Gold's Gym
reviews and complaints

Gold's Gym Glendale: 6/20/2019 when we spoke to a manager named "Freddy". System only allows me to register for the Gold's Fit not including my wife. He said since I'm training with a Buddy, the Gold's Fit only applies to me and Freddy was trying to pay her $29 per month. He was so rude. We we're trying to explain to him that I'm able to register twice (maybe my other name was for my wife so she can register) but he wouldn't listen. He can say it nicely, he's very unprofessional. When we arrived there he's talking to a white guy and he was very nice.

We did not join Golds Gym, but were part of a local gym acquisition in 2014. We joined that gym together in March 2007. Recently (in May 2019) we learned that Golds was closing the local facility near our home. Golds claims we received an email notice detailing the planned closure with instructions, but we did not receive any such correspondence. We learned from seeing signs outside the facility. I contacted Golds "Customer Care" and asked for information and a copy of the correspondence, which of course I never received. Just a verbal instruction to go to the another company's local facility and inquire there. We did and learned my was membership transferred to National Fitness Center in town; my spouse's was not. Golds claims that my spouse's membership was assigned to another Golds facility and would not be transferred. After several emails and phone conversation we still have not received an explanation on how one membership could be assigned to one facility and the other to a facility 30+ miles away ... when they were contracted together in the facility near our home. I can understand that the issue may have resulted from the former company's records, but I can't accept that Golds refuses to discuss or resolve the issue. They simply state that the only resolution is for the non-transferred member to terminate the membership. Well, they got their wish today. Let's hope it goes through better than what we've read others have experienced. If you're not a member of Golds Gym, do yourself a favor and find another option.

I, Ahmed El-Gamal registered for annual membership for EGP 10, 000 (equivalent to 600USD) on 6 March 2019:
1. Did not sign a contract, but i found out that the Sales officer fraudly signed the application
2. I was promised 5 personal trainer sessions, and i asked the personal trainer for them but i did not have
3. I wad promised monthly BMI test but i did not have, and i asked for the nutritionist schedule but they arranged 3 consecutive appointments and the nutrionist did not show up
4. I was promised permanent locker but i found out that you only get a 1 day use locker and i found my locker opened and did not find my clothes

I complaint for the mis-selling, fraud and worst customer service

I regret applying for an annual membership at Gold's Gym
I strongly do not recommend it to anny of my acquitances or relatives.

GOLD'S GYM - BAIT & SWITCH:
About two months ago my wife and I attended a Charity event sponsored by the Family Promise Organization - a non-profit that helps, feeds and houses homeless families in need. Part of the event was a silent auction. My wife was the high bidder/winner of a Gold's Gym "Gold Membership valued at $750 which entitles you to everything." Keep in mind that my wife was the high bidder and paid very well for the membership - it was not cheap. We were given the Gold's Gym Certificate and it stated that our membership is valid at any Gold's Gym in our area. My wife met with a Gold's Gym Representative at the Glendale location. They signed her up and told her she was good to go and would receive all the Gold benefits and they would process her certificate. When she came back to the gym and tried using her membership card, it wouldn't work and was told that it was because her certificate had not been processed yet, and to give them a couple of more days. This went on for weeks. It turns out they supposedly misplaced her certificate and then needed additional time to process it. What should have taken a few days took almost 4 weeks. Once her membership was active, she discovered that she was not allowed / approved to use items such as Gold's Fit, Gold's Burn, Unlimited Guest Privileges, etc - all of which should be included in the Gold Membership ($750.00 value). My wife spoke to two reps and she was told to speak to the GM at the Glendale location. The GM treated my wife as if she never paid for the membership and decided on what features her membership would include and not include - he did not give her the Gold Membership she was entitled to and paid for. He told her that she would have to pay an additional fee of $30+ dollars to obtain the additional/missing benefits. We both went to the gym again yesterday and spoke to another representative. He looked up my wife's membership status in the computer system and confirmed that she has a hybrid membership that is basically the Basic Membership with a few Premium Passport options added to it. The rep also told us that there was nothing he could do to help since it was the GM who made those changes. Instead of honoring what was donated, the GM chose to downgrade to an almost Basic Membership and expect the winner of the auction to be happy. If my wife had won the Membership for free that's one thing, but she didn't - she paid a very generous price for that membership.
Shame on you Gold's Gym. Please don't offer to help people in need if you aren't going to honor what you donate. That is not charity, that is bait and switch.

When signed up at Gold's Gym Flanders NJ one of the selling points was that I can use the Gold's Gym in Hackettstown, very desirable because of the increases of class offerings. Although infrequent (at Hackettstown) I have utilized both facilities. While attending a class in Hackettstown (on 6/15) I was informed of the sale of the Flanders facility and that as of June 30, 1. I would have to choose Flanders or Hackettstown and 2. if I chose Flanders I would be welcome at Hackettstown by paying a (discounted) visitor fee of $5.00 per visit.
After speaking with the manager at Flanders the following is where we are at.
Flanders will honor the Hackettstown customers (for the foreseeable future), Hackettstown will not reciprocate. This isn't right, all of the customers were sold their membership with utilization of both facilities. New sign-ups, which I have met were told of the use of both, how poorly was that handled being the sale date was June 1st.
Please take the appropriate action to allow existing members at either location to be welcome at both.
Bob Alimonti Flanders #11475

I recently won 1st place for the national golds gym challenge which I am very appreciative of but when I received my check today with the contest bonus on it I noticed it had been taxed, so I didn't receive my full $750 contest winning. I am not too happy about that because I worked hard and earned that winning. I'm sure I'm not the only employee that isn't happy about it. Something that you win like that shouldn't be taxed like a regular pay check. I would have rather received a separate check for it than combined on my paycheck and have almost $200 in taxes taken out when I only worked 3hrs for this pay period.

Thank you,

Brittany James
Golds Gym Westridge Frederick Employee

This is concerning the corpus christi Golds Gym.I have made over 5 calls yesterday (6/06) to change my credit card #, and no answer. Called today (6/07) 5 x's finally got an answer. The phone service is terrible, asked to speak to manager. She said she is on thephone, put me on hold for about 5 minutes. Came back on to tell me she would be 20 minutes; to call back. Phone service is terrible, especially since this gym is highly priced when compared to others in town. They say you get what you pay for. I feel unvalued as a Customer and gipped

To whom this may concern! I have been a member with gold on and off since 2013.
At the beginning of January my & my husbands membership was coming up for renewal. in December Pia from Gold's gym VSL was emailing, every week for the entire month until I decided to renew with no promotion. my husband on the other hand let his membership expire. at the end of February when we were on vacation my husband received a text with a promotion. he only answered in March when we got back. this promotion was giving him the exact same membership as mine for $120 less a year. we live in the same house and these charges are on the same credit card. I called to just express my discontent, I left Pia 6 messages and an email and finally I called back again and got her on the phone and she explained that she cannot do anything for me and my case needs to be forwarded to the manager Ashley. I didn't ask for the $120 refund I just recommended 2 free months to be added to my membership which is the equivalent of $120. I left Ashley 4 voicemails and went 2 times in person to speak to her and she was not there so I left messages at the reception she finally called me back this Tuesday april 30th. She came off as annoyed when I was explaining to her my issue, but she new full well the story because I left her the details in my phone messages and Pia also confirmed with me that she sent her an email with all of mine and my husbands information so she can research on her end. when I finished my story, she just very flatly said no and if she started giving free months to every member they would be out of business. I explained to her that this wasn't only about the $120 but also the poor customer service I've gotten for the staff. In December when it was time to renew my membership I got 4 emails in 4 weeks. I have left 12 messages since my husband has renewed his membership in march. that is not great customer service and the way I was spoken to was completely unacceptable. I pay $720 a year to be a member at this gym which I actually love but this whole experience has put a very bad taste in my mouth.
I have been a customer service manager for 15 years and I have never spoken to a customer in that matter and I have never treated a customer like that. I am a reasonable person, if she called and just said you know what unfortunately this promotion was at a different time and we cannot do anything I would understand. we live in the same house and we get the same service at 2 different prices, that doesn't make sense. our conversation ended and I called back to get an email or speak to someone higher then Ashley and I was told the only person above is the owner but they cannot give out this info as he doesn't speak to members. I said ok but I have a complaint to make against the manager Ashley who can I communicate this with and they said nobody. Another sign of poor customer service!
I have never written a complaint letter in my 40 years of life but this treatment that I got I could not let it go without it being brought to someone's attention.
Thank you for your time,
in case you wanted to look through my file my name is Georgiana Bastas and my husband's is Lazaros Tsanousas and we are members of Gold's Gym in St-Laurent Quebec, Canada
I can be reached at [protected]

We are looking to escalate our situation regarding our entire experience with the Gold's Gym account executives assigned to our area in Lenoir City/greater Knoxville area. This includes the GM overseeing the Gold's in Lenoir City. We're prepared to provide documentation and go through each point of contact and correspondence we've had. The issue is not that we were signed up for a business or corporate membership, but that since October we have been through 2 contracts (the first was not completed by Gold's for reasons that have not been explained).

We hadn't heard back from anyone so we then inquired with the rep we were working with before and attempted to complete the membership contract for a second time in December. We resubmitted the required documentation as well.

We were told we then needed to go to our Gold's Gym in Lenoir City were we live and someone would walk us the final steps in order to complete the contract. We stopped in twice and were told each time someone would call us because no one was authorized to do so. No one ever did.

We stopped in for the 3rd time and this time someone was able to get some of the paperwork together, but someone else had to process all of our information upon approval. During that visit, we were told that someone would call to set up our ACH payment information, which to our understanding meant that would be the final step to initiate the contract and membership. Apparently not. No one ever called us for the information, and we were given a guest pass which we used once with the anticipation of someone getting in contact with us to set up our billing and to let us know when our membership would be active. We never received any physical check in member passes with bar codes or instructions on how we would be getting those.

To our surprise in January, not only had we heard nothing back, but we received an email with an invoice for services we had not used, and didn't know we were even eligible for. We got in contact with our original billing specialist and requested that we not be charged for the month of January as again, we were not informed that our contract was successfully processed, we were waiting for a rep to set up our ACH payments as we were instructed, and we never received our member passes. We had no indication of our status with Gold's Gym.

Our billing specialist denied our request to remove January's charges, we contacted our corporate rep, we were told someone would get back to us, no one ever did. We felt pressured into paying the bill, my girlfriend called to submit our payment information but ended up leaving a message. We then decided instead to visit our Gold's Gym in Lenoir and spoke with the GM, Ian. Who was not able to see the issues we were trying to lay out. He argued that we had a membership, we needed to pay for it. But, he did tell us he would get back with us. He never did.

In fact the only person who has consistently been in touch since February has been our former billing specialist. She was not interested in our overall client experience, in fact, not one person we've dealt with has shown the concern or follow through that we would expect in a business. As a small business ourselves, the sloppiness and lack of integrity we've encountered for the past several months is really disheartening. The billing specialist also said she would be pursuing us legally if we didn't pay. We're busy, too busy to deal with the circus that led us to write this detailed email to explain why we absolutely do not want to do business with this company, ever again. We haven't used any services or visited any facilities other than once when the guest pass was issued to us temporarily.

Please advise,

Bryan Gillis

[protected]@gmail.com

I'm having problems with a Golds Gym located in Glen Burnie Marylandon Ritchie Hwy, Marley StationI heard about a $5 promotional enrollment from Groupon.com so I wentto the Ritchie hwy location and enrolled for $3.33 on January 7th andthe remaining $1.67 was to be due at a later time.I attended the gymtwice afterwords then I started having credit card issues and my billsstarted bouncing so I was unable to pay the membership. My account hadcame up as delinquent in January shortly after I signed up.
I was told I would not be able to come back if the initial payment wasn'treceived after the first 2 weeks.I then sat down and spoke with a representative there and told them to cancel my account.I find outrecently that my bank account had been charged $128 on the 8th of thismonth.I don't believe this is right furthermore they tell me that all I need do is submit a cancellation in writing or email but they have shown a high level of dishonesty so far so why should I believe that.
I would like to refunded in some way.I haven't used the services of Golds Gym since January and frankly didn't intend on it since after I couldn't make the first payment. I don't believe I should be required to pay for something afterwards Iam not using.

I have certain amount of bills I pay every month and lately being a 19 year old living on my own and paying all my bills myself I had to cut down on some things for a bit to pay more important things such as car insurance and rent. Well I went to pay my car insurance and saw that it couldn't go through because golds had in fact taken $200+ out of my account In a single unapproved transaction. So now I'm illegally driving my car with no insurance because golds stole my money without permission. Definitely complaining on yelp and anywhere I can including as high up as I can go because this is honestly [censored]ing ridiculous. I would never recommend to anybody to go there after this. EVER.

Last year I signed up for training sessions in the gym, I paid for 8 sessions total of more then 300 dollars. I used 2 of them and then found out i'm pregnant, since its intense work out plus the whole reason for the session was to work out on my belly I decided to cancel them. The manager on duty told me I can only freeze them since pregnancy isnt a medical condition and I can come back after I deliver my baby, I understood and told him i'll come back in a year after my baby is born and will be 3 months at least. All this year I paid a membership of 20 dollars a month even though I didnt even come once since I felt to heavy to work out, I didnt cancel my membership cause I wanted to come back to my sessions. Before 2 weeks ago my baby turn 4 months old and I was ready to come back to my sessions but then I was told they dont accept infant under 9 months, I wasn't aware of that, the manger neglected to tell me that a year before and I was overwhelmed to even think about checking it myself. Due to the new information I decided to ask from the management to refund me the money for my unused session in order for me to be free to make my choice and go work out in a gym that accepts younger babies, the management refused to refund me my money and refused to freeze my account for free. This gym got my stuck to them in a nasty way, they giving me no reasonable options, I want to go work out in different place since I can't do it with them for the next 5 months but if I cancel I lose my money for unused sessions and if I stay with them i'll need to pay every month 10 dollars for freezed account and wait 5 months until they will accept my baby which mean no training for me cause I cant sign to different gym and commit for a year. Why should I adjust my need to their policy? Why they leave me stuck without helping in any way'I dont need to be punished for getting pregnant in a middle of my sessions or because I have an infant. I want and deserve to be able to return working out right now.

Hello,

I joined Gold's on 2/14/19 in person at the Westview Frederick, MD location with a co-worker's referral. I signed up for a family membership month to month with the kid's club also. The worker who signed me up said the current referral special (gift card) could be given, that the manager (Karl) would be in contact with me the following day about it. However, when I followed up after not hearing from the manager, he sent me a link via email, which did not work. Then when I called a couple times to get a hold of him, he told me he could not give me this referral special because I didn't sign up online. Aside from this, within our first 2 weeks of membership, due to my work and trainer schedule conflict, I could not get the whole body scan fitness profile scheduled (as part of the 30 day money back guarantee) within the 1st week of signing up. At the time, this didn't bother me because I assumed I'd be a member for quite some time. My last gym membership with LA Fitness lasted 8 years. When signing up, I was told that both mine and my fiance's key cards would be linked to the kids club so that either one of us could bring her. This was not the case, I had to ask multiple times (to date the issue is still not fixed) because my fiance's key club was not registering when he would go to drop our daughter off at the club. We both completed our fitness profiles and accessed the club on several occasions, but decided quickly in (2 weeks) due to the lack of communication and lack of customer service that we did not want to remain members at this gym. I inquired about cancelling since we had a month to month membership, I was told I had to wait 30 days. I met with Elisa about this, she said the month to month membership was rather new and someone would get back to me with details about the cancellation process since we recently joined. About a week later (3/10/19), I went into the location and filled out a cancellation form. A few days later I never received confirmation of cancelling, so I went into the gym specifically to find out what was going on - my paperwork had never been processed. There was a different girl at the desk who found my paperwork under the desk and said she'd take care of it. A manager came out of one of his classes sweating profusely and told me that I would not be charged for the month of April. I did receive confirmation a couple days after that via email that our membership was cancelled. However, yesterday 4/10/19, membership fees (close to $100) were taken out of my account my Gold's Gym.

I have joined another gym and have NO interest in accessing Gold's gym at Westview again. I called 4/10/19 at 4:30pm about billing, I was told the manager did notice something off with my account, but he would be calling me once reviewing it. I never received a call. I called again today, 4/11/19 at 7:15am and spoke to someone for 6 minutes who was trying to trouble shoot even though I insisted I speak to a manager immediately. He proceeded to tell me after 6 minutes that a manager would not be in until 9am.

For what I am seeing none of these request are followed through and gold's gym will once again steal from yet another 9-5 guy like me.

Signed up end of last year (dec 2018) to get fitness back on track. Told the person mutiple times I did not want any upgrades and wanted to pay basic 39.99 a month. I even used the phrase "39.99" a month as a reference. Instad I was charged 49.99 for 2 services I have never used and never planned to use. I went to the gym and talked with the manager about fixing these issues and they charged me $10.00 extra for a "fix" here I am a month later and still being charged $49.99 for services I am not using.

After getting ahold of the customer care center I was informed the only thing they could do is terminate my membership early (since I sugned up for 1 year) for a $100.00 fee.

After stealing $40.00 (10 extra month for 3 months+10 for "fix") they promise to stop stealing the $10.00 extra month if I pay them $100.00 right now.

I would then (if I was an idiot) sign back up with golds (paying the membership start fee) and they would begin to charge me 39.99 a month.

I have enrolled my self on 18th September 2018 by paying 10000 for 1 year
And join Jim from October onwards at your Andheri East branch. But your Marol branch is distroyed by Municipal Corporation due to which I have requested for refund.
As your no more available in Marol and I am not able to attend Jim in any other location, so have contacted multiple times on calls and emails but not getting any response.

Wish I could give this no stars. I signed a contract in 2016, right after I had turned 18. The employee that signed me had never told me you couldn't break the contract at any means. Not once. I never even got a copy of the contract to take home, I never even had time to read the contract. I was young and had no idea what i was getting myself into. Once i was going to go off to college, I tried cancelling my membership unaware that you couldn't. I was moving more than 25 miles away, but they told me college doesn't count. I froze my account and never heard from them again. UNTILL 3 years later when I receive a letter in the mail from a debt collector saying I owe over $800. I really wish I was aware that freezing your account is temporary. I really wish they told me when my contract ends, you are still charged month to month until you cancel it, and will then be charged a cancellation fee. The fact that the employees had left out so much information, leaving me $822.29 in debt for a gym I didn't even attend. Debt I cant even afford to pay. I understand if I was aware of this information, then the debt would make sense. Golds gym didn't lose any money because I wasn't even attending the gym all of those years! This is such a scam. I will never work with golds gym again. I would provide documentation, but I never received any! This is extremely unfair and is causing a great distress to my life. Golds gym knows what they are doing. They know they are scamming people by lying and leaving out information. I will and can sue due to intentional infliction of emotional distress this has caused me.

Rockville Town Square, Gold's Gym charged me an additional time of $65.00 (their mistake) for the fitness Challenge on Jan 16, 2019. Robert Conner stated that he will place a refund request to the billing that evening. Today, 7 calendar days later after I repeatedly called and emailed, I finally received a response from Anne Suuge stating that I would receive my refund within 5-7 business days from today, Jan 24, 2019.

This is totally unexceptionable! I do not have money to wait on and spare due to the mistake and incompetency of a company's failure to process my payment accurately - one time. I need my refund of $65.00 back into my account immediately!

I had jojned Gold Gym in The Qube Marol but after 3 weeks the gym was shut. We were told that it would start in 1 months time. I joined another gym since the gap was too much

Finally got the news that the gym is shutting down. I requested for the refund because I have already joined another gym. But came to know that the refund is not possible but transfer can be done as per our choice of gym.

But my convern is why do I join 2 gym's? Please refund the money.

Hello I am doctor mohammed shoala specialist in gynegology and infertility ive been a member in golds gym lagoon branch over 10 years ago on year 2013 gym maintannace was very bad so I set a complaint and had to leave because the gym foesnt meet the standards about golds international I was shocked that gym head coach and maneger set a false report with out a single evidence tgat I sell steroids in the gym and my membwrship will be suspended last week I was invited by golds club branch in alexandia when I went I was shocked that the managwr named mohamed gaber state that I cant be a member because I had an issue in glods lagoon branch without a single evidence or proof I request an urgent reply and for your records all trainers sell steroids in the gym to all clients ill wait your reply

To whom this may concern,
Before traveling to Egypt a couple of days ago I made a request for the travel pass and at your Merrifield Vienna Va, branch and I received it in a really nice treatment. I arrived to Egypt and 3 days ago I went to golds gym (sheikh zayed branch) and they allowed me in with the travel pass. Today when I was walking in with the same travel pass and through the same branch and staff member I was treated in a really harsh and disrespectful way from the staff members after being told that I'm not allowed to enter the gym with the same travel pass (the one i used 3 days earlier and they allowed me in). I've been told that they are not convinced with the travel pass and that it should look like a passport. But this is not my concern, I felt embarrassed unsafe with how the manager was shouting to me and when I told him that I will send an email to golds gym to complain he said "you could complain the way you want but nothing will affect us so just leave because you're not coming in here". I'm not sure if i'm sending this email in the right place but thought you guys should know if no action is taking with Golds Gym Cairo Egypt (Sheikh Zayed branch) the first thing i'll do when I arrive the United States is cancel my membership and take other actions. I've been a member for more than 3 years and i've never witnessed staff members talking to me in this way and I'm really disappointed.

Waiting for your response, Thank you
Hassan Ghanem
G0814481630

If there's another email i should send this complain to please let me know