Google reviews and complaints 1518

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12:56 pm EST
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Google development support

why is it that google dev support even exists, we have been developing an app for android for the past two and a half years and during this time have waited for a response for 11 months, on this occasion it is 16 weeks. Does anyone have any idea who we should contact? A company of this size should at least have support, particularly when you have to pay for the account and i assume service, but the contact is diabolical and support none existent.

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8:02 am EST

Google google play app / helppay

Hi.
So it's just like in the title. Google has charged me already about 50 euro, in title of transaction there is same comment like in title. I'm after sending email to Google payments but I've heard nothing back but you're still charging me. I don't know why! First of all I've checked did I've provided my card details in Google play ap but there is nothing so I even can't delete form of payments cause there is none. Can you tell me for what are you charging me? Because it's not funny anymore and I've heard nothing back from you since I've send an email to Google payments but still you are taking my money!

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Stanislav Klimek
, US
Jan 02, 2020 3:54 am EST

Dobrý den,
Já nemám žádné předplatné, nic nenakupuji a stále mi berete peníze, je to každý týden.
A tuto už nejde . Zrušit si u vás číslo mojí kreditní karty, nebo mi vraťte všechny peníze, které jste si neprávem vzali.

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Vitezslav Kolář
, US
Jan 18, 2020 10:34 am EST
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Dobry den,
Já nemám žádné předplatné, nic nenakupuji a stále mi berete peníze, je to každý mesic.
A tuto už nejde . Zrušit si u vás číslo mojí kreditní karty, nebo mi vraťte všechny peníze, které jste si neprávem vzali. čislo karty 5168...7292 děkuji Kolar

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D
8:22 am EST

Google opt out no more google

why are you FORCING me to sign documents!
I want opt out
I don't want your crap showing me ads all down a site" I like RELAXING on"
(relaxing = being able to use a site with out the worry that scrolling the page creates
a wrath of pops because a glitch means you pressed them all)

p.s. no email so this compliant is going no where!

I will use Russia`s search engine at least they don't censor my search
I am going to tell everyone on social media and friends to ditch this scam artist
called google money grabbers,
let me be clear I don't mind pay for something I can have, hold and cherish...thin air(nothing) deservers no money

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10:35 pm EST
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Google unauthorized deduction or online purchase from my debit card

I had been charged on my debit card 3 times. One time for Rs. 96.21/- second time for Rs. 431.53/- and third time again for Rs. 431.53/-. Together it was Rs. 959.27/-The first time charged of Rs. 96.21/- got credited to me but the remaining two transactions of total Rs. 863.06/- are still debited through fraudulent activity. It was charged in currency of Pakistani RS on 13- November-2018.

The payments was not authorized by me. My debit card wasn´t stolen and I don´t know what GOOGLE *LINE Corp is. Please check it and pay back the the total amount ASAP to my bank account, because I had to cancel my credit card. Is look like somehow have my debit card information. I can´t understand how that is possible, cause I never used my card online for Line Corp. I´m sending you photos - screens of my bank account - there you can see the charges.

Please help me ASAP! Thank you very much.

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5:44 pm EST

Google transaksi cci intelli

Sudah 2 bulan saya mendapatkan transaksi CC dri google atas transaksi CCI Intelli. Tapi saya tidak merasa pernah belanja di merchant tersebut. Notifikasinya sebagai berikut:

Nama Merchant : GOOGLE *CCI Intelli
Nominal : IDR 58.208
Tanggal Transaksi : 17/10/2018 21:59

Ini transaksi apa ya?
saya gak merasa kenal ini apa..
Tolong dijelaskan.
Terima kasih.

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6:01 am EST
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Google google pay

I purchased many packs for my game "endless frontier"

I have not received some. The dev says it's Google, Google says it's the dev. Now neither will respond to my emails.

There are $1000+ nzd worth of stuff missing from my game.

The dev acknowledged that I did not receive the purchased items, but says someone else got my stuff so they don't have to give it to me know.

Google acknowledged that it was most be likely a glitch but says they are only providing content and have absolutely no responsibility.

Any advice please?

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12:03 am EST

Google google, microsoft, hotmail, gmail.

I have been hacked stocked to where I live and 30 some home invasions later I still don't have my account back [protected]@hotmail.com absorbed through carols account through Ashley's account and haven't had access to it since please for the love of God give me my account back several in authorised users have been it my boss Ashley and who ever owns [protected]@gmail.com and who ever stold carols phone and account [protected] and [protected] [protected] [protected] these are the numbers associated with my accounts [protected] [protected] [protected] anybody help me here there stealing my tools poisoned my dogs vandalizing vehicles redirecting my phone calls there's literally nothing there not doing and I've done everything I can

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9:30 pm EST

Google play store gift card

I got it at walgreens in the amount of $100.00. To use on Google pay. I try to return it but walgreens said they can't do nothing about it that it is google policy. I try to use the balance in google pay but not able. I call customer service to have it transferred from play balance to pay balance google that is, customer service cannot do anything. Is it really customer service? Is more like ripoff service at this point to me. How in hell I'll spend $100 in google apps. I jave a life and can't be using apps all the time to get my money worth. Please do the right thing and refund my money. I paid cash at walgreens but i am willing to accept yhe amount at my google pay account. Yes answer me with a tiny yes 👍. Or a big no 👎. And i will take it from there. Thank you

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DtBabs
, US
Dec 06, 2018 1:44 pm EST
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I have the same issue. Why can't you return a gift card if you have never used it or scratched off the code?

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8:55 am EST

Google google business

I keep answering calls for Google Business at my place of employment. I have repeatedly told them this was a hospital and to remove us from the call list and all I get is them hanging up on me. This projects poorly on your company as well as whoever is handling this part of your business. I guess I am going to have to register a complaint at the federal No Call Line. Thanks for more waste of my time.

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11:58 pm EDT

Google mustafa purka side lady

Actually I plan to build a case consumer court to mustafa under the "customer humiliation, action for the contempt". My time told me first time leave it.
Yesterday (27.1.18_4.30 pm) we went to mustafa to buy the saree. My wife seeing the series in the rack, at that time I also trying to search the sarees. I saw the bottom of the black colour dress I thought something like new one. Then immediately take out that dress then only I realize that he's muslim dress burka.
Suddenly your lady worker comes and scold me how come you take the dress from the rack? I'm totally disappointed.
"she's short and fair indian tamil lady."
In between my wife select the hundreds dollar saree.
But because of her I don't want to buy the mustafa center. I don't know how many millions/year mustafa lose because of her.
Came out from mustafa and buy in ganesh textiles.
Actually I plan to build a case consumer court to mustafa under the"action for the contempt". My time told me first time leave it.

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1:20 pm EDT
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Google bill for hbo and cbs

I am being billed by both google and roku for CBS and HBO. I called the billing dept at [protected] and spoke with Ryan. I had a hard time understanding him due to his accent and his inability to clearly explain what he wanted me to do on the TV site. I asked to speak with someone else. He refused. I explained I found him difficult to understand and he still refused. I asked to speak to his supervisor and he refused. My issue is unresolved.

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12:59 pm EDT

Google n3twork. inc g.co

I have an amount of $9.99 taken out of my checking account on 10/24 and I do not have nor use anything with this site. I also have another amount from Google Music from 10/22 I do not know who or where you obtained my checking account information but I want the charges to my account to stop. My name is Susan Delgado, Jordan Credit Union account 77645.3

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11:19 am EDT

Google I am constantly receiving "purchase - google *telepath mountain view ca 45263"

My husband and I would like to stop this payment for services we can't figure out. For some reason we started to see "Purchase - GOOGLE *Telepath Mountain View CA 45263" On our banking statements. We can't figure out what the funds are being diverted for and to. we can't afford 'mystery' payments so could you please help of find and stop this financial leak?

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3:09 pm EDT

Google sniper 3d game on android

I purchaced diamonds so I could buy the Level 14 assualt rifle and didnt recieve the diamonds or the gun. My bank account was charged 20.00 the same time I purchaced the items. My account is under [protected]@utah.gov and playstore name name is Gloatingmonkey my name on the game is CrueManDingo.
Can you either credit my account back or renew my purchace.
Thanks
Justin

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8:43 pm EDT

Google can't stop google from charging my credit card

I can't get Google to stop charging my Capital One credit card $500, twice a month. I cancelled my credit card and Capital One issued my a new card. Google has a "deal" with VISA and VISA gives specific companies, like Google, the ability to locate my new credit card and continued to charge it for services. I called Capital One and put a "block" on my credit card for Google. Goggle just changes the specific nomenclature to get around the block and still continued to charge my credit card. I was left no alternative from Capital One but to close my credit card account.

Two things:
1. I can't believe that Capital One doesn't have control over their bank and my credit card issued my them!
2. I can't believe that Google has so much power that they are over powering credit card companies and can bully their way into charging you for services you don't want anymore.

Something in this country needs to be done about this credit card blackmail!

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8:45 am EDT

Google being charge for peak gaming and have not purchase anything from them. just got a call from my bank to inform me of the charges

A gaming thing called peak gaming has charge my bank card over this past week and week end.according to my bank .I just received a called from them this morning informing me of these transactions.trying to get in touch with you guys to try and reslove this matter but can't find a phone number for you guysive talked to officials at my bank and I've been inform to reach out to you guys first and allow you to reslove this issue.and if it can't be resloved on your end to then dispute it on my end so I'm trying to get in touch with some one on you end to handle this matter. Thanks

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8:01 am EDT
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Google follicle rx

I have ordered on 2 different dates, 1) 28 june 2018 & 2) 07 sept 2018 and not once has any delivery been made of the folliclerx product that I have ordered. Every time I have queried im being told to be pasient and to go to the nearest po in my area and search manually which I have done several times now but still no parcel. Im sick and tired of being told lies and each and every time its the same old story. This is pathetic and the advertising is false. They just steal your money. When you query the issue they just keep quiet and dont know what to say. The online chat looks like to be a machine talking to you because the same old story over and over again. Its been 4 months now with no parcel. I want a refund of r805 plus interest immediately.
This website is a scam as many people have had the same problem as myself. I need this to be taken further and require a response with feedback on the way forward. I will not let this go on any further

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3:13 pm EDT
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Google unauthorized credit card charges

On oct 9 I purchase coins for I was also charge another 37.99 on oct 10 I Didn't give permission for you to put all the rest of these charges I will be going to my bank this is fraud abuse of my credit card. AUG 14 Gpa33852726652414551 ] GPA AUG 14 3:41 GPA33031804937846246 26.99 ] GPA AUG 23 5:41 pm GPA [protected]:99 ] GPA AUG 25 7:55AM Gpa [protected]:99 ] AUG26 12:51 am GPA33223830680899204 53:99 ]AUG 26 12:51AM GPA [protected]:99 AUG 27 2:14 PM GPA [protected]:99 sept 3 4:06 pm GPA [protected] ] GPA sept 295:04 pm GPA [protected]:99 sept 9 CHARGES WERE 80:99 I have never spent that much at one time the total UNAUTHORIZED CHARGES ARE 378.99 THI IS ABUSIVE OF TRUST zid 3474763

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9:11 am EDT

Google google *invoice google *invoice2 mountain view caus

This is the 3rd time I have had charges posted to my account from google. Just this morning I see checking my bank statement Google *Invoice Google *Invoice2 Mountain View CAUS I don't even know what the hell that is, good luck trying to submit a report to google, I have gotten badly burned by google in the past, with my 8 yr old clicking on a robolox game and my bank account being charged 200.00. I even took my bank account info of their site, and still I'm seeing charges. Google would not refund the money, claiming the charges belonged to me, my bank had to. I don't need a crystal ball to see a class action lawsuit in Google's future they are the next monsters on the internet. I am going cancel my card with my bank. The FEDS really need to look into google "business practices"

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Sherri slaght
Flint, US
Jun 13, 2021 6:07 pm EDT

I'm having the same issue I'm going to sue these [censored] I have no ideal who or what this [censored] is I guess I'll have to cancel my card to I've been over drafted in my acount 3 dam times because of this mountain view [censored] I'm pissed

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12:23 am EDT

Google unwanted ads that get in the way of my search

Practically every time I institute a search now, something irrelevant to the subject I have my mind on pops up! It discombobbulates my train of thought, and injects anger into my psyche.

I am a scholar, and in hot pursuit of ideas to piece together. It is not easy. It is like throwing sand in my eyes!

I do not want to hear about cellular phones, cosmetics, travel, or even at that moment, something I am interested in. It is like billboards in the national park of my mind.

I also don't like to have to register as Socials to get my complaint heard.

Trudy Myrrh Reagan, author and artist

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Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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