GolfWorksMasters.com / Terrible experience
I have bought the golf putter on 2nd May 2008 from Golf Works Masters located at Kreta Ayer Road . Last week, I realized the club head became rusty despite I have only used for less than 10 times (most of the times at the practice green on weekends).
I went to the shop on 13 Jul 2008 to query the boss of Golf Works Masters and his name is Jimmy. He was the one who sold me the putter and why he did not inform me the putter would turn rusty after use. Frankly speaking, I have told him that I was just a beginner in golf and did not know anything about golf clubs. I hope he could give me sincere and professional advices on which clubs would be more suitable for a beginner like me. Instead, he recommended a putter (Wilson brand) which cost S$390 after 20% discount. After the purchase, most people who saw my putter commented the shop has seriously overcharged me for only an average putter because a fairly good putter may only cost an average of S$200 plus. In this incident, I did not confront Jimmy as I have no evidence that he has overcharged me for the item. What make me furious was that if he has made me pay almost double for an item, he should have the courtesy to inform me that this putter (the kind of material used) was meant to be rusty after use. In addition, most golfers know that only some wedge club will become rusty (due to the material used for these kind of clubs) but never heard that the putter will become rusty and so quickly.
The boss, Jimmy argued that he has no obligation to inform me this putter is meant to be rusty even I told him I was a greenhorn in golf. He did not even bother to try and rectify my problem but instead insisted he should not held responsible for my case. I have checked with other pro shops and most sales staffs told me that it is their duty to inform the customers that which clubs will meant to be rusty as not all customers can accept rusty clubs.
I strongly believe that his kind of attitude should be reprimanded and being the fact that he was dishonest to his customers.
The address and name of the shop is as follows:
GOLF WORKS MASTERS PTE LTD
BLK 333 KRETA AYER ROAD
MY ADVICE IS NEVER PATRONIZE THE ABOVE SHOP DUE TO THE DISHONESTY AND POOR AFTER SALES SERVICE!