The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Goldstar Van Lines / Scammers

1 United States

Never use Gold Star Van Lines!

They gave me an original estimate of $707.20. When they arrived Feb. 15 they forced me to buy a $20 over-sized box for an old mattress. They also shrink- rapped a junky piece of furniture for $10 that I didn't want shrink-wrapped. Fine. That brings my total to $737.20.

I called two days later to ask when my stuff would arrive. They didn't give me an exact date, just "later this week." They did tell me my invoice was $888.20. I immediately told them that this was incorrect, but the dispatcher (Lee Bavin) wouldn't tell me exactly why the $151 discrepancy. Over the next two weeks I called and e-mailed numerous times to try to rectify the bill, but the response was always non-existent or evasive.

Finally the truck arrived the evening of March 4, about two weeks later than the original estimated date of arrival. The driver presented an invoice of $888.20. I called Lee Bavin again. He finally explained that the extra charges were because they had unloaded my stuff in their warehouse for two weeks rather than promptly delivering it like they were supposed to. I was supposed to pay the storage and handling fees because they were tardy in delivering my things. I told him there was no way I would pay more than $737.20. They threatened to drive away and put my things in a local storage facility until I would pay the extra $151 plus additional fees for a second storage. We had four or five testy phone calls over the next 50 minutes or so. I had to resort to citing portions of my contract to him over the phone and threatening him with a lawsuit. Finally they did unload my things for the proper $737. (A $0.20 discount for my inconvenience!)

*Bonus Trivia* The company calls itself Goldstar Van Lines of Fremont, CA on its contracts, phone calls, and customer website. However they billed my credit card as AllVanLines of Milpitas, CA. Trying to hide something?

I would advise people to never use Gold Star Van Lines. I would also advise people to never believe the dispatcher Lee Bavin or the owner Danny Shovan.


Post your comment