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Made a purchase at Good Feet Store of 2 sets of plastic inserts. While I was pleased with one set, the other did not support my feet at all, and I returned them for an exchange within the 60 day grace period they give, less than a month after the original purchase. The clerk basically argued with me that they really do work and that they don't take returns. I advised at the time of purchase I was told to return them within 60 days and an exchange would be made. The clerk then argued that he trains clerks and he knows the clerk would not have told me that! When the clerk finally agreed to exchange the inserts for another pair of their inserts, he tried to charge me the price of buying them separately, when I had bought a package at the package price to begin with! After not accepting this, and a phone call by the clerk to his mom who owns the store, he stated he would charge me the package prior for the exchange inserts as a favor. On top of that he treated us as if we were trying to take advantage of the store!
Moral of the story - once they get your money good luck in returning the inserts or getting an exchange. While I have no complaint in how the one pair of inserts performed, just the aggravation and insulting attitude of this store upon my returning the product for a simple exchange was over the top. Wish I had gone elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
The no-return policy is not printed on the receipt, and no one mentioned it when I paid $500 for one pair of inserts. I got a full refund the next day because I told the manager in order for the policy to be legal, it has to be printed on the receipt. I also explained that if they did not refund my money, I would dispute the transaction with my bank. The manager told me that I should have remembered the no-return policy from years ago when I purchased my first pair of inserts from them. She begrudgingly issued my refund. Instead, I will be ordering custom orthotics which a number of companies advertise online for under $200.
Spent upwards of $1500. For the inserts and cushions. More pain in my feet. Made it worse.
I purchased the inserts and a pair of shoes from the Good Feet Store. The person who helped me asked if I had a Care Credit account and because he had my information because I paid for the shoes with a credit card, he pulled up my CareCredit Account without asking if he could. He filled in the information and sent me on my way.
I returned within a few days and told him that the inserts were great but my legs hurt and I couldn't wear the inserts in any shoes but the men's sneakers I bought. I asked if he insisted that I buy a pair of men's sneakers because those were the only shoes big enough for the BIG inserts. so he RELUCTANTLY exchanged the inserts for a size smaller that still wouldn't work in my dressier shoes.
I then bought inserts on Amazon that were much less money and worked much better.
I was embarrassed that I'd let myself be talked into the original purchase, so I continued to pay Credit Care until December 2022 when it was paid off.
EPL, Virginia Beach, VA Purchase made at Hilltop Store.
I agree with most of what is stated here, but the salesman did tell me that all sales are final and no refunds. definitely not worth the price and since they leave it up to you to fit the insert in your shoes, I am pretty sure the supports were causing more damage to my knee than relieving any pain that I had. It is possible that i have them missed placed in my shoe and caused discomfort. I went back, with my sandals for help placing the insert into my sandals, but the salesman brushed me off and said just clean them and then apply the insert, absolutely no effort went into helping me properly fit the insert into my shoe, I wish I would have read more reviews before going and purchasing over priced rubber. to help save my knee I have junked them and feel much better. don't fall for the scam, there are much more qualified specialists charging a lot less for a superior product.
There most certainly must be a class action lawsuit in progress. I would like to be kept informed so i can participate...thank you!
So I just read all the comments and basically it’s all the same, buying inserts that don’t work at a very costly price and the no refund policy.
How was this issue ever resolved? Why did it say resolved at the top of the page? Is there anyway I can get my money back?
I wish I had read the barrage of BAD reviews all over the internet before throwing away $1,699. :-(
First up let me explain that I went into the store expecting to buy a pair of comfortable shoes. I thought it was a shoe store. The sales assistant was absolutely lovely, and before long had convinced me to sit down and allow her to demonstrate what ach supports can do to help relieve pain all over the body.
I gave a brief medical history, outlining that I have five autoimmune diseases including rheumatoid arthritis. She talked me through the whole introduction consultation & took an ink print of my foot onto a piece of A4 paper (not a proper mould), before going to the store room to fetch an "off the shelf" set of 3 arch supports and a pair of ugly black joggers that I thought must have been the shops try on shoe, but no, I was expected to buy them too. (Black joggers are not what I would usually buy.)
I tried on the Joggers and they were a whole size up from the biggest shoe I have ever purchased. I realise your feet get bigger as you get older, but the size she was trying to convince me I needed was way, way too big. Eventually, she went out the back and found a pair 1 size down. Convinced me I needed to buy these too.
After the hard sell, I reluctantly handed over my credit card. She tore out the innersole from my own shoes, leaving some of the foam still stuck inside. (uneven surface to start with). Then set me up with the "relaxers" out of the store that afternoon for about 3hrs. The following day I could NOT WALK, the pain in my feet, ankles, knees, hips, and groin was harrowing. No exaggeration, I could barely stand let alone walk.
On day 3 I tried them again, as directed I wore No:1 for 1/2 hr only, no:2 for 1 hour then swapped to the "relaxer", even though I was still in pain I tried to persist for that day only.
So I made an appointment with a medically trained podiatrist, who said I actually do not need arch supports and that they had already caused harm. He said that in fact, I was at risk of serious injury if I wore them again.
The Good Feet Store will exchange but not refund even though it's less than 5 days since I purchased them.
I threw away all that money, which like many people I can not afford to do.
Me too. I just bought last week. I really believe they are helping. Then when I came to senses, it's a fancy box, rubber soles, just to "work up to" the only one you will wear all the time. Far too expensive for me at the time ---. When I looked through my junk, I found a product very much similar ---and I probably would have gone back to wearing it rather than go in debt. They may my shoe fit tight --and I am NOT buying new shoes just for this product. I had a very nice sales person ---and I wished I had made a different decision. ONLY IF I HAD READ THESE POST!
I had the same experience. When she saw me coming she left for lunch. Never gave me a refund. I'm afraid if i go back to exchange mine, they won't even do that under the lifetime warranty.
Get a lawyer. Probably going to they already have a lawsuit against them.
My husband purchased a set of Good Feet Stores "custom" orthodics June 10 for $1,345. He followed the wearing directions but started having problems within a week. The discomfort became so great that he went to a podiatrist, who laughed at the set saying it did not fit his arches and especially the one for the right foot.
It was causing more problems than it was helping, He explained custom orthodics are made from plaster casts and not determined by standing on a piece of paper. Also. custom ones do not come from a backroom filled with boxes and boxes of inserts. False advertising is grounds for lawsuits. I want to be included in a class action lawsuit here in Ohio or anywhere else. We are retired and on a fixed income. We don't have money to throw away on something that does not work.
Let me know if you get any money back.
I did the full gambit for my wife. At 82 years young we went into the store and had the good feet store speech and fitting. Price was not discussed until end of fitting and demonstration. We kinda felt compelled to buy because of sales tactics. If I would've known that these inserts were just pulled out of inventory and not formed according to the pressure sheet that they have you stand on, I wouldn't have spent $2,000.00 dollars!
Thanks, Bobby.
P.S. they want you to make payments on your purchase, I think the interest was through the roof.
okc same problem
My wife purchased two pairs of arch supports , the salesperson was trying to pressure us in buying a third pair, way to expensive! We went to a foot specialist and mentioned that she has heard from her patients that the inserts to expensive etc., and she does recommended the inserts and to get a full refund. My wife has not had positive results from the insert’s
I have plan plantar fasciitis. I have had foot pain for several months and this has been getting worse. I went to the Good Feet Store near me and was fit with a pair of shoe inserts. Even though they were initially uncomfortable the salesman assure me that if I followed the wearing schedule that the discomfort would end in a few days. By the end of the third day the pain was so bad that I could barely walk. I contacted the store about this and either getting a replacement arch support or a refund. I was told that it was store policy to NOT ISSUE refunds. If I wanted to purchase a NEW set of inserts the charge would be the same as my initial charge of $2500. This is a COMPLETE RIP OFF! I believe that the Good Feet Store is a SCAM and advise people to NOT shop there.
I bought the arch supports from The Good Feet Store about a month and a half ago.I notice I was getting left knee pain back pain and my foot was swollen.I called with my concern only for the snake oil salesman to tell me they could refit me for a different pair, no refund.I currenlty am on a leave of absence from work because of the pain.Also not to mention the large loss off money I gave to these people, not counting my upcoming Dr bills.Please don't fall for these commerials, total scam!
I’ve been a foot doctor treating foot problems for over 30 years. I’ve never witnessed a company take advantage of so many people by offering them ‘off the shelf’ inserts and charging more than ‘custom orthotic devices ‘ that you can get through your local foot specialist for a fraction of the cost. I found many of the devices this company sells on the internet for $19.95. Ive had patients come to me who spend over $1200 at this store . It’s appalling and frankly wrong. Please BUYER BEWARE and go see a foot specialist if you need a "custom orthotic".
Like everyone else-I felt strong-armed into buying and now feel like a fool-the "arch support" is nothing more than hard plastic that I believe ruins your feet. I was told they do not give refunds-that is not what I was told by the "car" salesman who is now a good feet pusher. I am going to the store today and I plan to make a scene if I don't get at least part of my money back. I do hope a class action is filed-I will join in.
I’ve been a foot doctor treating foot problems for over 30 years. I’ve never witnessed a company take advantage of so many people by offering them ‘off the shelf’ inserts and charging more than ‘custom orthotic devices ‘ that you can get through your local foot specialist for a fraction of the cost. I found many of the devices this company sells on the internet for $19.95. Ive had patients come to me who spend over $1200 at this store . It’s appalling and frankly wrong. There is a class action lawsuit presently in Delaware. (https://www.truthinadvertising.org/wp-content/uploads/2019/11/Sisk-v-Drs-Own-and-Good-Feet-complaint.pdf)
Did you get any money back?
Annette [protected]
I had gone to a Good Feet Store in Louisiana on December 17, 2019, I was approached by the sale person and was given the footprint test and was told that I had a little adjustment that needed to be corrected. He then came back with a box and a pair of tennis shoes; he indicated that I had to purchase all three supports at one time I said I thought the cost would only be at least about $300.00, he said no and I would have to buy them all together so I asked do you have a payment plan and he said yes: all he would need was my driver license. They ran my credit and said I was approved. As they were ringing up the purchase I noticed they had added one more pair of instep on the counter which made now 4 pairs and I said I didn't purchased those and the other guy said they come with the package and said not if I got to pay for them they don't, so after going back and forth I said then I wanted to cancel the sale and that's when the guy that helped me told the guy at the counter to just take those off the bill. (Red flag)
After my holiday vacation I had gone back to work and noticed that I was having more problem walking up and down the stairs with hard foot support in my shoes. I returned to the store and the same sale person approached me and I told him that I was having a hard time using the support at work and doing other simple walking duties, it was causing the gangler on top of my left foot to hurt and the spur in the bottom of my left foot to hurt more. He asked which package did I purchased and I told him the full one because that's what he told me I had to buy. (Red flag) So he gave me another set which was a black pair. I tried that pair for 3 days and had to returned them to the store and got the styles I had before and was told not wear them as directed on the sheet that had been given to me, but to wear them as least 2 hours a day and then change to the other pair that came in the box.
As of March 07, 2020, I haven't been able to wear the inserts and can barely place my left foot on the floor without severely limping or using some other insert to relieve the pain that is caused by a bad purchase with a bad policy.
I would definitely like to get involved with any current class action suit.
Two days after my purchase, I have severe buyers remorse. Reading these comments and after the stark realization that I should have stuck to my gut feeling when the hard sell lady manager of The Good Feet Store in San Marcos, CA kept up her hard sell even after I explained my finances could not handle the purchase. It's my own fault but I will try to get a refund for the mid range Maintenance supports because they make my feet hurt. I did not have any foot pain, only back pain when I bought them. She was irritated with me that I didn't buy all three supports. I had a bad feeling when I left the store due to her strong hard sell tactics. I will try to get a refund for the mid range pair.. watch for my update.
I agree that The Good Feet store should be sued and shut down. I believed all their claims that the inserts would help relieve my foot pain, back pain, and hip pain. During the sales pitch, the sales person would never answer my question "how much do these cost".
Then at the very end I asked cost, but he said "what if I let you take the whole set home and try them". I got so excited about a free trial that I said yes I would like to take them home and try them. However he proceeded to get papers signed and I fell hook line and sinker for the mess. (Almost 1300 bad) I should never go where there are sales pitches. I got scammed. They will not return my calls and my whole body hurts. I hope someone shuts these "bad feet stores down."
I bought this "insole system" for $1, 000 dollars. Luckily my insurance paid for it.
My lower back pain was dulled a bit at first, but now I have so much pain in both hips and from the knees down to my feet and the back pain is back!
This company is a total scam. THESE EMPLOYEES ARE NOT DOCTORS!
I should have listened to my conscience, instead I was so desperate to get rid of the back and foot pain that I have been dealing with for years.
I should have used that $1000 towards a podiatrist.
I will forever tell everyone I know who complains about foot or back pain about this company.
They don't even tell you that it is a final sale, THAT you learn about when they ring up your purchase and read your receipt.
I would totally like to get involved with a class action lawsuit!
The Good Feet Store is a TOTAL SCAM!
Several years ago I tool my then 84 year old Mother to the store on White Bridge Rd--we sat there for 30 minutes while the 2 staff worked with one customer each, which would have been OK, if at least one of them had acknowledged our presence--no one said "hello--be with you in a few", "kiss my foot" or anything at all, so we left. We were probably luckily ignored since the next day we learned my Mom's pain was gout, which required oral medication, and they wouldn't have been able to help anyway, however, a kind word would have been nice!
A couple of years later I "got" plantar fasciitis and was prescribed custom orthotics by a podiatrist, which are wonderful--but they were fitted with molds made from wet plaster strips placed on my feet up with them up in the air, in a neutral position, so all the nooks and crannies in my feet were exposed and filled in. I got 2 pair, at $450 each, and a cortisone shot in my left heel (ouch!) all for a $25.00 co-pay with my employer's health insurance (pre-obama/"care").
In order to actually fit your feet, molds must be made with your feet in a neutral position; standing on "mold material"
flattens your feet just like standing on concrete, therefore molds made in that position can't provide support!
Every time I see the commercials for this company I think about their rudeness to my Mother, and that their product can't, by design, provide arch support. The complaints above are a testament to that fact!
My first visit to the Merriam KS store was awesome. In all my 57 years my feet never felt as comfortable and supported as they did as I walked around the store. The inserts felt custom made for my feet, unlike the $300.00 custom orthotics I've worn for years. I entered the store a diehard skeptic, and left an amazed believer. Bad as I want them, I high-tailed it outta there when they quoted me $1, 300.00 for the whole setup. My gut feeling tells me they won't honor the lifetime warranty, so I'm searching online for all the information I can find. Thanks for the reviews everyone!
The Good Feet Store is presently in a lawsuit for false advertising and basically 'scamming' people out of their money, selling "off the shelf inserts" as "custom orthotics". You may be one of the lucky ones who actually got some relief. However, if you are not satisfied, there is not much you can do to get your money back. Everyone can save their money by going to a respectable, reputable foot doctor who will make you a custom orthotic and will work with you or even give you your money back if the orthotic doesn't help.
I paid 1, 300.00 for 3 sets of insoles and a pair of shoes. Along with s100.00 year you can come back and get refitted! After reading all of these complaints... I have the same complaints. My hips hurt my back hurts and I feel every bone in my feet! I will also go to a foot doctor and hopefully they will be helpful. I work in health care and on my feet every day on concrete floors!
My job requires me to stand on my feet all day in work boots. This has taken a toll on my feet over the years. I decided to give the good feet store in Tucson AZ a try. Their product did not work for me. I followed their their break-in as described. I started to have pain in my right hip and left knee. My feet also hurt. When I went back. They said NO REFUNDS and fitted me with different inserts. Those caused me the same problems. I returned again to be told that I must be doing something wrong. Once again NO REFUNDS. I argued that I was not told that until after they had my money. They said " it is printed on the receipt". I said that it needs to be posted in the store. After more arguing and causing a scene in front other customers I left. My fight is not over yet. My advise is. Do not get coned like me and many others have. Go see a real doctor for the real thing.
It sounds like most people failed to follow directions. They tell you that you have to build up time in the supports starting at half an hour the first day. I had a damaged foot and I'd been to doctors and physical therapy. Nothing helped and I'd been in constant pain for several years. The system works for me and i have far less pain.
I am alarmed by these negative reviews. I bought the Good feet system two months ago and immediately felt relief from my foot pain. Secondly, my back no longer hurts when I an wearing these off the shelf inserts.
Now Im fearful I may be doing damage to my body by continually wearing these. They really do help the pain I was experiencing in my left foot. I gradually wore until I could tolerate all day.. In hindsight, They were much more expensive than I anticipated. My sister got a set too and feels the same way I do. Maybe we are ‘brainwashed?’ I dont think I needed three sets, but I do feel much less foot pain and less back pain since I started wearing these inserts.
I guess I’ll wait and see what happens with all these disappointed customers.
Naddy B
I just happen to come across an advertisement for the "good feet" system of arch support. What a scam. In 2008 I was in a bout of plantar factitious while working construction. there was a "good feet" store in my [city[ Madison Wis], I went there and a set of supports ended up costing me almost $700.00. They soon after went out of business here in Madison.I say good riddance.Fool me once shame on me...
Ron Lincicum
Madison Wis
I've been having left foot discomfort for a few years and I visited the Good Feet store in Omaha.
Sevice was fine.
The Product: I cannot understqand why they give you the same thing for both feet if the problems/build are different on both feet.
The Product is the best they can fit you with pulled from the stock in the back, but it is not a custom fit for each foot, let not that black ink foot imprint fool you.
The liftime Gaurantee is very fishy, since the sales on all products are final. So if they can't make it work for you, you're not getting your money back
Price: Very expensive. each pair is approximately what my podiatrist (a Dr.) charges for Custom orthodics made for YOUR feet. and if you have to buy a the full plan (all 3 pairs, the softer one and the different insoles they recommend) it's almost 4 times the cost of custom Orthodics.
And last but not least: THESE FITTERS are NOT MEDICAL PREFFESSIONALS, LEAVE FEET TO YOUR FOOT DOCTORS. Why would you allow people who are not trained mor than to fit you and sell (push) a product, determine that thier product will solve all your problems? You'll only have yourself to blame it cause youself damage or find that your money was wasted!
These products are no better then becoming lucky with an off-the-shelf Item for arch or heel support.
I cocktail waitress at a casino in St.Charle Mo. I wear heels madatorily, so the ball of my feet hurt horribly. I went to good feet and the lady gave me inserts then brought out a pair of tennis shoe that she had in the back and told me to try it out. I reminded her that my feet only hurt in heels and she insisted that they work the same in heels and tennis shoes. She went on about how the insert would lift the ball of my foot up so it would fix the problem. She brought out another set and said they were relaxers and that I need them for after wearing the larger arched ones. Then I said ok ill try them out and asked how much. $269.00 for just the heel inserts! It was over $600.00 for the whole system. I bought the heel inserts and now my back hurts. They do not work like she said at all. I plan on going back tomarrow, but Im sure after reading all the above stories she will say that I only bought the one pair and thats why its not working. Goot Feet store is a hudge scam.
Went to the Good Feed Store in Omaha, Ne. Actually, I went with my lady friend. They really give you a good sell on how good their product is. Then, after they show you the whole package, you ask the price. Forget about the "starting at $59.95" that is for a little thin piece of something that doesn't appear that it could do anything for your foot. The entire price was $800 and something--closer to $900! No thank you, Good Feet Store. After reading the above complaints about thier "return policy", I'm glad we left--almost running.
The commercials for the Nashville Tennessee stores have 2 grammatical errors. Do they not check their commercials before paying the agency that produces them?
I bought inserts from the a couple of years ago..After wearing them for a day, my hip hurt...they refused to give me a refund...They told me that the owner was never available and kept giving me the run around.
I went to my doctor, and a podiatrist who confirmed that they are not good to deal with. My podiatrist wrote a note telling them to refund my money. They gave me a full refund!...Now the stores in Hawaii seem to be going by a different name.
They are BAD news...stay away from them!
That had to be the Nashville TN or Murfreesboro store, I had a similar experience. Now I order mine from the Good Feet Store on Sandlake in Orlando Florida. They mail them to me. The worst thing about the advertising is the 'LIFETIME GUARANTEE" that is not true. I have had to purchase a pair every 6 months because they break down and stop working. I am always looking for an alternative.
rockford, il I DONT CARE WHAT GOOD FEET STORE ANYONE GOES TO THEY ARE ALL RIP OFFS AND THEY NEED TO BE PUT OUT OF BUSIESS.
I went to the Good Feet store to get inserts due to the pain I was having in the heel and arch of my foot.
She took an imprint of my foot and told me that we were going to "re-align" my body.
After I had purchased the insert I went home and did my usual 8 mile run. The associate asked me to call after the run and when I did she was unavailable. I then spoke to the manager "Sue". She told me that I should'nt have ran in the inserts and that the pain I was experincing was my own fault. After asking about a refund the manager "Sue" then laughed at me.
I suggest that if you have feet problems, see a real doctor. Not the "Good Feet" store.