[Resolved] Golden Markets / Start Markets / withdrawal of deposit
I deposited €250 on 26th Jan with Golden Markets
I changed my mind and decided that I no longer wanted to trade, I requested to withdraw the next day, on the 27th January.
I was asked to provide the relevant identification, this was confirmed as compliant, After and several conversations and promises from Golden Markets, I still have still not received my refund. its now been a month and I have had to call my bank to dispute the money.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Golden Markets / Start Markets Customer Care's Response, Jun 25, 2018
Dear T Lammie,
We are trying to locate your account in order to review its history and assist with your withdrawal of funds as fully verified accounts should not experience any delays. Your patience and cooperation are very much appreciated. Please be so kind to contact us at your most earliest for more information to this email email@example.com
Kind regards, Golden Markets Team
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