Menu
Google Customer Service Phone, Email, Contacts

Google
reviews & complaints

www.google.com
www.google.com

Learn how the rating is calculated

4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Google has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Google. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Google reviews & complaints 1496

Filter reviews by rating
5
7263 reviews
4
1 review
3
0 review
2
0 review
1
0 review
Sort by:

Newest Google reviews & complaints

ComplaintsBoard
D
3:46 pm EST

Google sponsored ads

I taped an ad yesterday inquiring about health insurance. I already have insurance through work, and I was just wondering how much they were paying. Since this I have been bombarded with phone calls, texts and e-mails regarding insurance. This is honestly too much. It makes me rude to whoever calls cause i'm just sick to the point i'll never tap another sponsored ad again I promise. Just thought you should be aware that this is too much of a good thing.

Read full review of Google and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
L
L
LynneMarieOlson
, US
Jan 28, 2019 1:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Having the same problem..and now google is allowing pop up ads for their stuff on my cell phone...I want it stopped!

ComplaintsBoard
L
8:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Google google play

On november 9th, 2018, I got an email from my boss asking me to buy $1500 worth of google play gift cards. I went to duane reade in new york, got 3 gift cards of 500$ each. After some minutes I realized the email from my boss was a scam (someone using his name but with a different email). Because I found out about the scam right after I bought the gift card, I didn't send the gift cards to the scammer.

As soon as I got home, I called google play customer service (855-836-3987) to check how I could get a reimbursement of those gift cards that I was not going to use it. After talking with various customer service rep, and being reluctant to provide the gift card numbers, I finally gave to them and they checked that any of the gift card was redeemed: finally good news :).

After hours on the phone, back and forth to see which party could give me a reimburmsnet, one google play customer service supervisor (marky) gave a call to walgreens corporation (1-800-925-4733). The customer rep from walgreens, marky (google customer support supervisor) and I spoke about the procedure to get the refund since the gift card was not redeem.

After providing the gift card number again to the walgreens supervisor, opening a case, I was informed that walgreen's third party was going to investigate the case. They needed 2-3 weeks. By the end of the call, marky (google play) asked the walgreens supervisor if he should deactivate/block the gift cards until the investigation was happening. And the walgreens customer rep said "yes please go ahead and block/deactivate". Marky send me an email using a case id

After that call, I felt safe and happy with the resolution: my gift cards were deactivated/blocked and walgreens third party was just going to investigate to check the card was not redeemed, which was confirmed innumerous times by google on the call of november 9th. I hang up the phone happy, everything made sense, gifts card blocked and now wait for investigation!

Walgreens after some weeks (nov 28th), sent me an email saying "we have worked diligently with our gift card vendor to research the cards that you purchased from walgreens, and I regret to inform you that all of the funds have been depleted from the cards. Unfortunately you will not be eligible for any reimbursement."
I told them this should be a misunderstanding and that they should recheck.

On dec 4th, they got back to me again and said "our gift card processor has reached out to google to recheck the status of these cards and i'm sorry to inform you they have confirmed that the cards have been redeemed. There's nothing more we can do to assist we have closed the case"

So I had to call to google play to check was going on. On dec 10th, I spent almost 3, 5 hours on the phone with google play customer service and had a horrible customer service! Spoke with a bunch of reps, explained the story dozen times, provided the gift cards number again. The only thing they would say it was that the gift cards were redeemed. I told them it was impossible since during the call of november 9th (with walgreens) and marky (google play supervisor), marky said he was going to deactivate/block the gift cards). Google play reps told me, that they don't disactivate/block gift cards. Right at that moment I realized something very wrong happened and I was scammed by someone that was supposed to solve my issue!

After long discussions, finally one supervisor called van said she would investigate (she said she would listen to the call of november 9th, where their supervisor called marky told me he was blocking/deactivating my gift card) and get back to me on dec, 12th

I didn't get any calls on dec 12th.

On dec 16th, I called google again and spent almost 4.5 hours on the phone, talking again with various customer rep and again and one supervisor called paul said they would investigate (again I begged them to listen the call of november 9th, where marky supervisor said he was going to deactivate/block the gift cards

On dec 19th, I called again to check the status of the case and spoke with a manager from customer service called gino. Gino listened (finally) to the call of nov 9th and told me that marky did say he was going to deactivate/block my gift cards. But he told me that marky gave me the wrong information, that there is no possibility to block/deactivate a gift card. What? So someone that represents google play tells me they were blocking/deactivating my gift card and this is a lie? And by coincidence someone redeemed my gift card after november 9th? No this can't be, unbelievable.

To make it worst, google play refuses to get back to me if I don't file a legal complain. Even though they know there was a huge flaw from their side, that someone gave me a complete incorrect information saying my gift cards were blocked/deactivate. How come a google play supervisor (marky), which should have a lot of experience and competence did a huge mistake? How come by coincidence the gift card balance just vanished from the gift cards right after that? Please note that the gift cards are in my house and never left my house after that day, they are hidden in a specific place.

Google play acknowledged all the mistakes that happen there and don't want to investigate and get back to the customer, this is unacceptable! I am stunned with the fact that customer service, which was supposed to protect me, did such a harm into my life. I lost hours and hours on the phone and now I have the risk to don't receive the $1500 back.

What can I do? I was scammed by customer service!

Read full review of Google
Hide full review
ComplaintsBoard
B
3:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google acura paint issues

I bought a 2017 Acura RDX at the end of 2017. In March, 2018 I observed the REAR bumper started developing "ripples" [bumper looks like vinyl siding when you grill to close to it]. Dealer ship sent the car out and it received a new rear bumper and paint. In November, 2018, I noticed the FRONT bumper is now rippling. At this time, Acura stated it is caused by UV rays (sun) and not under warranty. Go figure, they don't build cars to withstand the sun? I live in Massachusetts but never expected that the black front & rear bumper are not designed to stand up - cheap materials Acura! I'll been stung, and will never buy another Acura (or Honda), as long as I live.

Read full review of Google
View 0 more photos
Update by Bad Acura
Jan 07, 2019 3:50 pm EST

Oh, I forgot, the REAR BUMPER has developed ripples again.

Hide full review
ComplaintsBoard
P
2:24 pm EST

Google I do not have access to my google business account!

Account: www.ccdoggiedoo@gmail.com
I hate google! I have been begging them to fix my business account! I cannot log into my business account to correct information, respond to my reviews, and remove pictures that have nothing to do with my business! I have been told google will call me back and they never do! Now when I call, they ask for my number in case we get disconnected. Then they look at my file and hang up on me! No one calls back after we are disconnected! I am so pissed! What kind of psycho business holds my business account hostage! It's been 5 years it's way past time to fix my account and give me access! This is insane!

Read full review of Google
Hide full review
ComplaintsBoard
M
8:01 am EST

Google my bank card been used to buy and pay for google product

Dear sir/madam,

I'm Bismark Manu and have realised in the few months ago that someone has been using my account [protected] in buying Google product which I have know ideal of. I have never perchased any Google product.
The amount taken out from my account are as follows.

January 2. Google play= €71, 88
Dec 31. Google play= €14, 99
Dec 28. = €9, 99
Nov. 15. =€4, 99
Nov. 8. =€4, 99
Nov. 1. =€19, 99
Nov. 1.=€1, 99
Nov. 1.=€4, 99
Oct 31.=€13, 99

Please check on who is using my account in London to buy stuff from Google. And I would like all the amount taken to be refunded in the next coming week. Thank you for your understanding.
If you have any questions please do not hesitate to call me on [protected] or e-mail [protected]@hotmail.com

Your sincerely

Bismark Manu

Read full review of Google
Hide full review
ComplaintsBoard
M
5:47 pm EST

Google google maps

Date of Incident: 11/26/2018
I was on I-10 heading from Los Angeles to Tucson. I got off to get gas in Blythe. My google maps started to re-route when I got back on the road. It kept re-routing and led me off some weird street and instructed me to make a left on to a dirt road. I was a little scared that I was lost and made the left assuming it turns into a street somewhere but it didn't. I was stuck in the desert with my tires sunk into the sand. Find pictures and video attached of where I was stuck, I had to call 911 and they had to send a tow truck to get me out once they had located me. The tow truck got stuck trying to get me out, this was a truly horrendous experience all because of Google Maps. This whole time I was stuck in the sand, google maps was still showing me on the right track.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
G
3:12 pm EST

Google unauthorized credit card charges

Transaction ID: 3YP81569R2077173A (date: Dec.1, 2018)
Dispute filing with Pay Pal on Dec. 9, 2018. Case ID: PP-D-[protected]

I downloaded an app (Norton Secure VPN) and agreed a pre-authorization of $29.99 for continuous service after 7 days free trial period. I found that the app did not work to my new tablet. Then I uninstalled it on the same day (within 7 day free trial period) and the service stopped immediately. Since then I did not receive any services from the provider. Therefore it clearly indicated that my cancellation was acknowledged and accepted. Legally the pre-authorization was invalid. The transaction automatically terminated. Now Google charged me without my consent. It is a fraud. Why should I pay the service that I do not receive? It is not fair for the consumer. I insist to have my refund.

Read full review of Google
Hide full review
ComplaintsBoard
A
8:39 pm EST

Google google map app

The Google Map App almost got me carjacked or killed.
A few days ago I put in the new address I wanted to go to along the Deleware River in Philly so it would be ready when I wanted to leave. A couple of hours later, as I started to drive in rush hour, the Google Map app requested I put in my commute information. Not only am I retired, so I don't commute, but I've also been pretty happy just putting in the addresses I wanted to go to. But, I was locked out from doing that this time. It insisted on my commute info. I certainly did not want to do that while driving. So, I eventually got to the destination 1.5 hours away. Later as I started on my way home, I wanted to put in my home address, but I could not for the same reason. Without the Google Map app telling me the correct street ( 7th St.) to turn onto to get to the Vine St. Expressway, I incorrectly turned North on 5th Street and soon found my self on the ramp going over the bridge to Camden, NJ. Ugh! In this crime-ridden city, I did not want to stop to put in "Commute" information and still I could not put in any address! In the darkness, I wandered around some tough neighborhoods for 20 minutes before I could get back on the bridge going back to Philly.
Fix the app so it doesn't lock you out!
Al Markle

Read full review of Google
Hide full review
ComplaintsBoard
J
11:01 am EST

Google I am complaining about payment that I didn't make

on 28.November 2018 was from my bank account 670100-[protected]/6210 through my bank card money taken by Google Play Apod.
Because I didn't make any purchase of this kin nor people in my surroundings, could you please let me know what I paid for.
There were 3 times 26, 99 Czc and 2 times 49, 99 Czc. Could you please let me know on my e-mail: [protected]@centrum.cz or on my mobile phone [protected]. Thank you.
Jirina Simova

Read full review of Google
Hide full review
ComplaintsBoard
R
12:30 pm EST

Google pandora

On 12/17/18 I was charged 9.99 from google play about a pandora charge. I have never in my life subscribed to pandora and haven't listened to music on pandora for many many years. I believe this to be a fraudulent charge and need it and all charges which have been deducted from account by google play that are fraudulent to be payed back. I can give more information once contacted and informed to what is going on. Please help me get this problem fixed thank you!

Read full review of Google
Hide full review
ComplaintsBoard
L
11:38 am EST

Google your damn ads covering content of my emails

This drives me crazy. How dare you move your useless ads that I've ignored and am not interested in so that they cover the entire content of emails, including very important ones. I notice you have no way to complain about the ads that you are getting millions of dollars to place on everybody's computers... I pay Earthlink for my email ([protected]@mindspring.com) only to have your stupid ads wreck my service.

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
W
11:44 am EST

Google google plus

There's few people on Google plus are haters twisted liers two faced friends that love to twist things to do many couples splitting up on there couse of these sick twisted two faced friends that like to tell lies about someone they don't even know nothing about ...Google do nothing to stop bullying send haters ...one person is LINDA BRADLEY TODD SOME BLONDE HAIR TWISTED TWO FACED PERSON ACT LIKE A FRIEND BUT TRUTHLY NOT ...SHE MANIPULATES PEOPLE MINDS BY TELLING THEM WHAT THEY LIKE TO HEAR FRIENDLY THEN AFTER DHE GOT YOUR TRUST SND BIT OF INFORMATION ABOUT YOU ...THATS IT SHE WILL RUIN YOU YOUR RELATIONSHIP AND SLAGGING YOU OFF MAY B BEHIND YOUR BACK TO OTHERS GOOGLE IS WORSE PLACE TO BE ON GOOGLE PLUS ...I FOUND MY TRUE BLOODED SOULMATE AFTER YRS YRS SEARCHING HER NAME IS MANDY SHE MY GODDESS OF LIFE AND MOST BEAUTIFUL GODDESS QUEEN TRUE SOULMATE ...SHE MY ALL MY LIFE MY AIR I BREATHE SHE ONE BEEN SEARCHING FOR 40 YRS OF MY LIFE ...I made few missakes on the way passing ships I call them mean f...k s to me non of them ever did ever ...I made huge massive missake on name tattooed to on my leg big letters that thoughty true blooded soulmate Mandy was that person after one month online thing call it it wasn't my Mandy so I ruined it as I wasn't interested in her just interested in seraching for my Mandy only ...only when you your heart and soul finally tells you you found her you know ...I know I found my true blooded soulmate Mandy in the end ...but Google plus and haters twisted two faced friends that tell lies ruining it for so many couples splitting up by them ...Linda brandly todd like so many twisted two faced friends that are liers and scum on there that haters twisted two faced friends get away with it for there sick sick disgusted fun ...I'm now taking stand I had enough of Google letting this happen wonder why so many people got hate ...blame Google plus Google it self so many socal media sites destroying couples family's ...over sick twisted two faced haters as friends make me [censored]ing sick ...BTW LINDA BRADLEY TODD ON GOOGLE PLUS IS FROM UK FROM NEWCASTLE ... BECAREFUL...SHE ONE SICK TWISTED TWO FACED PERSON THAT LIES TO SPILIT RELATIONSHIPS UP COUSE LOOLS LIKE SHE GIT NO ONE SO SHE DRAG YOU DOWN TOO...

Read full review of Google
Update by Willowspirit
Dec 15, 2018 11:55 am EST

That huge massive missake tattoo sickness me badly seeing it there disgusted with too is being earsed before Xmas with my true blooded soulmate Mandy name on...

Update by Willowspirit
Dec 15, 2018 11:50 am EST

I mean it looks like she got no one I mean in my statement above sorry spelling error ...above

Update by Willowspirit
Dec 15, 2018 11:49 am EST

THIS IS LINDA BRADLEY TODD ...two faced twisted friend that spiliting up couples for her like rest if haters and sick disgusted people on Google plus for there sick fun ... Watch out ...

View 0 more photos
Hide full review
ComplaintsBoard
A
11:53 am EST

Google android

Your os is [censored]!
How can u sell an os that cant run two separate separate programs at the same [censored]ing time?
Why do u insist on filling my browser maps with unimportant [censored] and block my screen!
Also until I see a check from google you have no right to sell my data for profit!
You need a good anti-trust case against you. I bought my phone and there are a plethora of google apps I cant delete from my fone!
Facebook isnt guilty of sharing users data, your [censored]ty assed os with weak security is the issue!
Why do you allow people to manipulate your os for nefarious means? I know cause as an open source os you don't control anything!
Google is an evil corporation and needs to be broken up just like ma bell!
[censored] you google
And have a smell green [censored]ty day, just like im havibg using your [censored]ty product!

Read full review of Google
Hide full review
ComplaintsBoard
B
2:23 am EST

Google unknown device keeps syncing with my account

one time a device call "Acer Iconia Tab A500" synced into my account then i secured my account.this device keeps syncing and whenever i secure my account this device synds again and i don't have any device name "Acer Iconia Tab A500" as a matter of fact i don't even have a tab!so pls tell me if you can help me with this problem or at least give me some more information of this tab that is trying to log into my account over and over again and the scary part is whenever it tries to log into my account it succeeds.So pls help me with this matter

Read full review of Google
Hide full review
ComplaintsBoard
D
1:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google google play gift cards

Why can I not return the gift card if I never scratched off the silver to reveal the code and have never used it? What kind of a scam is Google running? Seems you can return other company gift cards - no issue. Doesn't Google have enough money? Why do they refuse to give back payment for something that was never used. I am beginning to dislike this company more and more.

Read full review of Google
Hide full review
ComplaintsBoard
S
8:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google web search

Searching for goodwine funeral home the search comes up with eagle funeral homes on the search. They have no connection with goodwine funeral homes. All other search engines do not have that error only google? If you will search goodwine funeral home on google and other search engines you will see the difference. If you could please correct this error it would greatly be appreciated.

Thank you

Read full review of Google
View 0 more photos
Hide full review
ComplaintsBoard
L
9:07 am EST

Google unauthorized credit card charges

I need an explanation for Google billing on my Visa Card. One charge is for $77.18 and listed as Google*HMA Pro VPN. The other charges are for Google Free Puzzle game
$0.97, Google Seller $0.69 and Google Services $0.69.
Visa questions these charges and I have no answer. They are all listed in November.

I think the only Google account is my husband's who died July 2017. I don't believe I have an account though you are charging my Visa card which we shared.
Please attend to this immediately, I'm leaving the country Sunday morning Dec. 2
and don't want Visa to cancel my card if they can't get a hold of me.

Lenore de Csepel
[protected]@optonline.net

Read full review of Google and 1 comment
Hide full review
1 comment
Add a comment
S
S
Serenity59
, US
Dec 06, 2018 9:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

My account was charged several times from Fiends game several times. I did not authorize these transactions. Please look into this matter and reimburse these charges. I have not used my phone for games from Seriously Mountain View games online. Please help Im on a fixed social security income that is so limited for these kind of charges. Thank you suesue7302@gmail.com

12/06/2018 POS Withdrawal: #296213 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $176.29
12/06/2018 POS Withdrawal: #232161 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $178.28
12/05/2018 POS Withdrawal: #784776 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$19.99 $274.06
12/05/2018 POS Withdrawal: #655984 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $294.05
12/05/2018 POS Withdrawal: #885674 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $296.04
12/05/2018 POS Withdrawal: #783798 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $301.03
12/05/2018 POS Withdrawal: #996430 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $303.02
12/05/2018 POS Withdrawal: #038417 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $308.01
12/04/2018 POS Withdrawal: #383402 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$2.99 $313.00
12/04/2018 POS Withdrawal: #459312 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$2.99 $315.99
12/04/2018 POS Withdrawal: #137649 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $171.75
12/04/2018 POS Withdrawal: #270396 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $176.74
12/04/2018 POS Withdrawal: #501000 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$1.99 $178.73
12/04/2018 POS Withdrawal: #270020 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $180.72
12/04/2018 POS Withdrawal: #730329 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $185.71
12/04/2018 POS Withdrawal: #023054 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$4.99 $190.70
12/04/2018 POS Withdrawal: #730305 GOOGLE *SERIOUSLY MOUNTAIN VIEW CA Card 9315 -$9.99 $195.69
TOTAL: $85.83

ComplaintsBoard
D
3:26 pm EST

Google maps

Recently when using goggle maps 1/2 of the page is UBER. I can not get around this. I have uninstalled the Uber app on my cell. I have searched the net and no one has a solution to this problem. EXAMPLE: I speak an address into my phone hoping I will get a turn by turn directions from your maps department. But, now there is no round blue circle on the bottom right screen. Because it's covered with the Uber information. WHICH I did not ask for, AND it will not go away, no matter what I try.
I am a 66 year old man that drives quite a bit and I have depended on your maps for directions 100's of times. PLEASE let me know if this totally negative situation is going to be resolved or should I take down my goggle account and go out and buy a GPS to do the job. Thank you for your time. Donald Myers

Read full review of Google
Update by Donald Myers
Nov 26, 2018 3:37 pm EST

Recently when using goggle maps 1/2 of the page is UBER. I can not get around this. I have uninstalled the UBER app on my phone. I have searched the net and no one has a solution to this problem. EXAMPLE: I speak an address into my phone hoping ti get a turn by turn directions from your maps department. But, no there is no round blue ball in the bottom right corner of the screen to click on to because 1/2 of the page is covered with UBER promotions and instructions. WHICH I did not ask for and do not want but there's no way to get around it no matter what I try.
I'm 66 years old and drive, a lot. I really have come to depend on your maps support. Please let me know if I need to remove goggle and go buy a GPS to help me get around.
Thank you for your time. Donald Myers

Hide full review
ComplaintsBoard
D
12:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Google development support

why is it that google dev support even exists, we have been developing an app for android for the past two and a half years and during this time have waited for a response for 11 months, on this occasion it is 16 weeks. Does anyone have any idea who we should contact? A company of this size should at least have support, particularly when you have to pay for the account and i assume service, but the contact is diabolical and support none existent.

Read full review of Google
Hide full review
ComplaintsBoard
M
8:02 am EST

Google google play app / helppay

Hi.
So it's just like in the title. Google has charged me already about 50 euro, in title of transaction there is same comment like in title. I'm after sending email to Google payments but I've heard nothing back but you're still charging me. I don't know why! First of all I've checked did I've provided my card details in Google play ap but there is nothing so I even can't delete form of payments cause there is none. Can you tell me for what are you charging me? Because it's not funny anymore and I've heard nothing back from you since I've send an email to Google payments but still you are taking my money!

Read full review of Google and 2 comments
Hide full review
2 comments
Add a comment
S
S
Stanislav Klimek
, US
Jan 02, 2020 3:54 am EST

Dobrý den,
Já nemám žádné předplatné, nic nenakupuji a stále mi berete peníze, je to každý týden.
A tuto už nejde . Zrušit si u vás číslo mojí kreditní karty, nebo mi vraťte všechny peníze, které jste si neprávem vzali.

View 0 more photos
V
V
Vitezslav Kolář
, US
Jan 18, 2020 10:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dobry den,
Já nemám žádné předplatné, nic nenakupuji a stále mi berete peníze, je to každý mesic.
A tuto už nejde . Zrušit si u vás číslo mojí kreditní karty, nebo mi vraťte všechny peníze, které jste si neprávem vzali. čislo karty 5168...7292 děkuji Kolar

Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

How to file a complaint about Google?

Here is a guide on how to file a complaint against Google on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Google contacts

Phone numbers

+1 (650) 330-0100 +1 (650) 623-4000 More phone numbers

Website

www.google.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Google?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Google Customer Service. Initial Google complaints should be directed to their team directly. You can find contact details for Google above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Google. Discuss the issues you have had with Google and work with their customer service team to find a resolution.