Golden-Spirits s.a.r.l review: Don't want to replace my package

I make an order with this shop and they send me my order with DPD delivery uk .The DPD lost my parcel and Golden Spirits Shop should send me a replecement or a refund because they have a contract with DPD but the Golden Spirits Shop don't answer my email I call them and the lady from their office hung up .Please help me if you want I can send send emails that proof they want to fool me .The email of Golden Spirits Shop is [protected]@gss.lu my order number with them is 6521 made on 22 may 2015.