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[Resolved] Golden Markets / Start Markets / withdrawal of deposit

2-5 United Kingdom Review updated:
Contact information:

I deposited €250 on 26th Jan with Golden Markets

I changed my mind and decided that I no longer wanted to trade, I requested to withdraw the next day, on the 27th January.

I was asked to provide the relevant identification, this was confirmed as compliant, After and several conversations and promises from Golden Markets, I still have still not received my refund. its now been a month and I have had to call my bank to dispute the money.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Dear T Lammie,
    We are trying to locate your account in order to review its history and assist with your withdrawal of funds as fully verified accounts should not experience any delays. Your patience and cooperation are very much appreciated. Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com

    Kind regards, Golden Markets Team

Tl
Feb 20, 2018
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Comments

  • M
      10th of Mar, 2018
    0 Votes

    Hi

    I'm in the same situation as you. Mine has only been a week they did email me back and say it can take up to 5-10 working days.

  • Gm
      25th of Jun, 2018
    0 Votes

    @m..... Dear Customer,
    We are trying to locate your account in order to review its history and assist with your withdrawal of funds as fully verified accounts should not experience any delays. Your patience and cooperation are very much appreciated. Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com

    Best regards, Golden Markets Team

  • Wh
      30th of Nov, 2018
    0 Votes

    @GM Customer Care You don't try to contact anyone. So why lie on a public site?

  • Mi
      27th of Mar, 2018
    0 Votes

    has anyone got there money back

  • Co
      29th of Mar, 2018
    0 Votes

    yes i got it. 250, i tought theyre scammers but i got it back in a week time.

  • Ps
      11th of Apr, 2018
    0 Votes

    @ColinPars did you have to provide details such as passport or driving licence and a photo of both the front and back of the card they took the money from? That is what they have emailed me to send them...

  • Ma
      19th of Apr, 2018
    0 Votes

    @ColinPars Can you advise how to get my money back please

  • He
      5th of Jan, 2019
    0 Votes

    @ColinPars You might be lucky if small amount involved but this company are scammers. They fool you by promising the earth, do no sign any forms and definitely do not sign bonus terms, never be persuaded to put money on credit card nor sign for a loan. Golden Markets will add comments on this site, don’t believe them.

  • Ph
      13th of Apr, 2018
    0 Votes

    Hi

    My name is Philip. I am from Singapore.

    I deposited €250 and USD250 on 11 April (two days ago) with Golden Markets. I changed my mind and decided that I do not want to trade, I requested to withdraw the same day after some deliberation with my wife. I received several calls but they continue asking me to trade.

    I told them No. I have then asked them not to call but refund me the money. It has gone very quiet and none of them from Golden Markets has written back despite numerous emails to them.

    Can someone please advise what is the next cause of actions?

  • Ps
      13th of Apr, 2018
    0 Votes

    @Philip Tham I’m in the same situation, have tried the same things as you and have got nowhere so far. I’ve come to the realisation that it must be like a call centre. So they just randomly cold call anyone who was stupid enough to invest and then make up a story as to why they are dealing with you rather than the person last time. There is a company that apparently can get your money back or most of it but they charge a fee and also they generally weren’t that interested as soon as I told them the amount of money. To them I think they prefer to deal with the people that have lost thousands as of course it will be more lucrative potentially for them too... sorry if it’s not what you want to hear but I am resound to the fact I may have just lost the money and am trying to just move on and forget about it and after reading some of the horror stories about these awful companies and how they have destroyed people’s lives I guess in some ways I count myself lucky it’s only €250 and not more

  • Be
      24th of May, 2018
    0 Votes

    @Philip Tham I too was a victim of this company. I was able to recover all my money with the help of a professional. Happy to share my experience and refer anyone.

  • Gm
      25th of Jun, 2018
    0 Votes

    @Philip Tham Dear Philip,
    We are trying to locate your account in order to review its history and assist with any isue that may be and to aviod further delays. Your patience and cooperation are very much appreciated. Please be so kind to contact us at your most earliest for more information to this email customercare@goldenmarkets.com

  • Ja
      30th of Apr, 2018
    0 Votes

    We got our money back.
    We referred to their terms and conditions which state that their services comply with uk law. Uk consumer law gives us the right to change our mind in the first 14 days and get any money refunded.
    We had also involved our bank and made them aware of our situation as we feared we had been scammed... our bank was prepared to raise a case against the company if we didn’t get our money back.
    I hope this helps, good luck
    Ps we didn’t send passport details or utility bills despite persistent requests

  • Mf
      8th of Sep, 2018
    0 Votes

    @Jacol I realised straight away after all the setting up that this was not right. I have been in touch via email asking for a refund as i am a uk citizen and have 14 days to change my mind. I dont know if they will be in touch or if i will get my money back. If you had a similar experiance could you let me know how long it took to get your money back please. I have been in touch with the bank but as the funds were pending to be taken they say i cant do anything until they have left my account. Then ring debit card dept.

  • Cr
      5th of Jul, 2018
    0 Votes

    I placed a deposit of 500 Euros, I changed my mind and requested a refund, they sent me 200 Euros and I then requested the rest. I set up an electronic request on my account, but the account was closed and I have no way of getting the balance of my deposit back.

  • Ta
      9th of Jul, 2018
    0 Votes

    Hey all.
    i worked with that platform few weeks ago and i can't say that they are scam.
    i had a good talk with support, they explained me everything that i need to do. I took me 400$ and go on site to make money and you know it was not so difficult to do this. wait a sec, i will remember... yeah, i got 70$ more. And i took my money back without any problem. So give that guys a chance and will be calm. Have a nice day))) thx for attention

  • Ma
      11th of Jul, 2018
    0 Votes

    I’m working with Goldenmarkets for 3 months. During my trading period there was no any issues with platform or refunds. I think all of your problems, guys, is lack of experience.

  • Vi
      18th of Jul, 2018
    0 Votes

    @Man At Work Which trading strategy are you using?

  • Ga
      13th of Jul, 2018
    0 Votes

    Hello) I will say seriously, I have not worked with them yet. But my good friends make deposits and get a bunch of bonuses. I can not believe them, but I believe in my friends 100%. When I get my salary, I will definitely make the first deposit. I have already spoken with their support, and they are very nice and friendly people. I'll write to you when I get the first experience)) Thank you for your attention, had a good day!

  • Ka
      26th of Jul, 2018
    0 Votes

    Good afternoon @T Lammie!
    I want to start trading with the Golden Markets broker.
    Tell me whether your question has been successfully solved, since I see that this topic is marked on the forum as resolved.

  • Ha
      14th of Aug, 2018
    0 Votes

    I had a similar story, but when I wanted to withdraw money - everything was without problems, several times I withdrew the funds and everything is fine. The support service should resolve this issue.

  • Jo
      28th of Aug, 2018
    0 Votes

    Hello everyone, my name is Jonny.
    Before trading on the Golden Markets, I saw a lot of reviews about this broker, there were bad and good reviews, I decided to try it myself. I placed a deposit of $ 500 on August 15, traded a week, went into profit + $ 245. And so, the responsible moment of "withdrawing money" I thought there would be problems, but everything turned out for me. I withdrew 500 dollars, left 245 on the account and continue to trade today. I advise the friends of this broker !

    Jonny S.B.

  • Uk
      10th of Oct, 2018
    0 Votes

    Afternoon, can anyone tell me if they managed to retrieve their available fund balance without prolonged issues? We are currently having issues to get our funds back into our bank account. Many thanks.

  • Ma
      30th of Oct, 2018
    +1 Votes

    @Ukuser1 I invested over 70, 000 and I could not get a withdrawal till I got a recovery expert involved. If you continue to wait I am sad to tell you it is a total waste of time. You can reach out to me, happy to share my recovery experience.
    maxgale08 ªt gmail, coom

  • Uk
      31st of Oct, 2018
    0 Votes

    @MaxWicks If you could that would be great, I will get in touch

  • In
      15th of Nov, 2018
    0 Votes

    Please see the details below of the person (not sure id real name):
    --
    Daniel Wood
    Senior account executive& market analyst
    Email: d.wood@goldenmarkets.com
    Skype: d.wood@goldenmarkets.com
    Tel: +447520640614
    Website: www.GoldenMarkets.com

  • Wh
      30th of Nov, 2018
    0 Votes

    @Ines.. same chap I had too! conman. said right away was not interested and had changed my mind. Said he would inform Finance dept of my decision. Emailed serveral times, 3 withdrawal requests, still no refund. The mobile number quoted above is non existent!

  • Ma
      1st of Jan, 2019
    0 Votes

    Some months ago, I saw an advert on facebook displaying the uk dragons den team trying to outbid each other to invest with new uk company dealing in a bitcoin tool - golden markets.
    I thought this would be good to try out as minimum joining fee was £250. signed up on 22/10/18 depositing £250 and on 23/10/18 I got a call on my mobile from daniel wood, who said he would help me get used to the site and explain a few things e. g what pips and lots etc were as he could see this was all new to me. he insisted I move from microsoft edge to google chrome to connect to the site for better experience and that he would take me through a demo. he would demo "trading" using amazon. he explained that because amazon was such a sought after company, trading profits would be massive, and that we go through process from depositing money; I would deposit so much and so would he. he popped up a payment screen and asked me to put the 3 digits in from my credit card. the amount showed £5000, the rest was all xxxx-xxxx. he then added £5000 from his pocket as agreed from the start.
    On getting started with the trading next thing daniel said was the deal wasn’t happening until the following thursday but advised we still didn’t have enough in my account to start dealing in amazon and we should deposit another £5000 which I did. now after trying with this he showed me that I was able to make additional money from this demo trial so we should get started with the real trading. I was told to put in £5000 at first and repeated this consecutive times till it was done on me that this is a scheme to steal from me. lost in total £150, 000 to these fraudulent scheme called trading and just like how I came across this comment section I was able to get a recovery expert group "www.rescuedial. com" to get back my money from golden markets and to my surprise it was a success. they got bonuses and made them pay for damages as well. i’m the most grateful heart right now.

  • No
      12th of Jan, 2019
    0 Votes

    I recently recovered my invested bitcoins trading binary options from a scam broker. I hired a professional to this effect. I will like to share my experience because it is the right thing. Feel free to reach out paulmaslowizrecoveryHATgmailDOTcom

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