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Golden Markets / Start Markets
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2.0 33 Reviews

How responsive is Golden Markets / Start Markets's customer service?

8 Resolved
25 Unresolved
Almost disappeared 🫥
We're pretty sure that if Golden Markets / Start Markets showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with Golden Markets / Start Markets and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
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Golden Markets / Start Markets reviews and complaints 33

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Newest Golden Markets / Start Markets reviews and complaints

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7:55 am EDT
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Golden Markets / Start Markets money deposited to open account

I stupidly made a deposit of 650 euros to open an account. I subsequently read some worrying reviews of the company and therefore emailed them asking for my money back as the bank said I had 30 days to do this. (It was 2 days ago). I have had no response to my repeated emails and both the telephone numbers on their website are not receiving calls. The only email I had in response was asking me to verify my account by sending ID, bank details etc... which I am not willing to do.
Please can you advise what I should do?

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Neil McLennan
, US
Sep 17, 2018 9:02 am EDT

Don’t do it!
You may have lost your deposit!
Keep hounding them!

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12:50 pm EDT
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Golden Markets / Start Markets withdrawal not being authorised

I have been trying to withdraw funds from my account, when I go online the amount that I am able to withdraw is €325.26 when I actually deposited £685.97, I am concerned and would like back all of my money and to close my account. However I have emailed several times and have been told that someone will ring me but they have not in a number of days! Please can you help recover my money!

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Pauline G. Shea
Pauline G. Shea
Albany, US
Dec 17, 2022 11:43 pm EST
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I have experience as a victim. They defrauded me of $39,000 by doing this. I couldn't get my money out of the profit.

My emails to them received no response either.

I tried to write an article on my experience about Golden Market fraudulent investment scammers last week after many years—or rather, more than four years—since they stole my money. I came upon an article at that time that enabled me to get my money back.

The article described Paige McCubbin's success in recovering victims' funds from con artists or Ponzi schemes.

Her Telegram handle is Paigecubbin, and I messaged her there. In three days, she was able to get my money back, and it was placed into my bank account.

If you're yet to recover your money from them, I advise you to contact Paigecubbin to help you recover your money.

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6:41 am EDT
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Golden Markets / Start Markets my account and the accounts manager

I deposited 5000 pounds with golden markets and was given Luke Adamson as my accounts manager he was always in touch with me asking to up grade my account at one point it reach about 3000 euros profit when I tried to withdraw money from this account I get a call don't withdraw this money as all the Arabs are coming over and amazon showing great profits .but after about 30 mins on the phone he new I was not going to invest more money .after trying to get at my money it all disappeared and the answer I got was bit coin had crashed and he had lost a lot of money as well .there is 275 euros left in my account which I can not withdraw something to do with a third party .then I get a call from Mr John Baker asking me to deposit more money so I would get my money back as Luke Adamson did not manage my account properly .I said I would not invest any more money in golden markets as I have tried to withdraw money only to get a knock back it just the same market trading -trade who took 2000 pounds from my account with out my permission that was in April and they still will not refund it they all look lick scams stay clear from [protected]@gmail.com

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Kerri J. Schneider
Kerri J. Schneider
El Paso, US
Dec 17, 2022 11:32 pm EST
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They are skilled con artists. They stole $15,000 from me with the expectation of receiving significant returns, but when the time came to take the money, everything fell apart.

I approached the company for assistance with my funds because I was tired of all the investment scams. I tried everything, but it didn't work. But they refused to let me withdraw my money.

On a good day, I came across a topic on this website about Paige McCubbin and how she has helped several people with similar issues.

I immediately messaged her using the name "paigecubbin" on Telegram. It took her four days to recover my money from these scammers, and it was deposited in my bank.

I advise you to contact her to recover your money.

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Kerri J. Schneider
Kerri J. Schneider
El Paso, US
Dec 17, 2022 11:31 pm EST
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You're not by yourself in this circumstance. I gave Golden Market a $15,000 deposit four years ago. Every time I try to take the profits and money, I get rejected.

I called and emailed the customer support representatives, but they were unable to help me recover access.

I spent time trying to solve the problem, but all of my efforts were in vain.

I saw a post on this website on Monday, a few days ago, about how people with crypto currency issues, whether they're being scammed or oppressed by large companies like Golden Market, Coinbase, Binance, and so on, can recover their money with Paige McCubbin's help.

After reading the article, I immediately contacted her via Telegram. "Paigecubbin" is her Telegram handle. She was able to recover my funds in three days and deposit them into my bank account.

I recommend contacting her right away to get your problem resolved as soon as possible.

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2:03 pm EDT
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Golden Markets / Start Markets withdrawal of deposit

I was curious about golden markets and they're services and received a phone call on the 10.08.18, the man on the phone assured me that I could withdraw my money at any time and it would be straight into my bank account within 30 seconds. I quickly realised golden markets was not for me and tried to withdraw my deposit. I was told that day that the request would then take 7/10 days to be resolved. I am extremely upset as this is not what I lead to believe and have made phone calls back and fourth. My account manager assured me today that the request was made and the money would be back into my account within 48hours, however a few hours later I receive an email stating the request was declined and I needed to provide information including credit card statements, proof of residency, passport etc. This is totally unnacceptable as I have been lied to on numerous occasions and just want my deposit back. I am at a lost end and don't know what I can do to receive my money back and really need some help.

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10:32 am EDT
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Golden Markets / Start Markets bitcoin trading

Hi, I deposited €250 with Golden Market trading and it has not been working for me. I have tried to withdraw my money and it is impossible to do so. My account manager is not getting back to me and customer support are extremely unhelpful. I am running round in circles. They will not provide me with any help I need to close my account and get my money back.

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Jeffry Cox
, US
Sep 03, 2018 10:42 am EDT

How many worked with golden markets never had any problems. Everything works fine, an easy-to-use website, and there were no problems with the removal. I trade everything from sugar to bitcoins. I advise this platform!

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Noel Lambert
, US
Aug 28, 2018 6:07 am EDT

Why you are people investing somewhere, without any knowledge of using such tools and brands definitions and specification? Im always wonder why there are so many people that are working with same brands as me, why you cant understand the risk that are taking?! Problem with platform? bomb their supports! Money issue? Destroy their support and ask for service! Working for me always and never no any issues!

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Lucas Dav1s
, US
Aug 21, 2018 9:32 am EDT

You can trade both Crypto Currency and Currency pairs, indices, you can trade on short and long markets. Everything is created conveniently for the user. Also, there are all training materials for beginning traders. I have been working with them for about 2 years.

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Robert_Miles
, US
Aug 13, 2018 9:36 am EDT

Hello.
I read a lot of good comments about Golden Markets, but I need to know something before I begin.
Tell me, please, with what positions can I trade on this platform?

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Mike Spike
, US
Jul 31, 2018 9:08 am EDT

hey, Mrscooksey if You invest in bitcoin you should know that there are delay for transaction between ordering and delivering cryptocurrency on you account. And bitcoin worth may change sometimes faster than your transaction done, so many traders wait for reasonable profit but not 10 or 20$

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Golden Markets / Start Markets golden markets bitcoin trading

Opened an account and bought 1000 XRD/USD on recommendation with the promise of help with trading. My account manger said he would start the next week. Four e-mails and live chat contact later and there has been no response. I have therefore decided to close the position and withdraw funds.
On attempting to withdraw approximately 280 euros - on the withdrawal coupon
it said the withdrawal was restricted to 134 euros with no explanation. This came
up before I actually entered a withdrawal figure. Have tried to phone both my contact and the UK number - I get an engaged tone.
Is it all a scam? and can anyone advise me?

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Kristian Mason
, US
Aug 30, 2018 9:26 am EDT

I have been working with Golden Markets already, quite a long time ago. Looked, in 10 days there will be exactly a year, as I started with them. There were ups and downs, but there are still more ups. There were technical problems, but technical support quickly decides.

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Gabriella Wheeler
, US
Aug 27, 2018 7:39 am EDT

Golden Markets is an excellent broker!
Perhaps some technical problems on the platform, since they have never been seen in scam. I know several people who have worked with them for a long time and all without problems.

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Porter Gate
, GB
Aug 01, 2018 10:33 am EDT

I can not say that Golden Markets is a scam. I've been working with them for a year now and no problems. Usually, the customer support solves all problems. Maybe your case is some kind of mistake.

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Tracy McWillis
, US
Aug 10, 2018 6:32 am EDT

hey Porter!
please tell me about your experience, and if this is not a problem, send a customer support email.
I'll be very grateful!

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7:33 am EDT
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Golden Markets / Start Markets withdrawal

Hi there my name is jamie warren I went with golden market a cupal of months ago and quickly learned that it wasn't what I thought it was so I try ed to withdraw my money but they refused 3 times so I put in a withdrawal again and spoke to them on the phone and I told them that I wanted my money and thay I didn't won't to do it any more and they wore not happy they hung up on me any way I was told it can take 7 to 10 days to go in my bank account and that was nearly 3 weeks ago iv try ed to contact them but can't get hold of them I don't no what to do its only 217 pounds but to me that's a lot I hope to here from u soon many thanks
Jamie Warren
[protected]

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5:52 pm EDT
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Golden Markets / Start Markets money stolen from my trade with sugar

loss of the money on an open trade with sugar. On Friday my investment stood at a health 3018 euros. This morning, Monday 15.05.18. my investment had dropped to 2043 euros. I can understand that the market fluctuates but no the sugar I had an open trade in has been stopped by somebody and the profit and the money is no longer there. I have closed my open trade on crude. But have no idea whether this will come back to me. I was dealing with a broker called Johnathon Hamilton. He seemed a very reasonable guy to work with and I asked him to close my trade on Wednesday of last week I have an unexpected payment to make, but I was suckered in to investing what I had at the time into sugar and crude. Sugar made the greatest profit and as off this morning had lost its largest profit but was still over 2000 euros. It has now disappeared and I want to know where the money has gone and who stopped the trade without my permission.

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Maria Booker
, US
Aug 30, 2018 9:27 am EDT

I also work in the mobile version, a very cool thing. Constantly improve the interface, which can not but rejoice. There were delays in the translation, but it took no more than 5 days. Golden Markets is an excellent brand.

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Christopher Ajax
, US
Aug 27, 2018 8:04 am EDT

It looks like it's a technical malfunction. I hope that everything has already been decided, since the broker is good and trustworthy. Sometimes this happens to all brokers.

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Alne Touran
, US
Aug 01, 2018 8:24 am EDT

Golden Markets is an excellent brand!
I've worked with them for a long time, and even more, I'm working with the platform on the phone, because I'm constantly traveling, and it's very simple, they have an excellent mobile service. Now I'm on vacation, .. yesterday they sent me my monthly payment, so I can stay in India for two more weeks!
Nice support, good platform, great BRAND!

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Linda Boilie
, US
Aug 10, 2018 6:08 am EDT

Alne, have a nice day. Do I need to download the mobile version from the store? Or give me a link, please, where to find it. Sorry for the misunderstanding, I and the Internet are not very good friends. thx a lot!

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jabtig
, GB
Jul 23, 2018 7:24 pm EDT

Wowza! Same here unbelievable I will have these guys sued! in the High Court if I have to.
I too went through the same predicament of a sugar position closing overnight after a success of ++PROFIT
it rocketed in excess of 10k my initial investment at 2.5k.

here is an email from very persuasive Charlie Black at Golden Markets - gibberish email to say the least!
"The sugar position closed due to Margin, your account balance was not sufficieent to hold the position.
That is happening when the invested capital is not sufficient Vs. the asset movement."
& pooof it all sent and was closed! back to square one.

This tome around I saw a movement on crude and brent, attempted a withdrawal to which Charlie halted and insisted we stay put and keep investing. That was the last of him, & the 4.2k of which some was profit 'DIVED' terribly like a ship sinking - even the withdrawal button wasn't having it.. I wouldn't do anything about it. Nada.

Stay well clear, , these guys are money vultures and will ensure they live a mark. Run a mile!
A scam is an understatement... a huge understatement. The have a UK number and English Fake Names - everything is as fake as their robotic Scam website - traders? as if! My 8yr old son can do better and I may just set of with him, he has far more intelligent than these goofy loony toons

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Golden Markets / Start Markets
Aug 02, 2018 3:07 am EDT
Replying to comment of jabtig

Dear Customer,
Unfortunately our previous reply to you was unattended. Your account details or registered email that you used on our website are not available to us, which makes it impossible to use to assist if your account with us cannot be found.
Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com.

Kind regards, Golden Markets Team

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6:46 am EDT
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Golden Markets / Start Markets trading

I willingly opened an account and deposited £250.00. Phone calls followed and it seems that initial deposit was to "get me in". I was asked to put more and more money in and Jack Moritz who seemed genuine (obviously good at scamming) brough profits up to €32000.00. Next call I got was saying Jack had been moved to different dept and John, who trained Jack would now take over my account. Jack called it a pension scheme. I did maybe 3 trades with John. Different way which involved ticking a box saying take profits. After a week and no contact profit was down to €2000.00 I said I'm pulling out and he said up to you sir but most of money was put in from other sources and that would be paid back. That showed me having a "profit" of €350.00! I have asked for that back and am yet to see it. I am out of pocket for £6000.00 plus! Really good scam they are doing and I am angry I fell for it.

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Golden Markets / Start Markets pending withdrawal request

After investing £40, 000 of my hard earned money into Golden Markets as a new means of trading/revenue for me.
I was able to make a few withdrawals from my trading with the company. Only to discover the company not answering my calls or replying my emails months later. I have been wondering how to go about getting back my money and after many failed attempts I FOUND Marcus Gate! This man guided me on steps to take and made my recoup happen in seven days!

If you have been through similar situation and know you've been scammed, you can reach out to him on [protected]@consultant, com .. together you can do something! Lets make this world a better place!

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Helen000
, GB
Nov 05, 2018 3:07 pm EST

IF YOU INVEST IN GOLDEN MARKETS THEN YOU ARE AN IDIOT. THEY ARE SCAMMERS AND CON ARTISTS.

They encourage you to invest as much as you can, in some cases encouraging you to use credit cards, loans etc

Their bonus terms are ridiculous multiply by 140 with the amount of the bonus.

They are using a false platform - this is so they can clear everything on that platform and then they say you have lost your money.

Someone might contact you to say they will help you to recover your money.

Their game is to get you to invest more money to gain recovery but they have no intensions of recovering your money, they string you along and keep passing you to different people.

Golden Markets and their employees have no concious or heart they could not careless that you have lost your money

Do not invest with this company. I am no being negative this has been happening to me

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Bertram Merritt
, US
Aug 29, 2018 5:25 am EDT

I just started trading on GoldenMarkets and see the result. In the positive, it is already 150% of what it originally put. I was worried if I would take the money. And today this day has come, it took only 2 days and I got them

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Todd Jenk1ns
, US
Aug 23, 2018 3:13 am EDT

I got acquainted with the Goldenmarkets company recently, but it's already being traded, I'm starting to make money. Their training base and user support are very helpful. Now I work in short markets. Soon I will try and long markets. My manager Claudia is always in touch and very helpful to me. I advise you this company.

Todd Jenkins

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Wesley Flower
, US
Aug 14, 2018 5:14 am EDT

Hi Whitney! Can you tell me more about what you did with Marcus Gate? Now it looks like an unreasonable advertisement is unclear why. Please describe all steps if you can. Thank you.

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Victory Arnolds
, CH
Jul 18, 2018 3:39 am EDT

Hello everyone, I recently traded on the Golden Markets. I've seen a few negative reviews about the goldenmarkets on this forum, however I've used their platform for the past 6 months, and there have been no problems. I am pleased to use the goldenmarkets for trade!

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jabtig
, GB
Jul 23, 2018 7:35 pm EDT

You're probably Charlie Black at Golden Markets. ether that or you will feel their wrath when they eventually Nose Dive your Investments - yes you read it here 1st.

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Dia777
, US
Jul 25, 2018 5:11 am EDT

Victoria, do you like the interface and is it convenient to work for Goldenmarkets?
What are the required documents for registration?
Thanks in advance!

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Andre Leon
, US
Jul 27, 2018 3:42 am EDT
Replying to comment of Dia777

Dear Dia, I like Goldenmarkets platform. Team just updated their site & platform looks pretty good now! Just small info about You for registration on site everything you need and than follow the steps - it's easy to tune your trading preferences!

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stellamurphey1
Manchester, GB
Jul 29, 2018 1:13 pm EDT
Replying to comment of jabtig

Jabtig I agree

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Helen000
, GB
Nov 05, 2018 2:55 pm EST

Sorry don’t believe you

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Porter Gate
, GB
Jul 13, 2018 2:54 am EDT

Did you guys ever talked to their support? It’s weird that you have such issues. Everything is solving there.

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stellamurphey1
Manchester, GB
Jul 29, 2018 1:11 pm EDT

I'm tired of talking to them nothing is being resolved

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stuart foot
, US
Jun 29, 2018 7:28 am EDT
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I had been with golden markets since February and in may I was railroaded into getting a loan from my bank on the premise it was for insurance well ive never had a loan from my bank because I never thought id qualify because im only a carer and on benefits so someone from golden markets went on anydesk and seemed he was pretending to be me filling out all the questions and suddenly I had a loan for 8, 800 english pounds I never really wanted this loan it meant paying 191 pounds every 2nd of the month for 7 years well they promised to cover the loan every month swearing they would have the loan paid off in 4 months I believed then . Well yesterday (28th june) I had a balance of 73, 000 dollars based on high profit trades then my financial advisor told me to invest all of it on crude and brent oil telling the price was going to drop so sell oil so I did but oil soared my advisor rang me begging to give him money I told him I had nothing then within 5 minutes my 73, 000 dollars was gone all of it now I have to find the money to pay a 7 year loan of 191 pounds a month which I don't have I don't know what to do any comments welcome

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Golden Markets / Start Markets
Jul 12, 2018 4:10 am EDT

Dear Stuart,
Please be reminded that the withdrawal of 2500 USD was approved on July 9th and an informative email was sent to you for the update. Reviewing your account history it is clear that regardless of GoldenMarkets initiated attempts, all of your numerous contact requests were replied to on a daily basis, and by all departments (Complaince, Support, Sales, Finance).
Golden Markets' Disclaimer clearly states that trading in Forex and CFDs carry a high level of risk and can result in the loss of part or all of your investment (deposit). We strongly advise not take financial risks by investing funds you cant afford to lose.

We hope that you received your funds as requested with no delay. For any issue that may be, an ARN (Tracking Number) can be provided for your bank to help locate the refund transaction.

For any further issues, please feel free to contact us here: customercare@goldenmarkets.com

Best Regards,
GoldenMarkets Customer Care

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jabtig
, GB
Jul 23, 2018 7:37 pm EDT

Sure you approve small amounts only to squander the rest lol, jokers at a circus!

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Golden Markets / Start Markets
Jul 27, 2018 6:17 am EDT
Replying to comment of jabtig

Dear Customer,
We are trying to locate your account in order to review its history and assist with any isue that may be and to avoid further delays. Your patience and cooperation are very much appreciated. Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com

Kind regards, Golden Markets Team

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stellamurphey1
Manchester, GB
Jul 29, 2018 1:08 pm EDT

This happened to me mine is for 15000 pounds at 346 a month and I am a pensioner we may be able to help one another what was your account managers name if it's the same as mine we have a case

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Helen000
, GB
Nov 05, 2018 2:53 pm EST

Stuart Foot. Golden Markets are scammers. They encourage you to keep investing to get to Platinum Account. The promise the world to you, then suddenly the platform showing your account, available balance, equity etc and trades suddenly disappear, I believe they are using a false platform, once everything disappears they then tell you that the money is lost. Yes sure lost into their own account. Somebody might contact you to say they will help you to recover the money. Their game is to get you to invest more money but have no intensions of getting your money back. Whatever you do, do not invest any more money. I don’t know what you can do about the loan unless you go into the bank you got the loan from and speak to them about whether they can help you. Definitely contact the Financial Conduct Authority (FCA ). Details on their Website and Action Fraud details on heir website. Golden Markets are lowlifes, they are not bothered whether they get you into debt. On another forum they badgered a 71 year old to us his savings, credit cards and even equity on his house absolutely terrible.

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Lelly ann
, US
Jun 21, 2018 12:27 am EDT
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I started trading with golden markets last month so i deposited the $250.00. It wasnt long that i changed my mind and decided to withdraw the money. They told me i could only withdraw once i sent them the relevant documentation i.e. drivers licence and card i used to deposit the money in the first place. I did this. I kept enquiring why i havent received my money back yet and they told me that i have to send them the back of the said documents also and make sure that the debit card had been signed. I 'm now wondering if this is a wise thing to do.

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Golden Markets / Start Markets
Jun 27, 2018 7:40 am EDT
Replying to comment of Lelly ann

Dear Lelly,

We are trying to locate your account in order to review its history and assist with your withdrawal of funds as fully verified accounts should not experience any delays. Please be advised the a signed back copy of the card you used to deposit is a standard request within the online trading industry ('Know Your Customer' Policy). Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com

Best regards, Golden Markets Team

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Nichole Leblanc
, US
Mar 20, 2019 4:57 pm EDT
Replying to comment of Lelly ann

Just beware of being lied to. Very, very difficult to get funds transferred from the company. They sure accept funds easily enough. Financial Chargeback Institutions are always too late..too slow.. especially if you make your transactions with credit cards. Typically, chargeback is a difficul procedure, when I was scammed in 2018, I sent complaint to Central Bank of Bahrain (CBB); Bureau of Consumer Financial Protection (BCFP, USA); Financial Conduct Authority (FCA, UK). But none of them took action. I sign up with Finance-Recovery China (FRC; CH: info @ finance-recovery, ch). I was very pleased with the timeliness and efficiency of the handling of my case. My numerous questions were always answered in a prompt, accurate and considered manner. The excellent professional advice and guidance we received from them led to an expeditious and agreeable settlement with Golden Markets.

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Golden Markets / Start Markets - Withdrawal of deposit

I deposited €250 on 26th Jan with Golden Markets I changed my mind and decided that I no longer wanted to trade, I requested to withdraw the next day, on the 27th January. I was asked to provide the relevant identification, this was confirmed as compliant, After and several conversations and promises from Golden Markets, I still have still not received my...

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Golden Markets / Start Markets - was tricked into signing up for something else.

I created an account on a different page. Then once created it took me to their page. I deposited $250.00 then realised it was not what I thought. They then said I cannot be refunded till I send ID copies, passport copies, Utility bills with addresses on them AND credit card copies back and front!! They are effectively holding my $250.00 to ransom until I...

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Golden Markets / Start Markets - forex trading scam

I registered on a website to start doing bit-coin. A lady by the name of Jade contacted me, informing me that she will assist me with the trading of bit-coin. Soon after I received a call from Ray Hart. He told me that he is taking the trading as Jade is his employee and not capable of handling the account. He then told me that I won't be able to do...

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