Goldstar Van Lines / Not to be trusted
I hired Gold Star Van Lines (San Jose, CA) to move from California to Hawaii.
First, I was asked to sign (and signed) a blank packing and materials worksheet. Then the movers proceeded to pack some of the boxes I packed into other boxes and charge me for the packing and labor. $748.00 of "packing" charges for a move I was basically packed for.
Next, my estimate was for 350 cubic feet (my shipment was volume because it was going by boat). The driver told me he thought I would be under 300 after he had everything packed in the truck. "Great" I thought.
I heard nothing from GoldStar after they picked up my goods, so I assumed everything was fine and my stuff en route. 3 weeks later I call to get a status and I was told they would get back to me. 6 days later, I called again and the "dispatcher" was out so they would have to get back to me. The next day, now 1 month after pickup, I am told that 1) I have an outstanding balance (approximately equal to my estimate/already paid amount) because I was over estimate. 2) I owe them for a month of storage! 3) My stuff hasn't left San Francisco yet. They had my goods for over a month and didn't bother to call me once.
I spoke with Denny (or Danny) and he has zero concept of customer satisfaction. Completely unapologetic and unwilling to yield on even the storage charges when my stuff was kept COMPLETELY AGAINST MY WISHES. I also had to pay by check or money order, which I would have to send them before they would ship my stuff.
Because of their horrible performance so far, terrible response and the further delay of getting payment to them, I opted to have another company pick up my stuff from them and ship it to me. I paid my estimate amount in full up front and they kept the entire amount and refused a refund of any sort. Michelle told me "You don't know what our costs are" in justification of keeping my money.
Truly unbelievable and one of the worst experiences of my life (not just customer service related experiences). Just a horrible, gut-wrenching, sick to your stomach experience. Save yourself this heartache and use a REPUTABLE moving company.