Goldkist Beach Resort-East Coast Beach / Worst Service Comes from The Top
Though I had heard many complaints about their service and facilites at Goldkist Beach [protected]@East Coast, I wasn't about to believe all til I experience it myself today.
I wanted to go view the variety of rooms available. As advised on their website, they welcome the guest to view the room before booking. Hence I called and was told I could go down anytime for viewing and also confirmed the availability of the rooms on my preferred day. I asked to hold the room for me which was rejected. So I when down immediately to get it done.
Guess what, the moment I asked the reception, their answer was rooms are being inspected and cannot view. I probe further why I wasn't told on the phone, and they said it's a last min inspection?? Better still, the dates I wanted was not available since few days ago.
Anyway, I insisted for them to do something for me since I made my trip there. They confronted an INDIAN MAN who seemed like their Manager, upon hearing he told me NO and there's nothing he could do. I got into an arguement with this man who refused to do anything nor did he identify himself when "I asked for his name and position. (Guilty?) Not only did he not apologise for the wrong info given by the reception, I was told "by all means, dun stay here if you don't like!" And all he could say is "Do you think I was delibrate?"
Well, I don't know about that. What I knew was HE covered his staff for their mistake. HE did not provide solutions for the problem.(Or maybe asking me to go is his solution?) HE pointed that I seem to be the trouble-maker here delibrately making things difficult for him... Speechless..