GoodLife Fitness / customer service

Etobicoke, United States Review updated:

Hello. I received a call today from collection agency regarding my balance. They said I have $250 unpaid amount including cancellation fee (never cancelled my membership) apparently my account was charged and payment didn't went through once as I can see on my statement. Nobody called me or emailed me regardless till now I'm getting call from collection. I called customer service and Brant who was on phone with me was rude with me and didn't even try to help me when I asked to transfer my phone call to manager he refused saying that my case is not important enough to transfer it to the manager. I very upset about that. I don't want have any deal with good life fitness ever in my life and won't recomend good life fitness to anybody.

May 15, 2017
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      19th of May, 2017

    I haven't been on the situation like you, but after reading your complaint, I did a quick search on Google, and found something that might be useful for you. I read at The victim (the one who owe money) can finally take advantage of the collector agency after counter suing the agency. If I'm in your position (don't have any debts), I will absolutely sue them with the help of lawyer or attorney. I'm sure you will win.

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