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2.1 424 Reviews

Gold's Gym Complaints Summary

114 Resolved
309 Unresolved
Our verdict: When using services from Gold's Gym with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Gold's Gym reviews & complaints 424

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1:21 pm EDT
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Gold's Gym nepotism

The owner of the companies son (we will call him BOB) is second in command. His wife we will call her (SUE) recently got hired, then promoted after 4 months of working, to a supervisor position. Releiving a much more qaulified employee of her duties, and ignoring much more qualified employees that were available for the job, and had worked for the company much longer. Sue is still not qualified in her duties. Many complaints are made yet nothing is done. Employees work under fear, often picking up slack for sue, while Sue does whatever she pleases. Running her own side business in the work place with out giving the company a %. Most employee's are fearful of even expressing how they feel, and just quit. It's hard to watch. I have recently put in my two weeks because of this. Affects it has caused. A big problem that the Golds Gym Utah owner fail to see is the devastating effects nepotism is causing in their workplace & that has been going on in their business. I mean it is normal for a son or daughter to want to continue the family business, but there is a limit to where you can go with hiring people from your family. The most important aspects of this problem are for me legitimacy and competence. You need to make sure before you hire any family member in a business you manage that they have the adequate skills for the job. Which Sue, does not have. If you show special treatment and ignore better suited candidates than it will most likely backfire on you, because you will have poorer business performances. When it comes to legitimacy, it is crucial that the family member you hire can prove capable, and be a valuable member of the team, not promoted after 4 months, otherwise, his or her co-workers will start feeling frustrated and discriminated, and again your business performances will drop. I will focus on other problems that might are arising regarding this nepotism in the workplace in the paragraphs to come, but I just want to point out that if these issues of competency and legitimacy are resolved, than there shouldn’t be any problem with you hiring someone from your family as long as you don’t show him or her preferential treatment. Saldy for Golds Gym this was not the case.

Lose the trust of your employees. The biggest problem this has caused which you will have to deal with is your employees losing trust in you. Nepotism in the workplace becomes a problem when your employees feel that the person you have hired isn’t qualified for the job, or that someone better was rejected. If it comes to this than it will be very hard for you to try and earn back the trust of your employees. And if you are unable to get your employees to trust you than for me the only solution is to start over again because without trust any business is doomed.

Hiring unfit people for the job. When Sue does not know how to perform duties such as closing, desposit drop, etc it is a big problem that this company will have to deal with when people that are not qualified for the job are promoted. Don’t let sentiments get in the way when it comes to business. Don’t hire someone just because you believe it’s a family obligation. Any business is just about simple math. You need to make sure that the people you hire bring value to your team and produce a good quality product which you can make a profit of. So sentiments have nothing to do with it. If the person you hired is not bringing extra value fire him or her without any regrets.

Lowers employee morale. Nepotism in the workplace is hurting you in the first few weeks no matter how qualified the person you hired is. It is inevitable for employee morale to drop when you hire someone from your family. They will immediately make the connection that you are preparing the person you hired for your job when you retire, and so their chances for promotion will be blocked. It will take a very long time for that person to convince the rest of the staff of his or her qualities no matter how good he or she is, because prejudices will always exist in any group.
Increase chance of lawsuit. Your Nepotism in your workplace might also bring you a lot of unwanted attention. You must realize that whenever you are hiring somebody from your own family to work for you, you are opening the door for litigation for any unsatisfied employee.

Employees might start undermining the new person. Prejudice can be very impressive in some people and it might even go so far as trying to ruin someone else’s work. If some people of your team feel that the person you hired is unfit for the job they might actively try to bring him or her down by sabotaging his or her work.

Misconceptions. Many people have misconceptions about certain things like nepotism in the workplace which you will not be able to change no matter what you do. And these misconceptions might lead to a very tense working environment.

Employees are leaving. If some valuable employees feel that there has been committed a grave injustice by you for hiring a member of you family than you might find yourself with a full blown mutiny, with all of your employees deciding to leave. This is why your turn over rate there has been extremely high since the promotion of Sue.

Nepotism in the workplace has become a real problem in your business.

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9:57 am EDT
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Gold's Gym crooks, liars, thiefs, corp bullies

Don't ever sign with golds gym! There are plenty of other fitness options in austin to choose from. Golds gym cares nothing about you as a person, even if youve been there for 10 years! Like I was.

They ran a promotion for $50 that came with personal training and a gym back with accessories.
I paid the $50 and did what I needed to do. I emailed my schedule and my exercise. Eating habits to get started.
I was dropped off altogether. I told the general manager, who passed me to the manager, who threw me back in with a trainer to get taken care of.
It happened again! The same way. Just left in thin air, like I was invisible. I told again, and then it happened a thirda time.
This was a 12 week program, and now 6 weeks into it, my chances are over. I tell them to cancel me, give my money back, and cancel my membership altogether because ive never been treated like such crap in my life.

They call me to collect dues two months later, saying I didn't pay. I said.. I canceled my membership and where is my $50 refund?

They pushed me all over the place and still demanded I pay these two months after I canceled my membership, which they simply didnt cancel me. And they see that I haven't been in the gym for two months, since I canceled!

I've given $350 a year for over 10 years now. I would have gone another 10, maybe 20-40 years with them. Im only in my early 30's and ive been there since I was 20 years old. What does that tell you?
All that for $50?
Gold's doesnt care about you.. How ignorant of them in business to lose so much for only $50!

Corporate has treated me like some kind of scammer who doesn't like to pay. Please! 10 years, folks, 10 years! Auto pay. I've never missed a payment.
I eat lunch that costs me $50 a meal. The money isn't the problem here. It's being treated like trash. Like my time isn't worth something. Over and over again. It's disgusting. It's inhumane the way ive been treated and the frustration ive been through. Drug through this process of going nowhere, over and over again, and then to be spit on with disrespect, not acknowledging how i've been treated, and now sending me to collections before ever following up with me after we left off from a corporate call that she would do some research and get back to me.

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6:15 pm EDT
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Gold's Gym never ending contract rude employees

Hi,
I would like to warn anyone who is thinking of joining Gold;s Gym in Foxboro. It is nothing but a scam and the employees have never been ruder. I was a loyal member for 3 years and when I decided to move out of state and wanted to cancel my membership you would have thought I asked for a million dollars. I was 5 days late to the 30 day notice because I was out of the state..they told me that I would then have to pay for next month to if though I would be 1000 miles away in another state. They said the wouldnt charge me the annual fee of 49.99 so after 30 minutes of arguing I setted for paying an extra 20.00. Come June I look at my bank statement and the 49.99 was taken out of my account. I give Gold's gym a phone call and the lady politely told me she would look into it and refund me and give me a call back. I never received a call back..a week later I called again and spoke to the "manger" I have never spoken to a more rude arrogant man who is suppose to be running a business I argued for 15 minutes on the phone before hanging up. I am a customer I should never be disrespected the way I was. He accused me of lying. I just want to prevent this from happening to anyone else so save yourself the money and go to a different gym where you are treated with respect.

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2:54 pm EDT
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Gold's Gym dont sign a contract without reading the fine print!!!

So I joined golds a little while and before I signed anything I asked if I ever want to cancel how would I do that? The lady Ashely said you pay 199.00 that's all. So now I want to cancel due to the rude customer service and the lady's part having about 5 machines in their. So Ashely tell me yes it's 199 to cancel plus they need 3 months notice. I was so shocked because what's the 199.00 for them?! I got the number for head office and will be contacting them. Ashley is the " accounts manager" for a manager she is extremely rude and lacks customer service but wow was she ever nice when I was signing up. Anyways READ the reviews before even thinking about joining golds on 130th ave (mckenzie) in calgary! Worst customer service ever!

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7:04 am EDT
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Gold's Gym the never-ending contract!

First of all, I've never heard of a contract that never ends, however, I signed it for 1 year. After the ending of my contract with Gold's Gym, I was still being charged monthly fees, including a one-time maintenance fee as of today. I called to ask 'why' am I still being charged when my contract is over. I was given an 800 # to call, & a rep told me that I have to fax, or mail in a cancellation statement which would be submitted in 30 days, and any fees within that time frame will still have to be paid. So I obviously will still be paying next months fees as well. My thing is, I thought a contract meant that there is a SPECIFIC agreement within a SPECIFIC time-frame from 'this date to that date', no if's, and's, or but's about it. This is the first I've ever heard of such a thing. This is a gym for goodness sakes, even homes & apartments which are so much more in worth do not make contracts this ridiculous. Once a contract is over, it's over, unless re-signed. I don't appreciate the garbage they are throwing out to me. I had moved out of the area & was not able to attend Gold's Gym because there is no Gold's Gym in my new area of residence, however, being the person I am, I still payed my monthly fees due to the contract I signed, and this is the thanks I get in return. I hope Gold's Gym go out of business quickly because I hate seeing people trying to misuse others. People work hard for their money & are simply trying to stay healthy throughout all the stress by working out in your gym, stop scamming Gold's Gym!

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SKOR
Toronto, CA
May 17, 2012 7:17 am EDT
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You did not read the contract. After the year ends, it continues month-to-month. This is the way contracts work.

Do you expect your wireless service to be entirely cut-off at the end of that contract?

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11:53 pm EDT
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Gold's Gym deceptive practices

Just wanted everyone to know what problems we are having with Gold’s Gym, so it doesn’t happen to anyone else. I am just going to say beware of Golds Gym. We are signed up in Conroe, TX. So anyway we were happy with the Gym after signing up. Then my wife suggested I sign up with a personal trainer. So I talked to their personal trainer named Sean McWhorter. I told him I would like to sign up for a month, 2 times a week. I told him I had to wait till my tax return comes. So when my tax return came I talked to him again and he said if I do the 8 sessions I can get it for $320, plus with other fees it would come out to $370. So I did it, we had to go to the computer, he said I needed to sign on the computer pad, to say that I agree with the 8 sessions, another signature to debit the amount, and then lastly my initials saying that the 8 was none refundable. So ok, that’s it I am signed up for 8 sessions, that was on 2/16/2012. So, nothing was said about a contract so I wasn’t thinking anything about it. On 4/18/2012, I checked my March statement, which became available on 4/16/2012. I was charged 320 on 3/16/2012, so then I checked online banking and again charged 320 on 4/16/2012. What the hell. I called up the gym and asked for a manager. I was told he wasn’t there. So I talked with the sales manager. I told him I bought 8 sessions on 2/16/2012, and I was being charged monthly. He told me to wait. So I waited and then he said I signed a contract. I told him NO, I signed up for 8 sessions. He said I signed a contract for 8 sessions a month for a year. I said no I didn’t I was told only 8 sessions and that Sean had clicked off the reoccuring monthly charges, so I’d only be charged for that month. So, me and my wife went in to Gold’s Gym in Conroe, TX to see if the manager was really there or not. He wasn’t, talked to the same sales manager, and he said the same thing, that I signed up for a year. I again stated I only signed up for month, and that I didn’t have any contract. So, he disappeared and went to the printer. He gave me 2 pieces of paper, it was a contract with my signature. This is the FIRST TIME I ever saw this document. So anyway we left. I called the next day from work, and got their manager, RONNIE STARR, remember that name, don’t deal with him or this gym. He said I signed a contract but would talk to corporate about it. I got a call the same day from Ronnie saying that they couldn’t do anything about it because I signed a contract. I told him that the first time I saw a contract or even knew anything about a contract was on 4/18/2012 when we went in on the day we first complained. We requested they called Sean McWhorter to see what he said. They absolutely refused, saying he no longer works for the company and they can’t contact him. There is something going on when they won’t call the person that signed me up. So, now, I’m going through the BBB, which they are no help. They just relay the email’s between us and them back and forth, that’s it. Everything is at a stand still. So all I can do is warn everyone else. They are cheats and liers. Stay away from GOLDS GYM and from Ronnie Starr, or Sean McWhorter. CHEATS all CHEATS

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Gold's Gym unlawful denial for membership cancellation

Gold's Gym Mooresville cares just about money and profits!

They are cheating on the contract terms and not letting me out.
By law, they only need my notification i am moving 30 days prior.
The gym owner, Kevin Craf, demands ridiculous financial proof of relocation, even though its against North Carolina Statue!
So if I am moving internationally and cant show i have a job, rent or school, I have to continue to pay!

The owner wants me to pay even when i cant use the gym! He refused to take my proof documents because they were not in his loosely put together "list" that he even wrote in the contract (against the law!)

In addition, the gym is dirty and overcrowded! They always run promotions getting all kinds of strangers in and making it impossible to exersize for the members. Also, AC is bad, mashines are breaking down and the staff is RUDE

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10:31 pm EST
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Gold's Gym poor quality and service

Equipment is not clean. Have gotten rashes and sores from using this equipment. Staff and owner are rude. Anyone who feels this gym is suitable for use is not a very clean or hygienic person. This gym is disgusting.

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jbfirebird
nowhere, US
Mar 06, 2012 3:52 am EST

thats why they keep the cleaning bottles around. should wipe them down first

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7:34 am EST
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Gold's Gym withdraw from bank account

I used to use gold's gym until I gained an injury, I had a personal trainer at the time. Right from day one they had problems charging my bank account even though there's enough money in the account, they'd say they couldn't debit the account but didn't say why, so I look at my account but see no attempt of them debiting the account, so I'd write out a cheque every so often until they got their act together. I looked back on my account recently and notice they hadn't debited my account at all since I joined the gym, now (after 8 months) they're trying to debit my account of $1680 every two weeks (it's happened 3 times so far). My question is, if I still owe money to this gym (which I highly doubt), are they in their right to debit my account however much they wish?

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4:18 am EST
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Gold's Gym horrible customer service

Every time I go in to the gym here in bellmead I always receive horrible service. I walk in and people will be in the way. Sometimes they have the card scanners where you can scan them yourselves, other times they do it. Well tonight I waited at the counter for 5 min or longer with 3 employees just standing there offering me NO help! Even when my Keys were in the air. I'm 20 so i don't usually care about service but it's every time. I hate how I get no help and have to find things out on my own basically. They need to hire better people who will actually give you a hand when you need it! It isn't hard. Also there is this one girl who isn't in uniform so I'm not sure if she works there but she stands behind counter distracting the male workers from doing there job. UNPROFESSIONAL. Not sure who I complain to but I will find out. This is ridiculous :)

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5:58 pm EST
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Gold's Gym membership problems

Here are some CTV news links that people should watch before they buy memberships at Gold's Gym Edmonton. Don’t ask which location, they are all owned by the same man, Nader Chehayeb. They lady being interviewed is on Facebook trying to warn people about what is happening over at Gold’s.

http://watch.ctv.ca/563992#clip563992
watch.ctv.ca

http://watch.ctv.ca/565429#clip565429
watch.ctv.ca
.

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8:39 pm EDT
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Gold's Gym false advertising

Company sent out ad (see photso) of $19.99/month memberships (with some restrictions). Also says "Believe it. No Commitments. No Gimmicks. No Kidding."

I go to sign my wife up for this deal and ask what the restrictions are - the membership person tells us that there are two clubs in the area that she would not be able to use. I ask if that is all of the restrictions and he says yes. So I say I want to sign her up for the $19.99/month special, at which time he states that there is a $300 initiation fee. I show him the advertisement and that it does not say anything about an initiation fee. He responds that "at $19.99 per month we would have everybody working out here." Another membership manager said "we put that ad together to get people in the door. If we put the initiation fee on there, nobody would show up."

I sincerely hope they face a class-action lawsuit from all those people who signed up because of this blatantly false advertising claim.

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ana-1234
, US
Jul 20, 2017 7:14 pm EDT
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I have been reaching out to the Gold's Gym in Santa Ana, CA for the past few months and trying to reach someone to sign up has been ridiculous. I actually had to go in physically to ask questions about offers because no one calls back. When I received a competitive offer from another Gold's Gym, they completely ignore my texts/messages.

I then receive a marketing email about a 2 day special for $19.87/month and bring a friend/family for free for 1 year. When calling to inquire about this, I had to try three times at about 1 hour intervals and was told that the consultants were busy. After being a bit annoyed at the situation, the person at the front said that someone was available all of a sudden.

When asking about the rate with the all of a sudden free consultant, he stated that there's a $79 enrollment fee. I said, nothing on the email had any notice about an enrollment fee to start up (no asterisk, etc.). I don't even see anything on their own site about the $79 enrollment fee connected to the promo. All he says is "well, that's just the marketing email... it comes with a $79 enrollment fee". Pretty much not giving a s**t since I'm just another number to him anyways.

So disregard those "FLASH SALE! FLASH SALE!" emails since it's pretty much false advertising I would suppose (going to be looking into that later).

Unfortunately, I am pretty disappointed at the way this gym does business; although, this review probably doesn't matter either. Just another number to them anyways.

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David Blaine Fullerton
, US
Aug 10, 2016 4:30 pm EDT

I do not like how Gold's Gym advertises membership offers. Here is what I
mean ... it is DECEPTIVE. Okay, they have this billboard by us where they
advertise $10/month memberships. And, you think you can call and get a
$10/month membership with maybe a card fee (like most others) of $29.99
or something like that. NO WAY. You call them, and they tell you that you
have to pay $300 up-front to get the $10/month membership. That is
Deceptive Advertising. The $300 is not going to the $10 month. So, you
get something like this $280 up-front, $39.99 card fee, $49.99 yearly
enrollment fee, and then $10/month ($120/year). So, you are looking at
PROBABLY? $500 / $600 to enroll when they claim $10/month. It's
deceptive and dishonest. They should have to disclose those numbers in
the Billboard ad.

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David Blaine Fullerton
, US
Aug 10, 2016 4:29 pm EDT

Same thing with me. Says memberships for $10/month, but they don't let you know about the near $300 joining fee, $30 card fee, $50 paperwork fee or whatever. By time all is said & done, you would spend about $600 for first year ($600 - $120 [12 months at $10] = $480 or so). $480 fees above the $10/month. Deceptive advertising and dishonest comparison ads to other local gyms.

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Eileen Smith
Powhatan, US
May 03, 2012 4:45 am EDT

* Weight Training exercises I could do with a Weight Trainer*

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Eileen Smith
Powhatan, US
May 03, 2012 4:37 am EDT

Yeah, they scamed me too! Get this, the GM approached me and told me that it is "required for memebers to get an assessment" . So, I went to my assessment, and he scared me about the health risks because of my weight and then he buttered me up and told me they could help me and they got me motivated and recommened Weight Training exercises I could do. Next thing I knew it was a BIG SCAM to pay that gym more money! Know how much? A grand total or 3, 080.00! I am so pissed at them I have half of a mind to quit that God awful gym! That was very shady of them to do that! I AM A VERY PISSED OF MEMBER!

Ramelle
Ramelle
Weed, US
Oct 17, 2011 8:48 pm EDT
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"I sincerely hope they face a class-action lawsuit from all those people who signed up because of this blatantly false advertising claim." - That has got to be the most ridiculous sentence I have seen in quite awhile.

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Gold's Gym does not work with military members if they deploy

Military members do not sign a contact with golds gym. I was told when i signed up that should i deploy or PCS my account could be frozen or terminated. When i was tasked to deploy i took a copy of my orders to Golds gym and was told my account would be terminated with in the next 30 days. Two months later i called Golds gym from Afghanistan and was told that i would have to contact corporate management because it was a corporate issue. I emailed the corporate office everyday for 30 days and never got a reply. I called the regional office inn Jacksonville and was told that even with orders Gold gym does not cancel or freeze contracts and that while they appreciate the freedom they are still a business and receiving payment on contracts even if the gyms are not used is their priority. It is my advice to any military member or supporters of the military that you not open a membership with Golds gym, find a gym that will work with you should you be called to defend freedom abroad.

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SnakeBliskin
, US
Sep 21, 2011 1:57 am EDT

I have suspended my membership twice for many months. You still have to pay your contract, but the end date will be extended by the length of the suspension. Just because your membership is suspended doesn't mean the payments are. In this case they aren't actually depriving you of anything. Imagine if you paid the membership in full and then deployed, they wouldn't pay you BACK... But they would give you back the time you couldn't attend, as long as you arranged a suspension.

-Mike
Utah

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Gold's Gym charging me twice for a month I paid and I have a receipt showing that..

I am being charged for a month that I paid for I have receipts cause I paid in cash and it wasn't applied to my account. I have been fighting and arguing to get the credit it noted in my account and they still wont credit my account. Now there making a excuse that they need to research my transaction number. I have been waiting for a month now and still they say I owe money.. This is wrong and I feel like im getting taken advantage of.

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Desi Aguilar
, US
May 05, 2018 11:10 pm EDT

Im going through the same issue except they told me its going into my next month so i wont have to pay till the next month anyways so I cancelled my membership pay the cancel fee and still got charged for the extra charge they got me for its crazy worst gym place ive ever dealt with

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Gold's Gym personal trainers crossing the line

Personal Trainers are notorious for using their positions to satisfy their own sexual needs. One example is Michael Martin who worked at the Gold’s Gym in West Jordan, UT until July 2010. Michael Martin not only took advantage of vulnerable clients, but co-workers as well. In May 2010 a Gold’s Gym member and client of Michael Martin and mother of five lost her seven year old daughter. In an effort to get life back to normal she returned to the gym after taking a month off to grieve. Less than a month at the gym Michael began abusing her vulnerable state. He had convinced her that he was there for her and that they had a “connection” until he got her to sleep with him during an emotional breakdown about the death of her daughter. She later learned that he done something similar to one of his coworkers. He now is supposedly in the US Army.

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Gold's Gym golds gym class action lawsuit

Since there are so many having more or less the same problem with Golds Gym billing practices e.g. cancelled but GG claims "They did not receive the cancellation mail" I am planning to start a class action lawsuit against Golds Gym. I simply had enough of this BS!
Anyone interested email me with contact info to: gogycal at gmail.com

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Update by Analyzer
Aug 14, 2011 5:29 am EDT

:-) Lovely how you all describe your characters! Says something about you. the choice of foul language.. ts, ts, ts!
ILC3 You are such a so low level coward who is only strong (in words) because you can hide behind the anonymity of the screen. Your writing style and choice of words say it all about you. Let's meet in real life!
As for Mr. " Frank Neck Furter" do you realize that there are people who own a house, unlike you maybe, and that there are people who post glorifying "comments" since they have a vested interest and their comments are nothing less than equal to lobbying.
So please keep your frustrated tyrannical attitudes to yourselves and get a life! And btw. read above "More Golds Gym complaints" do you notice something? In case you still don't get it try Google "Golds Gym Billing Issues".

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Update by Analyzer
Aug 13, 2011 6:21 am EDT

To ILC3:
Tank you for demonstrating that you are a looser. Your last short statement does indeed verify it.
Say; why are you bothering to hang around here? Duh!

Update by Analyzer
Aug 13, 2011 6:19 am EDT

To ILC3:
Assuming that you can, under oath, state that you are in no way or form directly or indirectly associated or employed, including by any 3rd party associated or contracted by Golds Gym, can you quote all fine gray fine print and have you received a copy stating clearly whatever their cancellation policy is?
I acted in good faith, trusting that, like other businesses, Golds Gym is a business with bottom line integrity and dignity.
I guess, they make efforts to demonstrates they are not.

Update by Analyzer
Aug 13, 2011 6:11 am EDT

To: **Brenda**
Can you, under oath, state that you are in no way or form directly or indirectly associated or employed, including by any 3rd party associated or contracted by Golds Gym?
To answer your post inquiry: yes, I heard about "certified mail and confirmation of receipt, "
However, I have used it only in matters of dealing with known corrupt businesses, institutions and individuals.
Neither did I assume initially that Golds Gym belongs to the latter.
It has so far worked with all (excluding Golds Gym). Banks, credit card companies, IRS, FAA, FTC, FBI, USCIS, etc. and so on.
It appears only Golds Gym admin is "boycotted" by the USPS. And, I seem to be not the only one having this issue. Hmm...
I await your (non insulting or derogatory) response.

Update by Analyzer
Aug 13, 2011 6:01 am EDT

To: Frank Neck Furter
You seem to be a biased and inclined to insult without having facts at hand.
Can you, under oath, state that you are in no way or form directly or indirectly associated or employed, including by any 3rd party associated or contracted by Golds Gym?
Analyze the contents sum of all posts here about Golds Gym. What would one have to conclude?
Not a singular case; and not in any way relevant to your presumptuous assumption stated here.
I await your (non insulting or derogatory) response.

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Bhavani Polepeddi
, US
Aug 24, 2021 12:30 pm EDT

GOLD'S GYM COLLEGE STATION
ASHLIE ODLE
GENERAL MANAGER

GOLD’S GYM
200 Brentwood Dr. East
College Station, TX 77840
T [protected]
www.GoldsGym.com

Even though I cancelled this on Jan 18 2021 for not using services due to Covid, I still get collection calls

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SFPtree
, US
Mar 08, 2021 10:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Tried to cancel my Golds Gym memebership in April 2020, I sent an email and called and Gold's said I had to appear in person... however the gym was closed because of COVID!
They kept sending me bills and when we disputed the charge with the credit card they opened a credit collection.
When are you starting the class action suit?

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aj925
Los Angeles, California, US
Dec 03, 2021 7:21 am EST
Replying to comment of SFPtree

can we please start a class action suit... they sold me training sessions not applicable with my trainer, didn't refund me, then my trainer quit cuz golds sucks to work for I guess and now I have 19 sessions at $83 each they won't refund. I only signed up for her so I don't want to use with someone else. please email me at annaleejustine@gmail.com I want my $1600

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Ana.A
, US
Feb 07, 2018 10:02 pm EST

Hi, I was the member of Gold's Gym in Santa ana, CA, from 2015.I cancelled my membership but they charge me after. I closed my credit cart they put a collection on my credit report, when I went there and asked they told me if I want to get ride of this collection I have to resigned for membership. I was student on that time and my student loan was denied because of this collection report, so I had to resigned again.On February 2016, I cancelled my membership again, and I have proof for that from Gold's Gym, but I still being charge every months for membership. The last charge was on feb 2018 .I contacted to the gym more than 20 times and asked them to stop charging me. They say ok and appologize for that and again charge me for next month.

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Leon7065
Magnolia, US
May 13, 2013 11:34 am EDT
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My wife had a membership she finished her contract. My wife credit card expired and they guessed at the credit card expiration date and continued to run it without her approval or authorization. When confronted by myself they kept lying about it. Do not trust this company

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thea thornton
Edmonton, CA
Apr 02, 2013 4:32 pm EDT

I am a 3 yr contract, sent my cancellation form to the address to inform them I am not renewing 3 mths later still coming out of account called to ask why they said it has to be sent registered letter .In my books they are full of greed and I will tell everyone

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Briales
, US
Aug 02, 2012 6:29 am EDT

Golds Gym green bay advertises $10.00 per month. I've paid over 400.00 in the last four months with all there hidden fees.

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Georg Popov
, US
May 24, 2019 12:52 pm EDT
Replying to comment of Briales

I was signed up for 1 year commitment contract, while I was high on weed. gg california, hollywood.
They signed me up saying 20$ a month, and overall contract is 617.45$ (which they didn't tell)
Cancelation fee is 200$, gg manajer alejandro pelayo, is legitamate piece of [censored]!
I send the email of good will at firts, admiting my wrongs and whatsoever, after paying over 150$ out of 617
Financing! agrement! is it even legit? to finance a gym membership?
I relocated now, so they gonna have all of it,... the mother [censored]ers!

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got2go
San Antonio, US
Jun 04, 2012 10:38 pm EDT

Do not go or get a membership with the golds gym on austin highway in alamo heights. because other member steal what is not theirs.in other words
Act of thievery has happen at this gym.!

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nickyhead
, US
Nov 17, 2011 5:07 pm EST

Gold's Gym will tell you what you want to hear to get you to join but they will not keep their word to any of it. It was broken promise after!

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Ronald Derome
Manchester, US
Aug 04, 2010 8:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Been trying to terminate Golds Gym membership for 3 months followed directions on termination email said I did not follow through Went to Golds Gym in person will not let me terminate membership at site.

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alex miller
,
Aug 01, 2008 3:40 pm EDT

canceled my girl freind, and sons membership, but am keeping mine would like to know the statise of the cancilation.

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Gold's Gym misconduct

Personal Trainers are notorious for using their positions to satisfy their own sexual needs. One example is Michael Martin who worked at the Gold’s Gym in West Jordan, UT until July 2010. Michael Martin not only took advantage of vulnerable clients, but co-workers as well. In May 2010 a Gold’s Gym member and client of Michael Martin and mother of five lost her seven year old daughter. In an effort to get life back to normal she returned to the gym after taking a month off to grieve. Less than a month at the gym Michael began abusing her vulnerable state. He had convinced her that he was there for her and that they had a “connection” until he got her to sleep with him during an emotional breakdown about the death of her daughter. She later learned that he done something similar to one of his coworkers. He now is supposedly in the Army.

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Gold's Gym $10/month advertised is false

Don't be fooled by the $10/month thing you hear about in their ads. The business gets off on the wrong foot right away, because the last thing you learn right before you want to sign a contract for membership is that there is a $30 annual fee (?WTH?). There's some sob story about how this goes toward getting new equipment etc. OK fine, but advertise $12.50/month instead. This is a monkey trick.

Their ads in the newspapers or radio state in plain English $10/month... it ends up being $12.50/month w/ the $30 annual fee. OH and this doesn't even mention their other monkey trick of sign up fees. You MUST pay for your first and final month up front, so that's $20. Then there's some monkey trick "sign up fee" that varies, depending on their promotion. Wes (a decent enough human being) offered me the "Student Discount" so I only had to cough up $20 instead of $50. Apparently the Gold's company suffers a lot and has to offset its costs by adding you to their list of donors, so they hit you up for, in my case, $20 for the privilege of tithing $12.50 a month until they either raise the rates on you, or you cancel.

Regarding cancellation. Beware this monkey trick. They'll hit you up for the $30 "annual fee" (the one that for all intents makes your monthly fee = $12.50) preemptively. In other words, not after you've been there a year, but before. In my case they helped themselves to the $30 during my second month as a member. So if you decide to pull the plug, you're already out $40.00 (1st and last month mandatory up front) + $20-$50 registration + $30 annual. Basically if you change your mind within the first month and want to quit, you lost up to $120... Wait there's more monkey tricks.

You need to make up your mind within the first month that you're going to quit, and send them a letter before a month passes, IN WRITING, to their Appleton office. No you can't just drop it off at the desk in green bay. You need to ask them for a form at the Green Bay Gym, fill it out, purchase a stamp, and drop it in the mail with the correct address on it. The monkey trick about paying for your first and final month comes into play here. If you wait more than 30 days after you join, they'll help themselves to $10 more of your dollars, & your fiasco will cost you $130 instead of $120.

I joined Gold's on Oneida after I had been eyeballing it several months. I intended on joining over a year ago, but some unprofessional hack of an employee working the desk really revolted me. I didn't have my wallet with me and she demanded my drivers license. That's a fair enough, honest enough request, but the way she did it was so disgusting that I threw up in my mouth and didn't go back until about a year later. I guess I'm glad I waited because contracts were even more of a nightmare back then. I'd been using the gym @school, anyway.

This time I went b/c I was entering summer break from school so I already had it in my head I was signing up and I walked in early June, 2011 to do so. Lucky for yet another extremely rude and unprofessional hack at the front desk who told me they don't honor the 7 day passes, I already knew I was going to join regardless of how crass these hacks are. What's weird is, I printed this 7 day pass off of their GREEN BAY website, only to have some hack rudely inform me they don't honor them. Other than these gross encounters of the 3rd kind w/ their ghetto unprofessional staff, the gym itself is nice. I like the cardio cinema and their weight room is awesome. I generally ignore the creatures that troll around wearing "Golds Gym Staff" polos, with the exception of a few of them. The night time staff is pleasant: the buff dude at the desk (Brad?) and the Mexican cleaning guy. These guys are the reason I work out @night, they're chill and friendly. I avoid going during the day b/c it's crowded & u c a bunch of unprofessional a**holes running around in "Gold's Gym" polos.

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Gold's Gym illegal charges

I was a member of Gold's Gym, than I found out that Workout World charges my card instead of Gold's Gym. I was told that Gold's Gym in West Roxbury exists no more, and I was automatically transferred to Workout World members. Besides my Gold's Gym membership was cancelled . I have no notification that I was switched, I have no contract signed with WOW and I don't want to. I contacted ABC company but I was told that my contract with Gold's Gym allows me to be "sold" to different business, despite the fact that I was never notified about those changes, never was send any membership card to Workout World, etc. I cancelled this fraud membership but I want my money back and I want ABC company to stop charging my account.

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Gold's Gym garbage facilities and trash staff

This gym has more use than any gym I have ever gone to. This translates to revenue in my opinion. Yet, this gym ALWAYS has broken cardio machines, weight machines and specifically, this week, the water fountain won't work. A gym without water! Even when attempts to fix a machine are made, they still don't work properly. Treadmill belts slip, give and bounce uncontrollably. The elliptical machines grind and move roughly. They have tanning beds which I have never used but my wife says you have to clean them after the person in front of you leaves and the bulbs don't have much power. I have been a member here for years (over $25/month per person for both my wife and myself; tied to minimum of 3 year membership in original agreement AND when you try to disenroll your membership they tell you OK, and then you get a letter from a collection agency - National Fitness is the company you must call to disenroll) and it is a constant frustration that all the equipment is garbage and the facilities as a whole are dirty and old. The staff are lazy it looks like they spend most of their time working out. The trainers are the biggest joke. They hound members (my wife included) with phone calls and interruptions in their workouts. I should note that its obvious the out of shape male trainers focus ALL of their attention on women. My wife had to call one back and quite sternly tell him to NEVER call her again. He was calling from his cell phone, not a business phone. When I called him from a number other than her cell phone he answered "Big Pimpin' Studios".
This place is grotesque with the staff and facilities as a whole. When compared to other Golds Gym facilities I've been in, to include the one on Bragg Blvd in Fayetteville and North Hills in Raleigh, this place doesn't deserve half the membership fees it requires.
Please, do something to remedy this. Currently the staff do little, and hand made signs put up claiming "put your weights back from where you got them, or else" doesn't seem to cut the mustard. I mean, its a paid membership gym. Yes, members should clean up after themseves but in the event they don't or there is disarray, staff are PAID to keep this place professional, healthy, safe and functional.
If the situation continues to worsen in the coming months I'll be cancelling both my wife's and my own membership. I also plan on contacting the BBB and any other outlet that will listen as requests for improvement are proving ineffective.

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CrystalAG
Fort Bragg, US
Oct 29, 2012 1:44 pm EDT

Gold's Gym is just out to get your money. When we signed the contract, the employee failed to show us the part of the contract where we could prevent Gold's Gym from charging the membership fee to our checking account after our initial 1 year membership was up. As our membership was nearing its end, I read the contract and sent in a 30 day cancellation notice to cancel membership and to not have any fees taken out after our 1 year membership was up. However, they received my letter three days after the "official 30 day" and charged us the full month membership fee. They also charged us an additional $15 for a return fee because my notice had prevented them from taking out the fee from our account. National Fitness is who collects the monthly fees, and when I explained my situation, they did not work with me at all. I provided a number on the cancellation letter for them to contact me if there was any problems, but the only contact they made was sending a debt collections letter.
Gold's Gym's equipment was old in the very small women's center. Many of the treadmills were always broken, and the sauna was often broken.

They don't care about you; they just want your money.

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